FedEx Complaints & Reviews

I have had a parcel coming from hongkong to bangalore, which reached India on 18th of August 2022 through FedEx. I was asked to submit my kyc related documents. Since the shipper has interchanged the address and consignee name, I was asked to submit a declaration regarding the amendment in the consignee name and shipping address. Since the address was o[censored]niversity's I was also asked to submit a declaration in the letter head for the same since the order was for my personal use (individual) and not for any commercial use by the university. I was asked to submit a govt id, gst certificate o[censored]niversity which i uploaded. Inspite of all this, my docs are being rejected everytime. Each customer suppprt person has no idea what is wrong and thus has their own set of rules. The new mail says that the docs are approved but still not accepted because it is incomplete/ not acc to the custom norms. I have resubmitted the documents n number of times and yet my parcel is still stuck at the customs because the kyc unit is not clear about their rules. Even if the error is from their side, i have been asked to pay demurrage charges. What nonsense is this??

I have an confirmed delivery of my product is on 19th Aug 2022. but I did not get my material delivery till date. my Tracking id is[protected]

Aug 19, 2022

Suvendu Choudhury
Managing Director, International Operations

Maya Nakhdjavani Rao
Managing Director, Customer Experience

FEDEX took this document containing very important University documents under its AWB No.[protected] on Aug.04 2022.

Till date No De;/livery has been effected for which delay we hold Fedex fully liable and responsible.

Your statement that delivery was refused is false as no one called or visited the Recipient. If at all delivery was refused as Fedex states, prove it.

Saraff
[protected]
The School of Chinese Language Kolkata

My FedEx delivery shows 'held, unable to accept payment'. Please what does it mean and how can it be resolved?

Tracking number[protected]

Our shipment is not yet delivered because your finance team hasn’t updated the payment of customs duty we have paid through bank transfer. So we are facing indefinite delay. Daily im calling fedex. And they say it will be updated shortly. Pls update.

This is regarding complaint no.C[protected] with tracking no.[protected].

There are multiple mistakes for which I had to pay the amount; Listing them below.

1. Even after giving a pre-alert that my CHA should clear the shipment in New Delhi, they ignored it.

2. FedEx shipped the shipment from Delhi to Kolkata customs without my permission or any notification. I was penalised by the Kolkata customs for 25000INR for late filing of BOE because I didn't have a CHA in Kolkata. After all, the shipment was meant to be cleared in New Delhi.

3. I had filed a complaint regarding this on 12th April 2022, but I received an acknowledgement of the complaint on 2nd May 2022. The issue hasn't been resolved since then.

I want the penalty amount of 25000INR reimbursed.

On 7th of August the shipment arrived in my local area. But they didn't put it out for delivery for two days.
Then on 10th of August they put it out for delivery but didn't deliver it. And after that they put on delivery on 12th of August but didn't deliver it.
There customer support cuts the call after asking for waybill number.

I need my compensation which occurred because of late delivery.

Waybill number :[protected]

Two days package held two days
Delivery to wrong address
Ask for station manager to call me
Five FedEx employees ask them to
Call me never got a call back
So much for customer service!!!

Hi, so this is regarding a laptop that has been shipped from my company in usa for work purpose.
There is this particular customs clearance person called Sumanth who is hopeless at his job of communicating with the customer.
My shipment has been stuck for over a month with clearance team.
They have asked for a value supporting document which i have provided multiple times. The laptop is a HP laptop and costs 1200 dollars and even after providing the value document they say it's invalid and ask me for some other document to show value and in brackets they write (any document that states the price) and i have provided more than that and now they send me a merit letter asking me to sign it to get my shipment cleared..and they state in the letter that they will charge me more even though the duty has been paid.
This is a MAJOR SCAM as i have provided "value supporting documents"
FedEx - you ask for a value supporting document and then pretend to not know what a value supporting document is?
Highly disappointed with the service.. Will never ever recommend fedex.

I have received a shipment from UK on 10/06/2022 and during which I was requested by FedEx for additional document to release my packages. I furnished all documents requested by FedEx by 21/06/2022.

With the document provided FedEx just released on package[protected] and the other package which I am asking status now[protected] was not released until 18/07/2022 inspite of me chasing FedEx team every alternative day.

When I get the tax invoice on 18/07/2022, I see there is a reactivation charged and fine included. This was a ridiculous move as I have provided all documents in 21/06 and FedEx is charging me for their delay. I questioned this on 18/07/2022 and till date I see there is no response received.

This behaviour of FedEx shows they are least bothered about customers.

FedEx team delayed from June 21 until July 18th and they are charging me Rs. 6700 extra. I have requested for more details and they are not replying

I've been charged Rs. 112 as custom duty, Rs. 318 and IGST, 590 as Duty Advancement Charges. Duty Advancement charges is greater than combined value of custom and GST being charged to me. I've paid already for shipping now they're charging me as Duty Advancement. It's pure loot. I've mailed them several times. They're not responding anything regarding this. These companies has no regularities policies. Please look into the matter and refund me this amount. They fcking forced me to pay this.

The shipment from China vide FedEx AWB[protected] is held at Bangalore more than 45days instead moving to Chennai. This shipment booked with delivery address at Chennai but your team held at Bangalore without our confirmation. we called your and sent mail team many times to your team, visited your chennai office but no response from any of FedEx team. if possible clear the shipment and delivery it or send it to chennai we will engage the CHA to do the clearance. the further delay will lead as to follow legal procedures to get the remedy.

Hello,

Our first international shipment AWB[protected] landed in India on 05/27 and clearance exception occurred.

All requested details are shared on very next day on 05/28 and no response heard from FedEx post that for almost a month.

Sent 25+ follow up emails on every different day and even they didn’t acknowledge and respond to any of our emails.

After multiple escalations with supervisors, our package moved for processing further and completed clearance. Now we are very much frustrated as FedEx included a warehouse and duty advancement charges for their own processing flow issues.

Being a startup, our value of the products cost is less than FedEx additional charges. We will end up in bigger loss if we pay additional costs for FedEx side issues.

Hence we are asking FedEx to waive off these charges as it’s all the delays occurred only due to FEDEX.

FedEx - don’t try to cheat your customers using all these costs. If we end up losing business, u will also go out of business soon. Your employees should work for salary that they are earning. It’s all coming from hard earned money of customers like us…. DONT CHEAT FEDEX

On friday evening the one of the team member from fedex texted a message on whatsapp regarding your package has been landed india and you need to pay ₹ 2600 for the land delivery to the doorstep. I agree and accepted they give me the company accountant details and numbers. I paid it on the right time. Thenafter next day morning i got a message from same number regards with package has been start journey with our delivery guys and reached your home by evening time. Then after they again messaged me the product box has been catched by customs and we need to pay ₹2000 for custom fee. I also agreed that then after today they said the box has need license for import, then after they said need ₹3100 for license fee, i didn’t know the rules of the customs. That also i paid, then after few hours later they again messaged me need ₹ 1500 for stamp duty for government. I didn’t belive the person, there phone number was fake, ( +[protected] i called him the phone picked up by a madhya pradesh guy, he didn’t know about fedex, he is a farmer in their village. The executive from fedex was didn’t call me or any of the purposes.they send also fake videos from other social sites. I catched it and they didn’t message me till now

I need my box, i am waiting for the box for last 48 hours.i didn’t have the tracking Id

Sender Name : SALMON FERHAM(USA)

RECEIVER NAME : JAGIN P JOSEPH( INDIA)
Take it as a serious issue and solve my problem immmediately.

Dear Sir/ Mdam,
My courier was stuck up from last 1 month (AWB:[protected] in FedEx and i was face worst service from FedEx India.

Still not received any proper clarification from FedEx.

Even not provide any proper person for better clarification.

Please help to share some proper and best service provider person from FedEx.

A packacge was sent from Shenyang, china containing Provisional degree certificates from University of about 19 students. The shipment tracking number is[protected] and it seems that the package is lodged at Bangalore customs awaiting clearance for about a month. The certificates are required urgently within a week for students for educational purposes. We have contacted Fedex multiple times but have not recieved any positive response.

12/07/2022
Tracking id is[protected]
CHINA-MUMBAI

order on 25/05/2022
its been more than a month shipment has arrived at Delhi but Fedex team is not updating when they will release our shipment every time when we ask for update they are just telling that its in clearance
customer support :-mohit.[protected]@fedex.com
KYC Team:-sahersha.[protected]@fedex.com

Plz I have submitted my all required documents like pan and addhar plz resolve it or release it plz

I have sent an international shipment to Bangalore and it reached there on june 15 and since then no progress and is showing as clearance delay. I have already sent my confirmation to pay all customs duties and kyc documents were submitted. My assigned agent Sumanth is not responding to any of emails regarding status. I’m now very worried about my package. Even contacted customer service, virtual assistance and no one is updating me my status and virtual assistant just replying sent a query and ending my chat. Even after agreeing to pay for everything why it’s not being cleared at customs. Please please release my package or provide my consignment number to track my package at Bangalore customs so tHat i can contact them directly

CBE Filed Date 23-Apr-2022
Current Status QUERY RAISED
Status Date 24-Apr-2022
HAWB No[protected]
Courier Co FEDEX

Since April 25th, 2022, my package status is "Clearance delay - Import". contacted FedEx customer service several times, but the executives had no proper answers. On an average, how many years will it take to deliver a package when shipped through FedEx?