Ferns N Petals Complaints & Reviews

I wish to express my deep disappoint over the 'Service' rendered by you yesterday. I had placed an order online, order ref mentioned in the subject, for rs 1167 and it was acknowledged by you through mail and through message that it will be delivered on time mentioned during the time of booking.
We had given a slot of 12 noon to 3 pm which was fully acknowledged. Thereafter unilaterally you took a decision of delivering between 3 and 9 pm which was communicated to me only when I gave a call around 3.30 pm. It was also confirmed by the customer care person it will be positively delivered by 5 pm.

When I gave a call again at 5, the customer care person casually says, due to non serviceable area, the order got rejected.
Our question is did you not know that this was a non serviceable area at the time of placing the order.
As late as 3pm also it was conveyed it will be delivered positively by 5 pm.
It's really shocking that a reputed shop like yours is taking customer for a ride.
Being a Sunday, we did not have any alternative as all shops were closed.
We propose to initiate action by filling a case against you in the consumer forum.
Also the amount is not refunded yet.

Sir/ Madam,

I had ordered a bouquet of flowers and chocolates for a friend of mine on her birthday vide Order No. 19813560. To our utter shock, the delivered product design was not at all the same as I had ordered. I am attaching the snap of the product I had ordered and that was delivered. The product that was delivered, had no visible basket, 2 less chocolates and even 2 less roses. Also the flowers were pale and the chocolates also appeared to be of smaller sizes. They had charged Rs. 999/- whereas actually it appeared to be less than 300/- at the most.

As i was thoroughly disappointed, I have asked for refund, and instead they offered me 20% discount on the next order, which I did not accept, and again they offered me a complimentary pack of Cadbury Celebrations, which also I do not want.

I want full refund of my money for not only delivering substandard product and for cheating, but hurting my and my friends sentiments on her birthday.

Regards,

Meenakshmee Ghosh

I have ordered lakshmi ganesh idol from fern and petal. They have sent wrong item. Image of item displayed on their website is not same as what they have delivered.

After complain they have asked to upload image . I have uploaded. Still they are saying upload image. I have uploaded several times.

I am getting proper response from them.

It's just a cheating. Now I will not suggest anyone to purchase anything from fern Nd petals

Since yesterday I’m chasing your employees of Yamunagar to place my order but they are least interested in it .
Neither do they reply to my message nor attend my calls
Is this the way you serve your customers ?
My worst experience with ferns and petals

This is in regards with the delivered product on 02/11/2020 with order
Id[protected].

Comments: Very disappointed with what you have delivered.What I had ordered was much more organised and beautiful than what has been delivered. It was very disappointing. Not expected anything like that from renowned online store like Fernsnpetals.
A local vendor would have delivered something better than what you have delivered. Spoiled a very special event in my life.

Would not waste my hard earned money on this website in a situation like this who couldn't deliver what has been ordered.

Requesting to Consumer forum to Support in finding a way to Refund my amount else replace the order with the same
product which was ordered.

Pathetic customer service, low quality products, high price, no refund. Paid 250 extra for mid night delivery which they failed to deliver and no refund was made.

The worst experience i had with ferns n petals..poor services, poor quality of cake and after all that they dont even try to accept there mistake rather they blame the customer. Some times they send rotten cake or somtimes they forget to send the cake..such a wonderful services these guys have..and when i talk with customer care executive they blame the customer in return.they don't even know how to talk with a customer.

They do not agree to refund the amount for the faulty and rotten cake which had smells all over . I have got kids, will they pay the hospital bills if they get sick .

@FernsNPetals service is pathetic. I ordered an anniversary gift (order I'd[protected] sub id [protected]) for my friends anniversary to deliver midnight(31st October 2020) as a surprise. They ruined it totally.At 10:30 pm I got call from one of their representative that it can not be delivered .These guys charged 250/- (apart from 1200 + Rs for the items) and extra as mid night delivery charge and now saying it can not delivered mid night as the outlet is closed. Why the hell they took the order on first place for midnight and then charge 250/- as mid night charge but can not delivered it.And then informing it on the 11th hour..when I was not able to order it anywhere else... ruined the occasion totally. Now I want the refund as well as the order to be delivered as complimentary. This is second time in row.

Pre paid product was not delivered yet

My gift was handed over in a damaged condition would like to replace it

HORRIBLE SERVICE BY FERNS N PETALS!
Do NOT Order from them, see below points :
1. ORDER NOT DELIVERED but charged a bomb for same day delivery
2. NO CUSTOMER SUPPORT AVAILABLE!
When they did not deliver our order, then we called them 9 times - BUT they kept transferring us from Support team to Sales team to Escalation team - AND SHOCKINGLY no one had any clue how to handle a straightforward issue!
3. They committed callback 3 times, BUT didn't call even once.
DO NOT ORDER FROM F N P!

Sir tomorrow is my sister's birthday. We need to cut cake at 12:00AM. I paid extra 250Rs. For mid night delivery. And now I not getting any answer from their side. What to do. They spoiled the day. Seriously u people r not trustworthy.

I have ordered a truffle cake for my birthday. My delivery slot was 3pm to 6 pm. Firstly they changed my slot to 9pm. Then also they didn't deliver it. I called customer care two times. Then my order got out for delivery.

Then when i received the cake, it was a different cake. Which is from some other bakery " Daily dose sony bakery ". Mine was of 550 price and the one i received was very cheap, 200-250 in price. Cake was in a very bad condition. Handwritten note was there, which was supposed to be printed. Name written on cake was spoiled, cake was melted. Waste of money and they spoiled my whole day too.

i want my whole money back.

I booked 1 cake on 3rd October, the payment was declined and it was done through Deutsche bank, but it was deducted. The moment it was declined, FNP Sales did pestered calls and asked me to try again, which I did again from the Yes bak, payment was accepted. On the 6th October, payment from Deutche was accepted and no record was created for the cake, when i asked them to return money they said, they have not got it and told lies, when i showed them bank screenshots, "MUEED KHAN" said accepted and mentioned returned money order, to tll this date I have not got it. The customer team is unhelpful and they are worse.

Expected date of delivery was 12th October..no response via mail inspite of repeated queries.
Not able to track the order as well

My brother send me cake with great feelings he lives so much far away from me he gave my correct address and phone number . status is showing that cake has been delivered but actually it's not. It's so bad for the reputation of ferns and petals. I will fight against it because it's just fraud in cheat. Order ID is 19293767. Even not any delivery boy called on my phone.

I have received the wrong product. I have ordered a bamboo plant my order number is 19134932. but they delivered a very clumsy money plant even without pot. Which is not value for money. Fern and petals is a reputed company it is highly unexpected.
The behaviour of delivery was so shady and intimidating. He didn't talk properly on call. It should be delivered between 8 am to 3 pm ..but he came at 7 in the evening. It was my first order from fern and petals and it is very disappointing.
I want my refund and want you to look into this matter.
I have attached a photo of the product that we have received. Please look into this matter and I expect a quick response

Hi, I have ordered cake from fern n petals site well in advance. Scheduled time of delivery is 7th Oct 20 but product still showing shipping status. Service center department does not know when the product will deliver nor the superior.. Each time response is same, will let you know after 48 hours.
"Customer is giving order well in advance. So cake should deliver on birthday. But these guys are making sure that it won't happen".
1. No proper tracking of product
2. No value to your customers
3. Charging money but providing no services

When I asked about refund then their response is " You won't get refund" now as your product not yet deliver.. I have ordered cake. It is more than 48 hours. Just imagine, "What will be condition of cake"

1st: they are not delivering product on time
2nd: no courtesy to updating the tracker
3rd: not even giving any delay report
4th: In each phone call conversation FNP giving new excuses and then the standard reply, "will update after 24 hours"

I really need my money back. FNP are doing fraud business. Charging money but service.

My order which is placed on october 4 is still not delivered. The order number is 19009503

Seeing these many complaints here, it's better to give complaint in crime branch, there is something criminal here

I have been raising complaint since thrurdays. It was a bad decision to order a cake from you guys. I have spoke to 6 agents and raised almost 3-4 online query. I have never heard back. The order was not delivered and the status is set to complete. Upon complaining about the same, the agent said it was a mistake and the order will be delivered in an hr. This has been a week and no order has been received yet.
The agent is making me for an image. I wish I had a super power to generate an imaginary image of something I never received.
I was promised that my refund will be done in 48 hrs. its been more than 144 hrs and not a single world form you guys. Your agent put me on hold to transfer the call to manager and then disconnects it after 30 minutes of me waiting. Another agent promise a call back in 10 mins and now it has been an hr.