[Resolved]  Fastrack — Faulty watch

Dear Rohit153,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Thanks Steve..
Name: Rohit Samant.
Phone no.: [protected]
Mail : samant.[protected]@gmail.com

You can contact me anytime.
But I would like to request you again, plz contact to the shop I have told you about and plz replace my watch as early as possible. Im fan of this brand and dnt expect this type of mistake from FASTRACK. It's just that, now I don't have time to go and contact every time to care center for this Rs.750/- watch. I have already wasted lots of time and money for traveling to the care center and showroom. I can understand your care but now please try to understand me. Because every thing has a limit at least in case of sales and service.

Dear Rohit Samant,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Now i don't want any reason s from you, sir. Im requesting you last sir, please do not take more time.
I WANT MY WATCH TO BE REPLACED AT ANY COAST in THIS WEEK.
I DONT WANT FURTHER mailing and replying. IF YOU ARE GETTING THIS WELL THEN DO NOT DO IT AGAIN AND AGAIN.

What have you decided to do?? Tell me last and now..

I am going to register complaint on International Consumer Rights Protection Council.

Your FASTRACK customer care system is The Third class Care System I have ever seen.
I am requesting you since last one and half months to replace my watch and your third class system is still not doing anything for it. Roadside beggars are good that at least they takes money by direct asking for.

Your company have not mailed to that FASTRACK shop or to me that you have accepted to replace my watch. They are refusing to replace that watch because they didn't get your mail.
They told me that only a call from company to you is not allows us to replace your watch.

Please, if you are not able to maintain your brand name and your service then Sell your company to any capable person.

Dear Rohit,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve