FedEx Complaints & Reviews

I rather pay for shipping than use Fedex ground Kernersville NC distribution center for delivery.
I made a purchase on rugsusa.com on Dec. 29, 2021. They had my full CORRECT address, but fedex ground kept saying they didn't have my full apt number. I couldn't give them the apt number because it was restricted delivery.
Rugs usa told me that at least 2 times they sent the apt. Number to fedex ground. They had the ticket #, they had proof, but fedex kept saying they never received any information from rugsusa. So I had enough after 10 days of fedex saying, out for delivery then changing it to the next day. From Jan 3, 2022 to Jan 13, 2022. Last night I called rugsusa to cancel my order.
I find it strange that fedex supposedly never received the correct apt number, but the moment rugsusa rerouted delivery back to them at my request, fedex got that message.
Fedex ground in Kernersville NC is very incompetent. I am not the only one to complain about them. I rather pay for shipping than use fedex ground for free delivery. This is not the only time I had problems with them. It's happened every single time a company used them for delivery in Winston Salem NC. I am through with them.

I am submitting a claim regarding the driver in my area of Huntington, WV. For months, this driver has failed to deliver packages to our door in our apartment complex and other residents have had this issue as well. It appears as if he will not walk up the stairs to our unit to deliver the packages. Instead, he marks the packages as undeliverable and makes recipients go pick them up at a different location or he delivers loads of packages to the leasing office of our complex, although the delivery status states it was delivered to the front door, thus resulting in recipients having to track down all fed ex packages throughout the complex. This is highly unprofessional and has caused much inconvenience and has also caused several packages to be deemed lost and have to be refunded or replaced.

My package is returning to india due to fedex, india misguidence . They didnt check the rule and hence my package couldnt be delivered in Mexico and its returning back .. i want to have a free of cost export and i want my money back for the package we paid for service.

Fedex could have not accepted the package for delivery if its not possible to deliver .. why did they accept and charge for it and its not delivered now and incurring export cost also.. Fedex should bear the cost and pay us back .

Package tracking ID :awb[protected]
Return package id : awb[protected]

I have shipped 3 packages at the same time. I called to track the packages and only 2 was registered as dropped off. I call fed ex customer service and was told they were looking into them. I filed a claim on all 3of the packages. 2 of the packages said it was dropped off with J Watkins at shipping and receiving but they weren't delivered to the address. The other claim they said they were looking for it and someone would call me every time I call every week. Nobody from fed ex has called me and this has been going on since November 4, 2021. I just want the packages and will never ship with fed ex again.

Hello- I am extremely upset. I ordered a pair of sneakers that were intended to be a Christmas gift from Adidas. They never came. At this point I have addressed the situation with Adidas and then I reached out to Fed Ex. Fed Ex not only didn’t help the situation at all, but the woman I spoke with was just rude. The entire situation is very upsetting. I am out $240, and worse, I wasn’t able to give my brother a Christmas gift. Fed Ex is supposed to be reliable. I was so disappointed with the customer service especially since I handled myself in a polite professional manner. The same was not reciprocated. I never complain to companies. Please advise. I am hoping there is still something that can be done.

This is with respect to a parcel which arrived in India from Italy on 7th Dec 2021. It was with customs who manually examined the package and found item mismatch in the invoice and the items in the packet. Instead of addressing the issue of missing item Fedex has been asking to share an incorrect invoice so that package can be released. I requested for a reexamination and refused to give a wrong invoice.

My case was handled by Ashwini Matthew and Sunil K P from Fedex. On Sunday they said they will work on it, despite several emails I have received no response from them

Hi,

I have a package that is sitting in Bangalore and left undelivered. This is the first time I sent a package from the United States with a trust on fedex international priority service. But my experience so far is extremely pathetic, horrible and very much dissatisfied. When I asked for the office phone number of the agent to quickly resolve the issue, they don’t respond at all even after repeated emails. They kept on imposing warehouse charges(I suppose). I am already fed up with this service. Please resolve this issue and get my package delivered asap.
Thank you

I had one of my shipment that was supposed to get delivered last week on Saturday. I still don't see any update on that. As I have paid for priority shipping and still I don't see my parcel getting delivered on time. Each time i call they give me lame reason as custom clearance. They should be banned from operating in india

Tracking Id[protected]

My package supposed to be delivered on 1/3/2022. But till now package is on air . I tried to call customer care couple of time after long wait call connected later representative disconnected call. This happened multiple times.

Tracking number:[protected]

Can anyone from fedex let me know location/exact delivery date? As of today it showing package will be delivered today but I’m not sure.

I had to recieve a shipment from USA. But now, its stuck in Bangalore due to customs delay. I have submitted the kyc documents. But it was said that documents has not been recieved by [protected]@fedex.com and a contradictory mail saying document has been received. I have been writing mails after mails, calling customer care number everyday and end up with no assistance on phone and same contradictary mails from both. When I track the shipment, status says "in transit", but unable to get the delivery date. On top of all this, I recieve mails saying the shipping will be returned/abandanded.
I am unable to update my kyc documents as well. When I try to login in kyc.fedex.com to re upload the kyc documents, it says documents are already being processed. If the documents are wrongly uploaded previously, I should atleast be provided with an reference id right, so that I can update the document. I have neither recieved reference id.
I want to know what neds to do done next. I want to get a contact of any fedex personnel who can resolve my issues. Please look into the issue and guide me with next steps. AWB#[protected]

This is regarding[protected]...this parcel is not delivered for 4 weeks now...Comment is custom hold. Eventhough informed Fedex india they never replyed or did anything.

Therefore we contacted Fedex Sri Lanka...Sri Lankan fedex found out Fedex india has indentified this gift parcel as an export for no reason even without properly going through initial documentation. This wrong fully indentification as an export led for custom hault..but fedex india still didn't do anything...even not replying to Sri Lankan Fedex as well...Fedex India never communicates with customers...Horrible customer service ever...just paasing the buck around...without really doing anything.

Why Fedex inidia getting customers courier orders if they can't deliver on time. Expected to deliver on 22nd December..but parcel still in India...This is just simple parcel..

Please assist.

My package (Tracking ID No.[protected] was shipped from Kolkata (India) on 15th December’21 for my son Kumar Shreyansh at UK (MK43 0BP) and the expected date for the delivery of my shipment was 21st December’21 but that the same has not been delivered even after the passing of complete 4 weeks. It contains urgent materials for my son and the delay has put him in trouble.

Airway bill number is: [protected]

I had a package sent to me from Beijing, China on 03/12/2021. It has been more than a month and this parcel has not reached me as yet. All details with regards to the clearance of the package (ie; KYC details etc.) has been provided from my end. Umpteen number of emails regarding this has also been sent, to no response or action from your side.

I'm honestly truly fed up with this lax attitude from your side @Fedex. Why have a customer care number which NOBODY ever picks up ?! How can all your staff be busy or "attending to some important work " all the time? It beats me.

The package has been stuck in Bangalore and there seems to be absolutely no information regarding it.

Kindly help out with this situation please @Fedex.

Thanks
Roshni
Chennai, India

This is regarding[protected]...this parcel is not delivered for 4 weeks now...Comment is custom hold. Eventhough informed Fedex india they never replyed or did anything.

Therefore we contacted Fedex Sri Lanka...Sri Lankan fedex found out Fedex india has indentified this gift parcel as an export for no reason even without properly going through initial documentation. This wrong fully indentification as an export led for custom hault..but fedex india still didn't do anything...even not replying to Sri Lankan Fedex as well...Fedex India never communicates with customers...Horrible customer service ever...just paasing the buck around...without really doing anything.

Why Fedex inidia getting customers courier orders if they can't deliver on time. Expected to deliver on 22nd December..but parcel still in India...This is just simple parcel sent as a gift from citizen of India to citizen of Sri Lanka.

Fedex India pleae do not play with customers like this.

Please assist.

We used FedEx so we could ship the item give proof of shipping the item and then get paid from the customer and today that did not work. At about 8:45 a.m. EST We called FedEx to let them know we wanted to cancel shipment of the order due to non payment and have it returned to us. On that call we were told that there was nothing to worry about and within a couple days our package will be returned home untouched. We were satisfied but still a couple hours later called back to get verification that it was canceled. Several hours past and we got an email from FedEx saying the package was delivered... That was a few thousand dollars in that box... A family ring that was sold due to hard times. This is ridiculous and I will probably NEVER use FedEx again unless they legitimately make it right.

Fedex has had 2 of my packages in their Markham, Ontario location for a week. I reached out and they opened a case to have them delivered today, and they ended up on the delivery truck.. But are now both back at the Markham, Ontario facility. So either you just don't want to deliver my packages or you're stealing them and I'm preparing to file a claim because this is ridiculous and its not the first time this has happened. I've reached out to the store that ships with you and have advised them of this and to no longer use your company for shipping, and it seems I'm not the only one that has complained to them about it.

Can you please change your delivery exception protocol to stop drivers who are to lazy to deliver all their packages? I constantly have packages set to be delivered to be delayed as 'delivery exception', saying could not be delivered/customer was not home when I am home, when they did not try to deliver it, they just didn't want to take the 2-4 minutes it takes to buzz my unit number (my name and buzzer and apartment number are listed very clearly at the buzzer box) and go up and down the elevator. There's no excuse for this. They do this multiple days in a row- while I'm home, waiting. They do not buzz, they do not try to deliver it. They just select the could not deliver option because they don't want to try. Perhaps this job is not for them because there is NO EXCUSE. I was just about to finally receive my toy kitchen for my son. I was waiting by my phone all day to be able to answer the buzzer as to not miss it and then I got the could not deliver notification . WTF. stop making it so easy for your employees to be lazy.

Is there any way you guys can build more lockers at the FedEx location in Rialto, you guys are hiring new people every two weeks, most of these people don’t have cars so we have to put our stuff in lockers, most of them are taken without putting our stuff in a locker we can’t go in the building which means we can’t work which means no money, it’s starting to become a problem.

I shipped a package on Friday Dec 31st 2021, and it was supposed to deliver on Monday Jan 3rd 2022 but due to some reason, It got delayed by 2 days.

My Package was very time sensitive, for which I chose Overnight shipping and paid high price for that, and for late delivery I am facing consequences.

Not only that, I was told by Fedex representative on the phone that I will get the reimbursement due to delayed delivery, if I were to call after couple of days from the delivery. And When I called after 5 days from the delivery date, I was told I am not qualified for the reimbursement and upon request to speak to Supervisor, Representative (Named: Christie) hung up the phone on me. This is very disrespectful and one of the worst customer experience I’ve ever have.

I received a bill without any description (invoice number:[protected] half a month after the payment was due. The payment was due 1st of Dec, the bill was received the 14th of Dec. Also, the bill said that this was a reminder, while no other bill had been received before.

I would have paid immediately if I got a description of what the bill was for. However, I only received a billing amount and account number to send it to. I think anyone who has heard of scams would think twice before paying a sketchy unclear bill without description, so I sent an email asking for a description of the mail. After a few standardized emails that did not answer my question, I received the description of the bill. I paid the bill once I received the description and saw that it was actually a bill regarding import taxes.

In the mean time, so much time had gone over that they had now hired a collection agency to collect this money from me and they now want me to pay four times the initial amount (which was already more than half of the price of the package that the tax had to be payed over).
Now I have sent over four emails asking why I should pay the collection agency when they could not give me the bill 1) In time and 2) with any description. They keep answering with other details, none answering my actual question and when I call, they refer me back to the website's FAQ (where my question is obviously not answered).