Excitel Complaints & Reviews

Hi Team,

Please assist with raising a complaint against excitel broadband. My internet is not working from last so many days & no one is ready to fix it.

I have called the customer many times now & it's not getting resolved at all. I have paid for 9 months plan.

I recharged my excitel account on 09/04/2021. I wasn't given any info about services stopping if we didn't switch to fiber cables. Now, from 16/04/2021 my internet services has stopped and the service provider is asking me to switch to fiber cables by giving him 2000 rupees. When denied he says that services will no longer work. I did not expect such behaviour from a company like excitel. I also talked about refund from the service provider but he denied and refused to talk more about it. I would also like to point out the fact that i am the only one in my area whose internet service is down while the rest of the people's services are working. I request my refund as I am highly disappointed my service provider.

Excitel is worse network service provider, their customer are dumb, so when you opt for wifi, and then you use get speed issues, they say sit next to wifi or near it, if we have to keep the wifi router with us then can't we use the internet, they say i[censored] use vpn then that might happen, so if we are supposed to be working and use their net/wifi it meant they cant help, you need perosnal wifi and office wifi diff, 50 mbps speed they say, even the speed test don't work sometimes, paid 2100 more so that they connect my wifi with optic fiber but same issue . Even if only 1 mobile or laptop is connected, videos at 720p or 480p starts to buffer and automatically quality changes to 240p as per network or speed

, i have raised ticket in customer care 10 times and every time ticket closed without resolution and today i decided to terminate the connection because poor service, your services is very poor and there is no accountability.
Request no 5368977|5233519.
I have still not received 2000 security amount which I given as refundable amount at time of connection.

I need my refund my money

A simple word, the worst & Rubbish internet service provider. Don’t waste your money. The local cable operator is far better than this unworthy excitel ISP. Worst service, worst network.
I just remember the MTNL broadband Connection I used long back (10 years back). I feel, the MTNL was far better than Excitel Broadband
The Unlimited Data upto 100Mbps with No Data Limits / No Installation Charges is just a Temptation for the customers. Pure rubbish. They charge for installation (if your residence is far from the router box) and ask for the security money i.e. 2000/-
The customer care support is Brainless, they just one only one line i.e. “sure, I will help you”. Nothing else they do. No will attend your call for complaints seriously. I have logged more than 50 complaints about only one reason i.e. Packet loss occurring. However, it has been more than 5 months, nothing happened. My network is discounted within every 5 to 7 minutes. My issue (Packet loss) is not resolved by the Excitel & I will happily install the other ISP or my old ISP (Hathway).
If you play online games or do work from home and need a network without any packet loss, please, it’s my suggestion, don’t go with this ISP.
My honest suggestion, don’t go with the Excitel Broadband, better is to feed a Beggar

My excitel internet is not working. I have already raised a complaint regarding the same. A technical person came to my place and said there is some wire issue. I asked them to change the wire however I received the call from my local provider asking me to upgrade to fiber internet which I definitely dont want to do. It should be an option and not a necessity. I want this to be resolved now

Raised complain so many times via toll free number also send mail 5-6 times. But no body reply or resolve issue.

On 18/02/2021 I contracted with you for Excitel Fiber 100mbps 12 months broadband connection.
I entered into the contract on the basis of being provided with an estimated stable speed of 100mbps on 5Ghz bandwidth and 50mbps on 2.4Ghz bandwidth network. In practice I’m not achieving proper speed in and gets disconnected frequently.

When I first learned of this problem, I contacted Excitel customer support number[protected], and was told that your problem will be fixed in next 48 hours. But then without solving my issue, someone from Excitel closed my complaint ticket. After one week and 10hrs my speed became stable but when i closed my ticket, I started facing the same speed issues again. It's been more than a week since I am facing this issue and because of this issue I was not able to complete my task on time which caused a lot of harm. Still my problem is not solved.

Its been a week since they are saying that we will solve this issue within 48 hours but they don't.

This is fraud.

There is no internet connection for the past 10 days in our house in the name of Ms. Priya Garg. We have tried to contact your local connection provider named Sunny Excitel Internet Service in Adarsh Nagar.
It is very upsetting that Excitel has taken its customers for granted after setting up router and laying for wifi cable. There is lack of Customer support from your service provider's side.

Hi, My name is Mohit Goswami, i am a resident of Ghaziabad, UP.
I got Excitel broadband a few years back, at that time it was an ethernet connection and i was facing a lot of challenges, so Excitel took some additional money from me and moved me to Excitel Fiber
It worked great for the first few months after which i had to raise a complaint every 3 months for the Excitel team to come and check their device and box on the floor and roof (this is a society), After significant number of complaints they agreed to change the router at my place and gave me a new router (this happened 1.5 months back)
The new router worked fine for 2 weeks and then it had to be rebooted every day. In the first, reboot took 2-3 mins and the connection was good, however, after 3 weeks, the reboot and connection started taking 25 to 30 mins after every reboot. Again the sequence of complains & tickets started and finally someone from GlobalSagar (Excitel's fiber partner) came to check. They said the router was bad and gave me a new one, this new router did not work at all, then their engineer said my id was not getting updated in their database which was causing the issue. Everytime this series of tickets and resolutions was done, my plan dropped to 5 Mbps instead of the 300 Mbps I have been paying for.
I finally put a disconnection request on 14th March 2021 and asked to refund the amount for the router(was charged in security) and the advance payment for the plan
It has been 6 days now and i am waiting for any one to call me from Excitel or to give any update or to even understand what went wrong
Please help to get my money back

Disconnection # 5293051
Refund # 5293033

Hi,
This Excitel broadband service (https://www.excitel.com/) is a fraud company, they have taken 4500 rs advance in January 2021 and have promised to provide seamless broadband services. It was working fine, but a month back we changed our address and asked them to shift our connection. This happened on 25 Feb 2021, and today is 18 March 2021. We are exhausted calling them, emailing them, everyone promises to fix it and then again a week passes by and nothing happens. They are not initiating a refund also and keep promising us that the issue will be solved. Still regretting taking their services.

I have take broadband connection from this company i gave this company Rs 2000 as a refundable security. Now even after 38 (2+36) days of connection termination request, mails and calls, they are not refunding the money. So please take action against this company as this company service is very bad and is a fraud. They cheated us by saying that they provide high speed internet. I used their connection for only 1 quarter.

My Excitel connection created on Feb 5, 2021. Account : [protected].

Took 2000 on Feb 5 and 7064.66 on Feb 8th 2021 for installing and enabling 1 year subscription.

Feb 8th a technician came and installed some router which stopped working after 4 hrs. On multiple complains one person came and took the router back stating wrong one is being installed. Since then no one turned up.

I raised few complains on myexcitel app and few executive calls and keep asking the same questions as if they are new to case and always promise a 24hr resolution and never turn back.

On getting frustrated i have asked them to give my money back(7K and 2K) as they have cheated on us and taken our money providing no services.

I am already an airtel customer and have never ever seen such un professional behavior.

Please help, ... worst company ...worst services... please help me in getting my complete money back as they never installed a successful connection for a single day

Excitel has serious issues with its services, customer support and local providers in #Hyderabad.

Let me try to explain all the issues one by one:-

1. I purchased 6 months plan and I had to face issues about 1 month of the time in 6 months.

2. Chat support, call support, nodal and helpdesk are never responsive on the issue you try to explain them. They will just make you crazy and then you will decide not to talk to them for anything.

3. After somewhere around 20 to 30 and one week of time I got a call and my services were extended as a kind gesture from excitel but guess what happens next.

The local provider messages me and threatens me to disconnect the connection and asks me to talk to him to show how to extend network, I have attached the screenshot of messages.

When I call the local provider, what he says is apparently excitel is going out of service in Hyderabad and they are in dues to pay the bill to local provider so he is disconnecting my network which excitel extended for me and then threatens me to talk to company and do what I would want to do.

Again a remarkable chat with Shweta p, I tried to explain all this and she ignores at first and then she escalates this and the matter is finished there. NO SUPPORT. NO HELP. NO RESPONSIBILITY FOR SUCH BEHAVIOUR. NOTHING FROM EXCITEL. ALL YOU GET IS A TICKET NUMBER AND WE WILL SOLVE IT ON PRIORITY STATEMENT.

I SEND EMAILS TO [protected]@excitel.com and [protected]@excitel.com with the chat transcript and they don't even bother to reply me back.

Local provider (AK broadband, alijah kotla Hyderabad) threatens me and then disconnected the internet connection which was extended by excitel company.

Excitel broadband does not provide any support and local Provider has disconnected my internet service.

Work hampering...last 2 months shifting is pending...called every single day to chased up, every time fake promises by customers service adviser's no resolution yet...finally I requested to terminated...my service today...
And I am moving this complainant to telecommunications minister N for my lost I will drag every single recorded call to the Delhi high court and also planning to lash vivek Rana who is CEO of excitel.not sure for what he is taking salary...when he not able to handle the customers situation...he don't deserve to be CEO...gali ka bania Is acha hai...service dae ta hai...few steps left to follow after soo you will receive legal notice...

5084262 ticket

I Praveen Gupta R/o, 22B, DDA Flats Pocket-B, New Jafrabad, Shahdara, Delhi-110032. User Name is [protected],
I have taken 6+3 months subscription and advance payment already done from my side. For Last three months, I have been very upset from Excital Broadband due to no internet connectivity / breaking connection many times, literally a very very bed services you are providing, your services provider guys only said one talk like fix the fiber wire and your internet service will be good but some excital members which are using fibre cable through net, they are also in trouble and said not working net in proper as well as speed is very low.
Please look into the matter and solve it.

Dear Sir, On Every Alternative days internet and speed goes down .
We are giving complaint on regular basis but there is no resolution till now.
Please help
Connection No : [protected]
Name : Nitin Kumar
Complaint ID : 4815801 & 4911529
Phone Number : [protected]

I had paid a deposit of 2000 rupees on 18 December 2020 for a new connection request. I requested cancellation for the ticket after a few days as the behaviour of assigned employee was not good and he was charging 500 bucks cash out of company policy. Now it has been almost a month since I have been waiting for my refund but the customer service is not helpful at all and refuses to give concrete ticket status as cancelled.

Many time i faced issue in my WIFI connection and whenever i called to the customer care they never picked the call...

today i am trying to connect with them from last half an hour but they are not picking up the call.

i never seen this kind of worst services by any customer care center.