Ferns N Petals Complaints & Reviews

I have ordered personalised cushion for my fiancee. There was wrong photo on the cushion and I was so embarrassed infront of him . This is highly unprofessional. I am never ordering again from fnp and also make sure none of my family and friends do. iGP is much better and dedicated to customers.

I have placed order of cake on 11th feb and wanted it on 13th feb. But when i came for pickup of my cake the cake was not ready they have not started to make it. I have waited for log 50min than i got my cake but then also cake was totally different from the one that i order it was like reel vs real situation. I told that cake is totally different the staff on shop was also know that cake is different they were telling we will give you the money back but then owner came and he started shouting on me like it’s my mistake he also knew the cake is totally different but then also he continued shouting at me then we got into huge argument. He has no respect for customers. I am really really really disappointed with fnp never ever gonna buy anything from FnP again.

I have ordered for home decoration ..this guys didn't arrived and making fool to customer ..i have put 2000 rupees and I need that back

I received a gift without sender details. I called customer care, but they mentioned like sender name and mobile number is same as yours. Other than this they are not sharing any details of sender, which I want. As this is very risky situation as sender is aware of my address as well.I need more details about this sender.Please help.

I had order this today i want cancel my order immed agent did not talk to me proeperly on call was not ready to listen to my call
[protected] order number

I have ordered a flower plant that's needs to be delivered by 9th Feb between morning 10AM-12PM but even after multiple time chasing to customer case I received a different kind of excuses for not delivering the product and after 3 days I received a call from the manager for refund. It is the service you are providing. If you are not able to deliver in 72hours then why you are guaranteeing same-day delivery. I need justification and action against the complaint.

Order ID #32028278

I had ordered a wall clock. On receiving it, it was found that it was not finished properly. And after two days the sticker of Radha-Krishna started to peel off. Every time on filing a complaint the customer care issues a ticket and then close it without giving any possible solution. The most fraudulent site one will find on the net. NEVER EVER ORDER FROM THEM.

Frauds and cheaters!!. They promise you refund and then they say they cannot refund. Absolute Rubbish ! Money making useless people ! I am not going to let this matter go easily. Ticket no.[protected]. Order no. [protected]-02. Where is my refund you cheaters ???!!

It's my Son's b'day celebration today at 12 midnight. I order a Chocolate Truffle half kg cake, 2 sparkle candles and 2 party poppers. The cake I received is of very poor make quality. They didn't deliver the candles.
I kept raising complaints for about 3 hours from their website but no one responded. On the contrary, by mistake one order got added to shopping kart while I was sending reminder for the complaint already raised about the delivery. Since I didn't buy the product, CUSTOMER service of FnP calls me and asks me why I haven't bought the product after adding to the kart, if I am having ANY PROBLEM. I told him it got added by mistake, but I have raised a complaint of one delivery that I order today. He simply said, CUSTOMER support would CALL TO resolve the same.
So you'll can imagine they are just acting as money earning company without worrying about consumer and their feelings for the order we make.
Consumers are getting looted by their intentions and actions. I am left with nothing now but to celebrate my son's bday with he ### that FnP did to my day.
Please do something about this. FnP is a company which should live on making consumers day special but they are living on just the money earned, once the payment by is received, they care a damn what pain consumer has to go through, especially on such auspicious occasions.
Please provide your kind help and support. They should know that consumers are not here to get looted. If we pay for a service we expect quality service.

When I was placing the order on 4th of February, the product was showing the price of 799 Rs., which I had to canc due to some reason. And I had to pay 899 Rs. on placing the order on 6th of February. Another thing is, the product should be delivered by 8th of February as shown in my order details, but I still haven't received it, due to which, we had to cancel the plan to visit my sister to gift her. It is very disappointing for me. The service is not reliable.

I had placed a order in the morning for same day delivery for today but they didn’t delivered the product and the delivery guy saying is phn is damaged and i returned to my home & i can’t help you.They have taken my money and now they are not delivering the order. Kindly take action against them and i want my money back

Order Id: 31883525

This is regarding my order. I would like to share that my experience with ferns and petals has been the worst for me. Being overseas, ordering from ferns and petals for congratulating my friend on her wedding has been my biggest mistake.

My order was one day delivery on the 3rd February (I paid extra for delivery) but it was not delivered on 3rd February. The order was delivered next day but a wrong cake was delivered with random birthday message. It was my friend's wedding and I had ordered a cake with a personalised note. There was no note with the cake. I have attached the screenshot of the cake.

It's surprising how much Ferns N Petals is charging for their poor service.

Boquet doesn't reach even on slot timing with which I had to take alternative to greet my higher official with boquet..very insulting as I got delayed meeting d higher official due to d delay caused by ferns n petals...at any case I want refund...worst experience with ferns n petals.

This is regarding my order 31830451, it’s for your information that this order ( cake & flowers) has not been delivered today even after several complaints to your customer care . This is really silly excuses given by them that recipient didn’t attend call.. what does it mean? The person has not visited at address physically. My mother is an old lady who never goes out . Why your representative has not visited physically ? The other gift send by other relatives through Fern and Petals only has been delivered. Why not mine ?
I need my money back .
Really sad to say that it’s totally unprofessional behavior.
Shame ..

I have ordered the product through fnp application on 1st of feb 2022 to get it delivered on 2nd feb 2022. And while ordering also paid 19rs extra convenience fee for getting the early delivery.
When the product was not getting delivered on time and no information or communication from the site, i tried connecting the customer care and check the status of the product. Instead of explaining the situation he started being so irresponsible and said it won't delivered on 2nd feb and will be delivered on 3rd. When i asked why then its not communicatted and also delivery was supposed to be on 2nd feb no response has given also when i asked to connect with higher official he simply cut the call. Is this is the right thing to do with the customer who paid extra amount just to get the delivery on right time?? It was my special day with my husband and i ended up not gifting him anything with FnP's wrong promises.

Order was placed for 24 Roses bouquet along with add-ons ..IFernNpetals charged for 24 Roses bouquet .. But they delivered an ordinary 12 Roses simple bouquet without any fillers ... Highly condemnable job .. Not reliable they are .. I will not recommend it to anybody ..
Spoiled all our excitement to send gift to my loving ones .. it all created bad mood ..
We condemn FernsNpetals over all ..
Attaching pic of the bouquet they delivered..for proof .anyone can count the flowers ..

Order #31321200 was placed on 13th Jan. 2022, for delivery on 14 Jan. 2022. Order consisted of 2 items, Sub Order[protected] & Sub Order[protected], both to be delivered to same address & pincode in Indore.
Sub Order[protected] was delivered on 14 Jan 2022.
Sub Order[protected] has not been delivered so far.
Company is not responding to 2 emails asking for refund.

My contact details:
[protected]@yahoo.com
Tel: [protected]

Hi,
This may be a small concern for you but a big deal to me.
I once sent a gift to someone and that person died a year and month back and ferns and petals still sending me reminders to me send another gift.
I have called them 5 times and everytime they confirmed that its gonna stop.
Now i just wanna know there process of sending gifts to hell or heaven.
Because they are not taking my words that the person they want to send gifts is dead.
Please help me on this

On 30th December 2021 I ordered a bouquet of flowers of sum total Rs.8147 from Ferns and Petals. The date of delivery was 31st December 2021. When I tried to contact them about the whereabouts of my order on 1st January 2022, they said that they would get back to me in 24-48 hours since it was an international order. However, no one got back to me. On 3rd January 2022, the status said delivered on 3rd January 2022. However, the recipient did not receive anything. She enquired even in the lobby but they said that nothing had been delivered. When i contacted them on 3rd January saying that recipient did not receive anything, they sent a mail saying according to the delivery partner, the order had been delivered. But there is absolutely no proof of the same. Usually, the delivery partner takes a picture of making the delivery once it's made. But even that was not done and they are just claiming that the delivery was made! .
They said that the team is looking into the matter and that they would get back to us in 24-48 hours. However, no one got back to us as usual. I then demanded for a refund but they did not even pay heed to me. I kept reaching out to them henceforth, and they kept saying that "the team is working on my concern" and that "they would get back to me in 24-48" when in reality, no one got back to me. I am very very disappointed in their service. Every time i opened a ticket regarding a concern, they would close it without even clearing my concern.

I did not receive any delivery or refund.

I placed an order (order id[protected] on 30 December 2021.. which was supposed to be delivered on 31 December 2021 for my friend's birthday..but it was not delivered ..contacted customer care many times..but there was not adequate response..and on 2 Jan 2022 still the order was not delivered..so i cancelled the order and they said I will get refunded within 7 days..now it's been 7 days and I didn't get my refund..so i contacted them ..and they are telling that the refund is already processed ..but the amount is not yet credited.Really disappointed with ferns n petals.. irresponsible and fraud site