FedEx Complaints & Reviews

I have submitted all my kyc documents and its been more than 5 days since the package has been stuck in customs and the tracking page doesn't update beyond this

I've tried every recourse to reach an actual person at fedex to ask what the issue is with my one piece of paper. One document that's taking forever to reach me
.the service is absolutely useless
.robots and frequently asked q and a, please. Where is my document already! Ypu have made me miss an appointment with the embassy on this one piece of paper. GET BACK to your customers
.your site has nothing but absolutely awful reviews.

This is with regards to an international shipment with AWB no :[protected]

I ordered a package from Singapore and it reached bengaluru on the 25th of August. I was contacted that very day and told to submit some documents with relation to the package (payment proof and technical write up) and it was done immediately from my end. Since 26th August, the status just says 'shipment exception-pending'.

I understand customs delays are part and parcel of international shipments as I've ordered many hundreds of shipments over many years. But it has been almost 2 weeks since I submitted all the required documents and there is no change in the status of the shipment. Calling customer care is a very tough task and each time I end up waiting for over 20 mins and finally they just tell me that there's a backlog and so it will take its time and there's nothing that can be done. They also then tell me that they will expedite the process form their end and I would receive it soon. (no such thing has happened of course and I'm guessing it was told for my own satisfaction)
I don't understand how a massive company like FedEx can allow a package to get stuck for such a long time without any updates for so long. Yes I understand there can be a backlog but its been almost 2 weeks now with no update on the horizon and that is extremely disappointing. I don't know how long more this will take. I've used FedEx for many years but this particular incident has been extremely frustrating because of the massive delay. Other packages have come through via other couriers in the last few weeks without an issue but this one is just stuck with no updates

My AWB is[protected], It's been more than 2 weeks, my product still stuck there. FedEx executive didn't giving me proper response about my shipment; they only said that it will clear soon. but we can't tell you how much time it will take. I will never use FedEx for my shipments.

I was expecting a courier from FedEx. But I have not received parcel. I have already filed complaint on Twitter but it is in vain. My tracking no is[protected]. Please see when can I receive this package.

Not cleared in customs.
Have uploaded all KYC & supporting documents. Still its not clear for more than 2 weeks.

My shipment: Tracking id:[protected] Date: 08/13/2020 Sender: Garrett Barnes, Maharishi International University, 1000 N 4th St
My shipment has been stuck at the customs since days now. After repeated calling, the officers have asked for many papers from the sender and yet there is no change in the status of the shipment. They are now asking for IEC and GSTN numbers to clear the shipment from customs. However, please note that the shipment is NOT an Imported good and neither the sender nor me (receiver) are exporters of any sorts. Hence I do not possess the required IEC/GSTN numbers. The shipment was simply a gift sent by my family for my birthday.
This is sheer harassment by the company and its people, including the top members supposedly there to help us. It is very exhausting since such harassment does not take into account the sentimental values of the packages they ship. It is a shame and I shall never indulge with FedEx again.
However please help me to get the package sent back to the sender's address. That is the least to be done to ensure we do not lose the shipment materials. These people have been sitting on the package for over 2 weeks now.
Thank you.

My awb no.[[protected]] is this and it is an international shipment, it is stuck at delhi, earlier delivery date was 31august, now it appears delivery date unknown, goods are subject to regulatory review. My order is for individual use, and i’ve submitted my kyc documents also. My father is also in customs so i know it doesn’t take so many days. Plz resolve it.

Tracking number for fedex international priority is[[protected]] its been stuck with status "in clearance delay" and recommended action no action required at this time".
I have been calling fedex customer care every day over the last few days only to get different responses like"it's delivery within 2 days ", etc with no proper response given.
Please let me know when and how i can get my package.
Every time am calling those pretended.
Such a worst services doing fedex india. Its almost 1weeks passed.

What's up with this title "goods are subject to regulatory review"? It's been more than 3 days since i sent the kyc form which you asked just to keep my details on server in the name of customs clearance delay. Now i have this new title and the scheduled delivery date is pending, when i called the customer service they told me they are not sure when i will get it. this is my tracking number[[protected]]

My awb no.[protected] Is this and it is an international shipment, it is stuck at delhi, earlier delivery date was 31august, now it appears delivery date unknown, goods are subject to regulatory review. My order is for individual use, and I’ve submitted my KYC documents also . My father is also in customs so i know it doesn’t take so many days . Plz resolve it .

My tracking number for Fedex international priority is[protected] Its been stuck with same status "in Clearance Delay" and recommended action No action required at this time".
I have been calling Fedex customer care every day over the last few days only to get different responses like "it's delivery within 2 days ", etc with no proper response given.
Please let me know when and how I can get my package.
Every time am calling those pretended.
Such a worst services doing FedEx INDIA.its almost 2weeks passed.

Our Chinese counterpart has booked the shipment through Fedex to reach us on time. Fedex has delayed for more than 120 days saying due to COVID-19 the services are restricted and might delay.

Now when they bring the shipment after 150 days the invoice carry charges which is exorbitantly high.

My tracking no[protected]. My courier is still on clearance delay. Also am submitted my kyc documents. The same issue am already mailed. But they will not solve my complaint. Am somany time call customer care. But they will give proper answer am totally sad with fedex service

This is exactly the problem with fedex india. Worst customer service ever!

They couldnt even deliver a simple imported watch which doesnt even cost over 200 bucks. Even after submitting the kyc much before like 4 days and it's now stuck with customs clearance. Can someone escalate this to higher officials? They are also so rude to me when i call. It's been over 4 days and am moving out of town in a couple of days. That's why i wanted it to be delivered soon. They just make false promises and do not keep up their words. I have been to used to many countries and used fedex rhere. Couldnt find such a horrendous customer service like fedex india.
Why do you want to spoil the name of such a reputed organization. Please please please dont ever use fedex for delivering your goods. It's not worth it.

I received a notification that a specialized form or statement is required for this shipment. Tracking #[protected].
This package is from amazon with correct invoice, product values and contents. The package contains clothing and other items for my wedding. The package was supposed to be delivered on 8/11, and is still not here, and now is being held up. What is the issue and what is needed beyond what has been provided?
This was sent from us to me in montenegro.

My tracking number for Fedex international priority is [Protected and can be found in attached screenshot]. Its been stuck with same status "Clearance Delay" and recommended action on top of the page says "No action required at this time".
I have been calling Fedex customer care every day over the last few days only to get different statuses \ responses like "Customs has lot of backlog", "It will be cleared today", "Send email to our fedex customs team", "Do you know who is working on your case?" etc with no proper response nor resolution.

Please let me know when and how I can get my package.

Awb no:[protected]

I shipped out a package on august 4th from california which was to scheduled to be delivered on august 7th in bangalore.

The package was held at customs asking for a detailed description of the goods which i provided on august 7th itself. The fedex customer service said that all the required documents have been submitted and a release is awaited from the customs and the agent assigned to the package will contact me soon.

The status has not changed since 2 working days nor have i heard from the agent. The customer service has no new updates and they seem to get frustrated answering my questions. At this moment i have no update on what is going on with the package.

Please let me know if there is something i could do to get the package delivered soon.

I used fedex for an international shipment and they charge twice as much as ups and thrice as much as usps. Despite of the higher costs i used fedex as the shipment contained a time sensitive document and fedex promises 3 business day delivery for priority services and handling of customs clearance as well. However the shipping agent here didn't bother to inform about any prerequisites on international shipping which caused a day of delay with customs clearance with receiving country. Then after tracking and reaching out a lot the clearance was done and the package then moved at the speed of a turtle to destination facilities. It would have been faster if the recipient just used a bike to go and get it after customs clearance. After it moved to destination facility i was hoping it to be delivered at least 2 days after promised delivery date and they didn't bother to deliver or notify the status. Getting hold of a customer care agent is another daunting task of waiting several hours and making several attempts. Finally an agent told they can't deliver it to recipient and it should be picked from facility if needed. After a long search and a day it was attempted to pickup but they have updated it to be delivered and signed successfully which was totally fake. Reaching out to customer agents again they are not honoring the service delivery promise and refusing to address my grievance. I will never use fedex again in my life. Better to use ups or usps even if they are slower.

Why am i getting the following message?
I have submitted kyc and this is an import for personal use!

Awb:[protected]
It was supposed to be delivered today, as per the shipping fees i have paid to fedex.

Goods are subject to regulatory review.
No scheduled delivery date available at this time.