Faber Complaints & Reviews

Hello Team,
I have raised concern of frequently restarting Faber chimney even power off from panel.. case reported to Faber support team but they denied to provide service even product is under warranty.
Now asking me to pay in advance to replace PCB faulty part in chimney
I have escalated this issue with them but no luck.
I would like to file a case in consumer court.

Please fix this ASAP

Regards
Sanjay

I purchased Eurodomo chimney on 30/12/21 which has manufacturer warranty of one year and additionally i purchased your one assist warranty for one more year. Our chimney flap one side came down hanging while in operation today.I mailed to One assist on 2nd Nov and yet to get any reply.I tried their app but my product is not activated in their app.But they mentioned in my amazon messgae(attached) that it will automatically get activated within 15 days.So i am not able to raise compaint in their app.

Dear Sir/ Madam
I have purchased water heater of Faber company of 3 Liters from the Keshav Tiles situated at B-39, Sector-9, Noida. The same was delivered on 26.09.2023 to my address Flat No.1201, Tower-2, ACE DIVINO Noida Extention.
The product was delivered by the Company was damaged and having manufacturing defect & I have not used your product on a single day. I have already lodged a complaint to replace the same & also call was attended by your Technician & at the time of visiting he has also noticed that the product was supplied by the company having manufacturing defect.
I have personally requested your Area Manager Mr Anand Singh & he has also assured my they will replaced the product. On 09.10.2023 I have also lodged a complaint, But it is very shameful to tell you the water heater of 3 liters has not been replaced & nobody is ready to hear my voice. I have no option to approach you in this regards. I request you to look into the matter & resolve the issue.

Regards
Hari Prakash
Mob-[protected]
Mob-[protected]

Dear Sir/Madam

for the past 3 months geyser not working and tried to reach Faber customer care for resove but they are miss guided by technical eng and now its not working and no one is attending .

Please look into this and waiting for the solution

Thanks
Srinivas

Raised the complaint to Customer Service but no response from the people. complaint no : BLR[protected]

Brought Faber water purifier in September 2023 and till today 16th oct i am trying to reach Faber no one is responding .

its became mantle tension because of these guys . crap company i will never recommend any products

Good Day
We brought the 3 burner Faber stove from Pathanthitta 2 months ago cost of 25000.
since then we have issue with the stove. Customer care change the big burner due to issue. Also we reported about the Nob which is made of steel and it's getting hot while cooking, we can't even touch the Nobe after cooking we have to use cloth to hold the Nobe. Customer care said they can't change the Nobe Even though it has warranty. Also they said we should not spill water or milk or rice water sometime this will happen we brought it not for show for cooking purpose. Good for Europeans to cook omelet or hamburger. Indian product should be Indian's user friendly. This product is not at all user friendly. Before selling the product, dealers or customer care should explain to the customer about the product. Which is not happen. I need to call customer care for each issue, and they will take video pictures, they are thinking we are raising the complaint simply.
Waiting for the early reply.

Cherian
Mob [protected]
Elanthoor, Pathanamthitta
Kerala

Hi
I wrote this email 9 days back, got no response on email. We were still calling them through toll free number and 2 days back a person came, told that he will be back in 2 days and replace a part of it. He is not picking our calls and we are back to where we started.
The email was :

"Dear FABER Customer Service,

I am writing to express my deep dissatisfaction and frustration with the service provided by your company regarding a kitchen chimney that I purchased six months ago.

To provide you with some context, I bought a FABER kitchen chimney with high expectations, hoping for a reliable and efficient appliance. However, my experience has been nothing short of a rollercoaster ride filled with disappointments.

Just one month after purchasing the kitchen chimney, it suddenly stopped working. Naturally, we contacted the shop owner from whom we made the purchase. However, we were directed to communicate through FABER's toll-free customer service number. This was the beginning of our service ordeal.

Despite making multiple calls to your customer service, nobody from your company responded or came to address the issue. Our pleas for assistance fell on deaf ears, and the problem persisted unresolved.

On September 1st, 2023, we decided to give your company another chance and reached out for service. A service technician was dispatched to our location, and after inspecting the chimney, he informed us that a specific part needed replacement. He assured us that the replacement would be done within ten days. Unfortunately, that was the last we heard from him, and he never returned to fix the issue.

Today, we called your customer service once again in desperation, hoping for a resolution. However, the person who answered the call put us on hold and left the phone unattended. This level of inhuman service is deeply disappointing and frustrating.

At this point, we have lost all faith in FABER and your ability to provide timely and effective service. We no longer wish to keep the product, as it has been nothing but a source of inconvenience. We kindly request one of the following actions:

Replace the defective kitchen chimney immediately with a functional one.
Refund the full purchase amount as soon as possible.
We are prepared to purchase a kitchen chimney from another brand that values its customers and provides reliable service. We believe this is a reasonable request given the extensive inconvenience we have endured.

If this issue is not resolved promptly and to our satisfaction, we will have no choice but to escalate the matter to the consumer court to seek justice for the subpar product and the lack of service we have experienced.

We sincerely hope it does not come to that and that you will take this matter seriously. We look forward to your prompt response and resolution of this issue. "
And here we are lodging a complaint. Please help us out here.

I have been calling Faber from 25th of September to change my Hob, and burner . I must’ve called almost 50 times to the customer care and my issue is still pending.
No one is ready to respond properly. The second complaint again I registered was on 2nd of October.it’s been 16 days they are fooling me around. They gave me me contact number of some senior person.
Those people blocked me. Every time now when I called them, they say it’s still pending . When I purchased the product I thought it’s a good company .
But now the amount of inconvenience, it has caused me is unbearable. I have not been able to cook since past 15 days. I am ordering food from outside. Also I don’t know when will they fix it.
Nobody talks properly and gives me specific date . How long does it takes to fix a problem?
They said it will be done within 48 hours . And it’s been 15 days already.

My order have been received a week back but not installed till now. Too poor service. Call me at the earliest for details

My extreme dissatisfaction with the service I have received from Faber India in relation to my recently purchased chimney, model [(Hood Venice in HC SC FL LG 90, Touch &
Gesture Control, Light Grey] & Serial no-(B0BTYHXSZ7), which I bought approximately one month ago. I have encountered a persistent and unresolved issue of oil leakage from the chimney, which has caused considerable inconvenience and frustration.
This leakage issue has persisted right from the moment of installation, and I firmly believe it is a result of irresponsible and unbalanced installation by the engineer dispatched by Faber India. To date, I have raised complaint requests three times, and while each time an engineer has visited my home, none of them have been able to resolve the issue effectively.
Despite assurances from these engineers that the leakage issue had been rectified, the problem has recurred the very next day after their visits. This not only indicates a lack of expertise and professionalism on their part but has also caused significant inconvenience and frustration on my end.
To make matters worse, I paid an additional Rs. 1500 for proper angle installation to the installation engineer, hoping that this would resolve the issue once and for all. Unfortunately, this expenditure has proved to be in vain as the problem continues to persist. It is disheartening to see that my efforts to ensure the proper installation of the chimney have yielded no positive results.

I purchased Chimney Model Hood Peepy Plus BK LTW 45 and Installed on 20.01.2018. The chimney was working fine. On 09.07.2023 the chimney filter got broken due to ageing. request was given and your M/s AVON Marketing Enterprise at Kolkata given authority to replace the same. But till date no actions have been taken. The matter was referred to Mr Somnath Ganguly Regional Manager who is also unable to resolve the issue.
If the spares are not available for the product given life time warranty what actions are to be taken?
It was proposed to replace the unit and for which the additional cost will be borne by me.
Requested for a suitable action at an earliest possible.

Chandra Sekhar Dey
68 Kabi Sukanta Sarani, Kolkata-700085
[protected]

I had asked for the installation from Faber, the engineer came and charges me 1500 for 1st pipe and 1200 for the 2nd pipe, although the 2nd pipe was only 20% used, he said that company will charge full.
I am not sure why Faber is looting customers when the pipe is not used full then also he has to pay the full price

I am writing to express my deep dissatisfaction with the delay in the installation of the chimney that I purchased from Flipkart. My order number is OD[protected], and the installation was scheduled to be completed by Sept 30, as per the terms and conditions outlined during the sale.

Unfortunately, it has now been two weeks since my purchase, and the chimney is still not installed in my kitchen. This delay has not only caused immense inconvenience but has also resulted in additional expenses for me. I had scheduled carpentry work to coincide with the chimney installation, and due to the delay, the carpentry work has been pending, causing disruption in my daily life.

I would like to request compensation for the carpentry charges I have incurred due to the delayed chimney installation. The delay has not only affected my kitchen's functionality but has also resulted in unexpected expenses on my part.

I understand that unforeseen circumstances can arise, but the lack of communication and prolonged delay is unacceptable. After several calls and complaints one technician have contacted me on Friday, Sept 1st and he came for the markings and instructed us to do the core cutting, We have arranged the core cutting team on the next day itself and this was conveyed to the technician also that to come and install the same on Saturday 02nd.I expressed the challenges we have due to the delayed installation but there was no effect and technician confirmed me to come on Monday morning. Today I had to call that technician and when enquired he told that tomorrow (Tuesday)only the installation will be done. We have arranged carpenter for the same today(Monday) and now the cupboard works are pending and I had to pay for 2 Carpenters today.
I urge Faber India to take immediate action to resolve this matter by prioritizing the installation of my chimney and compensating me for the carpentry charges incurred as a result of the delay.

I kindly request that you respond to this complaint promptly and complete the chimney installation by today itself. I hope that Faber India can rectify this situation and restore my confidence in your products and services.

Thank you for your attention to this matter. I look forward to a swift resolution.

I buy Faber chimney and there is suction issue with chimney I made complaint for this on 16 Aug 2023 they said technician will visit with in 48 hrs today is 31st Aug 2023 nobody came for resolution I have chimney of 30000 INR also have hobb of 30000 INR but there is zero support from Faber customer care. I live in Sultanpur Uttar Pradesh PIN code - 228001 there don’t do like this with customer, customer is god for you. But now a days company respect u till only time u did not buy product once u bought product they will behave like who are u now last 15 days am suffering there is no resolution pls don’t buy any product of Faber. Pls pls never buy. This all customer should know about Faber.

This has reference to My Complaint No.HYD[protected] which was registered at faber customer support in the month of JUNE-2023 against replacing Burners (which are in warranty period) of FABER SUPREME PLUS COOKTOP AUTO IGNITION STOVE. Further, I remained continuosly to the Customer support team of Faber India, I called several times to the concerned Dealer of Faber Mr.Balu (mobile no.[protected]) and also discussed with concerned zonal manager...

I purchased FABER HOOD ZEST DLX IN HC SC FL BK 90 Autoclean wall mount chimney black (1100 CMH) with order ID OD[protected] from Flipkart.
From the day 1 the panel board was having issues.Called up flipkart, they gave the number of the supplier. The supplier told me to share pictures on his what's app. Now he is telling that there are no panel board for my model. The company is not supplying it. I want to return the product and please refund my money. Contact persons are Kiran and RakesH (Manager).
Below is the request number received through my email from Customer care on 24th July.
BAN[protected].

We have registred the complant on 15.07.2023
and reminder on 09.08.2023 and 18.08.2023
but till date you have not solve the problem
pl retun your prodect and make my payment
very poor service
thanks

I purchased a Faber Hob Nexus 604 on 30th July 2022 from Zee electronics store in Mumbai and all 4 of my burners have gotten ruined already. It has been 2 months since my burners have stopped working and I've called multiple times. Once a service person came to check it and asked for money to get it changed. Faber provides a 5 years warranty on burners so then why should I pay? The service person has stopped picking up my calls and replying to my messages.

I have been following up with Zee electronics store constantly and in fact I took the pain of visiting the store personally too. Mr.Vikram from the store spoke to someone from the Faber company and then someone called Sarfaraz came to visit at my home. He himself inspected and wrote that the burners had gotten burnt. This is the first time I have heard that brass burners got burnt. We are just 3 people living at my home so we don't even use it excessively. I don't understand how you can charge 25, 000 for this kind of product?

I am tired of following up on this since the past 2 months with the company and the store and the service team. I am extremely disappointed and unhappy with this product and with this brand. I don't need an exchange anymore, I just want my money back for this no matter what.

Please find attached the bill and warranty card and the photo of the condition of the hob.

I am deeply disappointed and alarmed by the recent incident involving my Faber Chimney. Just two days after the warranty expired, the chimney malfunctioned catastrophically, causing an explosion-like blast, and shattering glass pieces all over my kitchen floor. This horrifying experience has left my family and me in a state of shock and disbelief.

We had purchased the Faber Chimney with high hopes of improving our kitchen environment....