Excitel Complaints & Reviews

I used 6-month Excitel and purchased ONU device @1000/-Â Â and they said it is refundable. They don't even follow any systematic process like collecting device, issue handling, Checking device and device collecting reports etc.. I received a call from customer care and they provided the address to submit the ONU device and it was in very good condition. Immediately I went to dealer address and submitted the device and they verified the device and said it is in good condition with in 30days you will get the amount back to your account. 2 months I waited and contacted customer care and they said sir provide your bank account details so that we will transfer within 10 days. I provided bank details and waited one month not response from them, again I contacted customer care that time they are saying device was damaged and we are not refund the money. see how ethically, morally these cheaters are cheating the customers? I enquired with Excitel employee and he said many of the customers are facing same issue they are taking money but not returning. I paid 1000 rupees for ONU device and returned my ONU device and return device they are giving some other customer and getting 1000 rupees like that they are cheating. I contacted to return my device still they are not responding.

Excitel CEO/Chairman/Owner family eating with this amount and how many days they will survive? They are eating customer sweat and blood

Hello Team,

Since from 3 days i have been calling the Excitel customer care regarding the no internet connection issue but they are not reachable or unresponsive. I have also contacted the local excitel person who are dealing their services but they are also answering properly.

Can anyone please address this issue.

Excitel is neither cancelling nor providing refund for the money they took for new connection. I got fedup with their excuses about installation so told them to cancel my connection aand refund back my money but they keep ignoring and nobody picks my call.

my installation Ticket no is 35270

i was told it will happen on same day but today is 3rd day and still cant confirm my connection

I've given termination request on 1 sept 2022 and submitted the router properly. Account Name- Vipul449
During installation of ONU Device, It was promised with me that if I terminate the connection, refund amount will be transferred within 7 - 30 days.

Now after 22 months, I'm terminating my connection as their service is not available in my relocated area.
After giving termination request, I received...

It's been more than 3 months gone, i am frustrated with the customer service and local team support. They are not able to resolve the concern now . Team excitel If anyone is paying u up then this is your priority that the service should be smooth for the customer, I have made the worst mistake ever to take your connection . To think that might be you will take good care of the service But this is the worst ever decision I made . The local team is totally poor and worst . there is no support concern taken on priority from them even what ever will take on there is no resolution provided on time . every money matters for the customer if you are not able to provide the service, Kindly denied for the same . And make the refund. this time will take some legal action on the issue, also fine fraud and legal case against the company and the local team how they cheated with the customers.

Hi
Due to not installed on time I have cancelled the connection and requested for Refund the money.. But its been more than One month Still they are not refunding the money
And Customer care people are not answering for the delay.. they keep on asking me to wait for 1 day, wait for 1 day

Here is the Ticket / Request details
user:[protected]
Ticket / Request : #1425642

Excitel is giving only excuses that we are initiating your security refund only they are postponing a date 60days has been already over.executive is giving issues that payment gatway is updated that why we have a delay but at the time of purchasing they committed to refund next days of submitting the router totally fraud after follow instructions given by the company never purchase excitel connection only they are good enough in purchasing
After purchasing service is too low.
Connection name:-pooja sharma
Registered no:-[protected]/[protected]
Username:-[protected]

As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me and refund my security deposit as per 30 days refund policy because I have to submit my device during this policy

As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me

I paid amount for Excitel new connection on 11/09/2022. They promised on same day connection and I paid 2000 rupees for security deposit for router and for yearly connection of 200 mbps amount paid is rupees 5664. They did not install any router or I never get the service from Excitel.

I requested for Refund of my whole amount 2000 + 5664 = 7664 rupees, till now no one connected me and did any refund.

Please assist on how I can raise complaint against Excitel.

The sales person name is Manoj and his phone number is [protected]

I took excitel broadband one and half month back... Took a package of 400mbps for one year... But till today never saw that speed and atleast every alternate day I'm facing network issues... And their team could never solve the problem... Worst ### they have... I don't know how to survive with this network for another 10 and half months

Reference may please be made to ticket number 9988407.

Complaint was raised last Tue on 6th Sep 2022.

More than a week is over, still waiting for the device replacement. Umpteen number of calls were made to local service provider Shri Avi Gupta on his mobile number +[protected]. He promised day before yesterday that router has come and will be replaced the same day.

Yesterday also, he promised that device will be replaced positively. After that he is not picking the phone.

Made umpteen number of calls to helpline number [protected]. When asked to transfer call to senior authorities, the same was disconnected almost immediately.

48 hrs period for device replacement seems reasonable but 8 days have elapsed since ticket was raised.

Does the company have any policy regarding the maximum number of days in which such issue is resolved?

I understand that there is no refund policy of your company. If there is an inordinate delay in resolving the issue, customer suffers mental harassment as well as financial loss in today's world where most of the work is done online.

I request you to kindly expedite the matter.

My username is viqarahmed73 and am not getting connection since 7 days they are keep telling me that they are updated my complaint but they are sleeping on the field work so as my internet. A month of service money has been taken but since 7 days i don't get the network issue resolved and i don't know how long they will take it to rectify the issue. They said their technician are working on it, but I must said that their technician is sleeping drunk or they don't have the right technician for their work.

I was using excitel broadband Internet from June-2022.I paid 2400 rupees for 4 months Internet plan of 100 Mbps speed.They also took 2000 rupees extra for providing a router.But they are not giving Internet speed of 100 Mbps.I am only getting Internet speed of 20 to 30 Mbps.Very slow speed every time buffering.I have complained to excitel customer care Many time, but they call and said that problem resolved but I am not getting any resolution.They are not able to solve my problem nor they are refunding my full money of Rs.4400. They are doing fraud, what is this.If your cant provide promised Internet speed, then why taking payments from customer and running fraud Internet scheme. i have attach the complain screenshot also.

I request you kindly take action against the Excitel.

Hi,
i have taken a wifi connection for excitel through online medium and used it for one year. When my time of one year completed then I returned the modem on july 2022 to the company when i have asked the customer care to refund the security, they told me to wait for another 1 month as security will be returned by the company. after 1 month when i have chased them for the refund they continously denied for the refund. now it's almost 3 months i am cahsing for the refund but thay are denying it by saying that ticket has been generated and it will be refunded.
They agree that they have everything required for refund like account details, contact details etc. But still don't process it.
i am very disappointed with your customer service as they are very rude and i[censored] complain to them about delay they simply put you on mute and enjoy.

my connection was with the name of shashi prabha, contact number- [[protected]].

I have taken prepaid 3 months for the 300Mbps plan with OTT subscription, as per the service provider/sales executive they mentioned its of plan with Hotstar subscription and for 3 months I paid but its been like a month still i have received the OTT details and called customer care multiple times almost like 30-40 times but still no update and the worst part is with the Helpdesk they are saying like they don't have that plan only.

Broadband is of 300Mbps for name sake only on paper but in reality its like 10-15Mbps speed and that too it will frequently gets disconnected.

No response from the service provider or the technician, even if i'm calling they are not picking up the calls.

Area is Bangalore -Ramamurthy Nagar.

caution - If any one wants to buy the service, my personal opinion don't even try to attempt it

Paid INR 6999 for 1 year to Excitel Broadband on 9th June 2022 with assured speeds of 400 Mbps.

However, since day 1, speeds have never crossed beyond 130 Mbps. Raised several complaints with Excitel customer care but till date the issue has not been resolved.
Almost 25 complaints have been raised in the past 30 days and everytime the complaints are closed by their customer service without actually resolving the issue.

Due to this, work has been greatly hampered as there are lots of issues in their modem and office VPN connectivity.
Fed up by this, I had raised a termination request on day 1 itself which they have deliberately ignored and since then they are trying to withhold the amount under the garbs of their misleading policy.

They are claiming that they cannot refund any amount however for the past 2 months they have failed to resolve the problems faced by me as a consumer.

Therefore, they are liable to refund the amount in full along with just compensation against the harassment caused.

On 22 May 2021, | Take Broadband connection from Company Name "Excitel Broadband Pvt. Ltd.". They have deposited INR 2000 as refundable security amount against Fiber ONU device on same day along with 1 year recharge amount INR 5645.12 After Using Service for One Year, I terminated my connection on 28 May 2022 & I got below SMS from Excitel; "Dear Chetan, in order to process refund of the security deposits, Submit the Fiber ONU device with...

Worst service. I will not recommend anyone for excitel. According to the executive of the company their local service provider does not heed to the company's directions. Repeated complaints of malfunctioning of wifi since installation has fallen to deaf ears. Complaints have been made for rectification of the problem repeatedly to customer care, help desk and even to the CEO of excitel but no avail. They have not even bothered to visit the place of installation after collecting money.

The device was already returned in the month of Apr 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
UserId: [protected]
Ticket No: Tkt349623