Excitel Complaints & Reviews

Hi Team,
I request for shifting the connect. But as per Excitel Broadband procedure . They first terminate the connection then shift to new Location.
For this I already submit Router to the Excitel centre on 28 Feb.
It’s been 80 days I’m waiting for the refund.
On 7 April I also Shared my bank details manually for refund procedure to their customer call center and they told me that they are escalating this...

I have raised a request to terminate my internet connection which is processed the same day however it's been more than 3 months I m still struggling for my security deposit . Though it was promised by customer care team that I will get my refund in 30 days. Called many times to them but nothing positive responsr I m getting from them....

I have terminated the connection a month ago and refund yet not received.
someone has closed the tickets as well without my consent. Still refund not received.

Tickets:#1320418...

We requested for the connection on 18th June and one guy came to our house named Yogesh ( his number [protected]) and took the money stating once the payment is done then only the connection will be done. We trusted the person and paid the full amount for one year service that too 6k.
Now we are continuously calling him and he is not receiving our calls and multiple times we have called customer care every time they say it will be done...

I've using Excitel for almost 2-3 years. When I applied for a new connection the payment was picked up from my doorstep and and connection device was installed in 1 day.
Now I moved to a new place so I had to terminate my connection. I raised a request for the same. First they asked me to submit the device by hand to their office. and after that they did not give me any receiving of the same. And I'm asked to wait for 30 days to get...

Hi,

I have taken a Excitel broadband. Before taking they promised after a payment it will be installed in 1 working days. It beens 15 days it's not installed and no response on refund. I don't want installation, i need refund. It's a fraud company with pathetic service. I don't want to suffer after getting it installed. I have paid 2, 000 refundable deposit for installation and 590 plan charges. I have tried reaching out to...

I am extremeley stressed with excitel broadband. I bought the connection in march 2022. Since then i have been facing problems. have registered numerous complaint within just 3 months of buying the plan. Do check the history which are still unresolved.

Frequent disconnection has always been a problem. To my surprise the problem is only in my connection but in my area another susbcriber is using the same plan with no issues.br...

I upgraded my plan few days ago to 100mbs to 300mbs., I have not once received the proper speed. Customer agent of this company are so rude and dumb. The only place your speed get is speedtest.com. everywhere else the speed is between 20-30mb. My download speed on 300mbs plan should be anywhere between 30-36mb per second. I have never even seen 3mb download speed even once. On top of that this company has taught its customer service to ghost...

पिछले 30 दिन से मेरे इंटरनेट की स्पीड 100 से 150 एमबीपीएस के बीच आ रही है जबकि मैंने 300mbps का प्लान ले रखा है कई बार कॉल और ईमेल करने के बावजूद मेरी समस्या का समाधान नहीं हो रहा है प्रतिदिन...

My internet is not working so I raised a ticket. Your service provider Mr. Saahil from Nirmal communication has closed the ticket raised by me without solving the issue as it has increased 24 hours. Your customer care is also not picking calls. I facing one of the worst service from excitel....

I bought Excitel, i get problems every single week and they don't believe that connection has any problem they won't change the router or check their connection. They only ask me to reboot my router everytime there is a problem. Most of those idiots aren't even knowledgeable. I'm only using it coz i bought 12 month plan. I will change it. Also those people have increased there prices by 1k on annual pack( and every other pack) they are making...

I have already advance payment for this company but not receivad my internet connection and router.
I have go to this company toll free
no.[protected]/[protected]
costumer supporter not answer my call
Registration date:29/05/2022
Registration id:[protected]
Ticket number:9004044...

I've talked to them multiple times regarding my refund and when will i get it.

But no response in these directions.

They beat around the bush. But no answer to when I'll be refunded.

I've all proofs, screenshots and call recordings....

Excitel Broadband removed internet connecton from my local area without intimation, for which i have opted for a 4 months plan of 3000 rupees. I raised complaint with them for refund of money, but there was no response from them. And I could see lot of other guys had same issue, where Excitel is not refunding money.

Tickets raised:
1273515 - refund of plan amount 3000
1232627 -. refund of device amount 2000br...

For the past 4 Days I am unable to use internet services from Excitel and whenever I call them i have to be on hold for almost 15-20mins and after that when someone connected they disconnect the phone call. and this thing is going on for past 4 days in a row now. when you cant provide services then why you promising, you should cancel your services when you cant even provide services....

No Internet...

I have taken Excitel broadband connection in March 2022.
From the date i have taken the connection am facing many Internet stability and internet Speed Issues.. Complaint to Customer care and raised many Issues in their APP.. But till now they didnot resolve the issue and not giving any solution to my issues..
Due to this improper unstable connection, I could not use it for my Work purpose and need to depend on other backup...

Sir, excitel is worst network provider company, they didn't provide good service or good network connection to their customers as they promise at the time of new connection installation, also after so much disturbed from their bad network connection I terminate my connection and told them to collect device from my place and refund my security deposit but it's been 2 days since I terminate my network and they didn't collect ONU Router Device...

As per their policy there is refund of RS 2000 after the device is returned to them. After requesting connection termination the device was collected by local vendor on 26th April 2022, the refund process is still not yet started by Excitel as today 18th may 2022.
The local vendor is bot picking up the phone....

I bought a new internet connection from SKYNET (a partner company works for Excitel on 8th March 2022. They charge as per their plans. No issue with that. I faced dis-connectivity in the very first month a number of times. They resolve that in 3-4 days.

The router's adapter stopped working in the second month. They took more than 7 days to resolve that. In that period, they ignored a lot of calls.

Third month,...