Ferns N Petals Complaints & Reviews

We ordered (order #[protected] a cake along with one number candle for my daughter's first birthday, we received the cake but not the candle. When I asked the delivery person he said "the candle should be in the box" . When we opened the box the candle was not there, I immediately called the delivery person and said he will deliver the candle after delivering the next order but he never returned..

My humble request is that, please ensure you deliver every that has been ordered. Maintain some kind of checklist.. little mistakes like this will not effect the someone's special occasion but also effect the company's reputation..
When a person makes a payment, they expect to receive a quality service they paid for... not delivering items after taking the money.. is not at all good. I will think twice before I order anything next time

I placed an order from Bhopal to Hyderabad. The recipient is Dibbendu Ghosh.
Thr products were to be delivered under two sub orders, out of which one is delivered and the other sub order is not yet delivered and no accurate information been provided by the team upon asking

I ordered a cake with order ID 24839343 today and expected to be delivered it today itself. The delivery boy called me and told that as it is raining heavily he bike has some problem so he cannot deliver it today. When i contacted the customer care he told me that as my address was not reachable so no refund could be initiated. I didn't expect this kind of service of not accepting the truth and not giving our refund. Please take this matter into consideration and initiate my refund process as soon as possible.

Hi Team,
I placed an order on 14th May for delivery of birthday cake on 15th but I got to know on 15th evening that it can’t be deliver due to some circumstances. After that on 16th I got message that it will be delivered today but it was not and than again 17th morning I got message that by today it will be delivered between 10am to 8pm but unfortunately they didn’t got delivered .So I just want to know what is this happening if you guys can’t deliver the birthday cake on the birthday than pls refund my money .
This is something which is a serious problem which you guys need to figure out because as a customer I am loosing faith on you guys and would think twice in future to order something .My order number is 24731096.

The cake order was made from Uae and it was supposed to get delivered to Coimbatore, Tamil Nadu on 15th May.
With least amount of responsibility on 15th may morning, you people messaged saying order can't be delivered.
The so called tag lines you say.. Fast delivery, midnight delivery..
And the biggest irresponsible and irritating thing is your customer care chat.
The only thing they do is send automatic recorded message. My mother kept asking the status order. Absolutely no proper response. I am raising a serious complaint against this a lot of people were fooled because the cake wasn't delivered on time.
I want proper answer to this and justice on the basis of consumer rights.
Thank you
Order I'd [protected]
Recipient name:Mankandan

This refers to my Ferns and Petals order no 24749904 where an additional delivery charge of INR 49 was paid over the cake charges of 999 and since last 2 days they have failed to deliver the order.

The customer care never responds to the call and closes all the ticket queries on their own with a very standard reply. Now post order cancellation they will take 7 days to refund the money ? SO will the money be rotated somewhere else for next 7 days ? Also if they cannot deliver why did they took advance .

Cake has not been delivered to Berlin, it costed us around 4, 500 rupees. They have cheated us and stolen the money after repeated complaints.

We called them several times but they either put a deaf ear or lied telling it will be delivered soon.

They finally lied telling since it is a perishable item and we tried reaching on mail ( we clearly provided upto 3 numbers and none of them were contacted) we cancel the order without refund.

Such pathetic service, if you do not have money to pay your employees please ask for charity instead of cheating customers.

I have placed an order for fresh 30pink rose bouquet on 4th may 2021 with 1207 INF . The product was old sunken and bad with no fragrance rose flower. Complain so many times and then they deliver me one Cadbury celebration and “sorry” written on some random company card. That too after two days.
1st they ruined my loved ones special day and then they are sending apology like this. I need my refund and they can take stupid box of chocolate away.

I ordered 16 PC's of ferror rocher chocolates and one wish tree in
jaipur for my my brother but he received only chocolate not wish tree
I paid for that 1528 rupees . You guys always make a fraud with me
last time you did same mistake and again you didn't deliver complete
order I don't think ferns and Patel's make a this type of fraud with
me this is really discusting about your services I'll complain against
your I can't leave you you all are making money with innocent
costumers my order ID[protected]. I'm attaching both product which I ordered and which I received

I ordered 16 PC's of ferror rocher chocolates and one wish tree in
jaipur for my brother but he received only chocolate not wish tree
I paid for that 1528 rupees . You guys always make a fraud with me
last time you did same mistake and again you didn't deliver complete
order you cheated me two times I don't think ferns and Patel's make a this type of fraud with me this is really discusting about your services I'll complain against your I can't leave you you all are making money with innocent costumers my order ID[protected]. I'm attaching both product Which I ordered or which I received.

Hi I ordered a cake for that I made payment twice by seeing the message payment is not successful

Ordered cake on 3rd may, They try to delivered it after 9 i.e not the promised time and rejected the cake. Immediately called to customer care while delivery boy is at doorstep and they promised for refund. They are taking complaint and closing immediately without resolving the issue. Its been 10 days everyday calling and they are closing the complaints. Im fed-up with their response and process.

Customer care team is very recluses and Irresponsible. They are claiming that wrong address and wrong number.

Here are complaints i raised tickets.

I need justice for this
Thanks,
Vamsi

I have ordered a 1Kg Tom& Jerry cake for my son’s birthday. Today I received a very small cake (not even 1/2 kg), a completely different looking candle packed in a non fnp box. I paid Rs1637 on 7th May’21. Customer care is non functional that too during lock down! Taking full advantage of the situation and fooling around with the customers. Great. Now if It is not resolved within 2 hours I am going to communicate this to the consumer forum. Will definitely float my experience in the social media. Order # : 24537384

Even I have told to cancel my order[protected] but still it is not cancelled and without my consent product was modified by Abhishek Kaushik
Abhishek Kaushik is really very unprofessional and due to him I am very much tensed and facing issues.

I have called and sent messages so many times but no one in the chat and call is responding for this.

I want to cancel this order.

I ordered the cake from Ferns and Petals. First of all they cancelled the order in the eleventh hour. Also the cake was completely different from the picture which they have uploaded on their site. They were also supposed to deliver the complimentary gift along with the order but they didn't. Next day I tried to get in touch with the customer care but even after calling multiple times no one bothered to pick up the calls. Guys they are just fraud. Wastage of time and money.

For Infromation give me a call on [protected]

Order ID: 24458420

If you people are in business have gtus to reply.

Dear Madam
Have placed order for Cake & Flowers on time with fixed time delivery charges on 29 th April21 for delivery on 02 nd May21 which is a birthday of my Grand daughter who stays abroad & came back to her maternal house after Three years
We are Senior Citizens & staying at Thane, Mumbai
This is 5th year of birthday
AM a regular customer of you
On 2nd May Got a SMS in morning Consignment is out for delivery. Thereafter got a mail that it will be delayed - I replied over mail requesting to deliver in haste. Reply recd it will be done by 6PM.In the evening got SMS it has been delivered. But Not. Next day 3rd May it was delivered.Daughter in law tested cake & observed it is spoiled. She asked whether Cake was kept inside the Fridge ? Reply Negative
My Question are-
1) WHY not delivered on time when order placed in advance with Charges
2) WHY intimation or Call not given that to effect delivery on 01st May
3) WHY spoiled item was delivered ?
With utter surprise I got mail from your office that Issue is closed
We are Sr Citizens, its a hard earned money
Some dates are Red letter Days in our journey
Is it the way to respond to grievances of Customer
Request kindly revert Urgently
Thanks
Dipak Sen Gupta
[protected]

Dear Team,

We spoke on this.

Please find attached snapshot.

Below error and we are really upset with your service.

1. Happy bday spelling wrong in box, really unprofessional vendors.

2. No msg on cake

3. No birthday wishes card.

4. Given in plastic bag of cheap quality

5. Weight only 500gms .

6. No sparke candle given for which money paid

7. From 2 days wrong commitmet

Pl refund full amount along with penalty.

Really upset with fern and petals.

Regards

Dear Mr.Vikaas,

I am writing to you from Dubai, locally with FNP we are happy with a very reliable service. However, International orders dont give the same confidence, we recently ordered for a cake delivery to my son on his birthday in Magdeburg, Germany.

However, your customer service people kept coming back that the location was not correct ...even when google map location, phone number etc was provided to help your partner... no one even bothered to get in touch with either o[censored]s !!

Your customer service has been below par, trying to close the service ticket with out even resolving the matter ... this doesnt help the brand you have built.

I ordered a cake for my mothers birthday which happened to be of the worst and poor quality. It only had cream and no cake thank you ferns and petals for gifting my mom some whipped cream and embarrass myself that to with paying money to a so called reputed online company. Its such a shame i[censored] say that u r best in town and cannot deliver what u show in the picture then you should quit this job once and for all because i strongly believe business cannot be robbery in broad day light. i don't hope to get a reply from such a low company because seeing your products and the time taken to to deliver it after the event shows your efficiency. If i can i am requesting for a refund or compensation for what have happened to me.