Excitel Complaints & Reviews

They are not refunding my deposit money. They are kept me waiting and every time they say we are sorry we are working on it. 2 months has been passed and they are not willing to refund my money...

I want to file a complaint agains EXCITEL internet.from past more then 20 days i am not able to use internet because of signal loss. everyday i am calling customer care twice and thrice to inform but everytime they assure me to resolve it within 24 hours but still my problem has not been resolved yet. in this pandemic situation everyone is doing work from home and all they need is internet but from past few days i am not able to do my work...

I have been using Excitel Wifi for the past 4-5 years and I currently have a plan of 9 months, I started receiving net issues around 4 months back as soon as I recharged. I am receiving 20 Mbps download speed, 0.67 Mbps o[censored]pload speed, and 250 jitters along with 20 pings in a plan of 200 Mbps. Even a 2G network 5 years back was better than this speed. Since then I have been constantly trying to get the issue resolved but sadly none of your...

I have been trying to reach the customer service for the past three days regarding broadband service not working. I was told yesterday by a local partner that my connection has been discontinued. I have never defaulted in bills and was never given notification from the provider. I have been trying to reach the company but both the numbers on the website (https://www.excitel.com/contact-us/) are wrong - one is not in service and the other...

I am using excitel internet connection from past 1 year with the registered number [protected] and i am not happy with the services. i am frequently facing the LOS issue. i used to complaint for this and your team promised everytime to get it resolved in 24 hours which never happened. Technician never visits or he visits after two/three of my complaint.

I am doing work from home and due to this issue i have to visit to my friends...

Hi,
I have taken a WIFI connection for Excitel and used it for some time. Because of the service issue by the local provider I have canceled my connection & returned the modem in Feb 2021 to the provider when I have asked him to refund the security, he told me to wait for another 2 months as security will be returned by the company. After 2-3 months when I have chased them for the refund they continously denied for the refund. Now...

I have very bad experience with the Excitel Fiber Net in Hydeabad.

After my inquiry they called continuously for payment. I have paid 6, 500 for paid connection 6+3 months, 100 MBPS connection. In that 2, 000 for device deposit. After being paid they took 3 days to make the installation. That too they fixed second-hand router that is getting overheated under the device.
And the Internet is dammed slow.. even not loading...

After connection termination and returning back the device, deposit amount is not refunded. Even after following up multiple time with customer care, they were just gave assurance to return but it's being 3 months. They did not refund....

Excitel Broadband Fraud company be *ALERT* ⚠️⚠️
Pandemic time for everyone in the past year. At the time when people are facing the most trouble but this time
Excitel Broadband
Broadband Company - is cheating people up to 10000/- in the name of the connection, please pay attention and be alert.

https://lnkd.in/dx2jPvjc
Excitel Escalation team Not responding.. 🤬🤬
Team : Using...

Hello Sir/Madam

I have requested to terminate my connection and give back refund amount of security deposit.
I have raised sevaral tickets about security amount refund, excitel employees has collected the router on 21st Oct'21 after one month I have raised the issue for non received the security amount. Excitel team has reverted that the security amount has refunded on 21st Nov'21 but I've not received the amount in...

Hello Sir/Madam

I have requested to terminate my connection and give back refund amount of security deposit.
I have raised sevaral tickets since July 2021, then they have terminated my connection and sent a courier person (From Delhivery) to collect the device.

I have handed over the device and they have updated the same on courier agency (delhivery) website (AWB No. is [protected])
later on...

Hi, this complaint is against Excitel Broadband Service Pvt LTD. I requested for a Broadband connection from Excitel on 9th November 2021 and also made full payment for the device and plan(200gbps). Then they didn't complete the installation for an week so I requested them to terminate the connection and refund my money. After that they took around 15 days to process and finally on 25th November 2021 they raised the ticket for refund and...

It's been more than 9months now. I have submitted my device to them and not received any information regarding the refund. I am calling them since then. In the month of November they said they will give me the refund in a week but again when I called them they are telling me the case is not closed for device collection. Again they are escalating my refund case. I do have the recordings of the customer care who told me that I will receive...

Hi, my name is ratan with excited I'd ratan_v91bv my internet is not coming from past 2days...i have send them multiple complaints via their app, their email helpdesk...every possible thing. They just have only one response it will be solved within 4 hours and then nothing happens...you complain again and then same response. I am working from home and suffering extremely. I have spend nearly 300 rs extra over mobile data to manage work from...

I recharged my Excitel broadband on 22nd Nov 2021 and my service has not been resumed yet.
Nor anyone from Excitel has contacted me regarding this issue despite several calls and email complaint.
I asked for refund today and this has been denied by Excitel.
I work in a private company (work from home) and missing on my deliverables which is causing a job risk for me.

Please help....

I had registered for a broadband connection on November 14. Till date installation has not been done. The ASP says the local wiring has been damaged due to diwali firecrackers. This guy was begging me to buy a connection but when it came to installation, this guy has been ignorant. My username is [protected]. Third class service. The customer care support does not know anything and only give false promises. I want a full refund of the entire...

I am regular customer of excitel but from last week i dont get internet service. I made complaint not responding. because of this my kids can not do online classes & my office work disturbed. I am paid user. i made complaint but resolved. Pl lodge a complaint against excitel. I need internet service. & extension also. of my loss.
user Abhay Shanware...

I have been taken a new connection from Excitel in Aug'21 for next six months, due to some reason I have to shift from current location to near by location within 700 meter. Since 20 days I have been struggling for my connection for trasnfer but Excitel is not bothering also. I have highlighted my request to Mr. Vivek Raina CEO of the Excitel on LinkedIn but he also seems unprofessional in current world. I have seen my experience that if...

I want my refund as soon possible there was new connection taken by me but it was not installed and after that company gived me another connection and the paymnt i done for that connection was not refunded by them and from last month they are making fool the executives are making fool to the people that you have to use that network also which was not installed is this the thing these companies are doing...

@excitel_rocks
#7278807 and #7252469 is not been worked upon. I have connection termination request from 30th October and Excitel is not at all working on it. They have not refunded my money yet. CUstomer service team do not give any update. I want to complain about RAVI TOKAS IN EXCITEL.
@jagograhakjago

@TRAI...