FedEx Complaints & Reviews

I booked parcel from china with tracking Number:[protected]
now in status of i can show clearance delay from 3 days, i already submitted kyc documents, and regarding this already talk with customer care agent, they tell me for mismatch in GST and IEC, but not in detail which kind of mismatch and how can i correct it, please help me, Thanks.

Hello,

The shipment has been already delayed from more than 2 months and still it hasn't received. I booked the courier on Dec 7th 2022 from INDIA and it is supposed to receive in max 7 days to USA but still. I am trying to contact the fedex team via emails as currently staying in USA they just updated that payment is pending even we have agreed to pay the amount and they said that they forwarded to concern team but still no updates. Kindly please provide the further details as this package is very important for us and it means. I have tried to communicate from all possible ways but FEDEX hasn't gave any updates. Request you to kindly take this on serious note and priority.

Hello,

This shipment is supposed to be delivered by Monday (13/02/2023) but it got delayed. Now its reached the destination city
(Chennai) already but I see the updated delivery date as Wednesday (15/02/2023).

This shipment contains important documents for the Visa appointment, delivering it on Wednesday is too late for the
appointment.

Since it's already reached the Chennai city, can you please take necessary steps to deliver it by today Tuesday(14/02/2023).

This is very very urgent and need your help here.

Thanks,
Senthil.

Effy provided me with all the forms needed in order to send a piece back and I printed and filled everything as needed, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean? It is coming from Nuevo Léon, Mexico towards New York.
If I need more documents for clearance, let me know what I can do so the process can go smoothly.
Tracking number is[protected]

My shipment containing documents Shipped on 31st Dec 2022 has still not been delivered. The shipment was sent using the International Priority and arrived in India on Jan 5 2023. Since then, the shipment has been stuck in Bangalore customs awaiting clearance. Despite repeated calls to FedEx customer care Support team on a daily basis and sending them multiple email reminders, I am disappointed by the services offered by FedEx in releasing my shipment and it’s delivery. Till today, no signs or updates from FedEx on the release of the shipment and what processes/measures are being undertaken to facilitate expedited release of my shipment. Already provided them with the Invoice/Airway bill that FedEx asked for. Unbelievably poor and horrible service. Tracking number is[protected]

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Dear sir
my name is anand, first time i import nano drone (below 250 grams) 03/09/2021, at the time fedex clearance they asked DGCA certificate,
that time i don't know awareness and rules, now only i got information drone machine weight below 250 grams no need DGCA certificate
fedex courier did mistake they asked DGCA certificate, i asked so many time they told now no data available,
kindly please help to get my parcel, 15000 rs this huge amount for me,
airway bill :[protected]
This full and full FEDEX courier made a mistake, below 250 grams machine no need DGCA certificate, below i attached
invoice and machine details and my documents, kindly help ...
give it to my money or my parcel ...
my close friend photographer i will plan to give gift this parcel, kindly help and support
how to approach i don't know sorry for disturbing...

thanks

Document was sent on the 21st of December. Not delivered till 30th December.Document was required for the submission. We suffered loss because of this delay.

Few weeks ago a packet was sent from India to Germany through FedEx service. FedEx Germany returned the packet stating false information that "consignee refused shipment" and then after changing the statement that packet had returned because it contained butter which is also false. The packet didn't contain any such items. Now the packet is stuck at customs in Delhi and FedEx is not clearining because of missing KYC information. Why is KYC information of the sender required for a return packet when sender's information is already available with FedEx while sending the packet?
FedEx is also asking for Import/Export code, why is this code being asked for a return packet and for something not imported. Please take immediate action for the same.

With reference to above subject, we are following it up with HDFC Bank for making our import supplier Payment. Payment of our supplier hold by HDFC Bank due to unavailability of BOE in RBI Portal. then we follow with Fedex courier company & ECCS Team.
We have also amend the BOE By Fedex.
Till Now BOE Not reflected in IDPMS of RBI.
ECCS Team confirmed that CBE has been transmitted to IDPMS of RBI.
ECCS Team informed us that this matter is pending on RBI Side.
Please see the below mail of ECCS Team.

Dear Sir/Madam,
Greetings!
We thank you for writing to us.
In continuation to our previous reply, please be informed that the concerned CBE has been transmitted to IDPMS of RBI.
Please feel free to contact us in case of any courier-related query under ECCS.

Please give some attention towards our Matter &
take necesary action for the same.

Thanks & Regards
Vikas
Mob No : [protected]
Mail ID : [protected]@specialspringindia.com

I have shipped 2 silk sarees ($350.00) to India to my daughter's BharatNatyam Dance teacher's father to an Ahmedabad address to convert into a dress for dance studies.
It is stuck in customs in Delhi for last 8 days shipped via FedEx (Tracking ID[protected] and I am not able to get any response.

Sarees were originally made in India which I bought them in Canada. I have sent them to make a Bharat Natyam Dress for my daughter. I have already sent the invoice to FedEX representative Mr. Manojkumar.

I have asked to send me a link to pay the duties, however there is no response.

Can you help please because FedEx rep in Canada tells me that it is not easy to deal with customs in India.

Please help or guide me to resolve this matter. I can pay the duties and not looking for any exemption. You are my only hope now.

Thanks and regards,

Jignesh Patel
Mobile Tel: +[protected]
Work Mobile : +[protected]
Email "[protected]@live.ca"

I've received a message from FedEx to Update the KYC in their website. But there is an issue while updating the KYC.
FedEx website is generating delayed OTP to my email to signIn to the KYC update, because of which the OTP is invalid.

This seems to be common issue with FedEx, as I understand from the customer complaints in https://www.consumercomplaints.in/fedex-otp-issue-not-able-to-upload-documents-c...⇄ . I tried calling to the customer support number, but it is not connecting to any representative.

Hi,
The Package bearing AWB no.[protected] is still on hold and lying in your warehouse FOR NO REASONS. The KYC acknowledgement from you dated Nov. 27, 2022 is attached at the bottom of the email. Its been more then two weeks since the KYC is completed but the package is still not delivered to me. Despite of my numerous calls to your customer care team nothing is updated till date. Is this how the international priority packages are being dealt with? I need to understand so as to WHY MY PACKAGE IS NOT YET DELIVERED ? IF THERE IS ANY SPECIFIC REASON, YOU SHOULD BE CONVEYING IT.

I HOPE AT LEAST THIS TIME I WILL BE HEARD.

THANKS -
S.I. ALI
[protected], [protected]
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[protected] Forwarded message[protected]
From: kycdocs FedEx
Date: Sun, Nov 27, 2022 at 1:00 PM
Subject: Acknowledgment for Complete docs declaration, Tracking number: <[protected]>
To:

Dear Sir/ Madam

Thank you for submitting documents with us.
We would like to inform you that complete documents from consignee end have been received. In order to meet Customs KYC compliance, we might need few paper works from shipper as well.

We request your patience and cooperation, towards any additional paperwork required on review or time taken towards the completion of the required process.

For any delivery related queries, kindly email at [protected]@fedex.com or call on[protected]
We further request your continued patronage and patience with the said exceptional process.

Please note that Reactivation charges of INR 5000 would be applicable if the documents are provided for clearance after 30 days of arrival.

Regards,
Team FedEx

Last 10 days my shipment was customs fedex but not any answer and not clear customs.every day fedex tell me within 24hours solve the problem but not solve my problem.fedex customer care every day disconnect call not given proper solution

I've submitted the kyc Documents today but still it's showing A SPECIALISED FORM/STATEMENT IS REQUIRED FOR CLEARANCE FROM THE RECIPIENT.

Hi, My shipment shipped from USA on International priority shipemnt service got delayed .It reached Delhi on 30th and was suppoed to reach me at Jaipur on 1st but since then its stuck at delhi and no update is provided.

This shipment is very very urgent and I need it by 2nd at any cost and was therefore shipped with priority shipping service.
Tracking number:[protected]

Worst experience I have ever got with this company I am a student so I filled my university name at the place of the company name because my hostel is in my university and I live there
I uploaded my government id and it got rejected they were asking me for a university IEC or GST certificate I was like what the... is this now okay I told them this is for my individual use and the university name as I mentioned is like a landmark.
then they said to write a letter about this okay I did that
then again I got rejection now again they called me and said to write a letter in which u should mention the shipper's mistake and the address changing I was like wait what I don't want to change my address I'll be present there at the time of shipping,
okay, so I did that also bruhhhh i am just a student what they are expecting from me and I want my order as an individual only there is no connection with the university it is just my landmark...

My company has sent a gift for me from the US (tracking id:[protected] through FedEx and I have been asked to pay Rs. 2480 as custom charges. This is a gift and in the past, I have received such gifts from my company via various delivery services like DHL or UPS and no one has asked me to pay any amount. Similarly, my company has sent a gift to many other folks in India (same source and through FedEx and they all received their goodies yesterday and today and they didn't pay a single rupee in the name of goodies. only I was asked to pay) and they were not asked to pay any amount (e.g., tracking number[protected] and[protected]. I'm surprised by FedEx's concept of asking for custom charges only to me out of 10 folks who received the same goodie from my firm and trying to justify it with govt of India's circular and all. Kindly re-check and send me my package without any custom charges (tracking id:[protected] again for your reference). Thanks

Package reached airport on Nov 17th, completed and uploaded the KYC document by the receiver but after that the status says Pending Clearance at Hyderabad Airport. Trying to reach out to customer service agent from USA and not able to do that, even the cusoms information is not correct on Hyderabad customs website.

Don't know what to do now.

I already submitted required documents and get acknowledgement of the complete document but still it shown A specialized form/statement is required for clearance from recipient. it almost 5 to 6 day and I choose expressway to delivery . please check and do need full my tracking number is[protected].

AWB no[protected] and[protected], both the packages are stuck in customs, I got confirmation that i have submitted the KYC and it's complete, but still there is a clearance delay and I get an email stating the below everyday
"A specialized form/statement is required for clearance from the recipient.
Recommended action: Please call FedEx Customer Service"

Have contacted customer care many times, have sent more than 50-60 emails, no one knows what documents or statements are required from the recipient to clear customs. Please help. Please note this is a personal/individual courier and there is no company associated.