Ferns N Petals Complaints & Reviews

Date-28th july 2021 12:19 pm
order id - #26607493
sub order id- # [protected]

I had placed an order and the company had cancelled the order and said that the refund will be initiated with 7-10 business days but it's been more than 18 days I waited for the refund but they have not initiated it
please do the needful as soon as possible...

Placed order on 31 July 2021 to send Rakhi to Australia, it was going to be delivered by 5 August 2021, when inquired on 7th August it was told that it will be delivered by 18 August, again no update on the status till 18 August, when I inquired again on 19 August it was told that it will be delivered in a week, the shameless customer care person bluntly denied to refund and didn’t give confirm time when it will be delivered, there should...

Hello fern & petal guys...ur services is very bad .i m very disappointing. .my order ID 26698226 and SUB ID-[protected].I m order at 30 July 2021..and estimate delivery date 10 th August but today is 21 august but not deliverd. ..very poor side...I can't suggest any one...

I have placed rakhi order it my amount deducted twice. Also registered complain regarding that but haven't received any response. I do have bank statement its clearly visible that amount deducted twice. Kindly give my money back....

Worst service ever, if I could give zero stars to them. I ordered my rakhi on July 21 to Gurgaon, Haryana. the delivery address is just 1 km away from Huda city center metro station, still, my rakhi gift is undelivered. when I contacted them I got this response:
"please be informed that the order is returned and we cannot make the redelivery before rakhi as it is 21st today. please let us know if we can arrange the delivery.br...

I ordered a Rakhi that had to be delivered to New Zealand on 13August, 2021. When It was not delivered I called dnt and wrote mails. The ticket that was opened for complaint that was closed without providing me any answer and the Fnp customer service was Pathetic. Agents disconnected the calls. I spoke to Anuj he disconnected the call and even said the manger went home and supervisor was not available. When I informed that I want a resolution...

[Ticket#[protected]]ref. Order# 26978000
Kindly escalate this matter.
I have sent Rakhi with Kaku Katli to USA worth Rs 2649 wherein only Rakhi was delivered. When I called customer care I was told that the missing item will be delivered within 24hr. After 24 hr I have received a response where I was offered 250 Rs. Gift certificate which was really annoying for me. Please note, I don't want any gift certificate. I want...

We placed an order for delivering Rakhi. First response was that they could not deliver as no one was home. Next they sent an email sending order delivered. As no one recieved the rakhi, we asked customer care and they responded that contact number is wrong and address cannot be found. This number and address is in use for many years now. How can they say no one at home if the address cannot be found. Ferns and Petals are cheating here. On...

I have ordered a Rakhi hamper from fnp on 17th Aug, 21 . It is a customised bottle with names on it. I mentioned the name which needs to be printed on the bottles. It got delivered on 17th only but with the wrong names, without customisation. Within 10 mins of delivery I raised the complaint in fnp but no action taken till today. Since then I m getting the mails that we will give resolution as soon as possible but till now no resolution have...

Please note that I had ordered for the following on 15th August 2021:

“Ethnic Rakhi Set and Ferrero Rocher Moments Pack”

The delivery has had been received on 19.8.2021 and the product received is a set of two Rakhis with a Cadbury Celebrations packet instead of the Ferrero Rocher Moments pack that I had ordered.

Please resolve the issue of wrong delivery as the payment of Rs 1124/- has already...

Assorted chocolate box been ordered on 16th August 2021 and till 20th August its not been delivered ([Ticket#[protected]]ref. Order#[protected] and customer care is pathetic who argues with the customer on the same.

Unbelievable local courier taking this much of time to get delivered in Delhi itself.

The occasion of the person has been passed and will need a refund.

Sapna Verma
[protected]...

Placed an order 25 days back for rakhi for my brother in USA. 1 week back i got a message it has been delivered but my brother said it hasnt been delivered. Since then i have called and tried getting info from them thousands of times with a new lies every time:
1. Its a system error sorry, it will be delivered
2. No it has been delivered provide us with the address proof like drivers licence of your brother
3. Here is...

Pathetic customer service
Disappointed to another level.
Have received a different Rakhi from what i ordered looks like a cheap 5 Rupees Rakhi.Chased alot of times but no response over mail or website
@FernsNPetals
@HarshaReddyFnP...

They delivered and wrong rakhi and when I complained they said the picture are just indicative. Does that mean that you show a Rs. 500 rakhi and send a rs. 50/- thread saying that pictures are indicative. This pure fraud. Never am I going to order from FNP again....

I want to file complaint against the Customer Care Agent of FNP name Gurupreet Singh -- I raised a query last week after learning that the order I placed at least a month back with FNP (to make sure rakhi's get delivered on time) was only partially delivered . The Lumba Rakhi set which was part of this order was not delivered. This agent just mentioned that we are sorry that rakhi was not delivered and we are issuing you refund of INR 149...

I ordered a rakhi on 9th August to be delivered in New Zealand, the site and email said 4 day delivery 13th August when asked on 16th Monday, they said they’re too busy but will deliver by 20th and on 18th sending an email, there’s lockdown now. So won’t be delivering it and when requested to cancel the order. Not even cancelling the order....

I have ordered a rakhi from ferns & petals costing Rs. 500+. But consignment delivered was wrong. When i asked for the solution they offered Rs.99 which is totally unprofessional. Product delivered is of no use for me. And it hurt my sentiments attached with the occasion of rakhi.Cannot digest such a foolish response from FNP. Either delivery right product before rakhi or i need my refund....

Order no. 26489886, I have booked order on 23rd July to be delivered on 6th August but till now they haven't delivery this.i have called them 3-4 times. They are also not providing my refund....

Pathetic service would not recommend ferns n petals ever I wanted to send a rakhi to my Mama on my mom's behalf had placed an order on 6th of August & it was supposed to delivered on 7th according to to system. But it is 18th August today it has not reached still & I still have no assurance as too when willl it be delivered, it is not said that we will try to deliver it by rakhi. What is the whole point if he gets the rakhi later...

This is the second time I am facing search problem with your company, both the time the item which was delivered was different than the one I have ordered, first one I have ordered on 14th of February 2021, but I did not allow Aaj I complain about that because I was too busy in my own marriage, Patna I got one product delivered and that was different than the one I have ordered from your website, I have ordered a a basket of roses with white...