Ferns N Petals Complaints & Reviews

Hi,

This is Roshni from Bangalore. I am extremely disappointed and annoyed at the service you guys deliver and the staff handling the calls are the worst!!
I had ordered for a Birthday Balloon Decoration, order number[protected] and when I had put the item in the cart, immediately I stared getting non stop calls from customer care to make the payment saying they will give some 8 to 10% discount and he will ensure it...

I placed an order for 184$ on ferns n petals on 17 th November 2021 for a friend's special occasion in Sharjah, UAE. Unfortunately, as they were at the wedding place the recipient was not able to accept the gift and requested the gift to be delivered today 19 th November 2021. But Ferns n petals, now has come up with a policy stating that they won't re-deliver the product nor would they refund the money to me. These details were not mentioned...

I ordered cake and firstly they selected wrong delivery time 8am to 2pm instead of 2pm to 6pm. Then I called multiple times on FnP customer care and they changed the timings and confirmed me that it will not delivered early. I then selected 2pm to 10pm and asked them to update notes to deliver after 5pm and they said they will update respective team however, they delivered cake by 12pm which was not the delivery slot at all. I also asked...

Yesterday i gave an order which values 1500 rupees .
i also got a mails from frens and petal to my maild [protected]@gmail.com with order number 935991.i need my refund this is very bady from you part...

I placed an order for a delivery ( 2 desk plants with a box of chocolates ) on the 10th to be made on the 12th in the state of Goa for a birthday. The order was dispatched from New Delhi and it went to Bengaluru. And is sitting there in their sorting hub since then. I have raised numerous complaints since then. All that they say is it is bluedarts fault . i made international calls of value which was worth more than my order value. But i...

They have cheated me. I ordered a cake and cup for my friends bday depending ok the slot alloted. Now they holded the process .when I called customer care they disconnected me twice and didn't respond. After that they are give me reason like u ordered less than 2 hours, technical issues and will be delivered by midnight...I feel they are fraud and trying to corn people and take money. But the ordered gift for a occasion is never delivered....

I have placed an order for same day delivery by paying Rs 200 for each order for confirm delivery between 9-10 pm on 6th November. However, the product was not delivered on the same date even though the product was a prepaid order. This is totally a case of cheating and inefficiency as the non delivery resulted in spoilage of the occasion.
Strict action has to be taken against the same....

Pathetic customer service. Placed an order for my grandmum on Diwali, they not only didn't deliver, but stopped responding to my follow ups. No delivery attempted, no refund initiated, and no responses from them anymore either...

Hi,
I ordered a cake for my mother birthday. They didn't delivered the cake and when I contacted them they started giving lame excuses and never delivered the cake. I asked for refund but they refused that as well. They ruined the occasion and giving lame excuses and not issuing refund. Thats just ###....

I have ordered the customised diary. Today o received that but all pages are looking like they got wet and after dried them. I want to replace it asap. This is really disappointing....

Firstly I want to say that the worst service I have ever seen in my life. I ordered photo cushion, Flowers and chocolates for my wife on karwa chauth and they totally spoiled our celebration. When I ordered the products they promised to deliver by 6:00 PM on the same say for which have paid extra amount for fast deliver. But they haven’t delivered. Then I called on their customer service centre. One of there representative promised me that...

I placed an order [protected] on Ferns and Petals app for Ferra Rocha chocolates however the hr person kept insisting that they did not receive payment when the bank says payment was debited. I even got an sms message from the bank. The Ferro Rocha chocolates were not delivered and amount Rs.1478/- not reimbursed. They also have the nerve to keep sending you sales promotional emails and sms when they fail to do their job. Tried following them...

The order worth 7800/- had to reach Germany with all details provided and the contact no of the reciever as well. All that was said to us on the day of delivery was, delivery attempted wrong adress. They have not even tried to call the reciever to check.from the 14th of this month since they are trained to tell allow us some time to get back to you nothing else has moved positively so far..we have been trying to get back to them with an alternate...

I have ordered cake with FNP card. First vendor delivered wrong cake which got replaced but again replaced cake was also a wrong product. And there is no FNP card. I did 3 complains to FNP and called many times to customer care. Customer care executive didn’t respond and complain get closed without informing me or any consent of mine. What kind of services FNP given to the customers. I need immediate resolution otherwise I will take this...

I have placed an order no [protected]. However the hr department kept insisting that they did not receive payment and to repeat payment when my bank insisted that payment was debited to them which reflected in the statement. Six months have passed and the money was not remitted and the birthday party was spoilt as the chocolates were not received. I would empathize with ferns n petals staff and management for not getting business during the...

I Placed an order on 24th Sep 2021 ( Order ID[protected] and paid online Rs 1, 528/- for a birthday cake for my MOM which was supposed to be delivered on 03.10.2021.

On 30.09.2021, I had received a message stating that the order will be delivered shortly.

Since the status of the order was not updated in your website, I tried contacting you on today on +91 [protected]. The Representative said that the order cannot...

I booked a balloon decoration for friend's birthday. I'm not available in the same city so I was not personally present there.

The order included -
2 balloons - Bottle and Glass Shaped
2 Lights
50 balloons - Spread on floor.

What was delivered -
2 balloons - Both small bottles
1light
50 balloons - half of these were used to support the bottles

The...

This is really embarrassing to inform you that the subject mention order I did thru your website is in worst condition with in few hours of delivery. This is really unacceptable when we have our special day occasion. Kindly resend the order with fine items or refund our money. Pls do the needful to avoid any further escalations. Attach are the pictures of the item which gone down with in few hours of delivery.
Order No. 1036407...

Ferns N petals..O835OO, 98358, , CONTACT SERVICE CENTER NO.BAD TASTE AND PRESENTATION of the truffle cake I ordered for a friend's birthday in Surat....

BAD TASTE AND PRESENTATION of the truffle cake I ordered for a friend's birthday in Surat.

Disappointed with the taste of the cake that is given a rating of 5 by a number of people.
In spite paying an extra fee for delivery very disappointed by the quality of such a known organisation....