Ferns N Petals Complaints & Reviews

I booked 1 cake on 3rd October, the payment was declined and it was done through Deutsche bank, but it was deducted. The moment it was declined, FNP Sales did pestered calls and asked me to try again, which I did again from the Yes bak, payment was accepted. On the 6th October, payment from Deutche was accepted and no record was created for the cake, when i asked them to return money they said, they have not got it and told lies, when i showed...

Expected date of delivery was 12th October..no response via mail inspite of repeated queries.
Not able to track the order as well...

My brother send me cake with great feelings he lives so much far away from me he gave my correct address and phone number . status is showing that cake has been delivered but actually it's not. It's so bad for the reputation of ferns and petals. I will fight against it because it's just fraud in cheat. Order ID is 19293767. Even not any delivery boy called on my phone....

I have received the wrong product. I have ordered a bamboo plant my order number is 19134932. but they delivered a very clumsy money plant even without pot. Which is not value for money. Fern and petals is a reputed company it is highly unexpected.
The behaviour of delivery was so shady and intimidating. He didn't talk properly on call. It should be delivered between 8 am to 3 pm ..but he came at 7 in the evening. It was my first order...

Hi, I have ordered cake from fern n petals site well in advance. Scheduled time of delivery is 7th Oct 20 but product still showing shipping status. Service center department does not know when the product will deliver nor the superior.. Each time response is same, will let you know after 48 hours.
"Customer is giving order well in advance. So cake should deliver on birthday. But these guys are making sure that it won't happen". br...

My order which is placed on october 4 is still not delivered. The order number is 19009503

Seeing these many complaints here, it's better to give complaint in crime branch, there is something criminal here...

I have been raising complaint since thrurdays. It was a bad decision to order a cake from you guys. I have spoke to 6 agents and raised almost 3-4 online query. I have never heard back. The order was not delivered and the status is set to complete. Upon complaining about the same, the agent said it was a mistake and the order will be delivered in an hr. This has been a week and no order has been received yet.
The agent is making me...

I reordered a cake from Ferns n Petals for my sister on 26/07/2020 but the cake which was delivered was different from what was shown in the image. So I raised a complaint a day after. Ferns n Petals asked me to return the cake so that they could check it, which was impossible as it was for birthday and we had guests, so it was consumed. So to resolve the issue the FnP team gave me a discount coupon of 20% which is not what I had expected...

One of the items from my order: 16155385 was not delivered on time. After I raised a complaint on this forum, Ferns N Petals arranged for a gift voucher of 649/- as a refund.

The gift voucher has an expiry of Dec, 2020 & I have been constantly trying to use it on my orders. However, every time I face an error saying that the voucher is not applicable on my order. There is no information available on how I can use this voucher.br...

I was clcecking some products on ferns and petals but hadn't placed any order and i got a call from their side after 10.00 pm thay why i hadn't placed order. First thing is why are they calling, its up to me thay i want to order or not and second is why they are calling so late. Never ever use the ferns and petals site as they have such pathetic people....

On 07/09/20 for my anniversary in bilaspur chhattisgarh i ordered 1 lucky bamboo with flamingo worth899₹+charges=1118₹, rose with fish bowl +chocolate= 3297₹. Total 4415₹
At 3pm when i received my delivered product had no wrapper on gifts, no covering on chocolate a food item in this corona crisis.
Secondly the bamboo plant pot was not the same it is a old pot used one. Marks seen. The rose pot was also the same used...

I am highly disappointed with my experience with fern n petals. I ordered (Order no - [protected]) a decorative bottle with personalized photo having lights for my wife's birthday. The gift arrived on 30th august and my wife's birthday was on 31st august. After 2 days ie 1st september itself the photo on the bottle started coming out. I called fern n petals on 2nd september and they say that complaints within 48 hours from the delivery are...

This is regarding a cake order for my wife's birthday, which was placed with ferns n petals on 10th sept 20. This was meant to be delivered on same day. Last cut off time promised from them was 9pm in the evening.
It is already over the promised timeline and when i raise query on their website, they keep saying that i will get the delivery within promised time. They do not even get that, the delivery time is already over..!!
And...

The company do not allow us to cancel the item. We are unable to cancel and the company should not cancel the item. There is no cancel option in ferns n patels web site. We are waiting like a fool and wait according to ferns n patels time. We choose the time slot of 10-2 pm. Ferns n petals peoples ruined our plans. I called them and told them to cancel but they do not cancel the order. The services are very bad and my request is to change...

I had placed an order for flowers delivery in Germany. Order # [protected]

Few days later the order was cancelled and the reason given to me stated RECIPIENT NOT AVAILABLE AT THE ADDRESS.
Whereas the recipient was available the whole day at the given address and neither received any call from the delivery agent.

This is how the firm is cheating the consumer by making fake delivery attempts and by not...

I had placed an order to Germany with order ID 18160449.

On next day, they informed me that they attempted the delivery but failed because of wrong address.

I checked the address on google map and address is correct.

I raised the complaint. But, they want address proof of recipient, which is impossible for me to get, obviously.

They are fraud, they cannot trust authencity of Google...

I had ordered gift to my husband at qatar on 23rd july 2020 the amount i paid was 4698. It had to be delivered on 30th july. But it was delivered only on 5th july. They took extra 2000 rs (100 qar) from my husband for delivery. When i asked the team. They said pay the amount and we will refund you. The order was also not proper. Out of 3 items to be delivered only 2 of it got delivered. For the 3rd item they refunded 650 back. Now i am asking...

I order for a cake on 9 aug 2020 around 5pm and delivery time was before 9 pm. First fnp confirmed the order but after some time they replied to me that deliver is not possible by some reason so we can process refund if you want. They processed for refund on next day (10 aug 2020) and told me amount will be credited to your account within 5 -7 working days. But now more than 15 days gone and i didn't received any amount. I also contact to...

I had ordered a birthday cake by paying extra for same day delivery. However the birthday went by and still there is no sign of cake. Customer service is useless as they are unable to reach their own delivery partner it seems. I asked them to refund and they are still trying to reach the deliver partner. Order id 18034770...

My order 18006594 was cancelled today because of non reachable area. So I request you to please refund my amount Rs 559 as soon as possible ....