FedEx Complaints & Reviews

I have sent a courier from Hong Kong to Kerala with AWB[protected]. It reached Bangalore on 2nd December 2021 and it stuck there almost 15 days. I have sent all the required document for customs clearance. But there is is no repsonse from their team on call or on email. I would like to request to get the exact status and clear the customes and deliver the package asap.

Dear Sir,
I am writing this complaint against FedEx courier service. One courier coming from Malta to me. November 30th my employer sent . But FedEx courier keep my courier in Bangalore FedEx facility at Bangalore till December 07th. I called more than times FedEx customer care. But they cant give correct answer. Now I am totally afraid. That is my urgent document. Now 15 day more. My tracking number is[protected]. Please do needful action. That document I want for my visa proceedures.

I had sent a package to Spain sometime in August, the package got returned because Fedex missed some documentation.
Airway Bill[protected] Invoices Issue[protected]
They called and assured me that if package get's returned they will refund the amount they charged for the delivery. It has been almost 3-4 months, I have written them so many emails and called customer care but there hasn't been any update on it. They informed that the refund request is being processed under ticket# C[protected] but there is no update on this even after many follow ups.
Attaching

We shipped a laptop from US to INDIA. I submitted KYC documents on 8th Dec 2021. After that I received an email to provide confirmation on import tax. I provided my confirmation on the same day (which was 4 days ago).

Since then the status is still in "Clearance Pending" and I didn't receive any email despite multiple follow-up with Clearance Support team.

I contacted Fedex Customer care but there is no much help. All they said is they are adding a note for the team to contact me in 24 hours but they didn't. Really stressful situation as I need the laptop asap. Fedex is not doing a good job handling packages on time and it's loosing the trust. Appreciate if they can get this resolved soon.

I shipped 85 kg of household items from Bangalore to Kolkata. They were supposed to arrive Kolkata on 6th Dec but they became undelivered since FedEx stopped their domestic service. I am moving abroad on 14th Dec and these were all my luggage. They contain invaluable personal collections, our baby items, and everything I wanted to take with us. I contacted FedEx customer care a zillion times, from the very first day that these are urgent but no help yet. The only help they did was to tell me to collect the 85 kg items myself from 65 km away, for which I already paid a lot of money. Moreover, Google can't find the address somewhere in Howrah. Additionally, I am leaving the country and I don't have time to chase FedEx. Why did you take my booking then? I have until tomorrow (14th Dec) to receive the items, else it will create a big problem for me.

Shipment tracking number[protected]

@Fedex: AWB[protected] is delayed inspite if several back and forth with FedEx - truly disheartening experience - can’t say I’ll be using FedEx going forward - expensive and causing delays in clearance and delivering packages!

I ordered a 499USD value lens product from Laowa website and the it's been shipping from Hong Kong to Chennai through FedEx, got my tracking number on 26th Nov 2021 and the item was reached 1st Dec 2021 in Bangalore for clearance and tax charges.

From FedEx team Ashwini Mathew (Clearance Support Admin) FedEx Express Middle East, Indian Subcontinent and Africa (MEISA) who is the one alert the invoice is not clear and need to submit further documents through email.

* Commercial Invoice.
* Purchance item Invoice.
& a Declaration letter to Assistant Commissioner of customs, courier cell KIAL, Banglore 560300, For to update the true details of my value.

All the required documents from my end are submitted and still I dint get any reply from them, after so many trying of call Aswini Mathew picked the call and told with in 24 hr or 48 hrs they will update the form and status will be update. I'm waiting for so many days, I tried calling them for proper reply and the status of my product.. but they not at all picking up the call.. customer care is useless no solutions they have.. other than asking my details again and again.. what I have to do now ? It's been more that 10 days.
In mail they mentioned every day of delay the addition chargers will be get added and also they stated this

"Reactivation charges INR 5000 would be applicable if the documents are provided for clearance after 30 days of arrival"

What I have to do now I dono. WHERE TO SEEK HELP !?

My package is supposed to delivered by[protected], but still is stuck in bill of entry itself even though i have submitted necessary documents pertaining to name and value change from the shipper. I submitted the revised invoice also, Kindly look into this

They are unable to clear the customs and also they are not responding to our calls or what has to be done to get our package one of the worst services I have ever seen, never doing business with fedex again

Our courier was sent from Perrysburg, Ohio US (Tracking No.[protected] on 02 Dec, 2021 and expected date of delivery was 06 Dec, 2021. But it is still not received and lying in Mumbai since 05 Dec, 2021. This is important documents and need us urgently. We disappointed by the service of Fedex. We called to Fedex customer center but they also not able to give us exact location of the package and not resolved our complaint. Only expected date of delivery changing day by day. Fedex is untrusted service provided for us henceforth.

#[protected] it is been more than month so far package was not cleared from customs. Everyday I’m calling customer care and FedEx representative but there no progress. Here in this page I posted the same complaint long back fedex has not responded to me till now, though I see FedEx responded others who posted lately after my post . Kindly clear the package from customs and delivery by this week

I ordered my package and the shipper sent my package on November 29th. The package was scheduled to deliver on December 6th. On December 6th when I didn’t receive my package I checked again and then it said “scheduled delivery pending” and “no scheduled delivery available at this time” it’s now December 8th and still no package. I ordered a package from USPS 2 days ago and it came in before the package from FedEx. This is extremely irritating and when I tried talking to FedEx customer service, they did not help me.

Hi Team,

My package was come from the USA and reached Delhi on 16th November. One of the FedEx executive (Mahish Benjamin) calls me for sending an authorization letter to the Deputy Commissioner of Customs Department with my acknowledgment to release my package, as this is the gift from the company (Snaplogic Inc.) they send as 0 invoices. I have sent the letter on the same day but no one responding my email for the next 3/4 days. A few days later another FedEx executive (Meena Meheta) told me that letter should not require now and ask me to send the estimated invoice to release the package. After sending the estimated invoice on the same day my package was dispatched from Delhi to Kolkata on 3rd Dec and got an autogenerated email from FedEx that it should be delivered by the 4th of Dec. While I reach out to FedEx customer care on 5th Dec, they inform me it was handed over to their Partner but because of ongoing company merging it was delayed but they assured me this case has been escalated and should be delivered by 6th Dec. Now when I am trying to reach them several times, after taking my complaint id they went on hold mode and didn't respond back even I was waiting for 30 mins. I didn't receive my package still now. This package contains the recognization of my hard work through entire working tenure, became a first-person from India as Snaplogic MVP (https://mvp.snaplogic.com/mvps/)
Hope you understand the importance of this package for my life, hence seeking your help. PFB the package history.

AWB Bill No #[protected]
Complain No # C[protected]

Thanks,
Supratim Das

Tracking No:[protected]

The item was supposed to be delivered on 2nd December but still not received. The tracking shows as Tendered to the authorized agent for final delivery .No Proper response is given when called to customer care. I called more than 4 times but a worst response.Request You to please resolve this issue ASAP.

Regards,
Solomonn

Medical Emergency!!!

I did book courier with us on 04/11/21 and It almost 1 month over but still there is no update on my regarding my shipment and its not yet shipped.

The agent/Executive is speaking very rudely and asking extra money 2900/-

Agent/ Agency Name : Prasad (MI Global Express)
Contact Number : [protected]
Location : Ramamurthy Nagar, Bangalore

Request you to please help me in this bcz its medical emergency !!!

Thank you

Sender Name : Akhil
Contact Number : [protected]
Mail : [protected]@gmail.com

I m janak sehgal age 79. My AWB IS[protected]. I ve been told tht your courie will be delivered after submission of IDs which i submitted on 2 dec but still customer care people are saying it is not updated I tried to do this again but could not do it already paid so much amount on uploading as i m not used to all technology and i do not hv any one who can do it for me
kindly resolve this issue ASAP
thanks

I received a package from fedex regarding the completion of my KYC on 3 December 2021. I have uploaded my documents twice but the KYC is still incomplete. I have called FedEx twice but still, the issue has not been resolved. I just want to know how can I complete the KYC. I have no business connections with the company that has sent me the product, I am just an individual receiving a free sample product.

The package which ordered online was supposed to reach on Monday evening but I did not receive my package but instead I received an email and sms that my package was delivered. I initiated complaint regarding this to fedx India and contacted the customer service but there was no proper response from the fedex, so please kindly help me.

This is regarding account no[protected] belonging to national center for cell science, Pune. We recieved a package in fedex envelope (AWB[protected]. During billing Fedex is absurdly charging us the price of a box weighing 3.5 kgs. We have the envelope with us and on it the tracking no also is mentioned. we have contacted fedex and send them pictures of this envelope. Yet fedex refuses to resolve this issue and someone sitting over there is thretening to block our institute account which was used for this. This is a clear cut case of cheating on part of fedex. Fedex needs to charge us the honest amount. We will also request the consumer forum and fedex authorities to take action against the fedex employees who are doing such harrassement of consumers and cheating them. We have attached the pictures of the envelope and the mail from fedex as written proof on the part of fedex to cheat its customers.

I have ordeed a guitar from bajaoo.com and the product was shipped on 22th of November and it was supposed to reach on 27, there tracking status shows that it was tendered to authorised local agent on 26th of november but still product not reached. I called their customer care twice but of no use.It is 30th of November today and they are not telling the exact location of the product and delivery date.