Excitel Complaints & Reviews

I am facing frequently disconnection problem with my wifi. I called so many times to customer care numbers but everyone is just passing my call to another person no-one is coming with some solution. Worst broadband service I have experienced from Excitel side....

I have been facing the same issue for past several months. I tried to solve the issue through all the means provided by the company for customer services but no revert from their end. AI reverts on email, no answer to chat messages. All customer executives repeat the same script but till date I haven't got resolution for my connection. Daily I face issue with my connection. I have tried all fixers all solutions as per the support. I want...

Dear support,
This is my humble reqeust you kindly reset my login id and password.

subscriber name- krishanansh shukla
address- wz 1391/26a, nangal raya delhi
contact no - [protected]...

Dear Excitel,

It is to inform you that your services are not satisfactory and not up to mark. your engineers are very bad in behavior, even in your company customers are not respected.
This is current situation just after buying a new connection your team clearly refused to tackle the customers problem.

Your one of the engineers named "Ajay" from excitel misbehaved with us and clearly ask for the amount...

Hi I got the new connection on 13th and still now it’s not been activated, the device was installed on 13th of may.. the executive called Mohan handled the full process and I paid 2825 and got installation, it’s almost 4days the device is not activated and the person called Mohan asked me to pay 2825 again for activation he said me pay 2825 I’ll activate it in 30min are you people trying to do scam customer are like god what you’re...

They promised to provide a 100mbps speed but it is only giving 112kbps which is unfair...

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swift...

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swiftly....

Excitel ID-[protected]
Register Mobile-[protected]
I have taken 100 mbps plan but only getting 30-40 mbps speed since day one, even after many complaints nothing has been done till date, now I want my money back for remaining period....

When Work from Home started, we reached out to Excitel for Broadband internet connection in Bangalore- Lingarajapuram (My User ID: Divya S - [protected]) and paid the refundable deposit of 750Rs and three months payment of 1999.19Rs on 17th March 2020.

Before they started their installation process we reached to Excitel office and asked to reimburse as we are moving to native due to pandemic for few months. The manager in Kammanahalli...

My excitel internet connection is not working from past 4day if I call customer care by end of the day it will be solved they say if I call again customer care number is disconnecting calls. Every the same story I have taken it for 1 year nobody is ready for service contact [protected]...

Sir .
my i.d is [protected] and i m a good pay master and running a hospital. i always paid subscription time to time but from last 10 days my internet is working. during this period i complained so many times.
your field staff some time says this is router problem some time says this is wire problem but they didn't solve this problem so far.
they always demand arrange router and wire by self how it is possible. in today...

Hi Team

In August 2020, I terminated the connection and handed over the device to the team. Then the team asked me to wait for 90 days so that they can refund the security deposit amount of 2000 Rs.

Now when I am chasing them for the security amount, they are not even replying nor refunding the amount.

I already shared the bank account details to refund the amount (As asked by the team).
br...

Hlo sir
My name is gourav babu. I have been contacting excitel customer service for 3 days. But I am not getting any good response from them. Everyone is telling me the same thing that turn off your router, turn on. Just do nothing else. He simply says that we also have to press the connection on our behalf. But not yet, I did not get any solution from anywhere. It's been 72 hours complete to going their connection, but whenever I...

Hi Team,

Please assist with raising a complaint against excitel broadband. My internet is not working from last so many days & no one is ready to fix it.

I have called the customer many times now & it's not getting resolved at all. I have paid for 9 months plan....

I recharged my excitel account on 09/04/2021. I wasn't given any info about services stopping if we didn't switch to fiber cables. Now, from 16/04/2021 my internet services has stopped and the service provider is asking me to switch to fiber cables by giving him 2000 rupees. When denied he says that services will no longer work. I did not expect such behaviour from a company like excitel. I also talked about refund from the service provider...

Excitel is worse network service provider, their customer are dumb, so when you opt for wifi, and then you use get speed issues, they say sit next to wifi or near it, if we have to keep the wifi router with us then can't we use the internet, they say i[censored] use vpn then that might happen, so if we are supposed to be working and use their net/wifi it meant they cant help, you need perosnal wifi and office wifi diff, 50 mbps speed they say, even...

, i have raised ticket in customer care 10 times and every time ticket closed without resolution and today i decided to terminate the connection because poor service, your services is very poor and there is no accountability.
Request no 5368977|5233519.
I have still not received 2000 security amount which I given as refundable amount at time of connection....

I need my refund my money...

A simple word, the worst & Rubbish internet service provider. Don’t waste your money. The local cable operator is far better than this unworthy excitel ISP. Worst service, worst network.
I just remember the MTNL broadband Connection I used long back (10 years back). I feel, the MTNL was far better than Excitel Broadband
The Unlimited Data upto 100Mbps with No Data Limits / No Installation Charges is just a Temptation for the...