Ferns N Petals Complaints & Reviews

Highly unprofessional behaviour and harassment of the Ferns and Petals company. The customer service people have such unethical practice, I was trying to order in the night and somehow didn't order and decided to do it in the morning, but I got a call at 12.30 in the night!!! just to force me to make the payment and buy the product. And last night, they crossed their limits by calling me at 3.30am in the night!!! that too when I had already placed my order.
Complete harassment of the customers and no boundaries while contacting the customers. I would like to make a serious complaint against the company.

My brother had ordered for me my birthday cake and they have till now not delivered my order even after two days past since my birthday

I am contacting regarding my recent order Order ID #28264587 for Ficus Ginseng Bonsai In Sea House Planter. The recipient told me
that the planter arrived broken on Sep14th afternoon. I am very disappointed with the fnp service and quality. I already bought this to the attention of customer service requesting for either replacement or return for refund. But Jatin /payal from the customer service team was unable to resolve my issue. I also attached pictures of the plant and sent in the ticket.
I would never rely on fnp for gifts in future. I raised the complaint within 48hours of delivery, however fnp fails to understands its customers. The customer service team is useless, you get different answers from different people and they close the service request without resolution.

I had a very pathetic experience today with ferns and petals I had ordered Double Lucky Bamboo In Bombay Sapphire Bottle Planter this was my Order ID #28329345.

My Name is Khyati and my number and email is mentioned below in signature. As this was for special occasion we had ordered from FNP I had placed ordered around at 1:00.p.m and paid 50 extra for delivery.

I got call at 2:30 that the Bombay Sapphire Bottle is broken and is not available so they can send 2 small bottles instead. I said I need to see the picture I waited till 3:30 no one has sent me any picture and then I called up again I explained my situation and they told me they will call back in 10 minutes no one called me I called up again I explained whole story that lady kept me on hold and It got disconnected after that I called you again that lady told me to be professional I didn’t even abuse her and still she told me this I hope you have recorded your calls after that call also got disconnected in middle of conversation and while not getting any response from your end, I decided to chat with you guys on website that guy had sent me picture of what he is sending unfortunately that is not the product I am receiving it is antiquity 2 small bottles and in picture it was something else.

The company promised to deliver today and failed to deliver the present. They also refused to cancel order

Rakhi was sent to Brisbane on 12 Aug, and while booking only date mentioned for delivery was 31 Aug... Though this date was after rakhi which was on 22 Aug still I booked, hoping that since I am booking on 12 th it shall reach in 10 days..Hut today it is 1 se and rakhi has still not it's destination...I am highly disappointed and now would like to cancel my order and want refund...As the main purpose and date is gone, hence would like to cancel this order...

I had ordered a guitarist experience from Ferns n Petals for my dad's bday and had selected a time slot of 8-9 PM. The guitarist called me at 8:03 to get the songs and as I was in a meeting I didn't pick up but dropped him a Whatsapp message to chat here as the performance was also supposed to be delivered throughWhatsapp. He didn't respond hence I had to call him in between my meeting at 8:09 and he said he has seen the message but can't reply as he is driving and he will call me back once he reaches his place. I didn't received any call back hence I again sent a message and called at 8:49 to which he responded saying he is still driving and he would be able to give a performance will be at 9:30 PM. My guests would have left at 9:00 PM hence I refused to take the performance at 9:30 PM. Ferns n Petals is refusing to refund my money and the reason for that is that the guitarist called me within the selected time slot. I don't understand if he was driving since 8:05 PM then would he have performed while driving or stopped on the roadside to give the performance? The customer support team is completely useless, they promise me a call back from their seniors each day and I never received it. This shows how much they care about their customers once they have paid the money.

This is to inform you that yesterday morning I have received a gift containing red roses, cake, chocolates, bamboo tree and candles from some unknown person (Order id: [protected]) via ferns n petals. The person did not share any personal details regarding his/her identity.
I called the customer care of ferns n petals asking the sender's details to return back the gift, but they told me that neither they have the permission to disclose the sender's name nor do they have any policy to return back the gift.

How could a company like ferns n petals take such orders from anonymous to send gifts to people? It is not expected from a company like this to show such nonsense activities for arbitrary people. How come they do not have the policy to return back such gifts? I believe everyone has their private space and everyone needs to respect that at least. Some spoiled my birthday just because of their company policy. Currently, I'm facing big issues at my home because of this incidence.

I want you to take the necessary steps towards the person who got the permission from the company to show that much audacity and be responsible for such a disgusting incident.
Looking forward to the earliest action from your side.

Placed order for 2 rakhi and sweet with order no 27343855 to be delivered to canada, which was delivered without sweet. No action or compensation for the same, even after raising a complaint and doing continuous followup. Very disappointing service even after charging huge amount for service.

I ordered rakhi (order[protected], they attempted delivery on Aug 20, 2021, and mentioned the recipient was not at home. At the time order was placed, it was clearly stated that no contact delivery will be used and the package will be left outside. They just took the package back with them and emailed that delivery will be reattempted on Aug 23. Today is Aug 25th, now they say "oh we only try to deliver once, and if the recipient is not home we just keep your gifts as well as your money and no refunds". This is totally ridiculous. Did they tell the recipient that they won't come again so that recipient would have suggested some alternative. Who knows they actually attempted delivery or what? I asked to either redeliver or refund, and their customer service representatives stopped answering and taking calls.

I Ordered Rakhi for my cousin, which is supposed to be delivered 15Aug and still not delivered 25th Aug. (Festival already over.) I have been chased multiple times since 18 Aug . I was a telephonic order and the exicutive has not put complete address. But they are hardly bother about it. Team just mailed that redelivery or refund is not possible. When I asked the address where my cousin will go and pick the rakhi they said they don't have courier partners details. They charge more than 1200 for simple tread rakhi and don't want to give service.

Staff is highly unprofessional and don't even listen to the complaint of customer. This website is unable to manage high traffic of deliveries and don't even ready to listen what impact can it make to emotions of people. They just disconnect the call.

Some serious action should be taken against them, otherwise they will keep doing that same thing with someone like me in future as well.

On 20th August 21 I order a Cake of sum total Rs.1500 from Fern and Petals. The deliver time was on 21 August 21. between 06:00-21:00Hr. when i tried to contact them that delivery is not done on 21st. and cancel my order. then they send me a mail for this saying the are in Follow-up with there local partner for current status.
On next Day 22nd August 21 around 18:00hr we got a notification that the item is delivered to given address. as nobody came to give the item to my house. again i contact to Fern and Petals that item is not delivered but status is showing delivered. Again they send me a mail that item is delivered and we closing your ticket. i tried to contact them by raising complain ticket but there team is working on it. till now i did not get any specification from there side.

i did not received any delivery nor any refund

Hello, i have placed an order and paid through gpay.initially first time i got

Oops! Something went wrong with the payment you made against order #27585946
Again I have used the same email content mention as

"Nothing to worry about. You can place your order again.
Please make the payment, before it is too late to accept this order!

28thAug 21 between 09:00 -21:00 Hrs.

MAKE PAYMENT NOW ₹ 552"

And paid also.the amount debited first still its not refunded and also i dint receive any notification regarding the same.

Kindly initiate my refund process and refund the anount 552 soon

Thanks,
Shankari S

I have placed order on FNP for rakhi delivery to Australia (Order ID #[protected]. The order is not yet delivered 3 days after delivery date. FNP was highly irresponsible and no update is given till now. I have been following up for past 3 days but all service centre guys do is close ticket without proper resolution. What is the meaning of Rakhi delivery after Rakhi even though it was booked 15 days earlier. I need refund but there is no response...just closing tickets that all. Disgustive service, , , , I do not recommend fnp.

I have ordered double sided sequin Customized pillow but I have got the pillow with the wrong picture the picture I gave is not there on the pillow pls do replace it

My sister had ordered some gifts on birthday. However, that didn't reach me at all and when we are trying to contact, no one is receiving the call. It is the worst experience a customer can experience. If someone places an order, it means they trust u but u guys are very good at breaking that trust. It is very disappointing. Decided not to consider Ferns and Petals anytime in future as you guys dont even care about the customer's emotions.

Date-28th july 2021 12:19 pm
order id - #26607493
sub order id- # [protected]

I had placed an order and the company had cancelled the order and said that the refund will be initiated with 7-10 business days but it's been more than 18 days I waited for the refund but they have not initiated it
please do the needful as soon as possible

Placed order on 31 July 2021 to send Rakhi to Australia, it was going to be delivered by 5 August 2021, when inquired on 7th August it was told that it will be delivered by 18 August, again no update on the status till 18 August, when I inquired again on 19 August it was told that it will be delivered in a week, the shameless customer care person bluntly denied to refund and didn’t give confirm time when it will be delivered, there should be some provision to file police complaint against these cheaters.

Hello fern & petal guys...ur services is very bad .i m very disappointing. .my order ID 26698226 and SUB ID-[protected].I m order at 30 July 2021..and estimate delivery date 10 th August but today is 21 august but not deliverd. ..very poor side...I can't suggest any one

I have placed rakhi order it my amount deducted twice. Also registered complain regarding that but haven't received any response. I do have bank statement its clearly visible that amount deducted twice. Kindly give my money back.