Excitel Complaints & Reviews

I had lodged complaint for not getting proper internet services last month and Excitel is not fixing the issue and taking regular payments .

Local technician abuses and dont come to fix the issues neither customer care is able to handle the situation . I have been calling them almost a month now and they are still not fixing the issue and they continue to take the payment .

Complain number - 6187138
Registered Mob No - [protected]
Name - Anupam Singh

I had issues with no internet connectivity, i had raised a ticket throuhh app 896259, which got closed withouy any confirmation neither call. Again i opened onr more ticket 896350 which was again closed.

Now i have opened the 3rd ticket 896428 for the same reason and its still not resolved.

No stable internet connectivity from last month. Raised 6 tickets in that time no service personnel came to visit. Company closes tickets and updates status as 'issue resolved' without doing anything.
Please refund me 4 months advance and disconnect my services, I do not have time to stop my work every day and make complaints, which no acts on.

Excitel sales engineer Mr. Akash confirm that 4 antenna router will be supplied and installed at my home during booking of connection but they delivered 2 antenna router having range is not good. I am sending emails and reminder to Excitel sales engineer for 4 anteena router but he is not responding now. Very poor services and response from excitel sales engineer.

I booked excitel fibre connection but they forwarded to wrong parter and then cancelled. I have been requesting for refund of security deposit, sent several reminders but they are not replying. I have not received the refund for my payment which I made on 6th July 2021 against router security deposit.
Please confirm the refund status immediately because you promised to return within one week.

It has been more than 10 days and I have not received the refund.

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But no resolution till time .
I have call senior staff but not good response only giving time . customer care promise me Ur service start in 20 min, 1hr, 30 min, 4 HR same thing repeat again and again plz wait some time.
If is it Ur service u can't stand in market for long time.
I facing issue from installation to till time.
Compliant no 6250251

Very poor service from initial connection, not connectivity for last five days. Every time call centre employee will advise wait for 24 hrs. This is a trap to loot consumers. Pl don’t go for Excitel if they offer free connection.

My internet connection's single is coming very less, due to which the four antenna router was installed, then the signal used to come full but not now please change I have asked my operator many times to change the router but he does not the change

ID : Details.2505
Name : Farman Saeed

I hav booked new connection with ur staff Mr imran. At the time of booking he give me some commitments but at the time of activation in didn't field and behaving very rude and told me jo sakta hai kar le jakar this type of staff you are having at ground level as a new customer I am complaining with Mr imran I request you you not to recruit such type of employees in your organisation they spoil your image he told me karle jo karna hai like this I am a regional manager at Mahindra and Mahindra limited

I am facing internet issue problem from past 2 months, raised complaint also but no logical solution given by them. In this pandemic time, when we are working from home, internet speed is utmost important . I am taking plan of 300mbps but getting only 60-70 mbps of speed . They just said we have raised local ticket / ground ticket but no solution provided . I am totally frustrated from their services and hence decided to remove this connection forever and I will never suggest anyone to go for excitel because of their unprofessional towards their services. They claim they will resolve your issue within 48 hours and its been days have been passed they dont even bother about issue and whenever call they will say sir we have generated local ticket/ground ticket but no solution from any single person from excitel. I am removing this connection

This company will not stand for much longer. They try to suck out money from you when you are the most vulnerable even after you have their most expensive annual plans.

They have a tendency to change their words at any point of time.

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But the service is delayed and still, there are no updates from Excitel about the issue.
Ticket Number: 6143597

Excitel home Broadband internet connection along with security deposit for device 750/- rupees refundable to be collect back against the same device return since the termination connection, due to their networking speed issue.

but nobody collecting or refunding amount and just put pending ticket for nothing just delaying

kindly take action and refund the amount immediately against acc no. [protected]

Guys, don't use #Excitel broadband since they won't return your security deposit "Rs. 2000"; mine was stuck for over 9 months.
I also filed a complaint with the Consumer Government Helpline, but still didn't received my money back.

No internet connectivity at all, facing a lot of issues with excitel, have paid for 6 months and its not at all working from the last 2 days, whenever I need help the customer care team never helped me and was unable to resolve my query

Worst service ever, I need to take offs from my office due to this pathetic service.

More than 30 days paid for a new connection, 2894/ I only get messages on the chat with the customer care " How can we make you smile today""
You have to contact tecnical team, contact this number, we sre from sales team. There are many affected...

I have terminated my Exitel connection since April month and intimated the company about the same amd my router was also picked up amd agent informed amount will be credited in 3 business days. however, in spite of my several requests and calls they have not processed my refund and it's been more than a month now.
Username : 2i.shailesh

It's been 1 month I'm using excitel broadband and from the day first I'm facing speed and connectivity issue, called customer support several times but no resolution yet. And the vendor near me is not a good person I called him after raising complaint to customer support but work not done on time. I'm working from home and due to this issue my salary deduct for every week. Please do something.
Mob:[protected]
Excitel Id# [protected]@11

*I had raised a ticket on 21st april(#5573644) after 1-2 weeks of facing frequent disconnection since then the issue is not resolved. Since two months I am suffering due to the frequent disconnection of internet which impacted the work of all family members.

*For weeks they closed the ticket without even resolving the issue.

* On September starting I did not renew the service and escalated the issue after which I got a call from the team and the person made excuses for the same and assured me that the issue is resolved from backend and I wont face this problem again. So I renewed the service for 4 months but nothing was resolved ...I faced the same issue...

*I again raised the complaint on which on ground team person came to see the issue and he too was not able to resolve the issue . I got a call from ground team person that the ONU device needs to be changed and he asked me to raise a change of device request. I told the same on chat to the customer support member she told me that they will contact the ground team person for the device change...but for 2 weeks they did n't call him or did anything...once again they closed the ticket and I reopened it and they assigned the ticket to ground team ...I got a call from the person and he told me that change of device ticket is not still raised...Again I called the support team and asked to raise the ticket on call itself...this time they raised the ticket.

*And its been more than 1 week since no change of device or nothing has been done.

* I tried calling on the grievance officers numbers which was on their portal but it was always busy and I am sure its not working .This is much is their concern to the customers.After this I email all the issue but they are not all serious...they told me they are working on it...I dont know what the hell are they working upon ...importing device or are they going to implement any new technology to resolve my issue...apart from taking money they did nothing .I gave them last warning saying either resolve the issue or compensate for time and energy and all the suffering that I have faced all these months and refund all the money that I have paid for the plan.

*Considering the covid situation and all I had maintained patience all this while but there is a limit to everything...Please look into this matter very seriously and take necessary actions.Please let me know if you need any further details .

Team,

This is in regards to service being provided by you guys on registered no. [protected]
I am facing this issue from long and agents do not transfer the call to supervisor
Right now I am not getting service from last 15 hours and there is no resolution for this

Local technician says we do not have electricity and that's the reason your service is hampered

The last call, lady stated 15 min and Ther service is still interuppted

Now Karan, please hear the call and give him feedback
He was frustrated and not helping at all
Everyone is saying 15 mins and due to technical issue we cannot transfer the call

Please take action against agents and local technician as I am doing night shift

I have had losses because of that

Thank You
Fadhusha Shamsuddin