[Resolved]  Fastrack — not replacing the watch strap in time

Dear bazeer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Sir

I gave my Fastrack Watch to Titan Service center, Trichirapalli, Tamil Nadu, South India for replacement of my watch strap on 23.9.2013, The representative said i will take 10 days for the replacement, now it takes 15 Days, still now i dint receive my watch, they are saying that, there is no stock, I think Titan is a largest Watch company in the world but your service is too bad, please take necessary action to receive my product in good condition, , this is not at all good experience, please take necessary action

Name of the service center:
Watch Care Centre
Jenne Plaza 5, Bharathiyar Salai, Trichy-620001.
Phone:[protected]
My service no:S24791
Design No:D335 / 9333PJA
Strap Type: P
Complaint : STRAP
Date :23.9.2013

REGARDS

B.BAZEER AHAMED
[protected]
[protected]@gmail.com

Dear BAZEER AHAMED,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.
Sincerely,
Steve