Eureka Forbes Complaints & Reviews

I am buy a new product on 11.07.2020 installation done but how could i know my water purifier is work properly & how to use.
I need demo please send us your representative to give us demo

All details mention below

Eurekaforbes eurekaforbes
Dear mr. Fazal abbas,
Thank you for shopping with us. We would like to let you know that we have received your order:
Order id : #[protected]
Ship to party customer id : [protected]
Sold to party customer id: [protected]
Order date :
[protected]
Shipping destination
Mr. Fazal abbas
House no: 2nd floor
Majid manzil
90, collin street
Landmark: kalanga bazar
Kolkata, west bengal, 700016
India
T: [protected]
Billing address
Mr. Fazal abbas
House no: 2nd floor
Majid manzil
90, collin street
Landmark: kalanga bazar
Kolkata, west bengal, 700016
India
T: [protected]
Mobile number
[protected]

Email id
[protected]@gmail.com

Est. Delivery date
[protected]
Employee code
9105448
Product qty price
Dr. Aquaguard classic+ with booster pump water purifiergwpddclpb20000 dr. Aquaguard classic+ with booster pump water purifier
Gwpddclpb20000
1 ₹12, 990.00/
Assured gift : "1" provogue watch item subtotal :₹12, 990.00
Paid by : airpay -
21397868 discount :₹0.00
Order total :₹12, 990.00
Assured gifts applicable only on purchases made above rs 4, 990, will be shipped to you separately in 2 weeks. *t&c apply.

We will email you once the product is shipped.

To track your orders, please click here

Note: delivery timelines may get impacted owing to covid-19 situation.

In case you have further queries, please feel free to reach out to us on[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

My purifier was not working properly for which we have raised a complaint on 8th of june 2020 and after n number of follow ups one technician turned up with lot of difficulty, did something and it was working for one day and from next day it stopped working. Raised another complaint followed up n number of times again and with several follow-ups finally one technician turned up and did something, again it stopped working from next day onwards. This time it has already been almost a mo th, following up everyday through phone, through twitter, yet no response and playing the victim card citing reasons as covid-19. Pathetic after sales service.

. I had a 2 years ro service contract with your company with details as below :-

1. Customer code : [protected]
2. Valid from / to : 25/06/19 to 24/06/21
3. Contract receipt number : 831
4. Amount paid : 8000 rs. /-

Last month my ro service was scheduled but none of your service partner contacted me even when there was no lockdown. When i contacted them personally they told me that this agency from which i got the service contract is no longer linked with eureka forbes and some other agency has been assigned by eureka forbes to carry out their operations. However, that new agency has not yet contacted me till now.

I just want to know what type of service is this. At the time of signing the contract i was promised the best service experience but is the service experience you promised. My 8000 rupees are in vain as i don’t know whom to contact and how to contact. I am facing mental stress and harassment because of all this nuisance.

Hi,

My customer number is [protected]. Currently my water purifier is under breakdown. I have raised amc on 18th june 2020 for 1 year paying amount rs.4600. Contract number: [protected]. Before raising amc, i have checked with the company's customer care, if people will come to my home for servicing and i was assured yes, post to that i have given amc.

With 1 month have gone, no one is coming to do servicing. I request concerned authorities to refund the amount if they are not able to do servicing.

I have called customer care again two times and found that they are not responding.

Request you to refund the amount

I have raised a service request but didnt get any response from them. I have bought amc for the product in january. But till now regular service also not came.

Now i have a problem so i raised a complaint. And no response.

My amc also waste of money.

I have amc for two years since 6-6-19 till 5-6-21. My customer code is [protected]. The contract receipt is[protected] dated 29-5-19. I changed residence on[protected] and the dr. Acquaguard was re-installed by the persons from mr. Selokar wo signed the contract receipt, at the new residence "flat 201, building 3a, ashok astoria, govardhan gat 2, gangapur road, nasik 422222, near gangapur village. I am contacting mr. Selokar, (Who signed the contract no.[protected] dated 29-5-19), since last 4-5 days but there is no response. The servicing is not done since 19-2-20 now more than five months. Hence i request you to do the needful and see that the servicing is done immediately.

I have already complained about the above issue to the technician.In his arrival, the problem didn't occur but as soon as he left, flow of water started again. Hence, even after reporting, the issue didn't solve.Kindly provide me a senior one to solve the issue.This issue has been occuring since March 2020.
Customer Code-[protected]
Customer Name- Beethi Manik
Model no. - NRICH HD GREEN RO
Mobile no. - [protected]

Musical sound is not available, filter to be cleaned. It is amc.

Amc details.:[protected] dt. 13.3.2020

I have ordered eureka kord free vacuum cleaner 15-june-2020 and paid full amount to sales representative. Sales representative told me it will be delivered 2 days. Still it is not delivered. Every time, when i ask sales rep, he use to say, it will be delivered in 2 days or in one week. Eureka forbes customer care is pathetic. Every time i send mail to them, i got new response with new complaint no. No action was taken from them. When i call them, they told it is escalated and some one from eureka forbes will calle me. No action was taken so far. Eureka forbes worst company i ever seen. I felt cheated now. Not sure i will get my product delivered. Pl help me to get the product from them. I am not going to recommend any eureka forbes product to any of my friends.

The company promised to exchange the old machine with the new one and give 1000/- against the old machine and also a watch a gift but after the sale no one is bothered to pay for the old machine and the gift is just a myth to fool the public

I have renewed my amc on 02.04.2019 for 2 years - contract receipt no. 0172659. This renewal is not updated in your system with new contract agency changed this year.
Hence, new agency is not coming for changing the filter and free service. One service person s. Rajkumar (Code 73894) visited once and promised to come in 2 days by 12.06.2020. Now not picking the call even.

I have placed order on 23rd april 2020 (Order id :[protected] customer id : [protected]. I have canceled the same on 15th may 2020. From 15th may to till date 11th july i am struggling to get my refund.
Help line no[protected] : all trained executive have same answer that "you will get refund in 10 days". Customer care deepa no response.
Eureka forbes is not responding online / offline for refund status even after 20 emails.

Annual contract receipt no. 832 / 0182177 valid from 25/04/2018 to 24/04/2020 : last servicing due in april, 2020 not yet done despite mail dt. 05/06/2020 ; 19th june 2020 and 22/06/2020
Ref:- efl1138830: contracted pending service :
Service request no. [protected]
Your follow-up request number is [protected]
Your escalation request number is [protected].

Mails sent to customer care & phone calls to local service business partner pralay chowdhury lieing with negative approach
Resulted no servicing as per annual maintenance contract till today. Illegal act by company.
Twitter sent on 29th june, 2020
Tweeted on 11th july 2020

Not resolved:not resolved:not resolved

I have paid 5000/- for water purifier amc on june 3rd and till now no service person turned up to replace water filters. It's been more than a month and reaching eureka forbes on multiple channels (Phone/service requests) but no use at all.

Can someone take an action or refund my money including the water purifier amount as there is no point o[censored]sing this water purifier as it shows water filters need to be changed. Eureka forbes had literally chased on the phone to pay the amc amount and now they have no interest to change the filters.

Hello, i have been looking for a replacement for hose pipe for my trendy nano vacuum cleaner.
The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. My view, these latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. The problem, once the latches are gone, the entire machine is useless. While looking through the company's website, i couldn't locate the part.

Please help me with this issue.
Mail id : hello. [protected]@gmail.com

Very bad response from ur team. Never expected such delayed response from ur reputed team. Have suggested my friends too not to go for ur team products.
Only for booking products u ppl do it quickly, its been more than 20days since deposited money for water purifier. I have cancelled it now and they are not providing refund.
Made multiple complaints in my registered number [protected].

Worst sales agent mr. Krishna as [protected] and kartick [protected]
After getting money, they are least bothered about service

Now they are simply saying that product cancellation is under process but not providing any details or submitting my cheque which i provided

Hi, need replacement for hose pipe connector for my trendy nano vacuum cleaner.

The clips got broken while fixing the hosepipe to the main unit and the hose pipe now no longer fixes to the unit. These clips seem to be flimsy. Unable to find this accessory in company's website.

Please help resolve this issue.

Hello sir and madam,

We have taken amc for aqua-sure water purifier. Which will expire on november.

Co. Persons now taking afair advantage of corona now. If person can come for service for purifier why he is not changing tap.
We called several times but no support. (Not picking up the phone).
Bachupally

Hari (Executive)
[protected]

Our tap is broken and we requested to do the service. Person came on 28th june for service told us. Sir i will give you the part replacement with in 3 days.

This is my service request no. [protected].
I called several time customer care, every lady from up (Uttar pradesh as per accent saying.. Sir soon our executive will come to you to replace your tap of aqua sure.)
Ro needs filter to replace.

4 months has already been passed for delaying tap replacement.

Concern person numbers are :

Hari (Executive)
[protected]

Even i have taken amc of rs 4500 + amount. No service till now from any person. I know this is critical situation of corona.. But principle of company should followed.. For service.

I hope you will understand a customer pain and do the needful. If nothing will happen i need to see, which door should be knocked to get justice.

Best regards.
Kapil sharma
[protected]

Innumerable requests had been made to the company to carryout servicing of aquaguard r0 water purifier under amc as detailed hereunder
Date ref. No.
= =
7.5.20 complaint no.[protected]
28.5.[protected]
09.6.20 [protected]
15.6.20 [protected]
16.6.20 [protected]
24.6.20 [protected]/
[protected]/1178679

We have paid them rs.5020 or so towards the amc.
The company is giving lame excuses such as lock down. However they are carrying out services elsewhere to make money a case in point is is servicing done at ms. Lakshmis house at saligramam which we have come to know.
They are bent upon ignoring their prime responsibility to carry out service as per amc, and to make fresh money from. Other clients since they have already collected rs 5020 or so in advance and they will have to do the servicing for which they won't receive charges.

Lockdown in chennai had been relaxed now and then but they refused to carryout repair under amc. When the lockdown is relaxed.

We have been advised to make a complaint to you before initiating legal recourse claiming damages from the salaries of those responsible for the deficiency in service and from eureka forbes as well.

Therefore pl. Send this complaints to higher authorities of the company to resolve the issue expeditiously.

We recently bought the vacuum cleaner, on the day we got the product, we placed the return request as it's not suiting our requirement. Its been more than 3 weeks, we did not got any response from the customer care team. They just always send the automated reply that they will update on the ticket, but no further updates are provided. If we try to directly call on the customer care number no one picks in the return department.
This is extremely bad experience from such a big company. During pre-sales they commit for the best service and return policy, but when it comes to execution then there is no response.