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Ferns N Petals Complaints & Reviews

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Updated: May 16, 2026
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So far, so good. Ferns N Petals is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ferns N Petals will keep up the work and continue to help more customers with their concerns even better 🤝
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Ferns N Petals
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Ferns N Petals reviews & complaints page 15

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J
jollysubhash
from Mysore, Karnataka
Aug 10, 2021
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Despite charding additionally the firm failed to deliver and customer care informed the firm cannot deliver as per the time slot selected .Though I have asked for complete refund .I want the firm to refund with interest @ 12 percent for the breach of promise and time taken in refunding the amount.I shall be sharing on all social media, the extremely poor customer service and placing a complaint in the Consumer Court too.One of worst customer service.The firm has gone to dogs over the period of time .Surprisingly the firm has the pettiness to keep on increasing the charges and holding customer on phone and wasting time in telling Do YOu Know but the firm itself doesnot know How Poor is it's Services.
Ferns N Petals customer support has been notified about the posted complaint.
Aug 10, 2021
Updated by jollysubhash Worst firm.Nobody should use this Firm anymore
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    Astha Astha
    Aug 7, 2021
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    My ticket has been closed twice without solving the issue. The cake I ordered was filled with so much colour that entire cloth of baby who was cutting the cake is spoiled. Whosoever touched the cake is filled with dark blue patches that didn't even goes off after multiple times of handwashing. I want full compensation, I have uploaded all proof in the tickets.
    Ferns N Petals customer support has been notified about the posted complaint.
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    Stop your fraud right there. It's not tolerable at all. Stop fooling your customers
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      A
      Anki.g.1960
      Aug 6, 2021
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      Address: Haryana

      I ordered a set of flowers from Ferns and Petals. They were received damaged, broken totally! when I requested for a refund from them, the representatives, especially someone known as Mr. Rajesh Kumar Singh spoke on the phone so rudely, completely off the subject, not accepting the mistake. Though he accepted that the product was totally damaged, he bluntly refused to refund. They are cheating customers. Ferns and Petals is fraud.
      Ferns N Petals customer support has been notified about the posted complaint.
      Aug 06, 2021
      Updated by Anki.g.1960       Also, the company fights with the customers on petty issues. They are totally cheating customers on the pretext of sending products as seen in the picture and then refusing to accept when the product received is damaged, broken, or totally different from the one shown in the picture on their website. They should be banned in India.
      Aug 06, 2021
      Updated by Anki.g.1960       I will also post this up on social media so that more people are aware of the fraud they are doing.
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        M
        Megha Dhadwal
        from Gagret, Himachal Pradesh
        Jul 24, 2021
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        My order id Is [protected] And my name is megha, ferns and petals stop fooling your customers, they trust you for their special days and dont ruin them.. this is the worst experience so far.. i hv never seen such unprofessionalism.. last time i ordered i ddnt recieve it and a day after i m recieving an apology.. so hey after ruining my day wht you giving me an apology ???? Today also it was my mothers birthday i planned to make it special for her because i wasnt there and you ruined it you didnt deliver my order which was suppposed to be delivered by 3pm ..thank you soo much 🙏🏻 Even after contacting around 5 times to your customer care the delivery hasnt been done .. stop fooling your customers..
        Ferns N Petals customer support has been notified about the posted complaint.
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          H
          Harrison Sonty
          Jul 18, 2021
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          Address: Ambernath Mumbai

          My cake delivery is delayed. Customer service caller named isha negri/negi was told very clearly to help us get this issue sorted. We have asked for refunds and there is no revert from her.
          My order number is [protected]

          Kindly do my redund at the earliest.
          Very poor customer service.
          Ferns N Petals customer support has been notified about the posted complaint.
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            S
            Savita Sailesh
            Jul 17, 2021
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            I had ordered for chocolate fudge . But the cake delivered was of extremely bad quality. It was only brown in colur but not chocolate. It was too soggy as if soked in water. I returned the cake to FNP . I want my refund not another cake coz I don't trust their quality anymore
            Ferns N Petals customer support has been notified about the posted complaint.
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            No point in just notifying the customer support. I want to know what action you will take for ruining the occcsion. There was no message also on the cake. A cheap plastic cake pop up was used mentioning Happy birthday. How unprofessional
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              Wasfiya Mazid
              Jul 14, 2021
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              Please keep different time slots dt we can choose accordingly.. It is not possible for working people to collect orders at 9am in the morning. I called and requested the delivery executive to deliver at a later time.He refused .thank god he was kind enough to deliver to my place of convenience atleast..glad about that..I hv been a regular customer. Kindly look into this! Atleast keep time slots! 8am to 10 pm is such a big range.. How will i know what time ur delivery executive will come while placing the order!
              Ferns N Petals customer support has been notified about the posted complaint.
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                Priya Muralidharan
                Jul 12, 2021
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                Hello Sir/Mam,

                My order ID with this stupid organization is 25644918. I have ordered a cake, bouquet and chocolates for June 20 2021. They haven't provided with the actually cake that I have ordered and also the chocolates and bouquet is totally different from what u have ordered. I am totally disappointed with the service they have provided. Also I have raised a complaint with their CUSTOMERs care team wherein the team is also full of irresponsible ### with it. They never care for the CUSTOMER satisfaction. Please take legal.action with this team and provide us a proper justice all my amount 2900 is in vain with this team. Please help me with this.
                Thanks for your understanding!

                I have attached the cake I have ordered for and also the cake, bouquet and chocolate which I got. Please check.

                Regards,
                Priya.M
                Ferns N Petals customer support has been notified about the posted complaint.
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                  kyrakashyap
                  Jul 11, 2021
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                  Order no, 26076589 was not delivered. money should be refunded . i will take you to consumer forum. this is stealing money from people in carona times. order was for kolkatta and was for 6/7/21. no attempt made for delivery and reponse on complaint poor. i am a soldier and you are looting money.
                  Ferns N Petals customer support has been notified about the posted complaint.
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                    A
                    Aishwarya1403
                    from Durg, Chhattisgarh
                    Jul 11, 2021
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                    Horrible service. They have zero sense of responsibility.
                    I have ordered a cake for a birthday occasion which was supposed to be delivered by 8 am to 2 pm the same day. They don't even have the courtesy to atleast inform early that they will not be able to deliver that. A lady called me at 6:30 pm the birthday night and said that they will not be able to deliver the cake today. And the nonsense act was that she was asking me to postpone the delivery to tomorrow as if the birthday can be shifted.Then I received the out for delivery message with the delivery boy details at 8pm, by that time I have ordered another cake to celebrate the occasion.So I called the delivery guy who has not even started for the service. When I booked the slot of 8-2pm, why the delivery was getting attempted at 8pm night. Now they are not even refunding my money.
                    Ferns N Petals customer support has been notified about the posted complaint.
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                      Zita1990
                      Jul 5, 2021
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                      I had placed and order and the time slot provided was between 2 pm to 9pm indian time..my parents waited for the order and the concerned delivery guy didnt show up ..he had given miscals which wasn’t noticed and later when they called back they answered that their business hours are over..and in the system these delivery team had reported that the door was locked where in reality no one came home as my brother never left home. To avoid such confusion right from morning i have been asking the help center to provide me the local supplier details so that we could keep a track of the delivery.. very disappointed with the service .
                      Ferns N Petals customer support has been notified about the posted complaint.
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                        Jcm051192
                        Jul 5, 2021
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                        I had ordered a cake for special occasion, which was to be delivered by 9pm on July 4th.
                        However the order has not been delivered and the occasion for which I booked the cake has passed.
                        So I would like to get a refund into my bank account, however ferns N petals are not responding regarding my refund request .
                        Ferns N Petals customer support has been notified about the posted complaint.
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                          SenjutiRoy
                          Jul 3, 2021
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                          I ordered a premium chocolate from ferns and perals, but I have recieved totally melted chocolates.
                          Ferns N Petals customer support has been notified about the posted complaint.
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                            A
                            Akhil694
                            Jul 3, 2021
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                            Address: Corporate Office FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030
                            Website: m.fnp.com › cakes Online Cake Delivery | Order Best Cakes Online - Ferns N Petals

                            I had ordered a cake and sweet box (motichoor laddoo) from this site. Order ID : 25929337. I did not receive the laddoo box and the cake was wrong flavour. I have been writing to their support team for refund as this is really a ridiculous way of looting people and not responding to Customer Complaints. I asked them to refund my money but there is no response.

                            I had paid an amount of Rs 1117 including all delivery charges. The delivery guy told that he is not aware about the second item ( laddoo box) and handed off the wrong cake.
                            Ferns N Petals customer support has been notified about the posted complaint.
                            Jul 03, 2021
                            Updated by Akhil694                             Please see the cake image and the ordered cake in images. Also the 2and item has not been delivered. I need complete refund on this
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                              Akhil694
                              Jul 3, 2021
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                              Address: FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

                              I had ordered a cake and sweets from this Website. I have already paid the amount and they have not delivered the sweet box. Plus the cake delivered was not the one I ordered. No response from the support team apart from we will get back to you. I have requested for a refund and no one is looking into this. Such a great way of looting people. And such a terrible company. I am going to put this review everywhere wherever i can and make people aware of such frauds. Worst Customer Service and worst website. Please do not buy any item from such frauds.
                              Ferns N Petals customer support has been notified about the posted complaint.
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                                Parinita Datta
                                Jul 3, 2021
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                                Address: New Delhi

                                I had ordered a Caramel Cake and it was supposed to get delivered on July 2nd, 2021. I already paid beforehand Rs 900-plus which includes the delivery charges. I got a message that it will be delivered between 7 am to 9 pm on June 2nd but the cake was never delivered. Later, I got a mail from the Ferns and Petals team informing that the delivery will not be possible and even in their call centre, a single executive does not attend to calls.

                                They have the most lousy service and are cheating people. They have not mentioned anything about refunding my money in their mail. Ingenious way of looting people.
                                Ferns N Petals customer support has been notified about the posted complaint.
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                                  Raghavi Kalmady
                                  Jul 2, 2021
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                                  My order was supposed to get delivered today at 7 pm and it's not delivered, please let me know what's the status and get back and I request you guys not play around with people like this please get back soon or else i will have to take action
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                                    anushri1
                                    Jul 2, 2021
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                                    Address: 670, sector B, RK Puram, Kota, Rajasthan

                                    Flowers delivered were wilted and dry. Absolutely frustrated and felt cheated.
                                    Ferns N Petals customer support has been notified about the posted complaint.
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                                      Adyashree
                                      Jul 1, 2021
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                                      Address: Mangalore

                                      My lilium sleeve bag bouqet order no 25949056 claimed to be delivered on first July at 3 pm to dr Pritimay Pradhan room no 204 b abhish Pearl apartment mangalore has not been delivered . It has been updated that it was delivered such fraud . I want refund if not anything.
                                      Ferns N Petals customer support has been notified about the posted complaint.
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                                        Ayesha Jaluka
                                        Jul 1, 2021
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                                        Address: India and Vancouver, Canada

                                        On 18th June 2021 I placed an order for delivery of a food hamper for the upcoming birthday of my niece - her 21st birthday, mind you! I received and order confirmation that delivery would take place. This is an international order for Vancouver, Canada delivery.

                                        Suddenly one Zeeshan emails that there would be a delay until 29 June 2021. Discussions with Nisha, Zeeshan etc from FNP all fall through as they have not alternatively delivered cake and flowers on 23 June 2021 as promised by them. Then the scheduled date of delivery on 29th June 2021 of food hamper is completely botched up by Seller, FedEx and FNP - that should be taking ultimate responsibility. We are on 1 July 2021, no delivery had taken place yet. Please praying for a 100 percent refund or delivery! The 21st birthday has passed!
                                        Ferns N Petals customer support has been notified about the posted complaint.
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