Ferns N Petals Complaints & Reviews

I had placed a order in the morning for same day delivery for today but they didn’t delivered the product and the delivery guy saying is phn is damaged and i returned to my home & i can’t help you.They have taken my money and now they are not delivering the order. Kindly take action against them and i want my money back

Order Id: 31883525

This is regarding my order. I would like to share that my experience with ferns and petals has been the worst for me. Being overseas, ordering from ferns and petals for congratulating my friend on her wedding has been my biggest mistake.

My order was one day delivery on the 3rd February (I paid extra for delivery) but it was not delivered on 3rd February. The order was delivered next day but a wrong cake was delivered with random birthday message. It was my friend's wedding and I had ordered a cake with a personalised note. There was no note with the cake. I have attached the screenshot of the cake.

It's surprising how much Ferns N Petals is charging for their poor service.

Boquet doesn't reach even on slot timing with which I had to take alternative to greet my higher official with boquet..very insulting as I got delayed meeting d higher official due to d delay caused by ferns n petals...at any case I want refund...worst experience with ferns n petals.

This is regarding my order 31830451, it’s for your information that this order ( cake & flowers) has not been delivered today even after several complaints to your customer care . This is really silly excuses given by them that recipient didn’t attend call.. what does it mean? The person has not visited at address physically. My mother is an old lady who never goes out . Why your representative has not visited physically ? The other gift send by other relatives through Fern and Petals only has been delivered. Why not mine ?
I need my money back .
Really sad to say that it’s totally unprofessional behavior.
Shame ..

I have ordered the product through fnp application on 1st of feb 2022 to get it delivered on 2nd feb 2022. And while ordering also paid 19rs extra convenience fee for getting the early delivery.
When the product was not getting delivered on time and no information or communication from the site, i tried connecting the customer care and check the status of the product. Instead of explaining the situation he started being so irresponsible and said it won't delivered on 2nd feb and will be delivered on 3rd. When i asked why then its not communicatted and also delivery was supposed to be on 2nd feb no response has given also when i asked to connect with higher official he simply cut the call. Is this is the right thing to do with the customer who paid extra amount just to get the delivery on right time?? It was my special day with my husband and i ended up not gifting him anything with FnP's wrong promises.

Order was placed for 24 Roses bouquet along with add-ons ..IFernNpetals charged for 24 Roses bouquet .. But they delivered an ordinary 12 Roses simple bouquet without any fillers ... Highly condemnable job .. Not reliable they are .. I will not recommend it to anybody ..
Spoiled all our excitement to send gift to my loving ones .. it all created bad mood ..
We condemn FernsNpetals over all ..
Attaching pic of the bouquet they delivered..for proof .anyone can count the flowers ..

Order #31321200 was placed on 13th Jan. 2022, for delivery on 14 Jan. 2022. Order consisted of 2 items, Sub Order[protected] & Sub Order[protected], both to be delivered to same address & pincode in Indore.
Sub Order[protected] was delivered on 14 Jan 2022.
Sub Order[protected] has not been delivered so far.
Company is not responding to 2 emails asking for refund.

My contact details:
[protected]@yahoo.com
Tel: [protected]

Hi,
This may be a small concern for you but a big deal to me.
I once sent a gift to someone and that person died a year and month back and ferns and petals still sending me reminders to me send another gift.
I have called them 5 times and everytime they confirmed that its gonna stop.
Now i just wanna know there process of sending gifts to hell or heaven.
Because they are not taking my words that the person they want to send gifts is dead.
Please help me on this

On 30th December 2021 I ordered a bouquet of flowers of sum total Rs.8147 from Ferns and Petals. The date of delivery was 31st December 2021. When I tried to contact them about the whereabouts of my order on 1st January 2022, they said that they would get back to me in 24-48 hours since it was an international order. However, no one got back to me. On 3rd January 2022, the status said delivered on 3rd January 2022. However, the recipient did not receive anything. She enquired even in the lobby but they said that nothing had been delivered. When i contacted them on 3rd January saying that recipient did not receive anything, they sent a mail saying according to the delivery partner, the order had been delivered. But there is absolutely no proof of the same. Usually, the delivery partner takes a picture of making the delivery once it's made. But even that was not done and they are just claiming that the delivery was made! .
They said that the team is looking into the matter and that they would get back to us in 24-48 hours. However, no one got back to us as usual. I then demanded for a refund but they did not even pay heed to me. I kept reaching out to them henceforth, and they kept saying that "the team is working on my concern" and that "they would get back to me in 24-48" when in reality, no one got back to me. I am very very disappointed in their service. Every time i opened a ticket regarding a concern, they would close it without even clearing my concern.

I did not receive any delivery or refund.

I placed an order (order id[protected] on 30 December 2021.. which was supposed to be delivered on 31 December 2021 for my friend's birthday..but it was not delivered ..contacted customer care many times..but there was not adequate response..and on 2 Jan 2022 still the order was not delivered..so i cancelled the order and they said I will get refunded within 7 days..now it's been 7 days and I didn't get my refund..so i contacted them ..and they are telling that the refund is already processed ..but the amount is not yet credited.Really disappointed with ferns n petals.. irresponsible and fraud site

Hi,

I would like to share my pathetic experience with them.I placed my order (order id :[protected] which was supposed to be delivered on 31st december and then you guys changed it stating it cannot be delivered and now it will be delivered on 2nd jan. However, on 2nd jan also it was not delivered and when i tried to reach their customer care
1stly they dont reply just raise query and close it saying wr'll get bacj.. it was too difficult to chase them.. and when i was finally able to contact them for the poor service and to cancel- get my refund, they were rude to say that on site it is showing delivery date 3rd jan and we cannot cancel it. Thankfully, I had the screenshot of them stating it eill be delivered on 2nd jan'
else these guys have left no stone unturned to fool a customer..Also it is not a 1000 rs order it's approx 10, 000rs . customer doesn't deserve this. Attached screenshot for your reference.

The surprise has been spoilt, it's no longer useful to me I don't care now it gets delivered or noty order was not delivered as promised and thats what I was charged for. Because of your companies' illegibility and fake promises, also no one contacting back even after raising so many tickets..I would like my refund back. That's my right.

Order # 31056733
Order placed on 1/1/2022 at 8:11 AM
Item: Cake

This is not the first time this cake has been ordered for the same address and by the same account. Last time this same order was made was on 22nd December, 2021 which was delivered on time. (Order #[protected].

At 5:30PM I called (using phone number [protected]) to ask about the status of delivery and update my phone number but it was not entertained by the customer care rep. I was told that the order will be delivered within time i.e. by 9 PM. I requested to expedite because of celebration plans but certainly the service standards of ferns and petals do not allow that but was given a standard response denying my request. The rep refused to update my phone number as well.

At 8:37 PM, I received an email that delivery attempt has been made and unsuccessful because of incomplete address and if that i must call them back in 2 hours.

I called them and asked that the same cake was delivered to the same address on 22/12/2021, how is it possible that the address became incomplete in a matter of days? There was no answer. I requested to speak to the manager but i was told by customer care rep, Prajwal, that the manager was busy and that I would be getting a call in 2 hours by concerned team and the manager. A ticket was raised for this by #[protected]. I did not receive any call but received a reply saying that I shall not get a refund because of XXXXXXX discalimer of delivery.

This is really infuriating and a mockery of customer's loyalty to FNP. I have been denied service and also my money. This is cheating and if this is not resolved FNP should realise we live in a digital world underpinned by social media.

We ordered vake on 31 december and it is not yet delivered hence we would like cancellation of the cake with the refund that we gave you.

Product was delivered unpacked and the agent was saying that he had to take pictures of the product as per the company policy and hence opened it. Also the SMS message stating that the product was delivered even before the agent had visited our residence. Completely unhappy .

Ordered a cake to be delivered in USA for my daughter’s birthday. But they never delivered it. They keep saying the delivery is delayed and will be delivered after 4 days!!! What do we do with the cake 4 days after the birthday. They ruined her birthday entirely. I want a refund of Rs. 5199 and they’re are not ready to provide it. Never using their website again. Order ID 30780289

I had ordered one cake for Shimla location on 12 th December with service charges 300 rs but they didn't not informed me they can not delivered the cake once the whole day passed I called them n asked them when cake will deliver then he told me we can not deliver after my call I get this response from them. I did fight with them and they send me apologies mail and committed for half kg cake with cadbury celebration. I called him today for delivery of this cake they did not delivered first once they delivered they did not delivered the Cadbury celebration. Chirag kalara comitted this. Fake people fake service I will never go with

I have booked the surprise service of candle light dinner for my wife's birthday on 15 December 2021 with some add ons like cake, photographer and guitarist it cost me 13450 rupees, i paid the amount through my credit card but after the payment I did not get the order Id...I called customer care where Robin advised me mail the complainant to get a order id... I mailed on [protected]@fnp.com with supported screenshot ofail of payment and post payment screenshot of FNP website and raised the ticket but after some time they closed the ticket asking order Id from...when I didn't get only how can able to give them order id...???
Today is 16 December 2021 and am struggling with their customer service by instagram as well as customer care number...Mr.Ahat told me that he will clear the issue in next 2 hrs... Waiting for the positive feedback

I purchased a Multicolor Kundan Bangle (Order ID #[protected] from Ferns N Petals which costed me 1228 Rs. After receiving the product I see the item is not worth the prize and is of very cheap quality which we can get from street shop in 100-200 Rs.

I immediately contacted their customer care team and they are not accepting the return and refunding my money.

I have been their customer since many years and this is the first time I am returning this item and that too timely, still no help.

They do not care about their customers loyalty and are least bothered if about their customers. Pathetic Service.

F&P issued me a refund coupon WLNLZRAZFE. This was issued for an
order that I had cancelled in September. I used this coupon used for order
# 29630777.

Now if you check the images of the product that I had ordered for #29630777
and the product that was delivered they are different. That was because
the vendor did not have the product that I had selected. The product
delivered was approximately Rs. 700/- lesser priced.

Im supposed to receive a refund for this same for which the customer
service rep again given me coupon code WLNLZRAZFE which as mentioned earlier
has already been used.

I have explained this to at least 6 people in F&P now and everyone of them seem to understand and acknowledge the
problem - however there is no resolution & they have now closed the ticket.

They seem to be deliberately avoiding this problem . Cheats of the first lot - never ever am I using Ferns and Petals!

Very pathetic and disappointing customer service provided by ferns and petals in India

They changed the delivery date different from the one we selected. I called them 3 times from US to check but their agents were rude and haug up on me.
Then I chatted with another lady who again asked me to call on same number.
This time atleast a agent was acknowledging the mistake but reluctant to transfer to supervisor who was supposedly not available
I was promised a call back but till date no call or mail from support executive.
it just spoil the whole occasion by giving the false promises of delivery the product.
Please don’t go with such company who is ready to grab order by giving false promises and play with customer emotions. Time and money