Eureka Forbes Complaints & Reviews

Address: Pragati Services, C 21-A, East Baldev Park

Hi,

I had entered into a 3 year service agreement with eureka forbes appointed "pragati services-c-21-a, east baldev park-" franchise-on july 17, 2018 (Contract receipt no. 0062898) and paid rs. 4640/-.

They are as usual saying this pcb is not in stock, will take time,

I am pursuing them from last one month regularly.

I have never thought that a company like eureka forbes ill cheat us like this.

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Address: HARIDASAN.K.,1206-A, 14TH STREET, POOMPUHAR NAGAR, KOLATHUR, CHENNAI-600 099.

Sirs, i am from chennai. My reviva ro (The amc is upto 0312.2020) is not working since yesterday morning. The contract receipt issued to me wasno/[protected]. The same was reported to your office yesterday by email. But, so far nobody has attended to it.

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Jun 11, 2020

Updated by HARIDASAN1 Nobody from Eureka Forbes has attended to the fault till 12.25 of 11.06.2020.

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H

HARIDASAN1

Jun 7, 2020

Till today at 7.55 PM, nobody from Eureka Forbes has attended to the working.

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HARIDASAN1's [Complaint's author] reply, Jun 9, 2020

NOW IT IS 12.35 pm. i DO NOT THINK YOU PEOPLE ARE WORRIED ABOUT THE PEOPLE WHO PURCHASED THE PRODUCT AND TOOK AMC FROM YOU. PLEASE REFER EUREKA ID NO.2012208627 WHICH WAS GIVEN TO BE ON 6/6/2020 BY YOUR CUSTOMER CELL. STILL THE MACHINE IS LYING UNATTENDED TO BY YOUR PEOPLE.

H

HARIDASAN1

Jun 9, 2020

I WOULD HAVE GIVE 5 STARS HAD IT BEEN RECTIFIED BY THIS TIME. WHEN CONTACTED Mr. Mani (Phone No.[protected]) the local Aqua Guard Service Man, he told be to inform the Eureka Forbes Company. on last Monday on 1.6.2020, which I did onthe same day. But...

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Address: P G Shah Mobile No. 9898465834

Website: www.eurekaforbesservice.com

Product: gwpddclpe10000 dr aquaguard classic+ water purifier
Sales order date :- 31/12/2019
Invoice no.[protected]
Sales order no.[protected]
Installation date: 04/01/2020
Water purifier not working since 22/05/2020 complaint lodged with the eureka forbs company and complaint no is [protected] thereafter they have cleared my above said complaint no without rectifying and given me new complaint no.[protected]
We are still without drinking water since 22/05/2020 and lock-down has been relaxed here at surat since 19/05/2020 but the said co is not providing any service

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Address: 32/6, Shree sai Building, Omm nagari, Sector -01, Indrayani Nagar, Bhosari, Pune, 411026, Maharashtra, India

My aquaguard filer is not working since 31st may. I have given complaint about the same date. But no one attending the same. I have called 6 -7 times to customer care, every one is asking the complaint has been escalated. Even i have taken 2 years amc for the same.

I & my family using unfiltered water since last 3 days. This is very serous matter as it directly involved health matter.in this situation it may cause health problem

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Jun 02, 2020

Updated by Ashit87 Customer Code- [protected]
Mob no- [protected]

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Address: #13 ANKAPPA REDDY LAYOUT,NARAYAN NIVAS 2nd floor, KAGADASPURA, DRDO PHASE-2, C V RAMAN NAGAR PO.

The aquaguard ro+uv is out of order since march 2020. The aquaguard is under amc, contract no. Is : [protected] dated 17th february 2020. The amc purchase from mr. Ganesh, local service engineer in c v raman nagar, bangalore-560093.
Requesting for needful as early as possible.

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Address: Indore MP

Customer code [protected] mrs shikha goel mob [protected]

R o under amc vide contract receipt no[protected] at indore mp

R o not working. Local office not responding.

Please advise what to do? Without proper drinking water for several days now.

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The water is not getting filled to the tank and we have no water and we are dependent on bottled water now.
I have been trying to contact eureka forbes and none of their customer care numbers work. Somehow i got to talk to one of the customer care and complained about the issue. But no one attended.
It's a very poor service.
Complaint reference number: [protected]

Please take action on them as they couldn't even respond to our complaint.

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Jun 15, 2020

Updated by online user I'm facing the same issue after servicing. I believe the serviceman couldn't find the exact solution for the same. Unable to reach EurekaForbes through their customer care number. I called the serviceman directly and he's not picking up the call.

All the services have retained in entire India except Eureka Forbes. I still get a message saying "Due to Janata curfew, we are closed".
They don't respond to phone calls, emails, or complaints through text messages. Worst service ever.

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M

Mohan Kolli

Jun 2, 2020

The water is not getting filled to the tank and we have no water and we are dependent on bottled water now.
I have been trying to months contact eureka forbes and none of their customer care numbers work

K.MOHAN RAO
REG. MOBIL NO.[protected]/[protected]
AMRUTHA AVENUE
FLAT NO.411
GREEN GARDEN LAY OUT
Near GOUTHAMI PG
SHIRDI SAI TEMPEL ROAD
MUNNEKOLALLA
BANGALORE-560037

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I have raised complaint on 17th may 2020. No technician visited and there is no response for emails. When we try calling customer care they say that technician will call.
Ref. # [protected]
I think its better to stop using eureka products.

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My product was not serviced even after escalating the matter to the required concerned person ronak patel and he did not have a courtesy to respond to a single email. Today my warranty period has expired and the company wants me to renew the amc and then only they will change the filter. If a product is within warranty period then why should a customer pay anything. No one is bothered to answer my request. Kindly guide me. The complaint number is [protected]. My customer reference number is [protected]. Mobile number [protected]. Nikit nathani

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Address: plot no 11 ,1st cross street , 1st main road ,cbi colony ,kandanchavadi

When i switch on the water purifier, the power goes on the switch point and main panel gets trip and got shock from the mail board. Date of incident 30.05.2020.
Mobile no [protected]

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Address: 23, WALCHAND TERRACE, TARDEO ROAD, OPP A C MARKET TARDEO

I need one paid service for my aquaguard. Eternity
Ketan parekh
23 walchand terraces
Opp ac market
Tardeo mumbai 400034
Contact : [protected]

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Reference to my service request no [protected] raised for non functioning of ro, i escalated the complaint multiple time on their website but to no avail.

Surprisingly they have closed this ticket also without solving the issue and this happened 2nd time (Earlier also same thing happened and i had to raise the ticket again)

My complaint is registered from 25th march however thier service person visited only on 22nd may, checked equipment and assured of coming back next day with required spare parts however he is not reachable after that day.

My unit is under amc which i am paying from day of purchase and hence i demand the resolution. Despite paying year on year amc i am not able to use equipment and buying water bottles to add to my cost.

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I have registered my complaint no. [protected] on 26.05.20 for my dr aquaguard magna uv, but no body has come to attend. Its urgent.

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Address: N-12/8,Srinagar, Garia Station, Kolkata - 94

I have purchased dr. Aquaguard magna ro+ in the year 2018. The customer code is [protected]. This is not working since 7days. I have requested for servicing 3 times but there is no response at all. Finally today a person told me that it will take 10 days or more for servicing due to lockdown. This is an emergency service right? This is an issue of drinking water. My family is running out of drinking water from 7 days. What is this? Due to lockdown they cannot send service man but they are calling repeatedly for renewing amc. What is the need of renewing it if i don't get it in my need? I am a working lady and haven't much time for all that. If you are not able to solve the problem properly please mention it. Please do not harass me anymore.

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Address: 62/5, Manoramaganj, Opp Royal Height Building, Indore

Classic model aqua guard

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Team,

There is no update on the email neither on the complaint?
Earlier i logged a complaint no.. [protected] against aquaguard motor, which was dead and there is no sound of water purification and not even able to take water in.
And it was get correct in 20 days.

Later one of your technician broke the container in which water get stored for purification and it was told to (Manager: pawan) & 3 more people who called me. But still there is no response.

Is this the way you treat people after taking the amc?
Your technician are not well trained to work properly. One issue they recover and make the another one.

What is the use of this aquaguard if there is a leakage?

Let me know, how many more days you will take to act on the complaint, else i take another step. As i have paid for the amc.

Thanks/shilpi goel
Mobile: [protected]

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I am a using dr aquaguard magna hd ro, i have raised a service request on 8th may 2020, and had followed up 8 times till date, customer care executives say they are escalating to high priority, but still of no use, as per the policy if they fail to vist with in 48 hours, eureka forbes has to provide water, my average consumption per day is 20 liters and it costs around 80 rs, according to my math, till the day technician vists they have to provide me 8 rs per day which costs around now 18 x 80 =1440 rs
They are providing a worst after sales service

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Water purifier has become non-functional over 12 days but company is not taking adequate steps to resolve it. The sr # [protected]. Per amc such issues need to be resolved in 1-2 working days.
Company has taken money for amc but not fulfilling the terms in it.
No adequate escalation matrix in place either. First level escalation just keeps giving blanket notification that it will be resolved soon.

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Jun 02, 2020

Updated by Prasanjit Kumar 16 DAYS and no resolution. Not able to use product; never expected such PATHETIC SERVICE from EurekaForbes

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Address: E-701 AMAZON BUILDING, JAYRAJ NAGAR, BORIVALI WEST, MUMBAI

I had purchased this new machine about six months ago and for the past month only red light is coming and no water. Kindly send a technician

Manju joshi
[protected]

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Address: A 16, Vasanth Apartments, 25, South Mada Street, Srinagar Colony, Behind Saidaper court, Chennai - 600015

Ref: customer code [protected] sri k r ramani

Dear sir

As per your amc contract receipt no.[protected] dated 4.9.2019 we have amc from 4/9/2019 to 3/9/2021 for our classic model water purifier.

For sometime the machine is not working full scale and output water comes
In drops only.

We telephoned to your service personnel sri mohan (Ph[protected] and
Registered complaint. We were promised that a person will come and attend
To it after lock down period

Thereafter we have been trying to contact sri mohan or your t nagar office
(Ph 3914 6500 or[protected] but there is no response in these telephones..

Can you please intervene to send a service technician at the earliest.
Being summer our water needs are more and we wish to get the fault
Rectified immediately.

Thanking you

Yours faithfully

R. Chandrasekharan

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Eureka Forbes Complaints & Reviews

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Eureka Forbes reviews & complaints page 85

water purifier repair in warranty

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my reviva ro water filter not working since yesterday morning

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after sales service

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My aquaguard filer is not working since 31st may

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out of order aquaguard ro+uv

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R o not working, local office not responding.

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magna ro + uv water purifier

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no service from eureka forbes for request 17th may 2020

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dr aquaguard nrich product not serviced

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water purifier issue unaddressed for 2 months plus

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No resolution of complaint

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Servicing not done in spite of repeated request

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Water not flowing out

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escalation! urgent: motor is dead of aquaguard - complaint no.. 2016261181

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Technician not visiting for service for a long time

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water purifier problem not resolved over 12 days

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water purifier dr aquaguard enrich hd uv

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Service for water purifier

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