Fastrack — Watch is not working | |
I have purchased a fast track watch on 02/04/1/2016 modal no: 6131WL01, now it stopped working after three month then i visited to the store nearby which i have purchased then they told me that the machine was not working properly and they do some work on it and watch started, watch stopped working again on 17/10/16 than it sent to fastrack service center for repair it retrained after 15 days and working till, On 15/01/17 again watch stopped.so in warranty time it got four time stopped working and i have facing problem many time.so i want to replace this watch with new one. Was this information helpful? | |
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 3 Comments | |
Comments
Dear Steve,
My self J.P Meena
mobile no: [protected]
email add. [protected]@gmail.com
I understand your concern but we brought for fastrack watch as its having name in market, after that we facing loot of problem, the most of time watch is not working or with service center for maintenance. After brought this watch we are not used its properly. I think it is not repairer, I need a compensation for agony which I faced so far and also a replacement watch(working condition).
Hoping I'll get a proper response from your end at least.
I have purchased a fast track watch on 02/04/1/2016 modal no: 6131WL01, now it stopped working after three month then i visited to the store nearby which i have purchased then they told me that the machine was not working properly and they do some work on it and watch started, watch stopped working again on 17/10/16 than it sent to fastrack service center for repair it retrained after 15 days and working till, On 15/01/17 again watch stopped.so in warranty time it got four time stopped working and i have facing problem many time.so i want to replace this watch with new one.
My self J.P Meena
mobile no: [protected]
email add. [protected]@gmail.com
I understand your concern but we brought for fastrack watch as its having name in market, after that we facing loot of problem, the most of time watch is not working or with service center for maintenance. After brought this watch we are not used its properly. I think it is not repairer, I need a compensation for agony which I faced so far and also a replacement watch(working condition).
Hoping I'll get a proper response from your end at least.
I have purchased a fast track watch on 02/04/1/2016 modal no: 6131WL01, now it stopped working after three month then i visited to the store nearby which i have purchased then they told me that the machine was not working properly and they do some work on it and watch started, watch stopped working again on 17/10/16 than it sent to fastrack service center for repair it retrained after 15 days and working till, On 15/01/17 again watch stopped.so in warranty time it got four time stopped working and i have facing problem many time.so i want to replace this watch with new one.
Dear Meena
Thank you for confirming your contact number/email id.
Our goal is to always deliver an amazing overall customer experience. Building raving fans and brand ambassadors out of all our customers is our mission.
We know how important it is to solve your complaint at the earliest.
Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id.
Our goal is to always deliver an amazing overall customer experience. Building raving fans and brand ambassadors out of all our customers is our mission.
We know how important it is to solve your complaint at the earliest.
Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve