Excitel Complaints & Reviews

It's been more than 9months now. I have submitted my device to them and not received any information regarding the refund. I am calling them since then. In the month of November they said they will give me the refund in a week but again when I called them they are telling me the case is not closed for device collection. Again they are escalating my refund case. I do have the recordings of the customer care who told me that I will receive my refund.

Hi, my name is ratan with excited I'd ratan_v91bv my internet is not coming from past 2days...i have send them multiple complaints via their app, their email helpdesk...every possible thing. They just have only one response it will be solved within 4 hours and then nothing happens...you complain again and then same response. I am working from home and suffering extremely. I have spend nearly 300 rs extra over mobile data to manage work from home. And they are so dishonest that you raise a request and they close it on their own saying the issue is solved...without even doing anything. Very disheartened and disappointed. How can a company like this is running is beyond my imagination.

I recharged my Excitel broadband on 22nd Nov 2021 and my service has not been resumed yet.
Nor anyone from Excitel has contacted me regarding this issue despite several calls and email complaint.
I asked for refund today and this has been denied by Excitel.
I work in a private company (work from home) and missing on my deliverables which is causing a job risk for me.

Please help.

I had registered for a broadband connection on November 14. Till date installation has not been done. The ASP says the local wiring has been damaged due to diwali firecrackers. This guy was begging me to buy a connection but when it came to installation, this guy has been ignorant. My username is [protected]. Third class service. The customer care support does not know anything and only give false promises. I want a full refund of the entire amount paid on registration.

I am regular customer of excitel but from last week i dont get internet service. I made complaint not responding. because of this my kids can not do online classes & my office work disturbed. I am paid user. i made complaint but resolved. Pl lodge a complaint against excitel. I need internet service. & extension also. of my loss.
user Abhay Shanware

I have been taken a new connection from Excitel in Aug'21 for next six months, due to some reason I have to shift from current location to near by location within 700 meter. Since 20 days I have been struggling for my connection for trasnfer but Excitel is not bothering also. I have highlighted my request to Mr. Vivek Raina CEO of the Excitel on LinkedIn but he also seems unprofessional in current world. I have seen my experience that if somebody like me struggling with service of any organisation he tagged the responsible faces of the organisation you may get a quick response from their team but he seems same as his team members with an attitude "who care".

Seriously this is professional way to treat your coustomer, each coustomer care person is telling same thing you will get back revert but no revert at all
this is staff of Excitel...
Even CC is asking for new connection why should I take
Even I had read coustomer comments
Excitel is not refunding money
Very unprofessional and unsatisfied 😡😡😡😡

I want my refund as soon possible there was new connection taken by me but it was not installed and after that company gived me another connection and the paymnt i done for that connection was not refunded by them and from last month they are making fool the executives are making fool to the people that you have to use that network also which was not installed is this the thing these companies are doing

@excitel_rocks
#7278807 and #7252469 is not been worked upon. I have connection termination request from 30th October and Excitel is not at all working on it. They have not refunded my money yet. CUstomer service team do not give any update. I want to complain about RAVI TOKAS IN EXCITEL.
@jagograhakjago

@TRAI

I purchased broadband plan from Excitel. I am facing the issue of nonworking connection since last 20 days.

I have complained approximately 15-20 times but no satisfactory solution provided except the sugar coated pill.

It is really frustrating that I had loss of my business due to these pathetic after sales services with false promises.

Nobody is even taking the reponsibilty to take the corrective action.

I would love these people to learn a lession for same.

Company Website : https://www.excitel.com/

My details:

Mob: [protected]
Name: Lokesh

From last 30 days i have registeted the complaint but no one taking care of that. Just agent are making note and disconnecting the call. No proper sevice to escalate and I paid for 6 months but I am not getting any resolution

I want to raise a complaint regarding one of the worst service provider name Excitel . They are mentally torturing us as they are not providing good service at all. We have raised arround 18 complaints till now since we have taken the connection but there is no improvement. They have worst customer service executive and worst technician those even don't know how to fix the issue. There agents are disconnecting our call on our face and they are even not transferring my call to the senior authority of them. Once I got connected one of the manager his name was Jamal Hussain he fixed my connection but for only 2 days after that it back to the same. They are just taking money and giving worst service to their cx they are mentally harassing us and torturing with their continuous disconnection. We have done multiple calls to them and requested for the fixing up the connection but they are like they don't care they listen reeboot and again back to the same it stops working. In this current situation everyone is working from home we are loosing our money just because of this service provider. I want to request to cancel their licence of internet service as they are fooling their cx and nothing else. I have attached the screenshot of tickets for reference.Please do the needful.

I am using excitel services since 5 months but In every 2-3 days my wifi stop working for almost 8-10 hrs with LOS red light on.
The customer service is so slow they tell us to wait for 24 hrs but do nothing about the situation to stop this problem permanently. The only reply they give us is that this will not happen again but it still happens everytime.

I have raised ticket to terminate my connection and refund back my security deposit amount several times but no action has been from company side

To whomsoever it may concern,

My name is Usman Habib and I have connection with the registered mobile number [protected] in DLF phase III, gurgaon. It's been one month only it started giving trouble. I've been having issue with my connection since last 3 days of frequent disconnection, slow speed, high ping. I've been waiting since 3 days to get it resolved but nothing happened so far, so I decided to call today. I called more than 8 times and each and every time they transfer my call to technical team and each and every time technical team guys are disconnecting my calls. First I thought may be due to network issue my call was disconnecting my after 5th-6th time I realized they are disconnecting it deliberately. Even supervisors are also disconnecting the calls and I come up to this only that they are disconnecting my call only because they are incompetent, inefficient, incapable to resolve my issue. So far this was excruciating pathetic experience I had with this brand which I don't wanna continue more. How could I continue with the brand who is not able to provide proper services to their customers. The brand who doesn't even have a single employe who is proficient, experienced and skilled enough to resolve their customers issues. I thought Excitel was prestigious and dignified brand that was the reason I went with it in first place. If would known that this is also a kind of LALA COMPANY, I would've never ever gone to this.
Such a pity and shame. It's disgraceful.

Usman Habib
Username - [protected]

Hi,

I am Garima customer of Excitel Broadband. I have opted for Excitel fibre on 13 sep'21 since its the plan of 100 MBPS of INR 824.82 which is INR 174 more from my existing plan.

I was facing challenges since 13 Sep'21 I am writing to them to discontinue my services then also they just raise the ticket and status shown as Resolved.

Since Saturday I have left with no router and today I need to again call up the customer care and they are saying the same stuff. There is no kind of customer complaints in log for priority basis.

Also I have written to them multiple times for services Termination.

I have sent an email to them - Ticket NO ([protected])

Hi team

Today I have faced the worst thing in my whole span o[censored]sing Excitel.

Day before yesterday I had done the trouble shooting with one of your technician and the result is that our router is faulty. He assigned it to the ground team and today when the ground team arrives at my place they took off my router without telling me that I need to raise the ticket for router replacement.

After calling 2-3 times I'm able to activate the ticket. I called them up and they brought the router at 02.00 pm after calling them multiple times that I don't have any router at me place.

They came with new router and while he was configuring its not working. He called up someone and he told him to bring the new router back. I asked him why he is taking it back he was saying that we will fix it in our office so I have said okay.

After 10 min he came back with router and trying to fix it I asked him is it the same new router he said yes then I asked him pls show me the serial number I can't believe to my eyes it was the same faulty router which he took in the morning. They making fool o[censored]s. I have straight away asked him to leave my house at that very moment. So I don't have any router at my home.

This kind of act is not at all acceptable as a service providers. They are cheating on us and creating a negative impact on the customer in the name of Excitel. They are traitors and I don't want them to step in my house again for the same.

Also I have told them to remove the extra wire they have not removed that also as may be so much of wire in circles creating speed issues.

I am attaching the screen shot of all.

First image is of the extra wire

Second image is of the new router

Third image is of faulty router.

This kind o[censored]se less services I am getting till date and I lost all hope of getting the issue fixed for myself.

Kindly look into it.

Thanks
Garima

Excitel internet services are really bad... dont take excitel connection... the internet does not work and their technicians fool you. waste of money and time.

Hi,
This is in reference to the ticket number 6503320. I had purchased Excitel ONU fibre plan on 11 July 2021. I paid 2000 as security deposit and 942 as per the price plan. The connection did not work even for a single day, therefore I opted for disconnection on 9th August. After 38 days, my device got collected on 16th September. Today, my ticket is pending for 50 days but my refund is still not issued. All the efforts of writing mail or contacting customer care have been in vain. They are refusing to close the ticket and provide refund. Please look into this matter.

Excitel Broadband is the worst Internet Service Provider in Delhi. Loss of Internet is loss of business for people in this new era of Work From Home. Excitel does not care about its customer at all. Excitel have no internet in South Delhi for more than 2 days and still there is no ETA for Internet Service Restore.
On top of that, when a customer reaches the customer support that they also have no idea about the ETA.

Pathetic Services, will highly recommend everyone to avoid using Excite.

Dear Sir,
I got the Xtille Broadbrand connection installed in Febuary 2021 with 2000/- refundable. And in May-2021 I disconnected the connection of Excital. Even after processing Excital's refund, the payment is still not received. I call to excital channel partner then they speak for excital customer care And I call Excital customer care then they speak to channel partner.

Been fooling for four months. kindly consider it i will thankful to you

Thanks & Regards
Deepak Rudola
mobile no:-[protected]

I requested for an infra change to excitel fibre after numerous messages you guys spam my inbox with and conversation with local excitel technicians. I raised ticket number 6349584 on 22/7/2021 with an ETA of 14 days as per their app and 30 days as per their customer service rep. For almost 40 days there is not a single update. When I call the customer rep again after waiting for 10 or so days post deadline, and a little bit of irate chat conversation, the ticket is ASSIGNED to the so called regional partner I have paid the security deposit as well

So now the ticket was assigned on 10th September, a whopping delay of 1.5 months. The regional partner comes in around 5 days after that and installs the fibre line and goes away saying that he will install the router later that day and never shows up again. So 53 days after I raised a ticket, I have an optical fibre wire Rest remains the same. The router, their service, the regional partner's attitude.