Excitel Complaints & Reviews

My internet is not working so I raised a ticket. Your service provider Mr. Saahil from Nirmal communication has closed the ticket raised by me without solving the issue as it has increased 24 hours. Your customer care is also not picking calls. I facing one of the worst service from excitel.

I bought Excitel, i get problems every single week and they don't believe that connection has any problem they won't change the router or check their connection. They only ask me to reboot my router everytime there is a problem. Most of those idiots aren't even knowledgeable. I'm only using it coz i bought 12 month plan. I will change it. Also those people have increased there prices by 1k on annual pack( and every other pack) they are making fool of every user. There connection is unstable, you can't open any government website using their fiber connection and can't use wifi calling too not gaming ping is always higher than 150 ms. I even submitted screen recording of the loading and everything but they were fixated on "open and search that icon pack u were opening in that video in Google Play" & not seeing the problem I'm facing!! They said they can't do anything coz at the time they called and screen shared connection wasn't buffering.

I have already advance payment for this company but not receivad my internet connection and router.
I have go to this company toll free
no.[protected]/[protected]
costumer supporter not answer my call
Registration date:29/05/2022
Registration id:[protected]
Ticket number:9004044

I've talked to them multiple times regarding my refund and when will i get it.

But no response in these directions.

They beat around the bush. But no answer to when I'll be refunded.

I've all proofs, screenshots and call recordings.

Excitel Broadband removed internet connecton from my local area without intimation, for which i have opted for a 4 months plan of 3000 rupees. I raised complaint with them for refund of money, but there was no response from them. And I could see lot of other guys had same issue, where Excitel is not refunding money.

Tickets raised:
1273515 - refund of plan amount 3000
1232627 -. refund of device amount 2000

They are least interested in resolving refund issues.

For the past 4 Days I am unable to use internet services from Excitel and whenever I call them i have to be on hold for almost 15-20mins and after that when someone connected they disconnect the phone call. and this thing is going on for past 4 days in a row now. when you cant provide services then why you promising, you should cancel your services when you cant even provide services.

No Internet

I have taken Excitel broadband connection in March 2022.
From the date i have taken the connection am facing many Internet stability and internet Speed Issues.. Complaint to Customer care and raised many Issues in their APP.. But till now they didnot resolve the issue and not giving any solution to my issues..
Due to this improper unstable connection, I could not use it for my Work purpose and need to depend on other backup connection every day..

I request to take a action on these guys so that they should not do this to any one...

Sir, excitel is worst network provider company, they didn't provide good service or good network connection to their customers as they promise at the time of new connection installation, also after so much disturbed from their bad network connection I terminate my connection and told them to collect device from my place and refund my security deposit but it's been 2 days since I terminate my network and they didn't collect ONU Router Device from my place, and also they didn't ready to refund my security deposit which is 1000 rs., I request you to please solve my problem as soon as possible because 1000 rs. is huge amount for any middle class family.
Thanks and Regards
Hitesh Garg

As per their policy there is refund of RS 2000 after the device is returned to them. After requesting connection termination the device was collected by local vendor on 26th April 2022, the refund process is still not yet started by Excitel as today 18th may 2022.
The local vendor is bot picking up the phone.

I applied for internet connection service from you and And I had paid 2000 rupees new connection charge
But your area manager wasted my 1 month that the connection will be made today or tomorrow.
At last, I had to get another company connection.
When it comes to a refund, they told me to call customer care, and on calling customer care, the customer care person says that someone or the other will contact me and there was no callback.
Till now it has been a month since all this is happening.
The customer executive is saying that the refund issue is done, talk to the bank and the bank is saying that there is no transaction or provide transaction ID and no one is providing any transaction detail to me.

Customer ID: [protected]
Registered Phone: [protected]

Internet speed drops all of a sudden or disconnects, CUSTOMER care is too stubborn, when asked several times they said when problem persist call immediately otherwise they wont help, i mean seriously it drops all of a sudden and everyone has same issue since days now, complete ###.

I canceled my excitel subscription in November 2021. My model was picked up in November and I have still not received my security deposit. I have followed up at least 15-20 times and they keep saying that they haven’t received the device from the regional office. Not sure how that is my problem, but still, I have to struggle by calling/messaging/emailing to get my deposit back.

Im pretty confident I won’t get it back, but just want to lodge a complaint so others are warned

Hi Team,

I have raised multiple complaints with Excitel and still they have not refunded security money/plan amount neither collected there ONU router.

There team is not providing any SLA of device collection or refund of money just saying the partner is no more with Excitel and we are working on it in priority.

I have raised multiple network issue and they close it without providing internet connection.

Thanks!
Ritesh Dhanuka
[protected]
Excitel User Id - [protected]

My excitel app is not opening in my mobile. So i am registering complaint here. For past 2 weeks there is network problem. Very slow accessing. Please resolve soon

I registered complaint as my internet stopped working after storm. I had to wait for 2 days when engineer was supposed to visit. He did not visit nor he called me. I had to call customer care 4 times then only engineer visited. To my surprised he asked me to pay extra charges for the wire as he needs to add more. First of all if wire is faulty from the ground, why should the cx pay. I called support team but they are extremely rude.
Somehow a senior member spoke to me said there are no charhes and engineer fixed the connection. 2 days after i saw he did not adjust the wire . I cannot open my balcony door because of the wire. Disgusting and pathetic

Hi Team,
I request for shifting the connect. But as per Excitel Broadband procedure . They first terminate the connection then shift to new Location.
For this I already submit Router to the Excitel centre on 3rd March.
It’s been 45 days I’m waiting for the refund.
I also Shared my bank details manually for refund procedure.
Still I’m not getting any update or refund.
Kindly refund my Deposit money as soon as possible. So, I can continue this in my new location.
Everyday i need to call them they are saying they working on urgent basis but nothing done from their side.
I raised ticket multiple times nothing happened.
Still I raised 3 tickets.
Ticket number- 8471129, 8471118, 8533019.
I already paid for entire year that’s why I’m trying to shift in new location but their useless policy that first they will terminate in current location then you get the refund after that again pay 2000 OnU refundable amount then they will shift the connection.
It’s already 45 days long everyday i need to call and trying to mail them but nothing happening.
I wanna my refund please.

Now they are not replacing aur ONU device they are refusing us and when i talk them about plan refund they say no to me when

Please help me 🙏🙏

I have been complaining for 10 days and still they are failing to provide consistent speed of internet. I am not even able to load videos at 480p without buffering

Due to no proper Response and delay in Installation I have cancelled the Excitel Connection by calling their Customer care Number[protected]
And they told They will Refund the Security deposit( INR 2000) and Excitel Plan( INR 590 ) but I got only INR 2000 only and INR 590 is been pending for last 15 days..
Am keep on calling to their Customer care people. But not Resolving the issue and prolonging by telling that Payment team will contact me.. But till now no one is calling and resolving the issue

User Name: [protected]
Ticket Number: 1159131