Ferns N Petals Complaints & Reviews

I have placed an orser of bday cake on 11 may'20 morning... By mistakenly i have selected wrong dilevery address and city also. Within 2 hrs i realised my mistake and from that tym continously i am trying fno customr care number they are nit responding, even the ivr asked ti raise issues ti ther help portal... I have raise multiples query for cancellation of order but they are not responding as per them the order will be dilevered on time... My order id is 16033278...
My address in incorrect what i will do if the cake dilevers at wrong address... Pls cancel

Had ordered for mothers day cake on on 1st of may 2020 for a fixed slot 10th may delivery.
Yesterday i waiting for the time slot and without no initimation or apology or a call my order was put oh hold and later i found that it was not delivered.
They are not operating on phone due to covid 19 but on email where i sent many complaints, all were closed saying we will get back.
Ticket #[protected]
Ticket#[protected]
Ticket#[protected]
Ticket#[protected]]

Today 11th may they sent an email that we will get you cake delivered today under :ticket #[protected]

An epitome o[censored]nprofessional and shamelessness.
They are big frauds, though i pre booked an order on 1st may they did not bother to call and update.
They play with customer sentiments want to sue them for this inhuman act.
I want full refund along with strict action, on twitter also i have seen they did same with many customers.
It was mothers day and they blatantly played with customers sentiments.

I just want to say that this is the most unprofessional company i ever ordered from and request every to not get fooled by this company... Pathetic tracking which is never updated... You don't know if you will receive your order... You do not get what is portrayed and will get a shock when you see what you ordered and what you received... Worst company ever

I ordered a combo of flowers and cake and a greeting card to be delivered on 5th of may. On the day it was supposed to be delivered, i was told (That too not by mail) that the flowers could not be arranged fue to lockdown. They closed the ticket on their own. I received an invoice of my order stating that the flowers worth 1799 were delivered along with the cake and the card. However i never received the flowers! I raised a query on their website and opened a ticket, but they closed it saying that they have addressed my request. I never got a refund or never heard anything from them after that. It's been 3 days. My order id was 15955725. I would like to get my refund as soon as possible.

My order #15990338. I have ordered for a cake and ferrero rocher chocolate which had to be delivered on may 5, 2020 between 8am to 3pm in delhi location, which has'nt been delivered. Moreover the tickets which i raised are geting closed. Please look through this order and refund back my amount as soon as possible.

Dint expect such behaviour from ferns n petals. Very disappointing!

Hi team, i placed a order through ferns n petals for my frnd birthday. However, it is not yet delivered.. Order delivery date is 27th march 2020..
Order num is 15928624.
I have raised query many times but company is not giving any response.. There is not options for refund my amount if they are not able the delivery the product.

Could you please take the necessary action against them so then i can get back my amount.

Thanks

Order number:15875268
Order time 7-8
Charged extra 200 to reach in designated slot
Order is still not delivered and time 9:15.
Now they are blaming us for their mistake.
I asked them to cancel the order now they are not even cancelling the order.
I am indignant as consumer i am so sure this is my last order from this # ferns and petal.

I am highly disappointed with the services that has been delivered to me recently by ferns na petals.
My order id is [protected].
It has a plan that has to be delivered yesterday and it has not happen yet. Instead of that its showing delivered. These guys have shared the pod but thats not my recipients signature. How dare the delivery guy can sign it by his own.
From yesterday i am calling and doing it a follow a up and still no response. And how dare you guys are closing this ticket when the in actual the delivery has not happen.

Hi team,

I have ordered personalised anniversary chocolates - 18 pcs which was suppose to delivered on 7th march 2020.
But fnp team has not delivered on time and also not informed on time that it will not be delivered.

They have only booked my items through customer care and said that it will get delivered but today when i called them they are saying that this item will not be delivered.

Everytime this kind of headache and tension these people give, first they promise of delivery and later they say sorry we can't delivery.
Please do something. Everytime i facing these kind of problem.

These people are just cheating on us. These on line thing are totally fraud.

I placed a cake order (Id[protected], which has to be delivered on 2 march 2020 to canada. Its not delivered yet.
I am raising complaints daily but no revert.
Instead of solving and checking at their end they are telling me it’s delivered.
They are cheating customers and i don’t know how many more are getting cheated by this company.
I am calling again and again, putting up mails but i just get a mail that it has been delivered, pathetic services. Instead of solving problem they are putting my calls on hold

Hi,
I am ajith from bangalore i order 4 days before one item for yellow led pillow giving for delivery date 24/02/20 for urs,
But still not came i am a ur first customer but ur not delivery in time please check and confirm i want a delivery today more time and days is going please let and confirm for ur response the ferns n

Our order id 15473365

I ordered a personalised sequin cushion for my parent’s anniversary. I placed the order on 12th february and opted for delivery on 19th february. They delivered the product on 17th february but it was not the picture which i gave them. It was someone else’s picture. I filed a complaint on the same date, they told me that they would deliver the right cushion cover on or before 20th february. I did not get the order on 20th and then i again called them on 22nd february. They assured me that i will get my order latest by monday that is on 24th february. But i did not even get it today. I again called them and they are saying that now they will send it to me tomorrow. Now i am fed up of this behaviour. Either they send my product tomorrow or they return my money.

Very horrible service, very horrible delivery, beware in ordering anything from here, it’s not just me but a lot of other people are complaining. This is my first and last try, they never delivered my order, everytime i call customer care, there’s always some excuse with no resolution. Placed an order on 14th february *update* now it’s been 8 days, my original order of 3 items didn’t get dispatched because one item was not in stock and customer service never bothered to inform me, i asked for a replacement which they have delivered but my other 2 items never got delivered. On 17th feb, customer care said it will get delivered on 19th, on 19th they said it will get delivered on 21, now on 22nd they are saying it will get delivered on 24th. *update* 24th feb and still not delivered. I have called customer cars more than 10 times with no resolution, called on 24th and they said another 2 days

Worst experience which such a reputed company.

Had ordered for a cake (Paid it in full) for mother's birthday and the cake was to be delivered on 31 jan 2020 @ bangalore but neither the cake was delivered on 31 jan 2020 nor they have refunded the amount.

Whenever i call their call center, they give lame excuses about the non fulfillment of the order.

Friends - the company has trained their call center employees in such manner that they would always blame you for non delivery of the order and they would never accept their mistake and entertain any refund claims... Beware - don't get cheated by ferns n petals or rather fraud n phishing

My boyfriend ordered alluiring beauty and i've received roses & lilies bouquet.
That's not it, the flowers i received are aweful!
Flowers should make you feel loved and beautiful, with your flowers, i felt ugly and upset!
Please refund if you will not make this right.

That didn't end right there. I sent a whastapp message with the number they are showing on webpage. She aren't helpful. She asked me to contact the customer service? Isn't that already your customer service number? I had to call her even to respond to my complaint.

My complaint is being ignored hence i am raising this.
This is unacceptable.

Very pathetic and disappointing service provided by ferns and petals.

It just spoil the whole occasion by giving the false promises of delivery the product.

Never use this site.
I have ordered (Order no[protected] bouquet on 12th feb for my husband for the occasion of valentine day which was 14th feb 2020. I have requested so many times via phone to the customer care team that flower should be delivered between 12pm to 5 pm which was not delivered. When i request this, no body told me that it's not possible. I told them that my husband will be available in office till 5pm. When i asked for the refund, customer care team refuse that and they told to me that we can't do this. I want money back.

Thanks
Sakshi

My order no 15306051 was supposed to deliver on 14th feb but it wasn’t later when i call to customer care the response was like we can’t do anything and nothing help can be provided. I accepted that ok and asked for refund but customer care is giving some excuse to avoid this request. I written mail to their support team but no response yet. I want my refund in my account soon.

I had ordered a personalized mug (Order id[protected], sub order id - [protected]. The mug was delivered in a polythene bag open with out any cardboard or anything. It was clearly mentioned by me that it is a personalized gift. It is highly embarrassing that a gift is delivered so cheaply. When you charge woofing so much just for a mug you should ensure that it should look branded. Didn't like the way it was delivered.

I have ordered few things, it is supposed to deliver on 13 feb, they have delivered only 2 items, rest of the items pending. Today is 15 feb, still, now they haven't delivered, when i contact customer care they are saying, it will get delivered in 1 hr, then i waited for 2 hrs nothing happened. Again i called, again they said 1 hr and the day over. Next day also same. Seriously, this company is fraudulent. They will take money from customers, and ruined there happiness

Dear friends plz don't order items from their site. They will definitely gonna screw your happiness

Stop making fraud claims, only matters to you is the money paid. Rest you don't care of. I have ordered (Order no:15294692 with rs.2000/-) on 14th feb. Till now what i receive is status updates and dummy customer care mails that we value your blah blah. No you dont.
Only because delivery boy says the door was locked you say you have attempted. Are you serving us or your vendors?
A delivery was attempted but the recipient refused to accept it, because of which the order could not be delivered. - this is what you keep repeating in your tickets and happily closing the tickets (Tickets[protected],[protected],[protected],)- you guys accepted that its delivery person mistake, but still you are not attempting to deliver again. Where is refusal, where is attempt? Where my money went, who is responsible for this?