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Excitel Complaints & Reviews

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Updated: Oct 28, 2025
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Excitel reviews & complaints page 5

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K
Kalp Shri
Apr 28, 2023
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Address: 3820, vishnumarg , jaipur

We had connection ([protected]), We had discontinue the connect due to pathatic service in our area, We disconnect the connection in oct-22, it was about 7 month but we still not get out refund of deposit amount, we had called 100 time in customer care, they always give us time 24 hour to wait .
We are waiting for last 7 month, we loose the hope of our amount refund.
please help in this case .
Regards
Rajeev kumar
Excitel customer support has been notified about the posted complaint.
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    R
    Ritim
    from Noida, Uttar Pradesh
    Apr 28, 2023
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    Address: B 303 amarpali Princly estate noida sec76

    I took 6 month plan 20 days ago
    And my connection not working from last 14 days

    They denied to refund
    I have work from home and they are not resolving issue
    Excitel customer support has been notified about the posted complaint.
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      V
      Vinay Nimbekar
      from Delhi, Delhi
      Apr 27, 2023
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      Address: Excitel Broadband Pvt Ltd Second & Third Floor, Plot No. 48, Okhla Industrial Estates, Phase-III New Delhi, 110020

      I have submitted ONU Device on 8.2.2023 after experiencing frequent disconnection issues in last 15 momths. From 10.2.2023 (acknowledgment date) of receiving onu device by excitel to till date 27/4/2023, I haven't received my ₹1000 onu device refund nor any call from excitel customer care regarding. They always give false assurance everytime I talk to their customer care executives that refund will be issued withing 60 days waiting time. But as on today more than 76 days are gone. On their app, I have commented many times on my complaint ticket no 11422748, but none of their employees bothered about my complaint even after warning them on the app portal that i will register complaint against them.
      Kindly help me in this matter to get my onu device refund of ₹1000 in my bank account.
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        Y
        yogesh chawla
        from Gurgaon, Haryana
        Apr 24, 2023
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        Address: Gurgaon

        I had submitted my router for which I deposited 2000 rupees which they said will be returned in three months after returning the router but I have not received my money. The router was submitted in December but they always said that their team is working on the matter.

        Please look into this.
        Excitel customer support has been notified about the posted complaint.
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          A
          Arunks85
          from Ghaziabad, Uttar Pradesh
          Apr 20, 2023
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          Address: Excitel

          I had submitted my router for which I deposited 2000 rupees which they said will be returned in three months after returning the router but I have not received my money. The router was submitted in December but they always said that their team is working on the matter.

          Ticket no[protected]
          Connection termination date-5-Dec-22

          I tried multiple times but still I am not getting refunds. Please do the needful.
          Excitel customer support has been notified about the posted complaint.
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            P
            psriram63
            Apr 18, 2023
            Apr 20, 2023
            This thread was updated on Apr 20, 2023
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            My broadband account No. [protected] had closed and ONU device serial number ONPL002B50C9 was deposited vide confirmation message dated 02/09/2022 (copy enclosed) and company assured for refund within three months. But after eight months No Refund made till date.
            +1 photos
            Excitel customer support has been notified about the posted complaint.
            Dear Sir/Mam please complaint here against any internet service provider
            Government website link => pgportal.gov.in

            => Click here to sign up => pgportal.gov.in

            => After Register Your Account and Login your Account

            => Lodge Public Grievance

            => click on I agree that my grievance does not fall in any of the above listed categories

            => Please select a Ministry/Department/State Government => Telecommunication

            => select main category broadband related

            => if no isp found in service provider list. change main category to others

            => Description

            => security code
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              P
              psriram63
              Apr 17, 2023
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              Resolved

              Security Refund Related Issue

              Website: www.excitel.com

              My broadband account No. [protected] was disconnected and device number ONPL002B50C9 was deposited and confirmed by company vide message dated 02/09/2022. Company assured for refund within three months. But after eight months neither they denied nor refunded....
              +1 photos
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              S
              Shaik AKHIL 9515
              from Mumbai, Maharashtra
              Apr 17, 2023
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              Address: Vijayawada

              I have opted for 100mbps connection for which I have paid 3600 and the installation team is not even responding I have customer care and local office but no use they are not taking seriously such an pathetic service not processing refund they just looted me they are scamming people
              Excitel customer support has been notified about the posted complaint.
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                S
                saura971
                from New Delhi, Delhi
                Apr 12, 2023
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                Fiber Router Refund not received

                I had submitted my router for which i deposited 1500 rupees which they said will be returned in three months after returning of router but I have not received my money. The router is submitted in December but they always said that their team is working on the matter....
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                S
                shobhitkjain
                Apr 12, 2023
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                Hi Team,

                I was having excitel connection which we disconnected at 04 Oct 2022 & Devices also summit 16 Oct 2022.
                My deposit amount of 2000 Rs not refunded yet. for same i have raise concern on 9th Feb under Ticket Number[protected] & call them multiple times.

                yet not received any amount.
                Excitel customer support has been notified about the posted complaint.
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                  T
                  TripathiAnjali11
                  from Jaipur, Rajasthan
                  Apr 7, 2023
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                  Excitel has not deposited my deposit yet and its been 5 months, I terminated the connection in October and the refund should have been issued by 27th January but they haven't issued any refund. I have called them many times from last 2 months and they aren't issuing any refund and giving me time again and again and asking me to wait every time i call them.
                  Please contact them and ask them to issue refund. It will really helpful for me as its been so late as I haven't received any refund.
                  Excitel customer support has been notified about the posted complaint.
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                    S
                    shashidhar gupta
                    from Jaipur, Rajasthan
                    Apr 5, 2023
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                    Connection no ([protected])
                    My security deposit money not refunded from excitel till now how ever 5 months about to complete. I have terminated my connection in November first week but my security deposit money still not refunded, i have many times talk in customer care but they give only time. So please take action and provide my security deposit money immediately.
                    Shashidhar Gupta
                    [protected]
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                      H
                      happyrocks
                      from DELHI, Delhi
                      Apr 4, 2023
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                      Address: 48, Okhla Industrial Estate Phase III Delhi New Delhi District Delhi India 110020

                      Dear Team,

                      I am highly disappointed by you as i have purchased your product almost a year ago later i had this device disconnected last year in november 2022. i have been told that i will get my refund of rs 2000 within 90 days. Since then it has been many days almost more than 90 days still i have not received my refund. i have called excitel customer service multiple times but no one has responded i also had submitted my bank details as requested by them. please look into this otherwise i will file a police complaint against you.

                      Regards
                      Justin Felix
                      +3 photos
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                        A
                        Atul08
                        Mar 18, 2023
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                        I am chasing Excitel since last 1 month for the ONU device deposited to them 4 month ago. Calling them daily with general waiting time 40 minutes. They are not sending refund. They are fraud.
                        Excitel customer support has been notified about the posted complaint.
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                          K
                          ktyagi97543
                          from Delhi, Delhi
                          Mar 15, 2023
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                          My internet connection was suspended without any prior notice or valid reason. The reason stated by the company is the high consumption of data in 4 days i.e. from 7 -11 March 2023 of 410 gb. No data limit was stated by the company in terms and condition of the plan. Comapny is not responding to any email. Customer service is also not helpful.
                          Excitel customer support has been notified about the posted complaint.
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                            H
                            H.N. Geetha Bai
                            Mar 13, 2023
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                            Address: #140/2 4th Main, 3rd Block, Thyagarajanagar, Bangalore-560070

                            Excite broad band Use rid: [protected] LAKSHMINARAYANA Hear by request your good #Office to terminate the Broad band service with immediate effect i.e., 13March 2023, and collect the modem and power adopter
                            Thanking you

                            With kind regard
                            LAKSHMINARAYANA
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                              B
                              Beeu 13
                              Mar 12, 2023
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                              It’s been 5 months I have disconnected their service and returned their router but I’m not getting my refund
                              Excitel customer support has been notified about the posted complaint.
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                                Parihar साब
                                from Jodhpur, Rajasthan
                                Mar 9, 2023
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                                Security deposit not return

                                Address: Neq delhi

                                I got my device terminated on 4th December, but it has been more than 90 days, yet the company has not returned my security deposit, after calling the costumer supporter, they say that your security deposit will be returned to you within 68 days. will be done according to the company the deposit is returned within 90 days take strict action against the company and return my secorty deposit...
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                                Vickky56
                                from Ghaziabad, Uttar Pradesh
                                Mar 5, 2023
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                                Website: Excitel.com

                                I have submitted the ONU device on 18 Nov 22 and was told that the refund will be given in 90 days.
                                Now, 105 days are over and I haven't received the refund and chasing the customer care daily just for listening this - we have noted your complaint our team is working on it. They are lying and making false promises to their customers.
                                Complaint id[protected]
                                +3 photos
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                                  P
                                  Paramjit Joneja
                                  Feb 21, 2023
                                  Feb 25, 2023
                                  This thread was updated on Feb 25, 2023
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                                  Non Refund of Security Deposit

                                  Address: EA-1/37 (GF), Inderpuri, New Delhi - 110012
                                  Website: excitel.com

                                  I had taken a WiFi Fiber connection from EXCITEL Broadband Private Limited New Delhi in Oct 2021 for three months and then renewed it for a period of one year from 26 Jan 2022 in my residence at EA-1/37 (GF), Inderpuri, New Delhi - 110012. I was asked to pay a refundable security deposit amount of Rs 2000.00 to be refunded on termination of the connection. Amount of Rs 2000.00 was duly paid online through the credit card on 21 Oct 2021. The...
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