Fastrack — Poor Quality Service and product

Address:403502

I purchased a Fastrack watch from a shop in Mapusa Goa. A dealer in fastrack watches after about a month o[censored]se it just stopped. I took it back and he said that he would send it back to the company which took about 15 days for it to come back when i got my watch back after 1 week o[censored]se the secound hand just came out and the watch and again the watch has stopped.
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Dear jeysus,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Contact No: [protected]
[protected]
Email : [protected]@gmail.com

Add: House no :370/3 Danva Thivim
Bardez Goa
Dear jeysus,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve
Dear jeysus,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

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    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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