[Resolved]  Eureka Forbes — Very bad services.

Address:Mumbai City, Maharashtra, 410209
Website:www.eurekaforbes.com

I have bought Aqua sure Dx(Customer id-[protected]) in August 2014. Then in 2015 I have renued the warranty for one more year. After that warranty extension the machine haven't working properly. Each time I have registered the complaint via their customer care number, and they resolve it in 7-10 days while they are claiming for 2 days resolution. recently on Dec 15, 2015 I have registered a complaint with complaint number 84790920, and the problem hasn't resolved yet, everyday I have to buy water for my daily use purpose. In these days I have called them several times, but each day the executive told that the problem will be resolved today guaranteed. But till today 24 Dec the problem is not resolved. I am totally frustrated from the service. Kindly help.
Was this information helpful?
No (0)
Yes (0)
Dec 25, 2015
Complaint marked as Resolved 
The problem has not resolved yet, neither they call nor I got any email. False promise made by them. I don't know why they are claiming that the problem has resolved. Kindly take strict action against them. They are liar.
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Nirmal,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
This is the third time when the machine has stopped working and every time it took 7-15 days to resolve the problem. Currently the problem has been resolved, but the service is very bad. If you count the cost of water, I have purchased is more than the cost of purifier.
Also, every time they wrote "Inconvenience regretted" but in reality I think, they don't have any regret. Its just common talking term that they made.
By the way I am going to give 0 out of five for your services.

Regards
Hi Nirmal,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7763
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information