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Updated: Apr 13, 2026
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Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Excitel reviews & complaints page 9

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W
wsanjeev
Sep 15, 2022
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Reference may please be made to ticket number 9988407.

Complaint was raised last Tue on 6th Sep 2022.

More than a week is over, still waiting for the device replacement. Umpteen number of calls were made to local service provider Shri Avi Gupta on his mobile number +[protected]. He promised day before yesterday that router has come and will be replaced the same day.

Yesterday also, he promised that device will be replaced positively. After that he is not picking the phone.

Made umpteen number of calls to helpline number [protected]. When asked to transfer call to senior authorities, the same was disconnected almost immediately.

48 hrs period for device replacement seems reasonable but 8 days have elapsed since ticket was raised.

Does the company have any policy regarding the maximum number of days in which such issue is resolved?

I understand that there is no refund policy of your company. If there is an inordinate delay in resolving the issue, customer suffers mental harassment as well as financial loss in today's world where most of the work is done online.

I request you to kindly expedite the matter.
Oct 31, 2022
Complaint marked as Resolved 
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Excitel customer support has been notified about the posted complaint.
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Regarding excitel broadband: Reference may please be made to ticket number 10484625 on very frequent internet disconnection of Excitel broadband. Many a times, the Internet disconnects and reconnects automatically after every 5-6 minutes on an average, thereby causing frequent interruptions in my and my family's online activities. The whole purpose of getting broadband connection is defeated. Lot of time is being wasted in filing complaints through "My excitel app" and by writing emails to nodal and Appellate authority of Excitel. Question is not that the issue gets resolved. It must get resolved with in a reasonable time and the problem shouldn't happen too often, thereby denying proper internet connectivity to the customer after receiving full payment for the same. It is akin to a " Big Scam". I wish to escalate the issue as it is causing mental harassment and considerable wastage of my time and efforts, that too on a regular basis. Is there any compensation from the company for the same. Who is the accountable officer from Excitel? I want to settle this issue once and for all. Kindly provide required help to weed out such corrupt and irresponsible persons engaged in providing horrible internet service and taking customer for the ride. Thanks
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    hyderabadi2020
    Sep 14, 2022
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    Address: Malaimet, Karwan, Hyderabad, Telangana

    My username is viqarahmed73 and am not getting connection since 7 days they are keep telling me that they are updated my complaint but they are sleeping on the field work so as my internet. A month of service money has been taken but since 7 days i don't get the network issue resolved and i don't know how long they will take it to rectify the issue. They said their technician are working on it, but I must said that their technician is sleeping drunk or they don't have the right technician for their work.
    Excitel customer support has been notified about the posted complaint.
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      G
      gagi cool
      from Delhi, Delhi
      Sep 11, 2022
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      Address: Uttam nagar, Delhi

      I was using excitel broadband Internet from June-2022.I paid 2400 rupees for 4 months Internet plan of 100 Mbps speed.They also took 2000 rupees extra for providing a router.But they are not giving Internet speed of 100 Mbps.I am only getting Internet speed of 20 to 30 Mbps.Very slow speed every time buffering.I have complained to excitel customer care Many time, but they call and said that problem resolved but I am not getting any resolution.They are not able to solve my problem nor they are refunding my full money of Rs.4400. They are doing fraud, what is this.If your cant provide promised Internet speed, then why taking payments from customer and running fraud Internet scheme. i have attach the complain screenshot also.

      I request you kindly take action against the Excitel.
      Excitel customer support has been notified about the posted complaint.
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        Jayantnahata
        Sep 10, 2022
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        Hi,
        i have taken a wifi connection for excitel through online medium and used it for one year. When my time of one year completed then I returned the modem on july 2022 to the company when i have asked the customer care to refund the security, they told me to wait for another 1 month as security will be returned by the company. after 1 month when i have chased them for the refund they continously denied for the refund. now it's almost 3 months i am cahsing for the refund but thay are denying it by saying that ticket has been generated and it will be refunded.
        They agree that they have everything required for refund like account details, contact details etc. But still don't process it.
        i am very disappointed with your customer service as they are very rude and i[censored] complain to them about delay they simply put you on mute and enjoy.

        my connection was with the name of shashi prabha, contact number- [[protected]].
        Excitel customer support has been notified about the posted complaint.
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          snaveen1111
          from Bengaluru, Karnataka
          Sep 2, 2022
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          Address: Kalkere Main Road, Ramamurthy Nagar

          I have taken prepaid 3 months for the 300Mbps plan with OTT subscription, as per the service provider/sales executive they mentioned its of plan with Hotstar subscription and for 3 months I paid but its been like a month still i have received the OTT details and called customer care multiple times almost like 30-40 times but still no update and the worst part is with the Helpdesk they are saying like they don't have that plan only.

          Broadband is of 300Mbps for name sake only on paper but in reality its like 10-15Mbps speed and that too it will frequently gets disconnected.

          No response from the service provider or the technician, even if i'm calling they are not picking up the calls.

          Area is Bangalore -Ramamurthy Nagar.

          caution - If any one wants to buy the service, my personal opinion don't even try to attempt it
          Excitel customer support has been notified about the posted complaint.
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            A
            abx1
            from Delhi, Delhi
            Sep 2, 2022
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            Address: Plot No 48, Second Floor, Okhla Industrial Estates, Phase III New Delhi South Delhi DL 110020 IN

            Paid INR 6999 for 1 year to Excitel Broadband on 9th June 2022 with assured speeds of 400 Mbps.

            However, since day 1, speeds have never crossed beyond 130 Mbps. Raised several complaints with Excitel customer care but till date the issue has not been resolved.
            Almost 25 complaints have been raised in the past 30 days and everytime the complaints are closed by their customer service without actually resolving the issue.

            Due to this, work has been greatly hampered as there are lots of issues in their modem and office VPN connectivity.
            Fed up by this, I had raised a termination request on day 1 itself which they have deliberately ignored and since then they are trying to withhold the amount under the garbs of their misleading policy.

            They are claiming that they cannot refund any amount however for the past 2 months they have failed to resolve the problems faced by me as a consumer.

            Therefore, they are liable to refund the amount in full along with just compensation against the harassment caused.
            Excitel customer support has been notified about the posted complaint.
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              R
              roy gaurav
              Aug 19, 2022
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              Worst service. I will not recommend anyone for excitel. According to the executive of the company their local service provider does not heed to the company's directions. Repeated complaints of malfunctioning of wifi since installation has fallen to deaf ears. Complaints have been made for rectification of the problem repeatedly to customer care, help desk and even to the CEO of excitel but no avail. They have not even bothered to visit the place of installation after collecting money.
              Excitel customer support has been notified about the posted complaint.
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                Mansi_11
                Aug 18, 2022
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                Address: 3833,Gali no.-103 sant nagar burari delhi 110084

                The device was already returned in the month of Apr 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
                UserId: [protected]
                Ticket No: Tkt349623
                Aug 23, 2022
                Complaint marked as Resolved 
                no it is not resolved, i have stil not received the amount please check and don't mention its resolved till it is
                Excitel customer support has been notified about the posted complaint.
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                  K
                  Kirp
                  Aug 18, 2022
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                  Website: Excitel

                  Hello,

                  I have never seen that kind of customer support team which excitel have pathetic, irritating, irregular. Ticket 9565710 Refund last 27th of July I was submitted my bank details to excitel as per procedure after submission of bank details within 10 day you get ur refund, but still I haven't receive yet.

                  Yesterday I was called supervisor dept and requested for raising complaint for the same but that person name is Atul jadhav at Okhla branch not raising my complaint I told him excitel customer executive give me false statements no of times regarding my refund and you have to escalated these issue. But he doesn't raise my complaint.

                  I want ask when I got my money back and need to take any disciplinary action against you irregular staff
                  Excitel customer support has been notified about the posted complaint.
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                    C
                    casourabh
                    from delhi, Delhi
                    Aug 16, 2022
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                    Hi Team,
                    I request for shifting the connect. But as per Excitel Broadband procedure. They first terminate the connection then shift to new Location.
                    For this I already submit Router to the Excitel centre on 29th June 2022.
                    It’s been 50 days I’m waiting for the refund.
                    I also Shared my bank details manually for refund procedure.
                    Still I’m not getting any update or refund.
                    Kindly refund my Deposit money as soon as possible. So, I can continue this in my new location.
                    Everyday i need to call them they are saying they working on urgent basis but nothing done from their side.
                    I raised ticket multiple times nothing happened.
                    It’s already 50 days long everyday i need to call and trying to mail them but nothing happening.
                    I wanna my refund please.
                    Excitel customer support has been notified about the posted complaint.
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                      Pawan Moolrajani
                      Aug 12, 2022
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                      The device was already returned in the month of June 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
                      UserId: pawan87_mcn
                      Ticket No: 1376063
                      Excitel customer support has been notified about the posted complaint.
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                        R
                        ravijangid3082
                        from Delhi, Delhi
                        Aug 10, 2022
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                        Address: p-278 30 futa road shiv vihar karawal nagar delhi 110094

                        Meri security amount nhi mila hai jubi mere pass msg aa gya tha ki apka security amount company ne de diya hai ja kr ground team se collect kr le pr ground team ne ab tk mera amount nhi provide kraya hai or roj m excitel ke coustmer care centar pr bhi complian kr cuka hu or mail bhi kiya hai pr koi reply nhi mila hai or na hi security amount
                        Excitel customer support has been notified about the posted complaint.
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                          Manthan17
                          from Dehradun, Uttarakhand
                          Aug 7, 2022
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                          I took connection for 365 days straight. Due to cheap plan which is actually there strategy to acquire customer then they will strat harassing them in terms of services, speed frequent disconnection and there team is not helping in providing resolution they are there only to keep saying sorry and doing copy paste replie everytime. So i decided to terminate connection. Now they suddenly change policy that you have to search there office and submit router then they will refund security deposit which actually is a trap and there main way of earning, no other isp does this they provide home installtion and disconnection also from customer premises. But Excitel is diffrent they bootlick customer till the time customer tool connection after that they start giving attitude, actually they never refund money at any cost, there only target is to harass customer at every level. And there ground staff is local gundas always gives dhamki to you that jo karna hai kar ko Excitel ki itani aukaat nhi hamaari wajah se company chal rahi hai. Its my humble request never fall in there trap go and get any isp but not excitel.

                          Excitel ticket number - 9567441 unresolved from last 4 months
                          Excitel customer support has been notified about the posted complaint.
                          Aug 07, 2022
                          Updated by Manthan17                           Never Ever take Excitel broadband this company is dying and if you want peace of mind then stay away

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                            s4hilsingh
                            Aug 5, 2022
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                            Its been more than a month since the local partner took the router back but I have not received the security deposit yet, excitel says they have sent the money to local partner and local partner just isn't willing to pay the money back as they say they will send the money everyday but they do not, I have already made a complaint in excitel for this but I am not getting any resolution there. Please help me with this problem.
                            Excitel customer support has been notified about the posted complaint.
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                              vermaankit
                              Aug 4, 2022
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                              Address: Plot No 48, Second Floor, Okhla Industrial Estates, Okhla Phase III, New Delhi, Delhi 110020

                              Dear Sir,

                              I am one of the users of excitel network, when i was installed (Installed number through-[protected] at location B-126, Lohia Nagar, Ghaziabad) that time i deposited security money with rs. 2000 to the Ansul Network (RDC Raj Nagar), when i was disconnected my network in the month of Oct-21, they didn't refund my security as per commitment by the excitel vendor. It is requested to you to please do the needfully to reverse my security money from the excited,

                              Name: Ankit Verma
                              User: ankitb126
                              Mob: [protected]
                              Excitel customer support has been notified about the posted complaint.
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                                pranshu shekhar
                                Aug 3, 2022
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                                I want to bring this to your notice that after daily disconnection issue i am complaining and getting temperary resolution of my issue and its very tough to continue my connection.
                                At the same building one connection is giving good performance while my connection issue is permanent.
                                Address is Shine Apartment Vishnu Garden Rahendra park Gurgaon
                                Excitel customer support has been notified about the posted complaint.
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                                  mukesh.bawa
                                  from Gurugram, Haryana
                                  Aug 2, 2022
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                                  I was using excitel broadband Internet. I paid 6000 rupees for 1 year Internet plan of 300 Mbps speed But they are not giving Internet speed of 300 Mbps. I am only getting Internet speed of 100 to 180 Mbps. have complained to excitel customer care 15 days back, but I am not getting any resolution. They are not solving my problem. They are misleading consumers. If they cannot provide promised Internet speed, then why taking payments from customer and Claiming high Internet speed.
                                  Excitel customer support has been notified about the posted complaint.
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                                    R-K-Sharma
                                    from Bengaluru, Karnataka
                                    Jul 31, 2022
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                                    I paid Rs 5999 on 12th July 2022 to Excitel for new broadband connection but after the payment, I was told that connection is not feasible in my area and my money would be refunded within 03 days. Till now, I have not got any refund despite making several calls to Excitel customer care executives.
                                    Excitel customer support has been notified about the posted complaint.
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                                      Pravin K Dubey
                                      from Varanasi, Uttar Pradesh
                                      Jul 29, 2022
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                                      Address: Plot no.48, Second Floor, Okhla Industrial estate, Phase-3 South Delhi-110020
                                      Website: www.excitel.com

                                      I am totally frustrated with Service provider as I have raised complaints multiple times and they took around 1 hour time each time to identify my query but not sending any technician to help me out.I have taken 1 year package but not able to use it properly due to slow internet connection.
                                      Excitel customer support has been notified about the posted complaint.
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                                        Sanjayssoodd
                                        Jul 26, 2022
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                                        I am not getting any internet connectivity for 4 days despite calling everyday and complaining online, no one is replying on my active tickets. They have told me they issued the problem to the ground team but no one has come. I am trying to terminate my connection but they are not doing that also, saying just wait for sometime someone will assist you which is not happening. Worst service I have ever experienced. Just because I have a recharge of 90 days, they are not listening to customers, don't even value their money. I have local operater of my area Poonam but she just hung up the call saying call customer care, she is not ready to send any ground team. Provide my refund for the 68days left of my billing cycle and my security money and terminate my connection. I don't need this pathetic service and customer care service.
                                        Excitel customer support has been notified about the posted complaint.
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