FedEx Complaints & Reviews

My Order dated: Thu 9/23/2021 (03:55 PM), AWB number:[protected]. The product was scheduled for shipment two days after 23rd of September, 2021. I haven't received the order yet and it has been a month. This long delay is causing substantial monetary loss and inconvenience, something FedEx or the clearing agent SUN IMPEX CLEARING AND SHIPPING AGENCY PVT. LTD don't seem to really care about given the extent of the delay and lack of contact from the company's end.
Mr. Imran Parmar from FedEx is responsible for this because he has been assigned as the clearance broker (there are complaints against this man on Consumer Complaints India as well). He does not answer any calls (has standard email "i am not in office will contact when iam back") and along with Sun Impex Shipping and Clearing Agency (Mumbai) are sending 2 document requirements every other day this not only delays our work but is going to result in late fees and substantial company losses. I have kept calling and replying to mails and cooperating because of my desperate need of my product. But they are deliberately not cooperating and are delaying this products shipment.
Despite multiple calls to FedEx India on Customer care number every other day there has been no solution for over a month now. None of the Customer care representatives have also taken any initiative to expedite my order at FedEx.
I have attached email correspondence below and I request of strict punishment of the parties conspiring and deliberately harassing me and my company owning to the price of the shipment. I also request for immediate release and clearance of my shipment by the parties involved on a priority basis.

Mam/sir,
My shipmenment no. Is[protected] . Sender had already send invoice copy though delhi fedex office is not releasing my shipmenment. First they are asking to send on given link than they asked to send it on meena mehta's email id. I am fed up of all this. They are doing all this to take money as find.

While I'm visiting India my laptop had an issue and my company shipped a Laptop to me as I'm in India. It has been a month, and I have submitted all the required documentation the KYC and clearance team have asked for. The FedEx representative won't even respond to emails and phone calls. After a week of my emails, when he wakes up, he asks for additional documents. Same process repeated for 3-4 weeks so far, wasting our time and resources since one month. I have complained so many times and FEDEX still didn't escalate nor assigned my case to a responsible representative. It has been so frustrating and stressful for me to call and know about the status that it is still delayed every time and in fact some respond very rudely that it can take another month or so to get the next update. I made almost 200 calls to customer care to know the status and no one gives accurate information nor willing to disclose manager's phone number or transfer the call to a responsible representative. I felt like there is no TRANSPARENCY and TRUST in this company. This is me being polite after so much frustration. First ask your CC reps to be polite when they talk to customers.

AWB No.[protected] My package is holded 4 months after I submitted all the details and proof still i hvnt received single mail from fedex team if we call customer care they are not responsing properly not giving me solution its still continuing if we send mail we receive am week off, am week off they are week off in 4 months continuesly very poor service

I have sent some medicines to my sister in canada from india on 17 September 2021. After tracking it shows "in transit". I contacted customer care for 2-3 times and they simply replied that they will call back but till time no solution provided by them. Please do the needful
Tracking id[protected]

We shipped used laptop from US to INDIA for parents use - i have declared value - but still customs is charging import tax of 95% - we hardly get any response from fedex rep., with great difficulty we managed to get hold of one guy which he responds once in bloom moon or 24hrs, cant be reached by phone, no response . our package is stuck customs since 1st of october we also agreed to pay duty taxes still no response.

I am very disappointed in a delivery made today. The package was my granddaughters diabetes supplies. I do not live in a town. We are a little bit outside of one. Apparently the driver or assistant was too lazy to take this package to my door. I would have never looked for the package where it was basically dropped. My neighbor happened to be outside and saw them just dropping it right outside of the truck door. With all of the package thefts, the delivery people should be more aware of where they are putting someones life saving medical supplies. This is totally unacceptable and I hope that it never happens again. I am attaching photos of where it was dropped and how far away it was from my front porch

Fedex delivered a computer battery to my home on Saturday 10/16/21 at 3:35 PM, but the driver tossed it from about 10 feet onto my concrete porch. I called Customer Service at FEDEX and got the usual brushoff from somebody in the Caribbean. This driver should be fired! I opted to pay for FEDEX shipping ($15.00) because I wanted to minimize the shipping time to cut down on heat exposure during transit and mishandling. I certainly did not expect this!!

My package was delayed too late. After FedEx picked the package, (per tracking info) it sat at their distribution center for 3 1/2 days w/o move it, and then came to close by city then to different state (2 states away from my state) and no update no more. I've been notify on text that it will be deliver on a giving date and an adult signature require but never show up. I expect my package 4 days ago and never show up. I called the customer support and he said they are committed to deliver customer package on time. This is not the 1st time, my previous package show out for delivery but it arrive 2 days later. Fedex is very poor service

We have shipped one shipment from DELHI to ALGERIA on 13/09/2021 with tracking number[protected] & Now it's about a month but they don't have any delivery update. There is urgent life-saving medicine in that shipment which is very important to eat for the recipient. You are playing with someone's life. We have been calling FedEx customer care since 10 days but they have the same reply that they are searching for it. I wonder how long you will search for it? Is there any limit on the time period for your searching? They don't have any shipment update. Is it lost or so? This is the very worst experience with FedEx. Mostly FedEX customer care person disconnect the call when they don't have an answer. We have registered many times complaint with FedEx but they don't have any updates. This is FedEx complaint number- C[protected]. That shipment is very urgent. Receipent is waiting for this long time.

Hello. I haven't still received my package which had to be delivered yesterday (6 October). Please, arrange the delivery as soon as possible.

The tracking id is[protected]

I had to receive my package yesterday (6 October). But It hasn't been delivered yet. Please arrange the delivery as soon as possible.

The tracking id is[protected]

I am getting the run around from FedEx also. I send a package to my daughter in medical school in Barbados on September 8. 2021 and it's now Oct 6. 2021 and she still doesn't have the package. Everytime I call FedEx they tell me the same lie that someone will contact me, or keep me on the line until closing and hang up after I ask for a supervisor. I paid almost $500 to send toilet tissue.pads, iron, blender, snack food, her diet shake mix, cream for her face and hair products. I also placed a claim to get my money back but no response. I need help

Hello,

On October 1st, 2021 i shipped a Fedex envelope FROM VANCOUVER, CANADA to HYDERABAD, TELANGANA, INDIA with some documents in it, it was suppose to be delivered on October-4, 2021. But whereas its still stuck at Bangalore customs and still there's no update since 2days.

It was sent on international priority, please help me in delivering this out as soon as possible. No customer representative could help me out on this.

I have Shipped a package from USA to Hyderabad, India on September 21st 2021 and it is supposed to Delivered on September 24th 2021. As of today 10/06/2021 it is not Delivered. Status is showing Bangalore customs clearance waiting. I have called more than 100 times to FedEx Customer service and provided all the documents in email and uploaded to KYC, still no response. All i sent is documents not sure why it is taking so long. And, the response from FedEx Representative is very poor. This documents are very important for my Bank loan process. Because of this delay from FedEx. I might loose the opportunity to buy a home in India. As we have limited time.
AWB :[protected]

There is a staff by the name of Ogechukwu John who called me the telephone number +[protected] billed to deliver a parcel to me on Monday, 4th October 2021 in Kafanchan, Kaduna State, Nigeria.

The first problem was that the staff hung up the first call he made to notify me of a forthcoming delivery in the morning. Later, I called his phone number more than 9 times without a response.

To add salt to injury, when the officer who claims to be in charge of FedEx Kafanchan called me on +[protected] past 19:00, instead of listening to my complaint of dissatisfaction with the attitude to service delivery by Ogechukwu, he equally hung up the call on me.

When he finally called me on Tuesday, 5th October 2021 in the afternoon, rather than listen to my displeasure with the way the FedEx Kaduna delivery staff and treated me, he, too, disrespected me saying that even if I complain to FedEx International, "nothing will happen" as he had worked with the company "for years." After all, I was "not the only customer."

For more than a decade, I have received parcels delivered to me by FedEx in Africa and Europe and acknowledging that FedEx was counted as one of the best in the world, my misgiving is that the way Ogechukwu John and the staff in Kafanchan Kaduna State, behaved towards me, if not restrained, might lead to customers' loss of assurance in FedEx. Hence, the focus of my complaint.

For the distress the misbehaviour of said staff caused me, I urge that FedEx makes them tender a written apology to me and my person for disrupting my programme on the 4th of October 2021 and then disrespecting me when I complained.

Thank you and be guaranteed of my esteemed regards for FedEx International.

My order[protected] has not been delivered and it’s due was last week and now the international dept is mot even answering my calls.
What is the update?

This is regarding consignment No[protected]. Am highly dissappointed with fedex 's inefficient and lousy service.Its been more than 10 days n my consignment is stuck at Raipur.Their customer care service is extremely lackadaisical, after taking full payment from my brother in US, they say my location, Korba is not under their service domain. I am requesting them to deliver to Bilaspur which is closer to my location at the address below but there has been no response.

Anupama Mahto
B6, Suncity Colony
Behind Maharishi School,
Shubham Vihar
Bilaspur
PIN - 495001
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Was expecting a important package today, log on to website to see when. Website states that delivery attempt has been made at 10am. Go downstairs to see door tag, no door tag. Then check my intercom just to see if my bell was rung around the time of attempted delivery NOPE!!! had my super of building check to see if Fed Ex was there around that time once again NOPE!!! Call customer service to see why its stated they attempted delivery when they did not. One told me there was nothing she can do and the next delivery date would be three days later unacceptable. Call back get another CS rep who states he will get on truck to have delivered today. Call back to see if that is truly the case and the next CS rep told me the prior CS rep did not do anything he said he would. Call back again only to now be routed to some escalation team who in my opinion is a waste of skin because they did absolutely nothing to help resolve this issue. Here the kicker I needed package today due to have surgery Monday, but they did not know that so they don't care, and I don't know when this package is really going to get here. These people need to take there job more serious, AND STOP HIRING LYING DRIVERS!!!

Please remind delivery drivers again to leave deliveries next to front door and not at steps propping gate open with packages. Gate needs to be closed and packages left next to front door This is ongoing