Eureka Forbes Complaints & Reviews

From: smt. Susmita bhattacharjee
44, bindubasini road,
P. O. Bhatpara,
Dist. North 24 parganas,
West bengal, pin.743123
Mo. [protected]/[protected]
Email: [protected]@yahoo.co.in
To
The ceo & managing director,
B1/b2, 701, 7th floor, marathon innova
Marathon nextgen, off ganpatrao kadam marg
Lower parel, mumbai – 400 013, india.
[protected]@eurekaforbes.com

Sub.: refused maintance service within amc period
Ref.: 1) aquaguard compact model

Sir,
With due honour i am very sorry to inform you that the operating switch of my compact aquaguard
Has become out of order, since a long time, now i am to purchase drinking water from the market.
Unfortunately, my local service provider, naihati is not responding and not receiving the phone no. 39883333 and i have also tried in other nos. Also like [protected], aquaduard care kolkata who refused, and also send an email to customer service requesting to repair my aquaguard but of no use.
Ultimately, i have requested the man concerned and service technician mr. Mahadev mondal
Over his mobile no.[protected] who express his unwillingness and refused on the ground that until and unless order comes from higher authority he will not repair.

It is not understood how an emergency service is held in abeyance within the amc period taking full
Advance where the life and death question is there due to contamination of water.
If no action action is taken at the earliest i will have no alternate than to seek legal action.
Thanking you,
Dated 03/07/2020 yours faithfully,
Susmita bhattacharyya

One person texted on whatsapp and he called me and said that i have been received to work on data entry job in company named the eureka service.
The job consists of data entry where i need to complete 480 forms in 5 days.
He said that the job is totally free but when the first job is done and if i achieve the accuracy the registration amount should be deducted from my first salary.
He sent me an agreement on which it mentionned that if i fail to achieve the accuracy needed i have to pay the registration amount on my own.
He ask me to sign the agreement which i signed.
Then he sent me on email the login link, password.
I started the work with caution, i verified each data entry done, but when the qc report arrived they said the majority of my work is wrong. I am sure that every data entry that i have done was correct.
And as mentionned on the agreement, in case i fail to achieve the accuracy required, i have to pay the registration amount on my own, i paid the registration amount of rs.5000 after receiving all the details of bank that i got from an advocate that they give. The advocate was arun chaudhary.
Then they called me and ask me if i want to cancel the work or if i want to continue.
They said if i want to cancel i should pay an amount of rs.25500 by online payment, and in case i don't pay that amount, i should pay an amount of rs.[protected] per month during 6 months of the agreement.

I said i can't pay that amount and they said that they will take the affair in the court.

I really need help from your side so if anyone sees this, please reply and help me.

Dear eureka forbes,

It has been a frustrating experience with your company.in hindsight i find it was a really bad decision to buy your water purifier and on top of it take a 2 year amc. I have already escalated with your agency and local office multiple times and it’s over 4 months without proper resolution.

1. Bad product - started leaking in 15 days and i wanted to return the product but was not supported

2. Bad workmanship during installation. Water purifier is hanging on one screw

3. Unscrupulous technicians - every technician visits and highlights more issues and raises concern of past work which has been done by your people

4. Amc paperwork not done - i paid for amc and still my record is not updated even after sharing bill details

5. No service as per amc contract - expect you to follow the maintenance schedule without follow ups and reminders

6. Your technician has no right to remove other attachments and break them and take no accountant like the attached prv. It appears to be done purposefully to mint money.

7. Wrong parts are replaced and wrong information shared. You technician and agency replaced my prv and put a flow valve saying it is a prv (Which was highlighted by another of your technician). Now they want money to replace my prv. I doubt there was any issue with the prv.

8. Technician quoted higher price that what was shared over the phone and it is not related to tax. No way you can trust the rates and charges

If you are not able to provide service in a professional way, you should refund my money. I will be better off to get it serviced through local 3rd party agencies who are more professional and customer centric than you are.

Least i expect from you is to fix the issues caused by your guys:
A) replace my prv without any charge
B) fix installation issues
C) return my 2nd year maintenance charges or provide service as per contract with our follow ups

It is these kind of experiences that has put me off to buy your products. Last year i was keen to buy a steam mop and enquires about it. The way you handle things in a high-headed arrogant manner put me off and i decided not to buy from you.

Look forward to proper resolution from your end.

Thanks

I have raised complaint, escalated the complaint but still the product is not yet installed. Such a worst service this eureka forbes has. Please take back the product. I don't need it anymore.

I did not understand the logic, dr aquaguard classic+ product cost is 11000 and 1 year service cost is between[protected] every year. Can anyone survive with this, don't know.

Storyline

I bought this product on[protected] and now after 7 months, we family of 4 members used 6000 litres water as per their automatic system and now suddenly aquaguard classic stop working.

I call the service center and they told me to pay 2500+ service charges to change the filter and then it will start working automatically.

Main problem is they told me that after every 6-7 months if you use 6000 litres water it will stop working and then you have to change the filter which cost 2500 to 2800 maybe 3000.

I want this automatic chip system to be changes/ product change with other no chip product.

I did not understand the logic, dr aquaguard classic+ product cost is 11000 and 1 year service cost is between[protected] every year. Can anyone survive with this, don't know.

Storyline

I bought this product on[protected] and now after 7 months, we family of 4 members used 6000 litres water as per their automatic system and now suddenly aquaguard classic stop working.

I call the service center and they told me to pay 2500+ service charges to change the filter and then it will start working automatically.

Main problem is they told me that after every 6-7 months if you use 6000 litres water it will stop working and then you have to change the filter which cost 2500 to 2800 maybe 3000.

Annual contract receipt no. 832 / 0182177 valid from 25/04/2018 to 24/04/2020 :: last servicing due in april, 2020 not yet done despite mail dt. 05/06/2020 ; 19th june 2020 and 22/06/2020
ref:- efl1138830: contracted pending service ::
service request no. [protected]
your follow-up request number is [protected]
your escalation request number is [protected].
Twitter sent on 29th june, 2020

neither servicing done nor any response from customer care nor from local service . Not responding the telephone call

I got a call for the data entry job, as i was in need of money i accepted the offer and started with the project. They gave me 480 forms to fill, they even didn't explained me how to fill them what should be kept in mind so as qc report comes positive.
I failed in my work firstly they took 5000 as penalty amount then they asked for 18950 rs for getting noc. I paid the amount else i had to go to court and face the issue.
Now they are asking me to pay 25000 to clear full matter else i have to go to delhi court and pay around 1 lac.

Please help me... They have given me time till 4pm today...

Green light is not displaying and water flow is so slow

We've brought the eureka forbes water filter 4 months ago and servicing was done recently. We're disappointed to see lot of red ants in the water from water filter.

Cover not fitting properly and air comes out.

Dear sir, please note the following:
1. I made amc with your company for two years vide contact receipt no :0255676 on 16/06/2018.
2. Your technician during attending service request no[protected], show me the attached service card and told me that i have nothing due against above amc
In this contest i want to draw your attention to the following facts:
= there was no self visit of the service provider after...

We ordered this product on[protected] it was delivered on[protected]. During the unboxing of the package the tap was found a little bit bent. The technician twisted it and it was then aligned. But the next day i. E. On[protected] the tap came loose and we are unable to dispense the water. Called the technician immediately but we were rerouted and told that the complaint is booked the complaint number is:[protected]. Till now it hasn't been resolved. But the technician called us and asked us to buy herbal products that is used to slim down and forced us to consider buying product from him but he didn't speak about the complaint registered.

We need our problem to be solved immediately. They keep calling us to buy their products but when there is a problem they don't turn up. It is bad that we need to buy water from outside even after installing aquaguard.

I have purchased aquaguard amc on 7th may for 2yrs.. I raised a service complaint the same day with complaint no [protected] by calling there helpline nos but no body responded for 30days even i was regularly calling there helpline nos.. But suddenly i see on 10 th june i my request is showing as closed.. Then i downloaded there app to raise another complaint no [protected] and also sent emails to deepa. [protected]@eurekaforbes.co.in and raise my concerns no efl 1208875 and also repeatedly calling customer care but till date 28june none have responded.. Pl service my product or refund my amc amount

Hi,

Number - [protected]. I have attached the customer id - [protected]

I have been getting in touch with the customer care everyday for a simple request of servicing but there has been no significant response we have been drinking biserli since the past 2 weeks. I will place a formal complaint in the consumer forum and court if my service request is not catered to at the earliest.

Request you to clean water filter, because of that water is ticking very badly

To whomsoever it concern.
I Pooja Parab had ordered for a vacuum cleaner from the Eureka Forbes site on 17 th May 2020 and did not receive the equipment till 9th of June 2020. Since the Fedex expected delivery date was 29th of May 2020 we got concerned and wrote a email to deepa.[protected]@eurekaforbes.com on the 4th of June 2020 . The equipment got delivered on 9th of June 2020 at our place.

The equipment since then is not get charged and is not starting as well. We have been trying to reach the concerned authority to address our problem since 1 month. We placed calls at the service centres listed on the Eureka Forbes official website as well as expressed our distress on the social media account.
Evertime we have been forwarded the companies sales representatives numbers and neither of them pick up the phone nor do they address our problems. The following are the complaint numbers we received by registering for service request on the website
complaint numbers-[protected] on 15th june
complaint numbers-[protected] on 10th june

We received a number of Mr Sharma through a message from the concerned authority. We did call him and address our problem. On the telephonic conversation he said that he has forwarded my request to his higher authority and we will receive a call for the request.

I did receive a call from Mr Ashok asking for the details of our purchase and we did reply with the details on 13th June 2020 but since then there as been no reply from him ever again. I did call him again on 13th June 202 to see what is the status of the request he replied me I will call you back and since then there has been no reply from Mr Ashok’s side.

After that we have been endlessly trying to reach somebody for our issue and finally we received a call by Mr Shivam on 22nd June 2020. he informed us that since our equipment is non functional and is not even getting charged that he must be a faulty equipment and needs to be replaced. He confirmed that he would file for a replacement and would help us with the same but history was repeated again.
Today on 25th June 2020 when I called him back again to check for the status of the replacement request he messaged back saying his in a meeting and forgot to file for the request. Tired of the false promises I myself tried to file for a replacement on the website and its not go through either.
finally we wrote a email to deepa.[protected]@eurekaforbes.com [protected]@eurekaforbes.com
Again addressing our issue.

The Equipment was taken for the sole purpose of helping our parents as they are old and during this difficult times of the covid pandemic it is difficult to have a domestic help. We have been completely traumatised by this experience and are absolutely clueless now to where to seek help from and this platform seems to be our only and last aid to get help and justice .

With this letter I’m attaching all the conversations, emails, bill, image of the equipment and the interactions we had had for the past 1 month.

Aquagaurd magna is not working, since one moth green light is observed. It is requested to change the candles, since it is one year old and continue the amc.

I am in amc and using dr. Aquaguard water purifyer and for the whole year your personal did not turnup to check the machine,. On 15/06/2020 i made a complaint that purifyer makes huge noice and asked for service. Complaint was registered and no. [protected] dated 15.06.2020.
Till today no one attended. Amc has no meaning till payment made.
Corona excuse should not take 10 days to attend problem that too in amc customer.
Confirm when will the complaint attend or shall we go to consumer court.

I have purchased purifier form eureka forbes which got delivered on 18/06/2020 same was to be installed within 24 to 36 he's however today 8 days have passed and no 1 came from installation till date