Excitel Complaints & Reviews

I hav refunded modem to Radhey krishna network Shahdara in month of Sep2022, but still after 5 months no refunds have been issued, every time Call center says It will be done in 10 days.

I am using Excitel services from last 3 years..

From Friday I.e., 3rd Feb 23 I am not getting internet and I raised a compliant in Excitel app.. And am calling to Customer care number again n again but am not getting any resolution..

Am seriously very disappointed with Excitel services..

Every time I call they say that they will escalate the case and I will be getting a call from supervisor. .

Till now I haven't got any call or update from anyone..

Very pathetic services in customer support..

Excitel connection does not work almost all the time and when it rarely works, it is not stable at all and WiFi always disconnects and multiple calls to customer care goes unanswered without any resolution.

My connection has been terminated and device submitted on September 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your bank details require, I ll submitted the same detail over a mail.but no response received yet.

I request the consumer complaint forum Strict action should be taken against this company.
I request the Consumers Complaint Forum to refund me 2000 rupees from this company to my bank account.

My connection has been terminated on 4 December 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your device is not submitted so you contact the locale dealer what should I call the locale dealer. He says that the accounted has come today, otherwise it will come tomorrow, then tomorrow he will scan the device and within 60 days your refund will be deposited in your bank account.
I request the consumer complaint forum Strict action should be taken against this company.
I request the Consumers Complaint Forum to refund me 2000 rupees from this company to my bank account.

Excitel customer care employee are most irresponsible regarding their work, they provide wrong information and does not talk properly with their customers as I have talked with two executive today only one is Khushbu and another one is male employee and that male employee doesn't provide his name and talking in very bad manner and disconnected the call, these both employees should get fired from the company and hire those employees who can provide proper information and help their customers

Sir, I return my device on 08 Sep 2022 but company not returned my security money of 2000 till date when i called the customer care they said it take 1 more week again and again. It is already near about 120 days when i have returned the device please look into this matter and do the needful

They didn't give my security deposit it had 90 day above but they are giving achuse but they are not solving i wnt my refund

Excitel is committing fraud by purposely disconnecting the internet service in my area. They kept disconnecting the service almost every day since last week for at least 4 - 6 hours, and they mentioned technical issues.
They are moth***kers not refunding my money.

I hand over there Excitel broadband device on 08 Sep 2022 at Ansari Complex Srinagar they said I will get the refund within 30 days now they have changed there refund policy to 90 days I have waited 120 now they are making excuses everyday whenever I called customer care number still I didn't get any response from they please look into this matter and do the needful.

I have requested for the days transfer to my new account since the month of October'22. The customer service executives doesn't know where to transfer the call and how to deal with the issue. They just say this will be done in 1 day and they do not work on it.

Today my connection is expired. Now they want me to recharge again.

I have also sent an email to the Nodal Officer but no response from their side as well.

Pathetic Service

Excitel is a fraud company. My internet is not working from 27th November 2022. Complaint several times but no resolution.
Now they are not refunding.
Even after complaining in national consumer helpline, they are not responding.
Don't take their connection.
Ticket No[protected], 10753963, 10753950 & 10886966

I have disconnected my Internet connection in the month of August month but siltill even after The end of December still the refund of security deposit of 2000 Rs has not been processed. I tried calling to customer care but they r not Responding properly. They say will arrange a call back but never ever I have received till now.

I have raised a request on 23rd of Dec 2022 regarding my internet issue since that day till now today 27th dec 2022, my internet issue not resolved not providing proper internet, need my money back

Hi this is Abdul zakeer 220 mobile no[protected]from chilkalguda secundrabad Amar talkies lane from morning internet is not working
Kindly please send me the service team do me needful help on this

Thank you

Hi I am Nisar,

I have excitel connection from around 3 year Excite ID: Nisaras01. I have 5 months of subscription remaining and i have raised multiple Service Request # 1650539, 1640492, 1646521, 1648788, 1516146, 1626670, 1638953, 1595545 and shared the complete issue details on the connection shifting. But no one is intrested in providng the sosolution instead extel customer care closeing the Service request without providing any resolution.

I have received call from Shalini Retension team and promised that they will relocate the connection as now its possible to relocate more than 10 km from retention team and asked to attach the address details and i have attached the address details as requested.

But excitel agent Sushma has called me and said its not possible to shift the connection and when i told to transfer the call the Shalini from Retention team she put me on hold without talking to me for 16-17 mints and disconnected the call and SR are closed without any resolution SR # 1646521 and rest Service request above are closed without resolution.

Excitel is a pathetic service provider fooling Indian customer making fraud to customers.

Need help from Consumer forum on this.
Nisar
Register Mobile # [protected]

With reference to my customer user ID - [protected], I want to raise a complaint against Internet Service Provider company - Excitel.

From 30th November 2022 my internet is not working. I have already generated tickets and raised complaints more than 9 times. Always they automatically close the complaint without any solution. Nobody from Excitel came till now for any kind of solution. I have been completely disappointed from the irresponsible behavior & worst service.

On 14th December 2022 3rd party technician has visited on my place assigned by Excitel. He change the Wi-Fi router at and charged Rs. 250 for the same. I cannot understand that, when I paid for 3 month subscription with new Wi-Fi router to the excitel then why I will pay extra Rs. 250 for an old router.

When I talk to the customer care, they force me to give the payment. And they were already saying that if I reject or close the internet connection then they will not refund my money back. And they are saying that wherever you want to complain, you can do so. But we will not give any refund. Neither they are not giving solution and they are also not giving refund.

I request you to kindly take a necessary action against them.

Am using excitel broadband service every month atleast 1 day internet getting disconnected, this month it's become soo worst, sunday evening 5pm internet got disconnected and on multiple escalation and multiple follow ups connection restores on Tuesday evening 6pm and later on same day 10 pm connection got again disconnect tried to call customer care they are disconnecting calls and saying that there not higher escalation and they don't have access to escalate and clear the issue... Day by day excitel connection get worst of the worst

Name of the Company - Excitel Connection no:- [protected] paid security amount - 2000 Problem Reported - At the time of taking connection We've paid rs.2000 as a refundable security deposit as per company policy however after surrender the connection company promised us that they will refund our money within 30 days (email ss attached) and when I've called after 30 days then they told me that company policy has been changed and now I'll get my money within 90 days (which was unfair as policy changed after surrender) however we still waited for 90 days and now even after more than 115 days and still they're not refunding my money whenever I email, twitter or call them they just apologising and saying that we've forwarded the request, etc... It's really a mental harrasment to get my own money on which I'm not even getting any interest. Please take some action against this company and get me my money back and there are lots of customer like me.. Want my Security Money back and action against this fraud company for metal harrasment.

Dear Team,
I am an existing customer of Excitel from last May 14th 2022 and from the day one I am not satisfied with the service and for the installation and to get the connectivity it took 1.5 months time to sort it out in a place like Bangalore.

Even after that we thought of continuing with the service and we are getting disappointed only because of the service.

Recent Experience -

I have raised a ticket on 7th Dec 2022 to shift my connection to my new house which is not even 1 km from the current place and I have clearly mentioned that we are moving out of the house on 10th December, so need shifting assistance atleast on 10th December.

I have waited till 9th night to get a response in hope that I will get a better service, and made me became a hater of Excitel as I have started approaching through different medium and not getting an response till now, In the moment when I am writing this mail.

On 9th I have contacted customer care executive in Delhi office, they said to connect to Hyderabad. I did and conveyed my request and try they said they will assign to concern team.

But no one contacted, I tried connecting the team through the live chat, not got any response from that instead just automatic messages.

I tried reaching and searching almost near branches and the number provided in the internet which was not available.

*Most wonderful thing is that the ticket raised on 7th Dec is showing as closed as mentioning that connection is been shifted.*

At last on 11th morning itself I tried again through customer care call centre and she said will assign to the concern team and I was in a hope that atleast today it will get sorted.

Untill now that made me disappointed 😞.I am wondering I am not getting a single call or response from the team in a big city Bangalore.I.wont recommend the service to anyone as this was the most hectic thing.

As we have shifted already on 10th from the current house and just for the Excitel team we have not handed over our keys and paying rent for the same.

So I need to get an immediate action on this, Not expecting and I dont want any automated messages as response.

Again today one ticket closed as mentioning "We are working on the issues."

This is how we are getting a service.

Attaching the screenshot for the reference.

Regards,

Dona Abraham