Eureka Forbes Complaints & Reviews

I have purchased dr. Aquaguard enrich in recent months and is under warranty. From november month onwards the machine is not working properly and is not dispensing drinking water. I have raised complaint with customercare of eurekaforbes next day technician came and done service. On that night only the same issue started again. I have called customer care and complained that same issue repeated. Next time when technician came he said that...

A representative of yours named mr. Tiwari (He says he resides in laxmi nagar, delhi) has been regularly servicing our aqua guard water purifier for many years now and we have not had a cause of concern with him till now. He had called me today to say that the service was due and so was the amc renewal for the aquaguard.

However, when he came and i checked my amc contract i found that it was last renewed by him in 2019 and...

Wish to inform that the water purifier is not working since december 2019 and every time i raise a complaint it was attended only after a week or ten days that too after too much of persuasion. The problem is also not addressed completely as within 10 or 15 days the same issue crops up. This can be known from the number of complaints i would have made since december 2019 and the subsequent call logs/followups. Since they are unable to fulfill...

I have misplaced the original bill. It's just 6 months since i got the water purifier installed and it's stopped working. When i contacted the sales representative he sent the service guy and i told him that the bill is misplaced. So after hearing that he told me that the filter has to be replaced and i should show the bill or i have to pay. I told him the registered mobile number also but he is not agreeing. I have many appliances at home...

I am utterly disappointed by the service provided by aquaguard under amc scheme. Six monthly service of my water purifier was due in first week of jan'20. The technicien did come but he was in a hurry and didn't even spend minutes for the service. After he left. I found that water is leaking from the filter. I called the service centre of the area and they said they would send the technicien again but he didn't come. I called multiple times...

3tickets were raised for the same issue and it is still not resolved. I have kordfree vacuum clearner whose wheel is broken and is under warranty. I have placed a request for its part but the engineer visits home empty handed and never returns with the required part. The case was handled by makarand ([protected]) and he assured the part is delivered to pune from bangalore warehouse in previous ticket ([protected]) ([protected]) ([protected])...

I have lodged a complaint to service my cctv system installed by eureka forbes. Nobody cares to take a note and attend. I paid thinking these guys will attend to customer complaint but they are as bad as others. There are 7 cameras and one door video answering system. I have stopped to talk with them because no action taken. Standard answer is "tomorrow servicing person will come. He will call before coming."...

This is further to my complaint dated 5 january 2020 on the subject.

Following a response from the company's representative, anita, that someone from their bandra office will contact me and resolve the problem, i first received a call from someone early last week. However, he continued to maintain the appliance has stopped functioning because the contract was not renewed. When i told him to read my complaint before calling...

I had called aquaguard customer care on june 23, 2019 (You can refer the service request from my mobile number) for water taste has been changed and there was yellow light was display ed in water purifier. I am using aquaguard revival nxt which was brought in november 2017.

The service guy came and said filter need to be changed and told the cost 4795 + service charge. We told to replace it. The replaced new one was having...

I had purchased a water purifier on their december offer, where they said they will provide me a watch and a scratch card. The purifier is installed and working and also the watch has arrived. BUT THE SCRATCH CARD HAS NOT YET ARRIVED. It's been 2 months now but customer care guys tell me to email them again and again. This is very frustrating and unprofessional. Please look into this issue by 25th Jan 2020.
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https://www.eurekaforbes.com/december-offerbr...

Since 5 year i have a ag reviva ro. I have changed the total candle set rom your authorized service center on 17/03/2019 from berhampur, district - ganjam, odisha. After that carbon smell is coming from the water. I have visited several times for this problem to your authorised service center. But their service is very much poor. They could not rectify my problem. Would you please help me in this matter....

I was bought it in 2018 and the product most worst product from them after purchasing it was serviced multiple time by the service engineer of aquaguard and and after one year when free service ends the product is like because i dont want to invest more in this [censored] type of product by eureka forbes i want a complete amc plan free of cost from aquaguard if possible and they should provide it to me to gain the customer trust more and more.....

I am having an aquaguard water purifier for the last many years. It was the latest model then and quite a high priced product. I had other options from different brands in the market but i selected this product.

But, i am deeply unhappy because the service is extremely disappointing. I struggle with service engineers to get their appointments. They do not consider the convenience of customers and keep delaying the visits....

Efl0709658: req no: [protected]

No filter change and servicing done on time. Complain was registered in nov'19 and yet no resolution.

Escalated the issue on mail and still no response.

Contract valid till 2022 and the charges are already paid to eureka forbes.

The company is just fooling the people, collecting the money and then sleeping over it. Beware of such thugs..!!!...

Hi team,

Recently aquacare (Jayanagar-bangalore) company had called for regular maintenance for my aquaguard. Mr santosh (Mob-[protected]) visited our house and said that the purifier has duplicate parts and need to be changed for which he quoted rs8000, i asked him just to clean the purifier and not to replace any parts for which he started abusing and was very rude. Somehow he completed the work and went. He didn’t fit...

Eureka forbes guys are very good at woo customers to renew amc at hectic price. But their product stands at essential hours dead. As i bought aqua guard genius water purifier an year ago for about rs. 21000 and they told me to buy amc of around rs. 10000.

Almost 3 months now, all the time purifier does not deliver the water (Sick it does shut all the time). Customer support and service guys and their arrogance is another way...

I have been a regular subscriber to aquaguard amc. I have have a complaint about the carelessness of their local center (Meerapur allahabad) up. These people never come on date for the service without reminding them for 3 or 4 times.

This time too, the service and replacement of both the candles was due within 31st december, but they ignored and when i called them (Mob no 91-[protected] - ms renu chaube), the simple response...

Hello,
They are only bothered by having more and more sales. After buying 8000 rs amc for a water filter for 2 yrs, i have got 5-6 more calls to upgrade my product but complaints resolution takes over a week. Executives visit after one week. I would like to cancel my amc and want a refund for my product (Whatever you can give) - calling direct executives or from urbanclap and problem would resolve in 1 day. But ao smith or other purifiers,...

My name :subramani from chennai tamilnadu customer id:[protected]
I have been cheated by your company executive name :jaikumar came from chennai villivakkam branch on 28dec2019. He asked me to pay rs:4350 for 1year amc but i payed rs:2350 and balance after completing the work. Because he was new to me. Not the regular technician who visited my house. Still my amc not done i not even get any solution. So pleas take action on him and...

I have order one ag-200 and also get quote from mr. Navneet sagar for that. But they (By dealer) installed water purifier (Aquaguard classic uv +), without inform us.

I had a word with all mention persons from eureka forbes before; mr. Bhoopesh ([protected]), mr. Navneet sagar ([protected]), mr. Ujjwal pandey ([protected]), mr. Vinod chhapra ([protected]) and some other persons as well. But as i presumed eureka forbes really working...