Fastrack — gave my watch for 4 time for service but the company is not replacing | |||
i purchased a watch from gouri watch co, bhubaneswar, odisha on[protected]. After using it for 4 months it stopped working, i just gave it for service. then again after using for few months it shows problem of late time then i gave it for service. 3rd time also like that the watch stopped working and i requested the fastrack engineers to replace it, but i was not having the previous bill, so they just repaired and gave it to me, they changed the inside part the sec and minute strip, now my watch looks simple as my dad's watch. 4th time sometime it get stopped and sometime it works i gave it to service center then they asked for 2 previous bill, but i was having only one bill. then they just repaired it and send it back to me. so much frustating. i took pledge from hence forth i would not buy a single watch neither from fastrack nor titan. Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mis222,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
Dear Mis222,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve