Excitel Complaints & Reviews

Need ONU refund, been 2 years
Ticket opened again 6537307

Been 2 years not refunding my ONU security of rs. 2000. Local provider Galaxy solution patel nagar also not responding.

Excitel does not send people to collect device after multiple calls and does not return the refundable deposite of 2000 INR.
I also had a call with the local guy but he did not come to collect. They are interested in only settings up the device and not collecting it.

Using excitel broadband in NCR Region, where I am facing frequent disconnections across all connected devices several times in a day almost 5-9 times at random intervals. This affects my work as the connection goes off abruptly and takes several minutes to re-establish.

This issue has been going on for 2 months now, and everytime I am told that everything is fine from Excitel's side and the tickets are closed. Whereas I still face problems every day. There have been no technician visits despite requesting them several times.

I have escalated the matter to [protected]@excitel.com but I received the same response from the team there as well.
I have attached photos, videos and Logs depicting the problem I am facing, but I get the reply that everything is fine from Excitel.

In view of the above I asked for connection termination and refund, and Excitel has refused to give any refund either. I am stuck with a unstable connection and have experienced terrible service at the hands of Excitel.

Please avoid Excitel Broadband if you can, to save yourself headaches.

Writing to Consumer complaint to highlight this Business Malpractice at the hands of Excitel Broadband. Please request appropriate action.

I payed rs 2000 to excitel infront of their technician and when the payment is done their payment gateway showed error and the money is deducted from my account and then the technician making silly excuses that it's my fault that I pressed back, but the point is I never pressed back button. They are all cheaters.

I thought the online reviews of excitel being a bad isp is false and I ordered one and ended up losing 2830 rupees.

Please trust online reviews and don't be a fool like me of ignoring it.

( Additional 830 for 1 month play which I payed in cash to the technician a day before. )

Please don't fall for them all reviews are true.

I had lodged complaint for not getting proper internet services last month and Excitel is not fixing the issue and taking regular payments .

Local technician abuses and dont come to fix the issues neither customer care is able to handle the situation . I have been calling them almost a month now and they are still not fixing the issue and they continue to take the payment .

Complain number - 6187138
Registered Mob No - [protected]
Name - Anupam Singh

I had issues with no internet connectivity, i had raised a ticket throuhh app 896259, which got closed withouy any confirmation neither call. Again i opened onr more ticket 896350 which was again closed.

Now i have opened the 3rd ticket 896428 for the same reason and its still not resolved.

No stable internet connectivity from last month. Raised 6 tickets in that time no service personnel came to visit. Company closes tickets and updates status as 'issue resolved' without doing anything.
Please refund me 4 months advance and disconnect my services, I do not have time to stop my work every day and make complaints, which no acts on.

Excitel sales engineer Mr. Akash confirm that 4 antenna router will be supplied and installed at my home during booking of connection but they delivered 2 antenna router having range is not good. I am sending emails and reminder to Excitel sales engineer for 4 anteena router but he is not responding now. Very poor services and response from excitel sales engineer.

I booked excitel fibre connection but they forwarded to wrong parter and then cancelled. I have been requesting for refund of security deposit, sent several reminders but they are not replying. I have not received the refund for my payment which I made on 6th July 2021 against router security deposit.
Please confirm the refund status immediately because you promised to return within one week.

It has been more than 10 days and I have not received the refund.

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But no resolution till time .
I have call senior staff but not good response only giving time . customer care promise me Ur service start in 20 min, 1hr, 30 min, 4 HR same thing repeat again and again plz wait some time.
If is it Ur service u can't stand in market for long time.
I facing issue from installation to till time.
Compliant no 6250251

Very poor service from initial connection, not connectivity for last five days. Every time call centre employee will advise wait for 24 hrs. This is a trap to loot consumers. Pl don’t go for Excitel if they offer free connection.

My internet connection's single is coming very less, due to which the four antenna router was installed, then the signal used to come full but not now please change I have asked my operator many times to change the router but he does not the change

ID : Details.2505
Name : Farman Saeed

I hav booked new connection with ur staff Mr imran. At the time of booking he give me some commitments but at the time of activation in didn't field and behaving very rude and told me jo sakta hai kar le jakar this type of staff you are having at ground level as a new customer I am complaining with Mr imran I request you you not to recruit such type of employees in your organisation they spoil your image he told me karle jo karna hai like this I am a regional manager at Mahindra and Mahindra limited

I am facing internet issue problem from past 2 months, raised complaint also but no logical solution given by them. In this pandemic time, when we are working from home, internet speed is utmost important . I am taking plan of 300mbps but getting only 60-70 mbps of speed . They just said we have raised local ticket / ground ticket but no solution provided . I am totally frustrated from their services and hence decided to remove this connection forever and I will never suggest anyone to go for excitel because of their unprofessional towards their services. They claim they will resolve your issue within 48 hours and its been days have been passed they dont even bother about issue and whenever call they will say sir we have generated local ticket/ground ticket but no solution from any single person from excitel. I am removing this connection

This company will not stand for much longer. They try to suck out money from you when you are the most vulnerable even after you have their most expensive annual plans.

They have a tendency to change their words at any point of time.

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But the service is delayed and still, there are no updates from Excitel about the issue.
Ticket Number: 6143597

Excitel home Broadband internet connection along with security deposit for device 750/- rupees refundable to be collect back against the same device return since the termination connection, due to their networking speed issue.

but nobody collecting or refunding amount and just put pending ticket for nothing just delaying

kindly take action and refund the amount immediately against acc no. [protected]

Guys, don't use #Excitel broadband since they won't return your security deposit "Rs. 2000"; mine was stuck for over 9 months.
I also filed a complaint with the Consumer Government Helpline, but still didn't received my money back.

No internet connectivity at all, facing a lot of issues with excitel, have paid for 6 months and its not at all working from the last 2 days, whenever I need help the customer care team never helped me and was unable to resolve my query

Worst service ever, I need to take offs from my office due to this pathetic service.