Excitel Complaints & Reviews

As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me and refund my security deposit as per 30 days refund policy because I have to submit my device during this policy

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As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me

Sep 18, 2022

Complaint marked as Resolved

Please refund my security deposit during 30 days refund policy because I have submit my device during this policy

Excitel customer support has been notified about the posted complaint.

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S

sanki07

Oct 26, 2022

Have you received the security deposit?

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Phone123@'s [Complaint's author] reply, Oct 26, 2022

No

Phone123@'s [Complaint's author] reply, Oct 26, 2022

Refund is not my problem my problem is why refund policy changes after device submit

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I paid amount for Excitel new connection on 11/09/2022. They promised on same day connection and I paid 2000 rupees for security deposit for router and for yearly connection of 200 mbps amount paid is rupees 5664. They did not install any router or I never get the service from Excitel.

I requested for Refund of my whole amount 2000 + 5664 = 7664 rupees, till now no one connected me and did any refund.

Please assist on how I can raise complaint against Excitel.

The sales person name is Manoj and his phone number is [protected]

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Address: No.6, siyona nilaya, dodda basavanapura main road, seegehalli, kr Puram, Bangalore -560049

I took excitel broadband one and half month back... Took a package of 400mbps for one year... But till today never saw that speed and atleast every alternate day I'm facing network issues... And their team could never solve the problem... Worst ### they have... I don't know how to survive with this network for another 10 and half months

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Sep 15, 2022

Updated by Dr JANARDHANA N ### this Excitel... People please don9;t buy this network

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Reference may please be made to ticket number 9988407.

Complaint was raised last Tue on 6th Sep 2022.

More than a week is over, still waiting for the device replacement. Umpteen number of calls were made to local service provider Shri Avi Gupta on his mobile number +[protected]. He promised day before yesterday that router has come and will be replaced the same day.

Yesterday also, he promised that device will be replaced positively. After that he is not picking the phone.

Made umpteen number of calls to helpline number [protected]. When asked to transfer call to senior authorities, the same was disconnected almost immediately.

48 hrs period for device replacement seems reasonable but 8 days have elapsed since ticket was raised.

Does the company have any policy regarding the maximum number of days in which such issue is resolved?

I understand that there is no refund policy of your company. If there is an inordinate delay in resolving the issue, customer suffers mental harassment as well as financial loss in today's world where most of the work is done online.

I request you to kindly expedite the matter.

Oct 31, 2022

Complaint marked as Resolved

Resolved

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wsanjeev

Oct 30, 2022

Regarding excitel broadband: Reference may please be made to ticket number 10484625 on very frequent internet disconnection of Excitel broadband. Many a times, the Internet disconnects and reconnects automatically after every 5-6 minutes on an average, thereby causing frequent interruptions in my and my family's online activities. The whole purpose of getting broadband connection is defeated. Lot of time is being wasted in filing complaints through "My excitel app" and by writing emails to nodal and Appellate authority of Excitel. Question is not that the issue gets resolved. It must get resolved with in a reasonable time and the problem shouldn't happen too often, thereby denying proper internet connectivity to the customer after receiving full payment for the same. It is akin to a " Big Scam". I wish to escalate the issue as it is causing mental harassment and considerable wastage of my time and efforts, that too on a regular basis. Is there any compensation from the company for the same. Who is the accountable officer from Excitel? I want to settle this issue once and for all. Kindly provide required help to weed out such corrupt and irresponsible persons engaged in providing horrible internet service and taking customer for the ride. Thanks

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Address: Malaimet, Karwan, Hyderabad, Telangana

My username is viqarahmed73 and am not getting connection since 7 days they are keep telling me that they are updated my complaint but they are sleeping on the field work so as my internet. A month of service money has been taken but since 7 days i don't get the network issue resolved and i don't know how long they will take it to rectify the issue. They said their technician are working on it, but I must said that their technician is sleeping drunk or they don't have the right technician for their work.

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Address: Uttam nagar, Delhi

I was using excitel broadband Internet from June-2022.I paid 2400 rupees for 4 months Internet plan of 100 Mbps speed.They also took 2000 rupees extra for providing a router.But they are not giving Internet speed of 100 Mbps.I am only getting Internet speed of 20 to 30 Mbps.Very slow speed every time buffering.I have complained to excitel customer care Many time, but they call and said that problem resolved but I am not getting any resolution.They are not able to solve my problem nor they are refunding my full money of Rs.4400. They are doing fraud, what is this.If your cant provide promised Internet speed, then why taking payments from customer and running fraud Internet scheme. i have attach the complain screenshot also.

I request you kindly take action against the Excitel.

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Hi,
i have taken a wifi connection for excitel through online medium and used it for one year. When my time of one year completed then I returned the modem on july 2022 to the company when i have asked the customer care to refund the security, they told me to wait for another 1 month as security will be returned by the company. after 1 month when i have chased them for the refund they continously denied for the refund. now it's almost 3 months i am cahsing for the refund but thay are denying it by saying that ticket has been generated and it will be refunded.
They agree that they have everything required for refund like account details, contact details etc. But still don't process it.
i am very disappointed with your customer service as they are very rude and i[censored] complain to them about delay they simply put you on mute and enjoy.

my connection was with the name of shashi prabha, contact number- [[protected]].

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Address: Kalkere Main Road, Ramamurthy Nagar

I have taken prepaid 3 months for the 300Mbps plan with OTT subscription, as per the service provider/sales executive they mentioned its of plan with Hotstar subscription and for 3 months I paid but its been like a month still i have received the OTT details and called customer care multiple times almost like 30-40 times but still no update and the worst part is with the Helpdesk they are saying like they don't have that plan only.

Broadband is of 300Mbps for name sake only on paper but in reality its like 10-15Mbps speed and that too it will frequently gets disconnected.

No response from the service provider or the technician, even if i'm calling they are not picking up the calls.

Area is Bangalore -Ramamurthy Nagar.

caution - If any one wants to buy the service, my personal opinion don't even try to attempt it

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Address: Plot No 48, Second Floor, Okhla Industrial Estates, Phase III New Delhi South Delhi DL 110020 IN

Paid INR 6999 for 1 year to Excitel Broadband on 9th June 2022 with assured speeds of 400 Mbps.

However, since day 1, speeds have never crossed beyond 130 Mbps. Raised several complaints with Excitel customer care but till date the issue has not been resolved.
Almost 25 complaints have been raised in the past 30 days and everytime the complaints are closed by their customer service without actually resolving the issue.

Due to this, work has been greatly hampered as there are lots of issues in their modem and office VPN connectivity.
Fed up by this, I had raised a termination request on day 1 itself which they have deliberately ignored and since then they are trying to withhold the amount under the garbs of their misleading policy.

They are claiming that they cannot refund any amount however for the past 2 months they have failed to resolve the problems faced by me as a consumer.

Therefore, they are liable to refund the amount in full along with just compensation against the harassment caused.

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On 22 May 2021, | Take Broadband connection from Company Name "Excitel Broadband Pvt. Ltd.". They have deposited INR 2000 as refundable security amount against Fiber ONU device on same day along with 1 year recharge amount INR 5645.12 After Using Service for One Year, I terminated my connection on 28 May 2022 & I got below SMS from Excitel; "Dear Chetan, in order to process refund of the security deposits, Submit the Fiber ONU device with...

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Worst service. I will not recommend anyone for excitel. According to the executive of the company their local service provider does not heed to the company's directions. Repeated complaints of malfunctioning of wifi since installation has fallen to deaf ears. Complaints have been made for rectification of the problem repeatedly to customer care, help desk and even to the CEO of excitel but no avail. They have not even bothered to visit the place of installation after collecting money.

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Address: 3833,Gali no.-103 sant nagar burari delhi 110084

The device was already returned in the month of Apr 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
UserId: [protected]
Ticket No: Tkt349623

Aug 23, 2022

Complaint marked as Resolved

no it is not resolved, i have stil not received the amount please check and don't mention its resolved till it is

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Website: Excitel

Hello,

I have never seen that kind of customer support team which excitel have pathetic, irritating, irregular. Ticket 9565710 Refund last 27th of July I was submitted my bank details to excitel as per procedure after submission of bank details within 10 day you get ur refund, but still I haven't receive yet.

Yesterday I was called supervisor dept and requested for raising complaint for the same but that person name is Atul jadhav at Okhla branch not raising my complaint I told him excitel customer executive give me false statements no of times regarding my refund and you have to escalated these issue. But he doesn't raise my complaint.

I want ask when I got my money back and need to take any disciplinary action against you irregular staff

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Hi Team,
I request for shifting the connect. But as per Excitel Broadband procedure. They first terminate the connection then shift to new Location.
For this I already submit Router to the Excitel centre on 29th June 2022.
It’s been 50 days I’m waiting for the refund.
I also Shared my bank details manually for refund procedure.
Still I’m not getting any update or refund.
Kindly refund my Deposit money as soon as possible. So, I can continue this in my new location.
Everyday i need to call them they are saying they working on urgent basis but nothing done from their side.
I raised ticket multiple times nothing happened.
It’s already 50 days long everyday i need to call and trying to mail them but nothing happening.
I wanna my refund please.

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The device was already returned in the month of June 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
UserId: pawan87_mcn
Ticket No: 1376063

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Address: p-278 30 futa road shiv vihar karawal nagar delhi 110094

Meri security amount nhi mila hai jubi mere pass msg aa gya tha ki apka security amount company ne de diya hai ja kr ground team se collect kr le pr ground team ne ab tk mera amount nhi provide kraya hai or roj m excitel ke coustmer care centar pr bhi complian kr cuka hu or mail bhi kiya hai pr koi reply nhi mila hai or na hi security amount

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I took connection for 365 days straight. Due to cheap plan which is actually there strategy to acquire customer then they will strat harassing them in terms of services, speed frequent disconnection and there team is not helping in providing resolution they are there only to keep saying sorry and doing copy paste replie everytime. So i decided to terminate connection. Now they suddenly change policy that you have to search there office and submit router then they will refund security deposit which actually is a trap and there main way of earning, no other isp does this they provide home installtion and disconnection also from customer premises. But Excitel is diffrent they bootlick customer till the time customer tool connection after that they start giving attitude, actually they never refund money at any cost, there only target is to harass customer at every level. And there ground staff is local gundas always gives dhamki to you that jo karna hai kar ko Excitel ki itani aukaat nhi hamaari wajah se company chal rahi hai. Its my humble request never fall in there trap go and get any isp but not excitel.

Excitel ticket number - 9567441 unresolved from last 4 months

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Aug 07, 2022

Updated by Manthan17 Never Ever take Excitel broadband this company is dying and if you want peace of mind then stay away

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Its been more than a month since the local partner took the router back but I have not received the security deposit yet, excitel says they have sent the money to local partner and local partner just isn't willing to pay the money back as they say they will send the money everyday but they do not, I have already made a complaint in excitel for this but I am not getting any resolution there. Please help me with this problem.

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Address: Plot No 48, Second Floor, Okhla Industrial Estates, Okhla Phase III, New Delhi, Delhi 110020

Dear Sir,

I am one of the users of excitel network, when i was installed (Installed number through-[protected] at location B-126, Lohia Nagar, Ghaziabad) that time i deposited security money with rs. 2000 to the Ansul Network (RDC Raj Nagar), when i was disconnected my network in the month of Oct-21, they didn't refund my security as per commitment by the excitel vendor. It is requested to you to please do the needfully to reverse my security money from the excited,

Name: Ankit Verma
User: ankitb126
Mob: [protected]

Excitel Complaints & Reviews

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Excitel reviews & complaints page 8

Refund policy

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Regarding refund policy

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Internet not installed and not refunding the amount of both security deposit and the yearly fee

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Wifi speed not upto the mark and not promising

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Router replacement pending

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Internet connection is not working

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Low Internet Speed

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Security deposit not refunded

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Worst service provider

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Excitel is refusing to refund the amount paid and also failed to deliver proper services

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Security amount not refund after connection termination

Worst/pathetic internet service

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Security not refund since 5 month

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Refund payments delayed

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Refund not initiated

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Not returning Security

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Security amount issue

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Cheater Fraud lier Not Refunding Security Deposit 4 month passed already

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Onu refund stuck

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Security Money refundable

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