Ferns N Petals Complaints & Reviews

I ordered 16 PC's of ferror rocher chocolates and one wish tree in
jaipur for my my brother but he received only chocolate not wish tree
I paid for that 1528 rupees . You guys always make a fraud with me
last time you did same mistake and again you didn't deliver complete
order I don't think ferns and Patel's make a this type of fraud with
me this is really discusting about your services I'll complain againstbr...

I ordered 16 PC's of ferror rocher chocolates and one wish tree in
jaipur for my brother but he received only chocolate not wish tree
I paid for that 1528 rupees . You guys always make a fraud with me
last time you did same mistake and again you didn't deliver complete
order you cheated me two times I don't think ferns and Patel's make a this type of fraud with me this is really discusting about your services I'll...

Hi I ordered a cake for that I made payment twice by seeing the message payment is not successful...

Ordered cake on 3rd may, They try to delivered it after 9 i.e not the promised time and rejected the cake. Immediately called to customer care while delivery boy is at doorstep and they promised for refund. They are taking complaint and closing immediately without resolving the issue. Its been 10 days everyday calling and they are closing the complaints. Im fed-up with their response and process.

Customer care team is very...

I have ordered a 1Kg Tom& Jerry cake for my son’s birthday. Today I received a very small cake (not even 1/2 kg), a completely different looking candle packed in a non fnp box. I paid Rs1637 on 7th May’21. Customer care is non functional that too during lock down! Taking full advantage of the situation and fooling around with the customers. Great. Now if It is not resolved within 2 hours I am going to communicate this to the consumer...

Even I have told to cancel my order[protected] but still it is not cancelled and without my consent product was modified by Abhishek Kaushik
Abhishek Kaushik is really very unprofessional and due to him I am very much tensed and facing issues.

I have called and sent messages so many times but no one in the chat and call is responding for this.

I want to cancel this order....

I ordered the cake from Ferns and Petals. First of all they cancelled the order in the eleventh hour. Also the cake was completely different from the picture which they have uploaded on their site. They were also supposed to deliver the complimentary gift along with the order but they didn't. Next day I tried to get in touch with the customer care but even after calling multiple times no one bothered to pick up the calls. Guys they are just...

For Infromation give me a call on [protected]

Order ID: 24458420

If you people are in business have gtus to reply....

Dear Madam
Have placed order for Cake & Flowers on time with fixed time delivery charges on 29 th April21 for delivery on 02 nd May21 which is a birthday of my Grand daughter who stays abroad & came back to her maternal house after Three years
We are Senior Citizens & staying at Thane, Mumbai
This is 5th year of birthday
AM a regular customer of you
On 2nd May Got a SMS in morning Consignment is out for...

Dear Team,

We spoke on this.

Please find attached snapshot.

Below error and we are really upset with your service.

1. Happy bday spelling wrong in box, really unprofessional vendors.

2. No msg on cake

3. No birthday wishes card.

4. Given in plastic bag of cheap quality

5. Weight only 500gms .

6. No sparke...

Dear Mr.Vikaas,

I am writing to you from Dubai, locally with FNP we are happy with a very reliable service. However, International orders dont give the same confidence, we recently ordered for a cake delivery to my son on his birthday in Magdeburg, Germany.

However, your customer service people kept coming back that the location was not correct ...even when google map location, phone number etc was provided...

I ordered a cake for my mothers birthday which happened to be of the worst and poor quality. It only had cream and no cake thank you ferns and petals for gifting my mom some whipped cream and embarrass myself that to with paying money to a so called reputed online company. Its such a shame i[censored] say that u r best in town and cannot deliver what u show in the picture then you should quit this job once and for all because i strongly believe...

Hi Team,

Would like to raise a complaint for an order I placed of 2 items (1 orchid bouquet and 1 notebook) through Richa - she chose 2 different addresses by mistake.
Order no: 23982912
Recipient: Kamalika Sengupta

Richa placed the order for me while I was on call, and put 2 different addresses for the 2 items (one in Kolkata & one in Mumbai) - though I told her to use the Mumbai one clearly....

I had ordered for orchids and the company replaced it with carnations without my consent

They claim they sent me an email( my late night) but I never said that it was ok to replace .

If the company does not have a product they should refund and not replace by another product. I feel cheated .

Please see what I asked for and what got delivered...

Order was placed before 5 PM on April 12 and standard delivery shows that the product will be delivered by 9 PM. The same was confirmed with the customer service guy "Anshul" over the telephonic conversation. However, upon checking with the customer care team post 9 PM, they mentioned that due to come issues. It can't be delivered today. It's my fiancé's birthday and you guys have ruined the occasion for us already!
And now the order...

My order no #23838200 for Menghraj Motwani was delivered without chocolates...

So, I ordered a birthday cushion from Ferns N Petals, ordered placed from my side on 18th July 2020. I have till date not received the item and on 2nd April 2021, I received an email from them confirming order delivered today.

I raised a complaint with them and they are being utmost UNHELPFUL. Horrendous experience of dealing with them so far....

Sir/madam,
I ordered COMBO OF BLISS WITH BABY BUDDHA MINIATURES VIDE ORDERNO.23177975
THE ORDER IS DELIVERED BUT THE BABY DOLLS ARE NOT AVAILABLE
AND PLANT IS NOT IN GOOD CONDITION
FERN AND PETALS I TRUSTED A LOT
BUT SEEING THIS I AM VERY UPSET
KINDLY SUGGEST ME WHAT CAN BE DONE
I tried to call and raise my complaint they said send mail till date from 8 th march no response...

I ordered a red rose bouquet from ferns petals online app for my in laws with a message note.
Considering its covid situation, i raised a pre query to understand the status of my order. Representatives assured me that they will deliver the correct product with the note on time.

When the product was delivered, it was stale roses and far different from online pictures. Also they didnt deliver the note.

On...

Dear Sir,

I placed the order before 9pm today for tomorrow's delivery to Canada (Vancouver, British Columbia). And now the agents of Ferns and Petals are refusing to update the delivery address saying that it could have updated only before 48 hours. But how’s that possible if I have placed an order today for tomorrow's delivery? I am very dissatisfied with the services of Ferns and Petals.

I would be grateful...