FedEx Complaints & Reviews

Regarding AWB#[protected], the share invoice is not acceptable.

I have already raised multiple concerns and escalation on my shipment delay. Started from March 22nd to till date.
shawn mbm who taken the order, has not informed about the document required for the consignment, and also done huge
mistake with consignee name and shipper name in fedex System.
Due to which we have asked multiple questions on clearance.

On March 26th I uploaded the Consignee KYC and also shared an update with Fedex Team(sangeetha.[protected]@fedex.com).
From 26th March everyday literally, i am sending an email to sangeetha/reaching customer care asking for my shipment update and also all necessary requested documents were shared before 1st week of April.

I have all my emails copied (sangeetha.[protected]@fedex.com, [protected]@mail.fedex.com, mohit.[protected]@fedex.com) starting from March 26th 2022.
Sangeetha, who handed my shipment for custom clearance made this delay for more than 80 Days and finally it got cleared on 29th May, holded my shipment delay for more than 3 months.

I have all my email as proof regarding this.

Now, I received an invoice asking to pay and receive the shipment. It is totally not acceptable and making this shipment delay again in delivering.
Fedex has made this shipment holded for more than 80 days, even documents were provided on time within 10days from the day of booking.

This issue is completely from the Fedex team, who has taken the order without getting/letting us know the required documents needed, and Sangeetha, with her irresponsibility, who holded my shipment for more than 80 days in the warehouse, even though I have provided all requested documents on time.

Noticed issued on 24st May by you to consignee on the "Issuance of 'Final Notice' under section 48 of customs Act 1962 R(W) regulation 5(5)., relating to uncleared consignment from the customs by the Fedex, hence this notice and Act will not applicable on this shipment, since i am claiming the consignment from the day1 booking to till date.

Considering, the received invoice should get a waiver and need to be delivered as early as possible with Zero cost as we already paid the amount for the consignment. Booking amount already covering the custom clearance charges.
I have already created an issue ticket regarding this C69383232 and am waiting for a resolution.

Hope, the team should have copied all my email on this AWB#, if needed let me know will share the details..

Delivery pendinh because A specialized form/statement is required for clearance from recipient. This is the delivery status update. I'm unable to get through to customer service and I believe my package is being held in customs. What should I do?

AWB[protected] This is from Hong kong to Delhi India
landed in Delhi on 27 may 22 but still not cleared . Its 5 June today
why is it taking more than 10 days and still not getting cleared
submitted KYC an all that and your cogent e services confirmed that too
so Delay is not for KYC as well it is just that you people are too lazy
pls Clear the package as soon as possible

Hi

I received email from [protected]@cogenteservices.in to submit my kyc docs . Is this a valid source. I have already shared but now tend to think it was a fraud mail. Please help.

Regards
Madhurima...

Said package was shipped on 11th May with a estimated delivery date of 16th May. Today we are on 3rd June and yet to avail the package, it has been stuck at Delhi customs for more than 3 weeks now. Every day we get a new documentation requirement from FedEx Team and same has been going on for last weeks, FedEx US teams are far more proficient and courteous than their Delhi counterparts. How will "Make in India" campaign flourish when our clients are unable to send packages to India???

I recently ordered two items on eBay, one from South Korea and the other from Japan. FedEx was used to ship my item, a seventy dollar used lens manufactured twenty years ago, from Japan to Ecuador. The other item a used camera that's a dozen years old was shipped by another shipper. I received the $700 camera and was charged a customs duty of $35.20 including tax. FedEx in Ecuador has decided to charge me $37.05 for a "handling charge" (manejo on the FedEx form). They insist it's for customs duty but the form indicates it's not. How can the duty on a twenty-year old used item be more than half the price of the item, anyway? Someone is trying to scam me. I'm thinking the subcontractor here is owned/controlled by the drug cartel. I'm unable to escalate to someone in US corporate headquarters for an investigation. The office here in Quito has approached the seller for payment because I refused to co-operate with thieves who are using my lens as ransom. Unfortunately, against my wishes, the seller paid. He was only getting $70 for the lens and FedEx took more than half for a "service charge". The shipper should be reimbursed by FedEx and the operation here in Ecuador should be investigated.

Since April 19th (today 42nd day), my parcel has been with fedex, Delhi under the pretext that it has been held by customs. tracking showed DELAYED DUE TO CUSTOM CLEARANCE. They did not approach us for many many days asking us about any requirements. we found some high level officials from social media and asked them to help after which the staff got activated. Came to know a few days back that whenever a parcel is lost by fedex, they write the reason DELAYED DUE TO CUSTOMS CLEARANCE and waiting from customs to hear about it but the real reason is something else. We have got no means to find out the real reason whether customs department has genuinely held the parcel or not. More frustrating is that, they are never reachable and we are left at the mercy of the staff of fedex. Whenever they wish, they send us a reply. Have informed the staff that we will never ever use their services again.

I sent a package in mid April of 2022, for my package to be delivered to Coimbatore India, on April 21st, 2022. It is May 31st, 2022 and the package is still in customs and it still has not been cleared. I have been calling every single day for more than a month for any package updates, and the FedEx customer service has told me that all the KYC documents have been approved and accepted of.

As I do keep calling everyday, it's frustrating how it's been there for a more than a month, and there's nothing, and I have no idea with what's going on with my package, as they keep telling me I will receive a call from the customs, but it has been for way too long. I am unhappy with this service, and I have found out that many people have faced this same issue with FedEx, please help me out.

No update what going on

A phone was shipped to me from the US on 19th April, AWB[protected]. It has still not been delivered. I have completed KYC and even provided every single document FedEx asked me to provide, including confirmation that I will pay the huge duty. They made me provide different documents each time and sometimes even to resend documents I sent earlier. They have absolutely no clue on what is required for clearance and only tell me it is in clearance process. I have escalated to every single FedEx escalation email ID, initially got responses that they are sorry and will follow it up immediately, still nothing at all to date. Now no one from FedEx responds to my emails. I don't know if they have lost the package and are just making excuses now. The US FedEx office says a totally different story and that everything is completed as per them. Please assist!!!

My shipment was withheld at customs for clearance since May 3rd, 2022, and the delivery is beyond 3weeks. I submitted my KYC Documents long back on May 3rd, 2022 itself.
Later I got a confirmation mail from the Superintendent of Customs that customs cleared my shipment, but there has been no response from Fedex till now.
Kindly help me in getting my shipment at the earliest.

My shipment with tracking number[protected] has been stuck at Customs since may 16, 2022. I have inquired multiple times with Customer Support and have emailed them thrice asking if there was any lapse in documentation from my side but there has been no satisfactory follow up and as of May 26, 2022, the package is still waiting at Customs. I even tried to reach them over phone but got no response.

I paid customs duty once. Old product was complaint so they sent replaced new item .The replaced product is now held by customs

I have attached the only response I received from them. I have also attached the tracking history.

Please let me know when and how I can get my package

Rishad ibrahim
Kouppatile puthiyapurayil
Chuzhali post
Kerala, kannur
[protected]

We have a shipment which had been coming for china.
My Tracking Id:[protected],[protected]. There were three parcels dispatched to our place in India. But because of their negligence, they have only sent two parcels instead of three. and these 2 parcels were in customer for the past 28 days and when they sent 3rd last parcel to India, after custom clearance in Delhi customs, They gave us Custom Duty Tax Invoice and now they are charging us unnecessary warehouse charges and duty advancement charges. And Also shipment was so late. keep calling FedEx, but none replied properly. Even we have not received the shipment yet.
Kindly take strict action against FedEx.

Tracking No:[protected]
Request you to process at earliest.
Kindly support.

Your team claims that the parcel was delivered on Sunday 22 May 2022 at the office address and are refusing to entertain the complaint or readdress the grievance .
I had written a mail to FedEx team complaining that I I, Sandeep Nayar, was in Delhi being a Sunday and that the office was closed. How could I have signed the delivery receipt. Your delivery agent has delivered the parcel at a wrong address and himself signed the receipt and uploaded in the system. The response to my mail was that the parcel was signed and received by “Sandeep”.

Kindly sort out the issue as soon as possible.

The parcel contains important pre-shipment samples for which advance payment of $40, 000 has been remitted to the seller . The shipment can only be moved after the samples have been approved by me . Please resolve this issue as soon as possible.

Best wishes

Sandeep Nayar

Subrat Organics Pvt. Ltd
Dipalpur Road Bahalgarh
Sonepat 131 021. Haryana
Mobile: [protected]

Dear Sir,
We raised complaint 1.5 month back about our 2 packages which was not delivered to our clients till date.We inquired about our packages status since 45 days but still not getting any satisfactory reply from your side.Also not getting proper status of our packages till date. so where is our packages?This is our 64th mail to fedex.so kindly update as soon as possible otherwise we will go through legal proceedings.

My important package is coming from outside India.

I am trying to upload KYC documents on kyc.fedex.com but site does not accept files.

It's throwing 400 server down error everytime I upload the files.

Please help me!...

My university sent a document on urgent basis but fedex did not clear it from customs. Reason for exception is- shipment not on the list of custom clearance.
I have submitted my KYC docs as well but again no response.
My entire career is at stake because of fedex. I feel its the biggest mistake of my trusting Fedex.
Please resolve my issue and clear my custom related problem.Its just a piece of paper how can custom stop it.
Tracking no.[protected]

My tracking number for Fedex international priority is[protected] Its been stuck with same status "Clearance Delay" .
I have been calling Fedex customer care regularly to no avail. I have submitted the kyc and ack for payment more than 3 times but getting no response. It is 2 months now!

Please let me know when and how I can get my package.

Dear customer service team,

My KYC for the shipment number[protected] is blocked. Could you please unblock it, so I can upload the docs and avoid any delay at customs?

LOOKING FORWARD TO HEAR FROM YOU!