Faber Complaints & Reviews

I have purchased FABER HOB IMPERIA 905 BRB CI BK(220779) model hob burner stove Serial number ZC[protected] from Croma Bhopal on 13/01/2022 .
I have lodged a service request for replacement on 26/12/2022 of its top glass as it was broken .
After that, the service representative of Faber Mr Zaheer ( phone [protected]) visited my residence and gave the report to Faber office but even after passage of nearly one month my defective part has not been replaced. I have contacted faber service center many times local as well as over toll free number [protected] but every time it was replied that " your order is under process".
Then I have written mail to Faber customer service on 25.01.2023 which they have replied assuring early response but even after passing of nearly 2 months no progress has been made.

This complaint is in the hope of replacement of defective glass top at earliest .

I had purchased Faber Gas Stove(HOB) on 27th August 2022. I had signed an AMC on the same day. They said they will come every 3 months for checkup. In spite of my calls they did not come as of now. I complained into company number too. Not sure what can be done.

I need a bill copy of my chimney registered with mobile number:[protected]

Pathetic Service and product from Faber Hobs. The flame of the Hobs not working Since after 4-5 months..
Service is also pathetic as it does not provide us any solutions, only gives reply that It needs to be replaced...
The price of 3 Flames is also very high, Rs.8, 500/-..
The maintenance Cost is more than Rs.10, 000/- per year for Faber Hobs..
It's cheating us...
Best to replace it with normal Gas oven instead of Hobs

I bought Faber Gas Stove 4 Burner Power 4BB Bk Black (Serial No.S[protected] on 12th April 2021 in Viveks Mylapore, Chennai. Recently we noticed a crack in the Glass top and while using the stove, the crack in the glass top began to increase. The glass top became brittle and small pieces of glass began to drop. When we checked with Viveks, they had asked me to contact Faber customer care. So we have booked a service appointment to fix the issue with Faber. The Engineer came on January 19 and said that there has been a leak in the gas stove that has caused this break and asked for Rs.2500 to replace the Glass top.

I had paid an amount Rs.4, 190 for the Glass stove and within 2 years I'm being asked to pay another Rs.2500. I believe the glass that is in the stove should have undergone the Quality Control and test to bear the heat from the burner and I assume the product that was provided to me is defective. I'm not sure why for a faulty product I'm being penalized to bear the expense.

Is it my mistake to opt for Faber above other company brands?

I had bought Faber Gas Stove 4 Burner Power 4BB Bk Black (Serial No.S[protected] on 12th April 2021 in Viveks Mylapore, Chennai. Recently we noticed a crack in the Glass top and while using the stove, the crack in the glass top began to increase. The glass top became brittle and small pieces of glass began drop. When we checked with Viveks, they had asked me to contact Faber customer care. So we have booked a service appointment to fix the issue with Faber. The Engineer came on January 19 and told that there has been a leak in the gas stove that has caused this break and asked for Rs.2500 to replace the Glass top.

I had paid an amount Rs.4, 190 for the Glass stove and within 2 years I'm being asked to pay another Rs.2500. I believe the glass that is in the stove should have undergone the Quality Control and test to bear the heat from the burner and I assume the product that was provided to me is defective. I'm not sure why for a faulty product I'm being penalized to bear the expense.

Is it my mistake to opt for Faber above other company brands?

I request you to please help in this regard.

I have also attached the image for your reference.

I was opened a complaint ( COC[protected] ) on 31st Dec 2022 against warrant stove, Glass top was blasted without any action, faber service team was visited at my home and informed me that its required to replace glass top, case & burner. Glass top & case was replaced on 3 weeks before but burner not yet replaced. I have contacted local faber service team & regional faber team but no response. Now one of Faber Executive (Bini Bhasker) is saying...

Hi,

We had purchased a Faber chimney in a nearby franke store 9 month's back, and im very upset and disappointed to say this that the chimney is not working properly since the first month, I have contacted the customer care and raised the issue but the technician who came in at first told us that there is no problem and somehow made it work for temporary and closed the call, then we again raised the issue recently and the technician who came next told us to change the stabilizer and we changed it by paying 450 Rs, so he told us to On the chimney after few hours and left . But now its again not working he's telling us that the board is not working and board is defective from the showroom . we are totally frustrated with this chimney and its problems since day one this not the way you treat a customer whose paid 22 thousand Rs for a chimney that we thant would be great, we believed Faber since its a good and quality brand but thus is hectic for us now. Im ready to escalate this in any which ways I find as we are so frustrated with this issue, i dont believe a new chimney would be so bad in Faber .

A technician from your department named (Girish )

Has taken our chimney from our house last week to fix it and he had confirmed us over call to give it back the next day and has given us a acknowledgement for it im following up with the same agent since that day the technician is now telling us that he needs ten more days time to set it right, the way he speaks is ruthless we never imagined faber service is so hectic i have already written three mails for this id and im not receiving a revert what kind of a service sector is this . i want a imediate action to be taken on this or return my chimney and i will get it fixed

The glass cover of stove was randomly broken one day. The service guys from kottayam, kerala came, verified the documents and went back saying they'll replace it. Since then its been 1.5 months and no response has been received. They are trying to now generate new service code with another code to obfuscate the delay in the first registration.

Code. COC[protected]

On 11/1/2023 registered a complaint for service of a high end Faber chimney vide DEL[protected], happy code 942.Franke Faber India Pvt Ltd. Mechanic visited 13/1 but said he wasn’t technically qualified to service it. Now a week since complaint a simple service query is not attended to ....

I register a complaint on 5 Jan regarding my cooktop. But till date the service center does not solve the issue the person name Dinesh phone number [protected] said your part is coming and we change today 17 Jan, but not picking up my phone. On 5 Jan I register the complaint by my registered mobile number [protected], the executive said we order your part it will take 10 days to come. On 12 Jan I called him he said he check in the office and then tell me whether the part is come or not, but he is lying because I called up customer care they said part is ordered on 12 Jan then on 15 Jan I called some senior person named Dinesh in Faber mobile number [protected] he said madam I will definitely send someone on 17 Jan to change the part. I m working person take a leave after confirming by him that he will send someone but today on 17 Jan he is not picking my phone. Very unprofessional by the standards of Faber. Please take action against Mr. Dinesh mobile number [protected]

Ro water filter not working from 3 days

Been to Faber and enquired about chimney they suggest some model … but not available at the shop so they said it should come from Bangalore .. they took advance of 5000 and said tomo morning sharp by 11 they will fix the chimney… but when I called they said afternoon, later afternoon when I called they said evening, later evening I called they said 30 mins 15 mins all these reasons … finally they didn’t fix chimney and called so many times they didn’t even responded my call ..due to this all my work spoiled on that … kindly help on the same …

We had asked for a regular chimney cleaning, we had done the cleaning before and the last time they did it, they did it well but this time when they came for cleaning they used harsh chemicals without diluting it (last time they came they had diluted it) which completely made the chimney grill and the sink in which they cleaned go brown but then they were also very arrogant and wanted to leave it incomplete without even cleaning it and at first they just wanted to completely replace the new grills in my house with another old one that they had cleaned previously. we had asked them for a replacement since they were the ones who did the damage but, there has been no response for replacing the grill and the sink for free.

I bought a 4 Faber HOB Cooktop Jumbo 4BB SS in May 22 from Croma in Bengaluru thinking it to be a good company. But to my utter dismay, the glass of the cook top broke on 22/10/22.

I raised complaint and also spoke to Customer Care every week. I was given update from Customer Care that glass top has been despatched/being despatched and it will be replaced within a week which they are bluffing.

My fingers get cut every day and it is hazardous to work on a broken glass cook top. In spite of repeated complaints to the customer care of Faber India the glass has not been replaced till date, this is not expected from such a reputed company @ Faber India. Utterly disappointed.

Faber India is requested to attend the complaint immediately and save from the precarious situation of cooking on broken glass hop leading to safety and health hazards.

We have purchased new water purifier from Faber India. It is not working properly from one month of installation. It is under warranty period, i booked service complaint Log the issue through customer care on 5th Nov'22.Till there is no response on service and i have called multiple times to customer care but there is no proper response from Faber side. Please do needful on that matter.

Service complaint Number :BAN[protected]

Dear team,

I have purchased Faber chimney in Amazon five months back. that time your authorised service person installed.
10day back chimney is not working I have registered service request ticket no:HYD[protected].

every day I I am reminding on the WhatsApp but No response.

In my life I never face this kind of pathetic service.
Monday I am going to file a case in consumer court.

I had purchased Faber Hob – HTG 654 CRS Br CI on May 2020. In year 2021, there was so much issues with the original burners. I had to raise a complaint and service technician replaced with new burners within warranty. Again, this year in 2022, burners are faulty, the technician is recommending to replace the burners. Since it’s out of warranty, its going to shell out another 5k from my pocket. I had spent 17, 000 INR to purchase this hob, trusting the brand on kitchen appliances. However, my trust is now broken, I cannot recommend Faber to anyone in my contacts.

I am sent this issue in email to Faber customer care, after which a complaint was registered and I was being informed in the phone call that burners are in warranty thus will be replaced at no additional cost. Since then, there is no update nor any follow up or visit by a technician.
I am sending constant follow up emails and all the response I get is We will update and get back to you shortly. This is really unprofessional and utterly disappointed to invest in such a worst consumer handling company regardles they claim to be the number 1 in Hob and Chimney products.

#FraudFaber #Negative #Lie

Complaint against the service:
Since 8 months (the time we purchased chimney) we have faced issues like the chimney suddenly stops or it produces certain kind of voice and we have complained almost 15 times about this but yet this issue has been not solved
They say that there is voltage fluctuation and change pcb everytime
We even called torrent power services to check the voltage and they said that voltage is perfectly fine
They give us the same excuse everytime and change pcb and again the same issue continues
The person who comes here talks rudely with us and the chimney is in warranty still if you cant solve this issue i want to replace my chimney thats it please atleast get a good technician
The service we get from faber chimney is pathetic
We have been so done with the service and so we have to complaint it to the consumer forum as customer care service is the worst here
Faber service person kiran bhai who sees the faber in Ahmedabad was rude with us and when we told them that just replace the chimney it is in warranty coz they are not able to solve this issue since 8 months every 15 days we file the same complaint and the issue is yet not solved

I purchased Faber Gas Hob last month and with in 2 days Glass Hob broke in to pieces. I complained and registered in Faber WhatsApp bot and till now it's been a month no proper ownership and responce from Faber service guys. I called Faber TL / incharge no responses. I am clueless how to get it sort this out .Guys don't buy any Faber products. No service, Worthless. Faber, if you can't provide after sales service, please stop selling your products. Worst service I have encountered.