Fastrack — Harassment of Customer

We have visited the fast track show room in Orion Mall Bangalore. We purchased one watch and made the payment via swiping debit card. After 2-3 attempts of swiping the Store manager said that the there is some problem in swiping machine and requested to pay the cash. We agreed to pay the cash but we come across the amount of Rs. 1995/- has already been debited from our account. We told this to the branch manager. Upon this he showed less interest and saying that in the settlement statement the amount is not showing and it means the amount is not deducted. We showed them net banking message as well as we open our net banking account in his system and showed that the amount was debited. Upon this the branch manager and the area sales manager named shekhar had said that the amount will be refunded back by the bank in one day. However we waited for 3 days and still the money not refunded. we again contacted the branch manager and this time he said to come to the showroom and collect the cash. When we reached there he showed us the settlement statement and saying you please go to the bank and they will refund. Still we have not received any refund. During this entire time period the behavior of showroom manager and mr. shekhar the area sales manager was very unfriendly and rude. They were telling us all false things and harrasing us. It is not about 2000 rs. but its all about the behaviour and customer handling done by these two guys. Our concern here is write this just to inform you how customers are been harrased. The same things happens with one of our friend earlier also. Due to all this we are going to send a legal notice against the fast track for fraud, cheating and mental harrasment to the customers.