Ferns N Petals Complaints & Reviews

Hello Sir, I have been defrauded by ferns and petals and the responses received from your customer service team is pathetic. My order I'd is 17148464. Can you pls help in getting this resolved asap. I had placed the Rakhi order and paid money. Today parcel received by my brother was empty box.i had raised with ferns and petals but I am not getting any responses except that give us time and they dont revert.

Regards
Jigisha

I have ordered a birthday gift on[protected]. This was to be delivered in mumbai. Since the birthday was on 28.07.2020, i order 4 days ahead so that there will be no delay, i regret to inform that this is not delivered as on date[protected].

When i called there customer care, the lady who responded the call stated that "we will not guarantee the time and delivery of the products. The same is mentioned in our terms and conditions:"

I was surprised to hear this, this means that whatever we order we have to first read there terms and conditions and then order.

Order no. 16760709 sub order no. [protected] order placed: fri, 10 july 20, 08:05 hrs

Paid in advance for rakhi from ferns n petals and got committed delivery on 15 july assurance but not delivered. (Photo attached)

Raise many complaints but not resolved reference id is[protected]

I ordered two rakhi packages from them and none reached till now, though the date of delivery was 20/7/2020. It's really upsetting that we trusted them and they took the order and there no track and answer from their side. I need my money back. This company should be banned, maybe they are just making money like this false online offers and not delivery the things at all.

I booked a gift on 25 july 2020, delivery for birthday ceremoney on 26 july 2020, but they delivered on 27 july (They promise same day delivery)
Apart from that we received one item missing. Not proper poduct.
I am attaching two picture. What they are showing on their website and what they are delivering.

I placed and order for chocolate box on 24th july. After two days i got an email saying that the product is out of stock and that they tried calling me but unreachable. However i never received any call. Since that day i am trying to reach out to them to process my refund. They do not answer any calls, i raised like 5-6 different tickets on their website but they close it within 15 minutes without a resolution. I even raised a ticket simply asking to call me and requested not to close the ticket without speaking to me. They close even that without calling. Till date i have no update on whats going with my money.

Ticket reference id[protected] order no: [protected]...
We had ordered a birthday cake on 24th night to be delivered on 25th..
On 25th night around 8.00 pm, received a message that the ordered cake was not available.. There was no "not in stock" or "not available" tag on the cake on online dispaly.
Any alternative good cake was of same value was suggested..
0n 26th a cake was delivered at night around 9.00 pm..
The basic purpose of the cake order was defeated..
The cake delivered was of poor quality with wrong messages on it.. It did not have correct message which was quoted with the order..
The company should be penalised to pay for the inconvenience & harrassment, so that it does not repeat such lapses

On 11th july cake and bamboo plant of cost rs 1218 was ordered from fern and petals to be delivered on same day. They cancelled it twice and were unable to deliver till 13th july.
After a lot of deliberation ferns & petal according to them initiated refund on 13th july which was suppose to be in my account within 7-10days
It is been 14 days and i have still not received the amount in my paytm account
Not only they have poor service but operating are fraudster

This is to inform you that 25/7/2020 evening i have received a gift containing cake, cutting knife and candles from some unknown person (Order id:[protected] via ferns n petals. The person did not share any personal details regarding his/her identity.

I called the customer care of ferns n petals asking the sender's details but they told me that they don't have the permission to disclose the sender's name.

How could a company like ferns n petals take such orders from anonymous to send gifts to people? It is not expected from a company like this to show such nonsense activities for arbitrary people. I believe everyone has their private space and everyone needs to respect that at least.

I need to know the details of the sender because they not only know my phone number but also to which address to deliver.

Looking forward to the earliest action from your side.

I ordered a birthday gift for my wife. Placed order on 19th july for delivery on 21st july. No information shared related to delivery on 21st. Nothing on 22nd too. Raised online complaint, no response on 22nd. Website showed out for delivery by 22nd evening but not delivered. Called customer care... They said delivery is sent by courier so we can't guarentee delivery. They will arrange delivery within 2 days max. Requested for cancellation, was refused cancellation as order is already on transit. Asked for escalation. Received reply on 23rd night that they closed my compliant ticket as delivery is through courier n they can't guarentee delivery.
Its 24th, no delivery yet and no refund, no courier online status or courier service name or tracking number shared with client. We don't know if the product has been shipped or not, is struck where? Is this way a business operates and treats customers... # cheaters... I take oath not to use fnp ever again and spread the word on all social media and advise everyone else not to use fnp too.

I placed an order on 15th july which was to be delivered on 20th july. I wanted to make some modification in the order which the company policy allows till before 48 hours of delivery. I tried contacting on 15th itself for such change and i was denied all that with some copy pasted reply of regret. If you cannot follow your own policies why bother making them.

On 16th i called again for the modification well within 24 hours of placing the order. No matter how many times i communicated all the company did was send the same mail of regret. Now the product remains undelivered and refund denied. I want refund.

Hi,
I have ordered in ferns and petal.my order on 5 of july and it should be deliever on 15 july but it still not delievered, I have to daily take follow ups for that and no resolution provided to me and infact they change the delievering date again and again without informing me first changed it 20 july and now changed to 31 july. If I have to deliever my order after 1 month only. I would have delievered it that time only. This is totally fraud that they change the date without informing the customer and customer has to take follow ups from half an month now. This is not the way how to do a business. They don't know the procedure also not telling me why it is taking so much time like a month. My order id is 16651024 . Such a fraud company very disappointed

I ordered a package for Rakhi which was suppose to include a sweet. Costed me Rs. 400 for two rakhi and some ammount of kaju katli not mentioned.
FRAUD PEOPLE DID NOT DELIVER THE SWEET. THE RAKHIS LOOKED TOO CHEAP. HAD BEEN WORTH SOME RUPEE.
FURTHER WHEN YOU COMPLAIN, IT IS CLOSED IN MINUTES BECAUSE THEY ALL ARE CHEAT. NO CALLS, NO TRYING TO RESOLVE. NO CONTACT CUSTOMER CARE TELEPHONIC NUMBERS ON THE SITE.
PLEASE REFRAIN FROM USING THE WEBSITE.
ITS A SCAM.

I placed order on fern and petal on 15/07/20 for delivery of rakhi at dubai, which they committed to deliver on 17/07/20. The charges i paid was very high in comparison to other market players, just to ensure they meet commited date of delivery i. E, 17/07/20. Fern n petals confirmed delivery date as 17/07/20 while placing order. Unfortunately even on today 21/07/20, while writing compliant it is not arrived. Several follow up with them yielded no confirmation of delivery.
I have been misled about delivery date based on which i paid a very high charge demanded by fern n petals.

I had ordered a flower bouquet through ferns n petals on june 29 and the delivery was expected to be done by 3 pm on june 30. Not only the order was cancelled without any prior notice but we were informed by a mail/notification at 5 pm on june 30 when the time of delivery had already passed. They said they did not have any carnations and wanted to check if they can send a cake instead. But they did not wait for us to respond and cancelled the order. Since then we have been trying to contact them through email, phone call and by raising tickets on their website but we have had no luck. They are closing our tickets without any solution provided. Later they said they will refund the said amount of 658 ra in 5-10 days but we have not received the refund yet. Kindly look into it.

Please see order number 16820176.till date not delivered in USA. Need refund.
Not getting information. Have sent Many mails calls. No one is helping. Have requested twice for supervisor call but no one calling back. Worst experience ever in life. 13th July I ordered Rakhi. Till date 20th July 2020 not delivered no information being provided. Please arrange refund. Please help.

Hi i had ordered a cake Order no. 16923506, on 20/07/2020, at 3:00 Pm, but it has still not yet delivered and customer support are of no use. they are no help to me when i call them for inquiry they put me on long holds. either refund my order or deliver it. Also dont ask for feedback next time when u cant take one

They had placed my order and when that's order was delivered to me..that's defective and damage most of the places.. after this i mailed them to their mails id but no one do called me and when i called there customer care no. There employees disconnected my calls. Still they didn't contact me and didn't start any activity related to my order.. i need my money back and must do action on them...my order is 16855310..and cost price is 1899.. please do action on it ASAP..

Writing this in terms of order[protected] with ferns and petals. I had placed this order of rs 1470 on 19th june 2020... The order was for 4th july 2020 but they couldn't deliver the order so i had to raise a cancellation for that. That informed me that the refund was done on 6th july, today is the 9th working day and the money has still not been refunded to my account. I had used google pay to make the order so ideally the money should have come back to my account but that did not ha not happen till now. Ferns and petals told me to check with bank, i went back to the bank which is kotak mahindra and they informed me after their research that the refund has not been given from the source only... I informed the same to ferns and petals and they have been telling the same thing, so the company is safe, bank is safe and it's my hard earned money that is at stake here... Noone wants to take responsibility about this... I am losing 1154 rs, this is the worst experience i have had with online shopping and 100% not to use and recommend ferns and petals... This is extremely disappointing and i m suprised at the fact this company treats it's customers... I will make sure things are reported on every public forum so people are not fraudulated this way.

For last two orders, i am having a very very bad experience with ferns and petals. Last year i ordered a plant which didnot survive after two weeks. Same i ordered two plants this year as a gift, which also is showing some diseases within two weeks.
Customer care is very bad, as they are very rude. Looks like no value for our money.
I am very very disappointed with this order.