Eureka Forbes Complaints & Reviews

I have purchased one aquaguard geneus dx ro+uv+uf+tg in dec 2019 and the pain started.

1. January 20 : 1st complain logged with no error.
2. 25 feb 20 : 2nd complain logged : no water
3. 16th march : 3rd time complain logged : no water
4. 18th april 20 : 4th complain logged : no water
5. 27th aug 20 : 5th no display no water

The above record shows that the product is defective.

The eureka forbes aquagurd gineus dx was purchased by my father who is more than 75 years old and stay in siliguri.
I request the concern company to return it back and refund the money.

I paid for a mop n vac on 14 Aug 2020 for rs. 20990. Attached is the payment receipt. This was a prepayment for delivery on 22 august, 2020. The product is not delivered yet. When I called the nos given, I only get a call back from the call center assuring me of the product. But no news from their local offices. Days are going by. I need to know whether I have been duped off my money or there is a delay in the delivery.

We took Eureka forbes water purifier nearly 10 years back. We pay AMC of rs. 8000 every 2 years. They will change all filters twice and will replace any part if damaged within this 2 years. They changed the filter candles while paying the amc on aug 2018. For changing the 2nd., time as per amc. rules, they are saying that they have already changed our filters 5 months back, which they didn't do at all. We wrote to customer care, call customer care every 2 days. The reply will be we are talking to the business partner regarding this issue. The dealer of our district ie, guntur say you can raise this complaint to who ever you want, I won't change . We trusted the brand name eureka and paid to the dealer whom they appointed. Now can you help me in getting justice. We wrote to customer care of Eureka Forbes to check the bar code of our filter candles inside our water purifier to know when they have been replaced. The dealer has to show the proof of replacement, even that they are not doing. We have been totally cheated by genuine company like eureka forbes.

Dear sir/ madam,
This is to introduce myself as a costumer of eureka forbes ro. My mobile no. [protected]. This is to bring to your kind attention, how much i have suffered due to the irresponsible behaviour of the costumer service provider of eureka forbes.
I have been siviourly cheated by socalled service technician of eureka forbes. The technician took rs. 9000 from me in the month of march 20, as service charges. However he did not replace the required parts even the candels in my ro was also not changed. For which i suffered and couldn't use my ro. There was no water coming from the ro. He continuously cheated me since then. After multiple requests he took away my ro to his service station, and after that he is not responding nor giving me back my ro. Even after so many calls he is not at all responding and only taking time. On the other hand inspite of spending money i am unable to use my ro which he had kept at his place. This is nothing but harrassing the costumer in the name of service provider.

Hope you will understand my plight and do the needful please.

Thanks & regards

Akhila prasad satapathy
[protected]

We have a eureka forbes smart uv purifier at our home. On 09/12/2018, we purchased a two year amc. However, no servicing of our purifier including a change of filters has been done in the past one year.

Considering that i am entitled to 2 periodical services per year, i lodged complaint on 21st august (Service request number : [protected]). However noone has attended to us till date.

Please look into the matter as it pertains to health of my family.

Chinmay
Nagpur

Customer i'd: [protected]

Contract receipt no: [protected]

Very importantly the work is done at the right time.

I have purchased the product from the Eureka Forbes sales person who visited my house on my request on 8th August 2020. He has promised me that there is 30 days money back guarantee from the company which even I have seen in their site.

https://www.eurekaforbes.com/return-and-replacement-policy#:~:text=30%20Days%20M...⇄ original%20packaging%20for%20a%20refund.

However, the product has developed problem(s) from the 4th day o[censored]sage like water leaking from the unit and low grade plastic quality which I didn't like. Also, to be noted that I have been made to purchase the product without looking into it. After all this, I have raised a complaint ([protected]) with their customer care. My calls are ignored now by the sales person and the customer care are of no use to me as they just escalate the issue which is again proved to be of no use.

The vacuum cleaner just stopped operating when in use. The details of the equipment are as follows:

Date of incident: 22nd August

Date of Purchase: 01.07.2020

Purchsed via amazon, sold by Hardtrac computer services pvt ltd, Bhiwandi, Maharashtra 421302.
Invoice Number IN-BOM-5048

Product Model: EUREKA FORBES QUICK CLEAN DX 1200 WATT VACUM CLEANER FOR HOME WITH FREE REUSABLE DUST BAG( RED) [BOOF3ABSXU(EUREKA GFCDQCLDX00000)

Received this watch as free gift from eureka forbes co. After i bought a dr. Aquaguard water purifier. Its a fake watch... Lodging a complaint herewith for the same. I know and i have rechecked what the original watch looks like and they have delivered a fake watch. Provogue is a brand and there is no logo on it.. Please check what an original watch looks like along with the images attached.. You can see there is no logo on the watch.
I have checked it on the provogue website about how the watch looks like and the watch which i have been delivered is a fake watch. This is unacceptable. Either dont gift one, and if you want to send a gift then send a proper original one. Is the original provogue brand aware of this?

Sandeep a

Bought a new aqua guard from eureka forbes in dehradun, which turned out to be a faulty piece. During installation there was a water leakage which could not be fixed by the company technician (Sent by mr dinesh lakhera, service center rajpur road, dehradun). After repeatedly asking the technician to not open the aqua guard casing (Which would void the warranty), the technician went ahead and did it anyway. This did not fix the issue and he refused to offer a replacement. His supervisor, mr dinesh lakhera, sent another technician who could not fix it as well.

Currently the water is leaking profusely and i have lodged a complaint with eureka forbes ([protected]) to send in a new replacement with a technician and install it asap.

Attached video is of the technician opening the casing despite me asking him not to.

We have been complaining about our RO not working properly and no technician can solve the problem and now our RO is completely shut. They come check, go and do nothing.

I bought two products from your company. First in 2011. In 2012 when I changed my house I requested to reinstall in my new house but no one turned up. I waited for 4 years after raising several calls with the customer care. My phone number given that time was [protected].

Then in 2016 I bought a new machine of Eurekaforbes. At that some came and install the machine. But after that I changed my house in 2017. But from that date to today my order to install is still open. The phone number given at that time was [protected]. On 16th Aug 2020 I called up customer care asking to change my phone number to [protected] but they are not changing the number. Meanwhile I have moved to Hyderabad and below are my details :-

Name Mohemmed Fasih uz Zaman
Address :- Plot no 47, Roshan Colony,
Vettapally, Faluknama, Pin 500053
Phone number [protected]

I checked the machine is working, it just needs some basic service and installation. I bought the machine from my hard earned money, won't allow to get wasted this time. Will do everything to make use of the product. I bought Eurekaforbes machine because from childhood in my home I saw it.

Please help.

Thanks and regards
Zaman
[protected]

Hi, i have purchased aquaguard reviva nxt ro water purfier from your franchise on[protected] and the 1st amc free service got completed on our request during feb 2020.
And now the 2nd service is pending from june 2020. We tried to contact customer service from june lot of times. But due to jantha curfew i can't able to get it done.
We request you to make arrangment to complete my 2nd service at the earliest. Now the water taste become poor.

From venus ro systems, ch - bill no.in[protected] dt.[protected]
By arg agencies
P. Anand

Sir we have purchased an Eureka Forbes vaccum cleaner from your reliance digital Bareilly store on 30th October 2019.
Customer name : Mukesh Agarwal

The vaccum cleaner was working properly from beginning but stopped working from February 2020 and many complaints had been filed but they were just procrastinating the complain by saying that the parts of the machine aren't available.
Then they serviced the machine twice once in July 2020 and other in August 2020 but both the times machine didn't work. AWFUL SERVICE BY YOUR SIDE.
We want the replacement of the product because it's just not working and we asked for replacement in February 2020 itself but that time no heed was paid and now they are saying that time has passed for replacement
also the guarantee period is passing with ZERO QUALITY SERVICE and after the period will be over no service will be provided.
It's been 6 months since no proper service has been done but just avoiding the issue.
We now want replacement of the product as it's not our issue that time period for replacement has passed but your company's issue who didn't pay heed to our innumerable complains.


A quick response is expected from your side

Water purifier is not working for last few months and I have raised multiple service request. Still technician not come to my home. Is this a way to provide the service to customer. I have renewed my AMC two years... It's totally waste.
Service request no:[protected]

Sear sir/madam,

I would like to register my utmost disappointment with the customer care department on failing to act on my complaint for more than 10 days.

To brief, we had been experiencing a setback in the taste of water being consumed about a month ago, only to understand from one of your technicians that it required a complete filter set up replacement. Following our consent, the filters were replaced and we were charged inr 3, 900 (Inr 3600 for filters and inr 300 for service).

However we were not able to experience any improvement in the quality of water even after replacement of filters. We tried calling upon the same technician multiple times (For almost a week) only to end up in vain. The technician never picked up our call.

As a next step, we called the customer care and filed a complaint both on the technician kind of service rendered on 5th aug. But it is highly disappointing on the fact that there has absolutely been no action taken so far (Even after making three follow up calls for the same request) and we are running with this issue for almost a month.

I am writing this mail as a last step before posting a negative review on the internet directly. Hope my issue gets resolved at least now.

Regards
[protected]@yahoo.com

I have registered a deal in 20/08/2018 for annual maintenance for the 2 years. Today 14/08/2020 there is no worker to come for maintenance of the uv enhanced ro.

Customer id: [protected]

I have registered a deal in 20/08/2018 for annual maintenance for the 2 years (20/08/2018 To 19/08/2020). Today 14/08/2020 there is no worker to come for maintenance of the UV Enhanced RO.
Customer id: [protected]

I have purchased aquaguard desire from flipkart in last june 2020 and it was installed on 2nd of july 2020. Two week after installation purifier always giving beep sound regularly during filtration. I have complained on aquaguard app from eureka forbes on 27 of july again on 2nd of august 2020 and last on 9th of august. But no body from aquaguard came to resolve the issue and in app they show problem has been resolved. This is completely the case of cheating form care team.

My main concern, if raise a complaint related my AMC through email ( [protected]@ & [protected]@), customer care call center, social media - they are closing my complaints without my confirmation & resolution. We paid AMC for my service but they were not responding properly for my almost 20 to 30 request. Need justice for this one. Will attach all the details based on your guidance to proceed .