Eureka Forbes Complaints & Reviews

The subject ro water purifier that i purchased vide invoice dated 26/9/18 suddenly stopped functioning in early november 2019. On contacting their service centre, i was told that this happened because the one year warranty had expired. I explained to the service representative that the guarantee provided in the user's manual (Page#18) clearly states the life of the appliance is until 6000 litres are consumed and we, a family of 3, have not...

Bloody defective design and one of the worst company i have ever seen with all technical thieves in the company. M very much waiting to file a consumer protection case on this company. Kindly do needful to get refund for the machine supplied on 10.12.2019. Pls don't buy ny product from this company and pls try to spread this as public awareness as much as possible...

We have registered a complaint for water purifier 3 weeks before and till date no response from the service team. I have been chasing customer care for this long and i haven't get proper reply from them. Another important thing is everytime they put me on hold for at least 10 minutes and for each call i am spending more than 50 rupees. The money spent is worthless. I regret why i purchased their product. The worst company in the water purifier...

This is venkat subbramani i bought aqua guard before 10 days and paid on very next day. Sales person (Anto zaviour) promised me to fix the aqua guard on very next day still it is not installed. There is some issues in pipe in my home (Sathish kumar) the branch manager (Ramapuram branch) promised me they will arrange plumber sill they haven't arranged any plumber and also still it is not installed. If it is not installed befor this evening...

The customer care department is very much worse than any other. The service persons don’t respond even after repeated calls, even after 20 days, they didn’t respond. This is the third time i am facing for last two-three months for my water purifies which is just 3 months olf. And the customer care people gives false promises, and well written repeated sentences. Even, ms deepa, from customer care also responds through auto reply (As we...

Your service mechanic had called me that he will attend the request on 25dec 2019, he didn't come, the same was repeated on 26&27 th as well. Today your service centre confirmed that service will be done between 3pm-4pm till 5pm no communication from service side. I have lost 4 precious working days because of your careless serviceman. What shall i do. I have never experienced such a bad experience from any other manufacturer see that my...

Hi,
[protected]
This is the ref#. I have raised 3 days back. Issue is not resolved yet. Technicians are coming multiple times but issue is not resolved. Dated, 23rd dec'19, technician visited found one of the part is not working. Before leaving they said it will be resolved with in 2hours but eod it is not resolved. I request immediate resolution on this.

Thanks,
Ravi...

I have took the amc from sep-2017 to sep-2019. During the period technician has visited once in 2018 and thereafter no one has visited and replaced or serviced my aquaguard water purifier.
When i called on 21st dec 2019 i have came to know that they have serviced the purifier on wrong place or house. When we seen the history card the sign is mismatching which on further investigation found that the technician has zero knowledge about...

Its been more then 8 months my contract with eureka forbes was created till now after putting continous complains no one has followed up or no service. I demand two things service and also an extension of 8 months of my contract for the lost time as its a loss even after continous complains and follow ups. Or please return the rs 3250 paid. As your company is really hopeles and a waste of time

Registered
[protected]@hotmail.combr...

No dust bags available for abover product.
Vacuum cleaner is perfectly operational but sadly unable to use it.
Sad that such a reputable name that brough in the vacuum cleaner revolution into india nearly 2 decades back is not able to support a long time customer. I dont think the solution is to invest in another new vacuum cleaner. Is forbes listening?...

Customer id - [protected]
Component number: 19645049
Product code: gwpdprtec00000
Amc renewal: 28/11/2017
Amc start date: 28/11/2017
Amc end date: 27/11/2019

With reference to above details, eureka forbes through its authorised dealer took amc for which we paid inr 7950. The machine was installed in the year 2011. We got last amc service on 18/03/2018 and paid service on 26/04/2018. Since...

I made a request for servicing on call.in couple of hour received call from representative person who asked me to do online amc for two years. I have done and further no response from that person even he is not picking the call.
I again made a complaint though customer care but again no one visited or contacted.
Worst service.
Will never recommend any one to use their services and further also will take amc services...

One of the ex-employee of Eureka forbes I presume or someone in the internal management has shared our details with a fraudster and that person calls us exactly at the same time when our filters are due for replacement and claims he is from Eureka forbes and he is the assigned technician. He came down to our place replaced the filter and gave a fake online bill. All this happened in the month of September. Today we had some minor problem...

We just had the worst consumer experience possible. My parents own a Eureka Forbes Aquaguard (Aquasure) Water Purifier. The equipment is plagued with problems. The most recent one was a problem with the Tap. When contacted Customer care a Maintenance engineer came and attended the Problem and charged 600 Rs for the repair. Within one day of repair the Water Purifier completely stopped working. We complained once again to Customer care and...

Subject: Request for refund of my AMC of my new machine because of poor service and inappropriate behavior towards customer

I, Haresh Valecha am a customer of Aquaguard purifier, I purchased a product from Ulhasnagar branch. Please find below details of my purchase
Product: Dr Aqua guard classic Plus with Booster Pump Water Purifier
Customer Code: [protected]
My product Sr No:[protected]------br...

Dear eureka forbes

With reference to the compliant no.[protected] & [protected]

Am prabu from chennai i book wdx2 euroclean from your sales person mr. Radhakrishnan acknowledgement no 448338 payment 14290 made through neft detail enclosed.
Commitment given before sales:
1. One year replace warranty
2. Life time free service
3. Addition 5 accessories
4. Free gifts umbrellabr...

I have an uv ro enhance water purifier. It is under amc.
Yesterday, a technician came for a regular inspection of the filter. My filter was in perfect working condition before he came. He went and checked the filter and then he tells me that the pump has stopped. So, i asked him to change the pump. Then as soon as he had changed the pump, he informs me that the candle has stopped working as well. I had got the candle changed around...

Registered mobile: [protected]
Complain#: [protected]
Water purifier is not working for last 5 days and the customer support doesn’t take proper responsibility.
No proper response, irresponsible behaviour from customer support. worst behaviour over the phone. unethically customer support hangs the call while i am talking. they don’t give proper response. who is going to pay for their negligence.
Better we don’t...

I have bought aquagaurd water purifier on 9th nov 2019. As it is the technician came late for installation i have to keep calling and after 3-4 days h3 came and when he installed rhw new ro the adapter was unserviceable then he took two days to replace the adapter. After that watwr purifier stated giving trouble overflow and tds not being stable. I compalined to eureka forbes they cahanged my ro with a new one after 9-10 days of continues...

Refer my complaint yesterday. It is clear the Eureka has no control over their service agencies. Two local service representatives designated by Customer care came, opened it and asked me to Pay 5000 for replacing entire filter kits. Also fought with me to pay 450 service charges. I refused and they tampered with the filters and went. I again contacted another agency through RO Service Centre online. The guy was more honest, He came found...