Excitel Complaints & Reviews

Die to excitel sales person (Satish) mistake, I paid Refundable deposit (2000/-) twice on 26-Nov-2020. He told that the transaction was not success and I would be getting my amount back either same day or next day; so forced me to pay it again. Also he committed that he would give cash to me, in case if both transactions are successful. But he is not responding now.

Also excitel company is not giving the update on the status...

I booked connection for 200 mbps speed. But your representative have provided on 87 mbps speed. called several times Mr.Rishab
Tele [protected]. He advice me to cancel the connection without resolving the problems...

Excitel fiber they are total scam they took 2k as deposit cash for wifi router which is for5g dual band router it’s useless and doesn’t cover distance at all only with room.I took 100mbps plan but only 50mbps most of time I received.I paid nearly 4K for internet with tax and I received the internet for just one and half month later there is a major problem LOS red in colour light blinking for days they never solved the problem if I ask...

Username-vijendra Singh
City- Delhi
Registered no.-[protected]

I have a registered account by the name of VIJENDRA SINGH
Phone no.-[protected]
We are facing a severe problem because of your worst Treatment towards your customer
I requested for the refund on 11 oct 2020,
It has been 26 days still I haven't got my refund .Due to some confusion within your staff, I have told to refund...

My router device was picked up by local partner on 1st Sep 2020 and refund is not initiated till now. Amount paid for security deposit was Rs 2000 which is not refunded....

I cancelled my Excitel subscription due to poor service. Its been over a month that i have raised the cancellation request but company is not responding anymore and neither refunding my money.

Ticket No : 4231663...

Dear sir.
I requested your distributer whose contact number is [protected]or wi Fi connection on 08 SEP 20 at A-6/2, AKASH GANGA VIHAR AHIRWAN. The connection was provided on 09 SEP 20 and taken an amount of Rs5500/- cash without any cash receipt. for 3months period, but the connection has been terminated on 08th or 09 Oct 20.
In view of the above facts, it is submitted that remaining/unused money be refunded to me at the earliest.br...

I am using the Internet Broadband service Plan 50 MB unlimited download, for past 2.5 years through Excitel Broadband, Pratap Vihar Ghaziabad, but I found there is no connectivity from last 3 days. Since agent is not attending the complaint/telephonic calls/Messages which tantamount to cheating. However the further facts are brought to your notice:

1. Already many messages sent on myexcitel app but issue not resolved yet.br...

I have been working work from home and I am facing no connectivity of internet from past 72 hours.. it is affecting my job. Worst internet network excitel I have ever had... Now m calling to customer care but thet dint even respond of my calls and continuously ignoring me... I don't know what to do and where to contact..m...

During this pandemic, due to poor connectivity on mobile networks i am depend on Broadband connection.But Choosing the excitel i done a blunder.More than three days now still they are not able to rectify the problem.I try to call them during morning and evening but always they say the problem will be rectified soon.But the soon is still far away.

They have no Time line to give resolution and keep the customer under dark.br...

Excitel is the Worst service provider in terms of customer service. They disconnect my Internet Every night after and it never connects before 7.30 am. That means I have to pay for every hour but I am not allowed to use the service. I AM FORCED TO USE THE NET ONLY DURING DAY AND IT IS A “NO CONNECTIVITY” DURING NIGHT. I called up several times spoke to more than a dozen customer service executives. Every day they come up with the same...

I am fro naraina vihar, new delhi, i had excitel in lockdown may 2020. The complaint i have against the company that
1.in the website the installation fee is given 500 inr and the line man shamim charged me 700 inr. And that also without any receipt and no fixing of wire

2. I have subscribed for 1 year in advance and in every 2/3 days there is no internet, complain in app is not processed and not even by the area man...

Who exactly are chit fund scammers? The kind of people who offer giant returns on your investments or lure you with irresistible offers and then flee with your money right? Service providers who assure of great services, uninterrupted internet or other facilities and then get you sign up for a subscription and barely a month later keep your money and give you no service nor a refund - what should they be called? Are they any less than chit-fund...

I am facing connectivity issue from past month. I have raised complaint and following up them daily but still problem is not resolved. My father is working from home right now and he is almost lost his job because of them....

I have been a consumer for the last 4 years with excitel. Last year i decided to switch to fibre from realtime. They took 1000 rupees stating that a basic device will be given and the line will be converted into fibre. The line got upgraded to fibre, but nothing got delivered to me. When contacted the customer care, some say that as i have an old device, no device will be given to me. Thinking that reasonable, i continued with the same old...

I'd raised ticket 596377 on Excitel reg downtime of internet close to 33 hours & counting, this inspite of a company policy of rectifying problems within 22 hours. Still not resolved, I'm sure it would take another 15 to 16 hours for rectification as it's already 9.20pm. I feel I've committed a colossal blunder in opting for Excitel, should've stayed with Actfibernet ( Bangalore)...

My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number.

They assured it will be done in 24 hours but it is still not done and now I am unable to connect with the call center also....

I (UserID:[protected]) raised a request for ONU Refund with ticket #3599857 on 29-Jun-2020. Now it has been more than 68 days still haven't received my security amount yet. I continuously followup with support but its more like a robotic response with no solution....

I am a customer of Excitel Broadband Services in Kanpur. I just got the connection a few days back and I'm utterly disappointed in the services they provide. After a new connection they should immediately provide the user id and password. However, I haven't recieved the invoice of my bill. I contacted the customer care and they said they couldn't help becuase there is no registered number even though I gave them one. The issue was not so...

I have complaint my issue to provider. They are only saying to repair it now and then. But there is no work done to repair it in 10 days.
Continuously calling to provider they are not picking up calls also. Please look towards it.

Binod kumar kushwaha
C-785 lig barra 8
Kanpur...