Eureka Forbes Complaints & Reviews

During this pandemic time, I have been trying all the possible way to reach Eureka Forbes service, but unable to reach them either via phone or text SMS. The only way to reach them is via email, but only receiving automated reply and there is no response for almost two months. Since April till now( 23rd June'20), No one has called me for service. Sent multiple follow-up to the same email (Deepa.[protected]@eurekaforbes.co.in) but no proper response.

Ref- EFL1137005

In the website also it seems they only accepting AMC's but not the service related issues. Really worst customer service by Eureka Forbes and team.

During this situation without water how can we all survive without water? It's really a bad experience.

We bought annual maintenance plan for our aqua guard. Raised service request on june 2nd 2020 with the number [protected]. Calling them again for help every alternative day and they say asap but no help so far. They gave escalation request ids also which are use less as i could not complain to higher authorities as it is ticket is expired.

We have eureka forbes ro water purifier which is under continuous 2-year annual maintenance contract (Receipt no.[protected] from 24 january 2020. Our water purifier has not been serviced in the last six months, and it is working properly and the water quality is very bad. It, therefore, needs immediate servicing.
I would, therefore, request you to send your service technician to service the ro water purifier at the earliest. We are able to register a complaint over phone, hence sending this message.
Your immediate action will be highly appreciated.
Thank you.
Gobinda kumar kundu
Flat no. 20, 3rd floor, subham plaza,
100/2, b. T. Road, kolkata 700090
Mobile no. [protected]

Respected sir,

I am a customer of eureka forbes, using aquaguard product. I having 3 years amc (Service contract) with eureka forbes since 15th march, 2017 to 14th march, 2020. On 11th march, 2020 eureka forbes sent serviceman. During servicing aquaguard machine got break-down. Service-man convinced that within two week the machine will repaired, when components will be available by eureka forbes.
Mean while pandemic (Corona virus) started in india. After two months, i went to eureka forbes service center at 18th june, 2020 tell all the scenario which is mention above. On sunday evening i. E 14th june, 2020 serviceman came to house. After examined the aquaguard machine, he said to paid the machine components because service contact get expired.
Till today eureka forbes does not provide service to my aquaguard machine. I requests to look this matter. Please provides appropriate justice to me as a consumer of eureka forbes.

Simply worst service

Even after 1 month lock down no one taking responsibility for service.

Appearing noise from purifier

No response on phone, mail.

I think manpower also removed to reduce cost leaving behind customers

Done very big mistake in choosing the product and also purchased amc

What is the solution?

Aquaguard unit purchased on dec 7, 2017. Unit not working (Not dispensing water after few beeps) since last week. We are unable to reach the below mentioned customer service line numbers.

Tel#s
[protected]
[protected]
[protected]...

I had purchased aquaguard amc for enhance ro+uv-12 mth comp amc on[protected].

As per the their terms and conditions here : https://www.eurekaforbes.com/terms-and-conditions-for-amc-purchase

I was supposed to get free replacement for pre-filter, but that has not been done. I have sent mails and called customer care many times. But they deny any such terms as part of amc, which is clearly not the case as per their website.
The contract also mentions in point 2 that is covers replacement of worn-out/exhausted parts, including ultra violet lamp with new/rectified spares for all products/attachments. But when i asked for this, they didn't even respond for this. The service technician didn't check for the condition of the uv lamp.
After paying so much for the amc, they are not providing as promised.

I want to be able to get replacement of parts and service as per their amc contract.

Please help with get this resolved.

My mobile number is [protected].

Hi,
I raised a complaint with eureka forbes about issue with my
Euroclean kordfree vacuum cleaner.
i raised complaint on 17\06\2020 at 11:16 am.
the complaint no is [protected]
i am getting burning smell when i turn on the vaccum cleaner. Also the wheel is not functioning properly.
the customer executive mentioned that your issue will be addressed bwithin 48 hrs.
its been 3 days now, i have not received even a call from eureka forbes for the complaint i raised.
and yesterday when i tried to escalate the issue on eureka forbes website, to my surprise i am getting message that my complaint number is no longer valid.
the vaccum cleaner is under warranty.

I request the authority to please look into this.

Deliberately delivered defective vaccum cleaner.

For past one week, calling their customer center for registering complaint but they refuse to take complaint.

Local representative is useless, he made 100 calls to get the order.. Now none.

My worst decision in life to select this company and product.
Please advise how i can proceed.

Hi, i am using aquaguard ro uv geneus water purifier since 2015. I logged a service request on 6th june 2020 as service button is blinking. I am holding amc that covers free service and filters replacement. However i got a call from technician that amc covers only free service but not filters replacement. As part of amc i paid 5800 rs annual fee. Service cost per request is 480 rs.

Till now i didnt get the resolution from eureka forbes. Tired calling the customer call and fed up with their stories

Water is not getting dispensed

There has been no response from installation technician or team. I everyday i am calling the call center just to hear - "i will follow up with concerned team, and the issue will be resolved as soon as possible"

My question is if eureka forbes cant provide installation assistance to new customers, "why are you promising free installation after purchase??"

Such a bitter experience after purchasing this aquaguard product. I will make sure none of my friends or family members purchase aquaguard products in future.

Installation request no : [protected]
Customer id : [protected]

If the issue is not resolved in next 5 days, i am returning the product to seller and move with another ro solution provider.

I am a single user of your product and has limited usage for household purpose, yet your product has not even lasted for complete 2 years. I had purchased vacuum cleaner euroclean wd x2 on 13th july 2018 and it has already got spoiled. The gum which attaches the cord with the hose is of low quality and has not been able to hold the cord and hence its come out. It is such expensive product with such low grade materials used in it. Since i do not have scanner i am unable to attach any documents. I can whatsapp the same on the number if given by you.

Complain no: [protected]; customer code: [protected]

I'm an amc customer for my ro. No response from your service centre neither customer care. Even i contacted your local representative mr abhishek mondal ([protected]) for help but all in vein. Till date i am buying water from outside. How can you afford to handle amc customers like this? Who will bear the cost i am incurring for last 1 week? When every thing is on move, how come drinking water like emergency service is not being provided to the amc customer? Pls arrange to return my amc amount back, i will arrange drinking water from other provider.

Sumita das ([protected])

We have purchased this place product about 5 months ago and this is the high end model that we chose. Water stopped coming and the machine wasn’t working from 2.5 months. I have been following up with customer care and raised a complaint on april 8th, he cus care ppl always promised the technician would come in 2 hrs who dint turn up from 2.5 months. I’d like to return this machine and have my refund. Your customer care service sucks big time. If you do not refund i’m going to sue your company i have all the necessary documents.

Dear sir/ madam,
Our water purifier ro, is not working.
Seems there is a issues with pump, this problem is started since last day.
We have amc in place, and we are loyal customer of eureka forbes since 15 years.

Need urgent intervention to start this system asap

Since this covid sitation, we are worried to take outside water bottles, we are expecting your urgent intervention

I am Rajani resident of Hyderabad. My aquaguard unit is not working since last week and we are keep on calling customer service everyday but no one turn up until now. As we don't have any other options to drink water getting outside water due to which my three year old son got sick of diarrhea.
May I know who is responsible for all these?
I am an AMC customer who is paying 5000rs and waiting for service.
Totally fed up with the service.

Finally I have a small request could you please take your unit back and refund the amount so that we go for other options.

On 1st june 2020, i got a message that mandatory service in the product gwpdrevro10000 is done. No mandatory service was done even though it is on amc. Lease do not post wrong messages. Whom are you trying to please? Please acknowledge my complaint and do not repeat this mistake. As it is this has happened the second time.

My name is Mr. Rameshwar Ganguly. I am an existing customer of your Dr. Aquaguard Geneus+ water purifier product. It has a few electronic sensors which are of very poor quality. I purchased it in August, 2019. Since then the electronic sensors have been out of order for five times. I think you should withdraw this product from market as it is very defective.

Your sales person has sold me this most expensive water purifier product and now I see that this is a very defective third grade product. Your customer service is also very lousy. The SMS way isn't working. I can't call any customer care representative. I can't even download your App as it is Android version and I have an iPhone.

Currently, the machine is not working and I am unable to make a service request.
So, my request to you is to replace this machine with another one that does not have any of these fancy and faulty sensors as soon as you can. I can not get now purified water!!!

I took comprehensive amc and my contract no. Is [protected]. My ro stopped working on 10th jun. I lodged online compliant but no one turned up. On 12th jun i talked to customer care officer and informed me about the problem, he took my complaint and gave me service request no. [protected] but again no one turned up. On 13th jun i could not able to contact customer care officer on phone and hence wrote email at deepa. [protected]@eurekaforbes.co.in she replied my email and escalated by request and gave me escalated service request no. [protected] but no one still turn up. On 14th jun, i again write email to deepa but it is not answered. Today i. E. On 15th jun'20 i tried to contact customer care officer but could not get through and hence wrote email again to deepa stating the problem and requested her to depute service attendant today itself and if not possible, then return my money paid at the time of taking amc so that i may call another service repairer from ahmedabad but still no reply is received.