Ferns N Petals Complaints & Reviews

We ordered vake on 31 december and it is not yet delivered hence we would like cancellation of the cake with the refund that we gave you.

Product was delivered unpacked and the agent was saying that he had to take pictures of the product as per the company policy and hence opened it. Also the SMS message stating that the product was delivered even before the agent had visited our residence. Completely unhappy .

Ordered a cake to be delivered in USA for my daughter’s birthday. But they never delivered it. They keep saying the delivery is delayed and will be delivered after 4 days!!! What do we do with the cake 4 days after the birthday. They ruined her birthday entirely. I want a refund of Rs. 5199 and they’re are not ready to provide it. Never using their website again. Order ID 30780289

I had ordered one cake for Shimla location on 12 th December with service charges 300 rs but they didn't not informed me they can not delivered the cake once the whole day passed I called them n asked them when cake will deliver then he told me we can not deliver after my call I get this response from them. I did fight with them and they send me apologies mail and committed for half kg cake with cadbury celebration. I called him today for delivery of this cake they did not delivered first once they delivered they did not delivered the Cadbury celebration. Chirag kalara comitted this. Fake people fake service I will never go with

I have booked the surprise service of candle light dinner for my wife's birthday on 15 December 2021 with some add ons like cake, photographer and guitarist it cost me 13450 rupees, i paid the amount through my credit card but after the payment I did not get the order Id...I called customer care where Robin advised me mail the complainant to get a order id... I mailed on [protected]@fnp.com with supported screenshot ofail of payment and post payment screenshot of FNP website and raised the ticket but after some time they closed the ticket asking order Id from...when I didn't get only how can able to give them order id...???
Today is 16 December 2021 and am struggling with their customer service by instagram as well as customer care number...Mr.Ahat told me that he will clear the issue in next 2 hrs... Waiting for the positive feedback

I purchased a Multicolor Kundan Bangle (Order ID #[protected] from Ferns N Petals which costed me 1228 Rs. After receiving the product I see the item is not worth the prize and is of very cheap quality which we can get from street shop in 100-200 Rs.

I immediately contacted their customer care team and they are not accepting the return and refunding my money.

I have been their customer since many years and this is the first time I am returning this item and that too timely, still no help.

They do not care about their customers loyalty and are least bothered if about their customers. Pathetic Service.

F&P issued me a refund coupon WLNLZRAZFE. This was issued for an
order that I had cancelled in September. I used this coupon used for order
# 29630777.

Now if you check the images of the product that I had ordered for #29630777
and the product that was delivered they are different. That was because
the vendor did not have the product that I had selected. The product
delivered was approximately Rs. 700/- lesser priced.

Im supposed to receive a refund for this same for which the customer
service rep again given me coupon code WLNLZRAZFE which as mentioned earlier
has already been used.

I have explained this to at least 6 people in F&P now and everyone of them seem to understand and acknowledge the
problem - however there is no resolution & they have now closed the ticket.

They seem to be deliberately avoiding this problem . Cheats of the first lot - never ever am I using Ferns and Petals!

Very pathetic and disappointing customer service provided by ferns and petals in India

They changed the delivery date different from the one we selected. I called them 3 times from US to check but their agents were rude and haug up on me.
Then I chatted with another lady who again asked me to call on same number.
This time atleast a agent was acknowledging the mistake but reluctant to transfer to supervisor who was supposedly not available
I was promised a call back but till date no call or mail from support executive.
it just spoil the whole occasion by giving the false promises of delivery the product.
Please don’t go with such company who is ready to grab order by giving false promises and play with customer emotions. Time and money

Hi Ferns & Petals !!

There is no requirement to remind for some birthdays which you do through your mnessages. Sometimes we dont want to look back to some days!!! Days changes quickly !!! People who were there last year may not be there this year so stop reminding Please!!!

I ordered three products in first week of Dec 2021.
But all the orders were wrongly delivered.
It led to time and money wasted. Also, the celebration dates passed without gifts.
There were personal pictures to be printed.
But these FERN and PETALS people are ridiculous and services are pathetic.
Please provide me explanation and solution for this.

Regarding my today's order: Unprofessional irresponsible way of committing to deliver & least bothered to or no effort at all to get the job done. These guys will screw up your valuable occasions. STILL WAITING FOR A REVERT FROM RESPECTIVE STAFFS AFTER LONG DISCUSSIONS. Let's see how serious they are in their business & will take further action.

Birthday cake not delivering on same day and they also denying refund. Customer care useless

THE WORST SERVICE PROVIDER EVER!
Date: 30/11/2021
Order ID #30172088

I order cake for my mother-in-law, i am newly wed an live overseas, I relied on F&P services and this was her first birthday for me to celebrate with her. I am not in India physically so I wanted the best services for her cake delivery. My biggest mistake that I chose F&P.

Cake was ordered way ahead of time, around early morning hours of 30/11. I selected standard delivery between 8am-9pm. The order didnt move till around 7pm. I tried to reach to them on live chat which they claim they are live on till 10:30pm, but no one replied to me. In fact I was forced to send query instead (email). Which I did. Someone replied me in few minutes saying - dont worry we will deliver your cake on time. I kept asking again and again can I know the store location which is going to deliver, but NO, they chose to intentionally not disclose any information to me.

Since I was assured it will be delivered, I slept and then next day I got an email saying - we attempted to deliver but no response. Also they boldly mentioned we attempt only ONCE. And then I get another email, the number was not reachable!!!

WOW! Just WOW!!! the numbers in India are mostly not reachable for fraudsters like these!!!

My concerns are:
1 - Why was I not informed proactively and why is it not mentioned on the website CLEARELY in BOLD that the client's will only be contacted ONCE even if the all is unreachable.
2. The phone has never been unreachable and my dad is using it since a long long longggg time.
3. Even if it was unreachable, the address was super easy to get to, my dad is a famous doctor and the clinic is at prime location, same as our house address, so there was no way for any delivery to get missed.
4. Why was I not disclosed the information about the store that is going to deliver the cake?
5. Why is there no complaint email on the website? Only 1 email where you have tow ait for days for resolution.
6. When I tried to ask for details about escalation on online chat I was told the same email ID and no other information, why?
7. I asked for Manager's name or contact details, but I was told that's personal, how on earth can a manager's name be personal ?
8. I asked for turnaround time, and I was told there is none, wow!

The false and misleading information on your website must have made your company earn the millions o[censored]SD revenue over the years, but not anymore. This is our hard earned money, be it small or big, we own the right to get the services/product we asked for. This is illegal and unacceptable, unethical, inhuman, and much more!

On my wedding anniversary ordered one cake from them. They delivered the cake on time, but when my wife was cutting in, in quarter cake she found 3 long strands of hair. After that she threw it in the bin. The cake was ordered on 21-Nov-2021. The ideal resolution would be to refund the money for cake but F&P said we can only refund within 48 hours and close the ticket.

It was such a pathetic service which I get I suggest to everyone never place an order on this website if you from abroad and thinking to plan something for your loved ones then never try something with this website, first of all, there is no wider range of time slot choices. second, they will give you a time slot of 8:00 am to 9:00 pm according to this time that birthday person has to wait for them all day he can't go out or celebrate his/her birthday. it was such a worst experience which I had. please guys never place an order from this website, the staff literally irritates the receiver as well as the sender too .

Hi,

This is Roshni from Bangalore. I had ordered for ‘Birthday Balloon Decor for Husband’ which was supposed to be delivered on 18th of Nov, 2021 by 2pm but it wasn’t delivered!!!

Order No[protected]
Amount paid- 3007/-
Amount said to be refunded by your staff Vishal- 2999/-

Well, when I put the item in the cart, I immediately started getting non stop calls from the Customer Care staff saying he will give me 8-10% discount if I make the payment right away!! And I did! And he promised me that two items will be delivered by 2pm as requested!!

But NO! The first item was delivered at 16:26 and the other item was not delivered at all. It was a surprise birthday celebration for my husband but everything was ruined because of these unprofessional people..

And when I reached out to Customer Care at 13:30 for help, the lady was so cold in her behaviour while talking and says she will try that item is reached ASAP! Nothing happened! I called up again, she dint listen to me and I asked the person on call to connect to the superior, she then put my call on hold without asking and after several minutes of wait she returns to call and says I will get a call back from the supervisor!!

Well I waited for 3 hours for the call and when I raised several queries on the app, I finally get a call at around 5 pm from the Supervisor ‘VISHAL MISHRA’ who was immensely RUDE!! I was surprised as I kinda trusted the service and the professionalism but he wasn’t ready to help and without listening completely to me, he was like you will get the item in sometime!

When I told him that the surprise is ruined for my husband and I want the order to be canceled, he straight away said NO to me and said the amount will NOT be refunded no matter what!
I had already spoken to the delivery guy who had not even started from Hennur till 16:45 and we stay in JP Nagar! That’s the reason I was requesting Vishal to cancel the order as there’s no point of getting the item so late as the party is ruined!!

He was continuously arguing with me and was very adamant, finally when I told him that I will take you guys to Consumer Court and his name will be there as he is harassing the customer, that’s when he tells me he will process the refund!

Is this the way ferns and petals handle things?!!! And how unprofessional your people are???? My husband was so annoyed seeing me upset as this person was very rude! I am seriously so disappointed with the service and behaviour!!

I am waiting for the refund which he told me I will get in 7-10 working days!! And then will delete the app for good!!!

And I request the higher management of ferns and petals to relook at the kind of staff you guys hire and take stringent action against this staff VISHAL MISHRA as he doesn’t fit for his job!!!

Thanks,
Roshni
E mail- [protected]@gmail.com
JP Nagar, Bangalore

Hi,

This is Roshni from Bangalore. I am extremely disappointed and annoyed at the service you guys deliver and the staff handling the calls are the worst!!
I had ordered for a Birthday Balloon Decoration, order number[protected] and when I had put the item in the cart, immediately I stared getting non stop calls from customer care to make the payment saying they will give some 8 to 10% discount and he will ensure it is delivered on 18th November at 2pm as I requested!!

I made the payment worth 3007/-

Guess what?! The item wasn’t delivered on time and after several follow ups with the team, I got to know that it will be delivered by 6 in the evening.
When I asked the lady on call to connect to her superior, she put me on hold without asking and then comes back and tells the senior will call back!
I waited for 3 hours and then a supervisor by name ‘VISHAL MISHRA’ calls me and he was immensely RUDE to me and was very adamant in talking!! It was a surprise birthday party for my husband which was already ruined as the delivery was so late, So I asked him to cancel the order and refund the amount!! But, he straight away said NO to me without listening and told me that this is how it is, amount will not be refunded no matter what!

I then asked him to connect to his manager and he again straight away said NO!

And then when I told him that I am gonna take you guys to consumer court and will write a feedback stating your behavioural issue as you are harassing the customer and have no courtesy at all to speak properly.

That’s when he tells me he will get back to me in 5 mins, and then I got a mail for the refund of 2999/-

Being a loyal customer of ferns and petal, I am highly disappointed and I am gonna wait for 7-10 days until I get my refund and will delete the app for good!!!

You guys seriously need to take action against this staff Vishal Mishra as he doesn’t fit for his job!!

Thanks,
Roshni Singh
E mail- [protected]@gmail.com

I placed an order for 184$ on ferns n petals on 17 th November 2021 for a friend's special occasion in Sharjah, UAE. Unfortunately, as they were at the wedding place the recipient was not able to accept the gift and requested the gift to be delivered today 19 th November 2021. But Ferns n petals, now has come up with a policy stating that they won't re-deliver the product nor would they refund the money to me. These details were not mentioned earlier. I even told them I am willing to pay the extra charges for re-delivery still they are not willing to deliver the gift nor refund my payment. I called and spoke several times to the customer care number but no action is been taken. I would like to get the product delivered to the same address or get a refund back from thee company as I am loyal customer. From the customer end I have done what I can do and even told I can pay the surcharges for the extra delivery. But not delivering the item and taking the money is extremely not acceptable. That is not how they treat the customer. I am demanding for my right as a consumer to the Indian consumer complaint organisation. Kindly do the needful.
Thank you for your time and consideration.

Kind regards
Sheetal Maria Rajan

I ordered cake and firstly they selected wrong delivery time 8am to 2pm instead of 2pm to 6pm. Then I called multiple times on FnP customer care and they changed the timings and confirmed me that it will not delivered early. I then selected 2pm to 10pm and asked them to update notes to deliver after 5pm and they said they will update respective team however, they delivered cake by 12pm which was not the delivery slot at all. I also asked them not to ring door bell instead a delivery person should call me however, he rang the bell.

I asked last agent that I want to speak to manager however he didn't transfer instead told me that I will get a call with in an hour but nobody called me.

This is such a PATHETIC service I have ever come across. I have asked delivery person about the slot timings mentioned in his list
It was 2pm to 10pm only but he said that he had only two deliveries in this area so that's okay.

Order no: [protected]

Yesterday i gave an order which values 1500 rupees .
i also got a mails from frens and petal to my maild [protected]@gmail.com with order number 935991.i need my refund this is very bady from you part