Faber Complaints & Reviews

Complaining about dishwasher since 3 months. It’s under warranty and not solved till yet !!
Every time they give the false commitment about schedule

I purchased Faber cooking range from Croma Juhu on 19.12.22 and had some issues from onset which was brought to the notice of Croma and Faber. These issues have still not been resolved since purchase. The callous attitude of Faber of not sending their company representative and sending an incompetent person from service center agency at their convenience has made me lose patience. Service center agency staff was very rude and didn't bother to listen to my problems and didn't give any solution. The attitude of the said staff was one of shirking responsibility and the said staff gave a frivolous reason that discoloring of plate is normal. Also, the ignition had stopped working. Ignition circuit was replaced but I am finding lag in the igniting of burner, which was not there in the beginning. Faber has till date not addressed rubber lining of oven and the ss tray which cannot take weight of casserole as it gets bent.

This indicates defect in product and deficiency in service. I have made a big investment in this expensive machine and the quality of Faber has shaken my confidence in Faber’s products.

We bought a chimney in September 2022 and in March 2023 the motor failed. We called customer desk and the engineer came and said we haven't done proper servicing thats why the motor failed. Well, we were using the Kutchina chimney before this from the last 10 years and used to do servicing only once a year and this Faber chimney is much a advanced chimney with auto clean feature and rest but the main component of the faber chimney went faulty within 1 year and the service man is blaming us for not doing servicing! Today it has been 18 days and no update from Faber, we went for the reputed brand name and fell to poor customer service.

I had purchased a Faber chimney online, now I got issue in opening of chimney flap and in sensor too, i lodged a complain earlier to got my issue resolve, but at the time of complaining I got assurance that within 48 hours engineer will come and get ride on issue but the engineer came after 4 days and he gave assurance to solve the same tomorrow but I waited for him more than a week, and called up then he replied that he will come tomorrow and fix, he came and charged 2500/- for replacing a part and again gave assurance that he will solve the sensor issue within a week but after few days I observed that flap is not opening smoothly nor closing. I again lodged a complain regarding the same on 8 april and as per the customer care they will take 48 hours to attain, but even after 4 days of complain non of the engineer visited nor there is any communication.

The worst service I had ever seen

My chimney is under warranty. I have the invoice to show the purchase date. However, the technician is asking a copy of warranty card, which i do not have any longer with me. If i have the invoice and the technician has seen the machine, why do you even need a copy of warranty card. My number and product details along with purchase date is in your system too. Please either send me a copy of this warranty card or ask your technicians to accept invoice.

Purchased a Faber Instant Water geyser of 3 Ltr capacity in the month of October 2022 from a dealer. Initial had earthing issues which was later resolved.

By 6th March, a small burst occured causing the heating filament to crack internally. Raised a complaint for the engineer to come and get it replaced since it is covered in warranty. The guy inspects it and recommends to change the filament in a week giving the spare stock is not available.

I get calls from Customer care asking if i can close the complaint and i retorted them to write the closing comments, "customer confimed since heating element has malfunctioned, so applied 3-Strike rule to close since we(The faber team) never responded to customer calls". I raise a complaint once again and they give the area manager, one Mr. Ramesh to speak to him..

He assure that issue will be resolved, but fails to pick calls, reply to messages showing his arrogance.

If you guys have an ounce of shame or add salt to your food you consume, kindly be proactive to your customers. Without us, you are nothing!

I further conclude by saying that the amount i spent to buy that geyser can be accounted as donation to their services..

Thank you!

Faber customer service has not come to fix the stove, it's been a month I have been asking for it. Each time false promises

I Purchased water purifier of your company from dealer Eagle Electronics on 22-JAN 2023 Invoice no-SI/ADM/14434.Model WATER PURIFIER GALAXY PRO .I have used just 1 week the Ro got some sound so we Made Complaint many times to the service person but they not came and after several Complaints the person came and said the Problem is in motor. and will give service on the next day but not yet come..So Please make REPLACEMENT since it's new and used for a week only and we are not ready to make calls and complaints again and again .Do needful.Hope u understand..and take care of this issue Thank You.

I got installed Faber 4 Stove hob and Faber chimney at my house in 2017 after making detailed enquiries about availability of local service. The first 2-3 years was hassle free. But its been awful since 2 years. The last complaint in 2022 for my hob issue, i had to lodge multiple complaints at their toll free number only to b told every time that they are going to attend on priority basis and bla bla bla…. There is no senior executive you can talk to nor do they have quality control calls or customer satisfaction codes like other companies. I experienced a similar issue this year too.. lodged a complaint on 03/02/23 and nobody came for service despite repeated complaints and requests and finally the area manager managed to put me across a serviceman from another area and asked me to pay for the travelling expenses and service charge.. that’s appalling to ask your customer to pay for travel expenses when its your company’s responsibility to have a local service provider ( with so many faber customers in my town). If you cannot please stop fooling the customers and stop selling your products where you can’t provide services.
A very disappointing experience with Faber. The company boasts of 50 years of celebrating quality service… No.., your services are very very poor in places like mine! I will not recommend it to my friends here!

The worst experience with this company gas oven. 13/12/22 we purchased a cooktop with 3 burner, till today, this is the 4th time fire came out from 3 rd burner knob. We called service centre, and the service mechanics came last three times.
Still today same thing happened.
Its our luck we are alive but its a horrible experience and we are frightened. Stop selling these kind of low quality, damaged product.

Hi team, I got my faber hob 4 burner repaired (bought in sept 2021) yesterday as one of the burners wasn’t working. Gas wasn’t passing through. The guy said he had to change something in each burner and has billed me 8500/-. I was told I’ll get the receipt on WhatsApp but never received any. When I called toll free number I was told that I was cheated. I had called the same toll free number to request service and was assigned a guy. I’m not sure what’s happening here. Can someone help me please? Thank you

I bought my chimney in September 2022 and started using it from mid October. Right from the beginning there is a problem of oil dripping from the left side of the oil collector. It happens every day. After repeated calls to the service centre and subsequent visits by the service employee there is still no solution. Also, getting hold of the local service centre is an effort in itself because they rarely pick up the phone. Even when they do...

I have purchased FABER HOB IMPERIA 905 BRB CI BK(220779) model hob burner stove Serial number ZC[protected] from Croma Bhopal on 13/01/2022 .
I have lodged a service request for replacement on 26/12/2022 of its top glass as it was broken .
After that, the service representative of Faber Mr Zaheer ( phone [protected]) visited my residence and gave the report to Faber office but even after passage of nearly one month my defective part has not been replaced. I have contacted faber service center many times local as well as over toll free number [protected] but every time it was replied that " your order is under process".
Then I have written mail to Faber customer service on 25.01.2023 which they have replied assuring early response but even after passing of nearly 2 months no progress has been made.

This complaint is in the hope of replacement of defective glass top at earliest .

I had purchased Faber Gas Stove(HOB) on 27th August 2022. I had signed an AMC on the same day. They said they will come every 3 months for checkup. In spite of my calls they did not come as of now. I complained into company number too. Not sure what can be done.

I need a bill copy of my chimney registered with mobile number:[protected]

Pathetic Service and product from Faber Hobs. The flame of the Hobs not working Since after 4-5 months..
Service is also pathetic as it does not provide us any solutions, only gives reply that It needs to be replaced...
The price of 3 Flames is also very high, Rs.8, 500/-..
The maintenance Cost is more than Rs.10, 000/- per year for Faber Hobs..
It's cheating us...
Best to replace it with normal Gas oven instead of Hobs

I bought Faber Gas Stove 4 Burner Power 4BB Bk Black (Serial No.S[protected] on 12th April 2021 in Viveks Mylapore, Chennai. Recently we noticed a crack in the Glass top and while using the stove, the crack in the glass top began to increase. The glass top became brittle and small pieces of glass began to drop. When we checked with Viveks, they had asked me to contact Faber customer care. So we have booked a service appointment to fix the issue with Faber. The Engineer came on January 19 and said that there has been a leak in the gas stove that has caused this break and asked for Rs.2500 to replace the Glass top.

I had paid an amount Rs.4, 190 for the Glass stove and within 2 years I'm being asked to pay another Rs.2500. I believe the glass that is in the stove should have undergone the Quality Control and test to bear the heat from the burner and I assume the product that was provided to me is defective. I'm not sure why for a faulty product I'm being penalized to bear the expense.

Is it my mistake to opt for Faber above other company brands?

I had bought Faber Gas Stove 4 Burner Power 4BB Bk Black (Serial No.S[protected] on 12th April 2021 in Viveks Mylapore, Chennai. Recently we noticed a crack in the Glass top and while using the stove, the crack in the glass top began to increase. The glass top became brittle and small pieces of glass began drop. When we checked with Viveks, they had asked me to contact Faber customer care. So we have booked a service appointment to fix the issue with Faber. The Engineer came on January 19 and told that there has been a leak in the gas stove that has caused this break and asked for Rs.2500 to replace the Glass top.

I had paid an amount Rs.4, 190 for the Glass stove and within 2 years I'm being asked to pay another Rs.2500. I believe the glass that is in the stove should have undergone the Quality Control and test to bear the heat from the burner and I assume the product that was provided to me is defective. I'm not sure why for a faulty product I'm being penalized to bear the expense.

Is it my mistake to opt for Faber above other company brands?

I request you to please help in this regard.

I have also attached the image for your reference.

I was opened a complaint ( COC[protected] ) on 31st Dec 2022 against warrant stove, Glass top was blasted without any action, faber service team was visited at my home and informed me that its required to replace glass top, case & burner. Glass top & case was replaced on 3 weeks before but burner not yet replaced. I have contacted local faber service team & regional faber team but no response. Now one of Faber Executive (Bini Bhasker) is saying...

Hi,

We had purchased a Faber chimney in a nearby franke store 9 month's back, and im very upset and disappointed to say this that the chimney is not working properly since the first month, I have contacted the customer care and raised the issue but the technician who came in at first told us that there is no problem and somehow made it work for temporary and closed the call, then we again raised the issue recently and the technician who came next told us to change the stabilizer and we changed it by paying 450 Rs, so he told us to On the chimney after few hours and left . But now its again not working he's telling us that the board is not working and board is defective from the showroom . we are totally frustrated with this chimney and its problems since day one this not the way you treat a customer whose paid 22 thousand Rs for a chimney that we thant would be great, we believed Faber since its a good and quality brand but thus is hectic for us now. Im ready to escalate this in any which ways I find as we are so frustrated with this issue, i dont believe a new chimney would be so bad in Faber .

A technician from your department named (Girish )

Has taken our chimney from our house last week to fix it and he had confirmed us over call to give it back the next day and has given us a acknowledgement for it im following up with the same agent since that day the technician is now telling us that he needs ten more days time to set it right, the way he speaks is ruthless we never imagined faber service is so hectic i have already written three mails for this id and im not receiving a revert what kind of a service sector is this . i want a imediate action to be taken on this or return my chimney and i will get it fixed