FedEx Complaints & Reviews

My package is with Indian customs in Mumbai. I'm trying to reach FedEx about getting it cleared but they are not responding on both email and phone.

Date or Incident - 21st September 2020
Client number - Fedex tracking Id:[protected]

There is a shipment with Fedex tracking Id:[protected] sent from UK to India by a friend with his personal belongings as he was planning to relocate to India. The package landed in India on 21st September 2020 and all the necessary documents for custom clearance submitted by 24th September from our end, since then we are receiving only one update that the package is under retrieval process and will be released shortly. Ms. Candida Fernandes (FedEx - Clearance Admistrator) working on this case is updating us with the same email every single time. When we were not receiving a firm update from their end, we even escalated it FedEx Executive desk and Directors Desk on 22nd October 2020, we received a call from Mr. Nimish Mhatre (Executive desk) stating it is been treated on priority and it has been escalated to the management and they are taking care of it but we can't see any update till date, they are still giving the same status that the package is in retrieval state with the customs and it is beyond Fedex control.

Kindly help me in getting the shipment released and delivered from Fedex end.

Thanking you in anticipation,
Heena Chugh
+91 [protected]
chugh.[protected]@gmail.com

From 14/10/2020 my parcel was stucked in customs and i have done my kyc and provided my all supporting documents but from fedex no response nothing my awb no is[protected] my contact no is [protected]
please help me i have sumitted bills what ever fedex asked i have given but there is sms i got from fedex person mr naveen velpari he said send all documents to his mail id Naveen.[protected]@fedex.com i have sended here after that i got reply that he is on vicaton he will be back on 17 november this is service providing fedex that only 1 person handling and who is responsible for late penalty i[censored] are not clearing parcels from custom and going vication for 1 month or playing games with costumer to pay gowdown penalty this is not fair right im attaching documents here u see please help me thanks

I was supposed to get a delivery on Wednesday - 28th October, 2020.

Issue 1: Delay
It was delayed on that day which was understandable.

Issue 2: False promise
I waited another day; still did not get the package. So I called the customer care on Thursday evening : I explained how it was delayed and why I needed it urgently before weekend. The customer-care executive promised that the delivery will be made on Friday afternoon no matter what. But that did not happen.

Issue 3: Using lies to hide their mistakes
Today - Sat 31, October 2020 - I checked the shipment tracking page and it said "Customer not available". Since I never received a call from them nor did they visit my place, I called customer care again who gave the number of the delivery executive.
Upon calling the delivery executive (807422xxxx), he said that he could not call me due to network issues, so he marked it as "customer not available". When I asked him why he did not visit the address, he said he was not familiar with the city, so he did not come.

Expected resolution:
Refund of delivery fees plus compensation fees for the delay.

I had a shipment booked from the US to Mumbai, India via Fedex with priority shipping. Tracking number is :[protected]

The package was supposed to be delivered by 09th Oct but I still haven’t received it. The package has already arrived in Mumbai on 10th Oct but there has been no further movement and no estimated date of delivery. I have contacted Fedex Customer care but the only reply I receive is “we have told our team to expedite the process”.

I have to travel next week and require the package before I go, Pls have the Fedex team contact me and arrange to deliver the package asap.

Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?
Tracking number is[protected]
It is coming from USA . Do i need to give more documents for the clearence. Let me know if i have to do something for that. Does this happen everytime..? It’s taking so Soo Soo long time .

My shipment number[protected] is in custom form 2 days .i have submitted all the documents that are ask .but no response from them. aslo cha assigned by fedex asking me for company itr and gst computation and bank verification letter .i have already submitted ad code .but know why this document are needed by them. cha didn't know where my shipment is . please help me i am regular importer from china but never need such documents .still i have submitted all the documents . please looke up it in this matter

Hello,

Please help urgently to deliver my shipment which was shipped under overnight priority.

Neither I’m able to track the shipment nor the tracking number shows any status post 24th October.

Please help in the same.

Regards

FedEx AWB number:[protected]
we have purchased used Lens from Amazon.com, the Lens which was ordered is purely for personal purpose
The actual cost of the product is INR 83686.71 with free shipping to India from Japan.
we have been notified to pay INR 60360 towards Customs Clearance Charges at Bangalore Gateway.

Actual Complaint: we have requested FedEx to send us itemized BOM towards the charged amount. in spite of sending multiple emails and calls to Customer care, we don't have a reply or call from FedEx.

our concern is custom charges should be 29 % but the charged amount is way beyond that, which is 78%. we need a proper explanation for this.
when we have customs in HYD Airport why is it been sent to Banglore Gateway?

My international shipment with AWB number[protected] is stuck at New Delhi with a status "Clearance Delay". The earlier delivery due date was 20/10/2020, now it appears scheduled delivery pending, and showing exception reason as "Goods are subject to regulatory review". My shipment is for individual use, and I've submitted the required KYC documents which they have already acknowledged. No communication is made from their(FedEx) end and they are taking exceptionally long time to deliver the shipment. Im attaching the screenshot of the mail sent by them about current status of my shipment. Please resolve the problem as early as possible.

Shipment was supposed to be delivered on[protected]. But till now i.e on[protected] it is not delivered even after I received msg from Fedex that shipment is out for delivery on[protected] and it was sent from noida on[protected] to Pune. And if you call their cust care [protected] they start arguing with you. This is the worst courier service in India. Shipment no[protected]

My shipment is sitting at customs for 3 weeks and not moved at all. There is no update about what the delay is about. Only vague replies and no phone number provided.

Kindly push the matter to the right person who can release this block at customs.
Consignment tracking number is Tracking number:[protected]

Item is extremely urgent for medical needs.

My order was shipped from USA on 8th October 2020 and it arrived in India on 14th October 2020.

The delivery date according to FedEx was 14th October 2020.

It has been a while now that I have been trying to contact FedEx customer service.
I emailed them on [protected]@fedex.com as well and I received a generic response with no answer to my questions. The replied to me 6 days after I sent the email.

What has happened to FedEx?

Not only that, the customer service people hung up on me at least 15 times when I asked about my shipment.

One customer service person actually helped and forwarded my request to the higher department. They called me back.

And, guess what? They stopped answering my phone and even added me to the block list.

No one is telling me what exactly is happening with my shipment. Where is it and when it is going to be delivered.

FedEx has the worst customer service nowadays.

My shipment is worth $430, which is a lot for me.

All I want is my shipment to be delivered ASAP.

FedEx has not even updated tracking since 6 days now.

And, in tracking they wrote "Customer has requested non-express clearance."
I never asked for a slow service. Why would I ever ask for a slow service?

Who in their right mind would request non-express clearance.

This is complete cheating and fraud.

I want my shipment delivered ASAP.

We paid 200$ to fedex to send from US to Kerala. A package ( used laptop HP Chromebook 11 G5) Airway bill number[protected], with proof of warranty expired was sent ( 2year old Chromebook). We were clearly told the import tax would be 10% of the value. We assumed that by the fanciest calculations the consignee won't be charged more than 5000Rs import duty. There was a 10 day delay being held up at Bangalore customs. We called, sent enough documentation, on it being used and they still charged an import duty of 14000Rs to the consignee (senior citizen). At first we saw customs wrote the model number as the wireless card in the computer inspite o[censored]s sending formal documentation with the product and model number on the value with the product. Then they kept asking for internet price even when the value was stated at 200$ with warranty expiry. There is no point in sending documentation. They do not read through it. And you call and call to no avail.

Please use this as a deterrent to not send any goods via fedex. It will never reach on time and fedex is terrible brokering with customs. They will keep asking for documents as a stalling process.

FedEx Tracking Number : [protected]. I sent a parcel on 29-Sep-20, but my party has not received the parcel yet. I have not seen such poor service till date. I was shipping thinking that your company is the best company. But I was wrong. Where is my parcel?
Regards
Suju B Nair
[protected]

My package AWB :[protected] arrived on 4th Oct, person from FedEx sent me an email on 8th Oct to submit value evidence which I submitted on the same day but till now Oct 14th I haven't got any single response from either customer service or the person named Manish Tomar who sent me the email. I have talked with Customer support lots of time but they say the same thing every time that they will resolve or someone will respond soon but no response. So Pathetic service, It is an international priority service but there service is very very poor.
Please resolve the issue asap.

My package had already picked up from Hong Kong 3rd October 2020 and the initial delivery date for Chennai was 6th October 2020. On 6th October 2020, the delivery date rescheduled to 8th October.
In these period of time my package travelled HONG KONG-JAPAN-CHINA-NEW DELHI-DUBAI-BANGALORE. At current there is no scheduled delivery date.

On 9th October 2020 got an email indicating that the customs need additional documents for valuation of product. Provided the documents promptly after consulting with Fedex customer care.
Since then there is no status update from Fedex. Rather its just mentioned "Shipment Exception -beyond our control".

The package is in International Priority. If the document is required can be shout by the custom department on the very same day, then how come its taking indefinite time to review and clear that product?
Fedex is totally worthless, they say they are following up. What kind of following up is this if nothing is happening? What kind of service is this?

Customer care support is not attending my calls now.
Lost money, time and now waiting with indefinite patience for this.
Any help would be really appreciated.

Fedex is not delivering my shipment even after paying for priority for one of the shipments . The shipment delivery is delayed as per the timeline, even after repeated calls, I could not connect to the customer care, Thy dont hve any support for India delivery. Also wrong delivery status has been updated stating future date requested which I havent, I need the shipment by today delivered. This is URGENT.

AWB[protected] &[protected]

This is regarding Fedex AWB[protected] wherein Fedex India custom clearance team filed BOE 10 days late which caused a fine of INR 75000 and in Fedex tax invoice duty advancement charges were levied when custom duty payment made to customs directly and due to delay in filing BOE demurrage charges were also levied.

We tried to reach Fedex through all medium be it email/Customer care phone or twitter but they didn't even bother to reply.

We would soon be sending them a legal notice for the same

I'm highly disappointed by FedEx's service. There was a packet I was supposed to receive and it has been in the delivery hub for a week.

I called the customer care on Friday and requested to let me know if I can pick up the delivery myself. It is something urgent. But I was assured that it would be delivered the next day. It still hasn't arrived. I was not given any contact details to the delivery hub. Can you please make sure this gets delivered today?

This is very disappointing.