Excitel Complaints & Reviews

The device was already returned in the month of June 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
UserId: pawan87_mcn
Ticket No: 1376063...

Meri security amount nhi mila hai jubi mere pass msg aa gya tha ki apka security amount company ne de diya hai ja kr ground team se collect kr le pr ground team ne ab tk mera amount nhi provide kraya hai or roj m excitel ke coustmer care centar pr bhi complian kr cuka hu or mail bhi kiya hai pr koi reply nhi mila hai or na hi security amount...

I took connection for 365 days straight. Due to cheap plan which is actually there strategy to acquire customer then they will strat harassing them in terms of services, speed frequent disconnection and there team is not helping in providing resolution they are there only to keep saying sorry and doing copy paste replie everytime. So i decided to terminate connection. Now they suddenly change policy that you have to search there office and...

Its been more than a month since the local partner took the router back but I have not received the security deposit yet, excitel says they have sent the money to local partner and local partner just isn't willing to pay the money back as they say they will send the money everyday but they do not, I have already made a complaint in excitel for this but I am not getting any resolution there. Please help me with this problem....

Dear Sir,

I am one of the users of excitel network, when i was installed (Installed number through-[protected] at location B-126, Lohia Nagar, Ghaziabad) that time i deposited security money with rs. 2000 to the Ansul Network (RDC Raj Nagar), when i was disconnected my network in the month of Oct-21, they didn't refund my security as per commitment by the excitel vendor. It is requested to you to please do the needfully to...

I want to bring this to your notice that after daily disconnection issue i am complaining and getting temperary resolution of my issue and its very tough to continue my connection.
At the same building one connection is giving good performance while my connection issue is permanent.
Address is Shine Apartment Vishnu Garden Rahendra park Gurgaon...

I was using excitel broadband Internet. I paid 6000 rupees for 1 year Internet plan of 300 Mbps speed But they are not giving Internet speed of 300 Mbps. I am only getting Internet speed of 100 to 180 Mbps. have complained to excitel customer care 15 days back, but I am not getting any resolution. They are not solving my problem. They are misleading consumers. If they cannot provide promised Internet speed, then why taking payments from customer...

I paid Rs 5999 on 12th July 2022 to Excitel for new broadband connection but after the payment, I was told that connection is not feasible in my area and my money would be refunded within 03 days. Till now, I have not got any refund despite making several calls to Excitel customer care executives....

I am totally frustrated with Service provider as I have raised complaints multiple times and they took around 1 hour time each time to identify my query but not sending any technician to help me out.I have taken 1 year package but not able to use it properly due to slow internet connection....

I am not getting any internet connectivity for 4 days despite calling everyday and complaining online, no one is replying on my active tickets. They have told me they issued the problem to the ground team but no one has come. I am trying to terminate my connection but they are not doing that also, saying just wait for sometime someone will assist you which is not happening. Worst service I have ever experienced. Just because I have a recharge...

Hello Team,

I have an issue with the Internet connection since 5 days, every time the excuse is same but without success.
we (My brother and I) working from home and it's productivity loss and obvious time loss. could you escalate the issue or give me the Nodal office email and/or contact detail to mention this situation precisely.

Thanks and Regards,
Harvinder SINGH...

Even though their service available in my area, they are unable to provide connection to me due to issue with local cable operator, he's threatening to disconnect the service if they provide service in my locality....

I was using excitel broadband Internet.I paid 6000 rupees for 1 year Internet plan of 300 Mbps speed.They also took 2000 rupees extra for providing a router.But they are not giving Internet speed of 300 Mbps.I am only getting Internet speed of 20 to 30 Mbps.Very slow speed.I have complained to excitel customer care 40 days back, but I am not getting any resolution.They are not solving my problem nor they are refunding my full money of Rs.8000....

Hi I’m rajbir i have buy a plan of 300 mbps but I’m not getting my speed is very slow when I have complained for that they have talk me in inmanerly way that was very disappointed for me so i request you to solve my problem as i ask them to refund my money they refuse to do so. Its my right that if i have pay for something so i should get. If i have not done mistake in paying money so would i am having problem in getting problem in speed...

I was charged Rs.2000/-at the time of subscription for an upgradation pack on 19/02/22. I made the cancellation request in the same month i.e. Feb'22.
Since then, I have been following up with their customer care continuously for the refund, but till now my request has not been closed.
It has been more than 135 days since I placed the request, in this period I have called innumerable times to follow up for the refund, but everytime...

I have suffered a lot of loss in my work due to excitel. There is no fix period. My connection randomly starts getting new problems Every 2-3 days sometimes everyday in a row. It takes a lot of time to solve. after i was tired of the company not permanently solving the continuous problems i was getting, i asked for a refund but they said as it's prepaid we can't give refund. Then solve my problems permanently but no they will make you waste...

Dear Sir,

I Got an Excitel Broadband Internet connection activated on 16 May-22 only on paper. I paid ₹4400 for 4 months validity plan (Prepaid on dated ). Physically ground team came on 18 may-22 after so many follow-up to actually make connection Live. They installed wire, router and other required things to make internet working. Later the company extent 2 days validity in plan.
Now it almost more than 1 month...

Internet is closed for 48 hours, costumers get dissatisfied on calling the supporter and say 2, 4 hours and the internet remains off, I request you that you can do this company's work....

Just a kind request to everyone that do not fall prey to the services and offers Excitel is providing. One of the worst customer services I ever came across. Check the rating on
Date of Installation - 8th June 2022
First ticket raised - 13th June 2022
Issues starting cropping up from 22nd June where I faced Issues pertaining to frequent disconnection, slow speed issues.
Everytime I raised tickets by calling Customer...

Didn't get refund amount

I raised ticket April 25th -2022, i got confirmed on May 23th -2020,
1st : I called excutive after day he was give reponse, next didn't lift call (3 times),
2nd : I raised ticked ticket, they was called,
he said next day next day (3 times )<
then after 2 weeks he was talk please call customer care, but 'i got it confirmation...