Ferns N Petals Complaints & Reviews

I have placed order number# [protected] for a two-storey truffle cake on 25th November, 2020 for delivery to Kerala. The delivery slot that I have selected at the time of the order was 10.00 to 14.00 hours on 28 November, 2020. I have raised a query on 27th November when I saw that my order is not shipped. They replied back to me that my delivery will take place as per chosen time-slot 10.00 to 14.00 hrs on 28th November. Throughout Nov 28, they postponed the slot of delivery and did not deliver the cake at all. On 29th, they mentioned a single storey cake can only be delivered. I have requested them to reimburse the difference amount in case a low value single storey cake will be delivered in place of a double-storey truffle cake that was initially ordered. They are not responding to reimbursement of the difference amount and has not delivered my order at all. I have called them multiple times but this company has pathetic service that I ever encountered. They have closed the last two queries I have raised to them even without resolution. They are a big online fraud company in India who cheats people with certain advertisements of products on their website which they do not have in stock or cannot arrange for delivery.

It's been so long.
Yesterday you people told me to wait for redelivery confirmation and today you people said product is delivered. Which is not.

Also to add. In Canada the postal courier service are off on Saturday and Sunday. Please deliver the product it's been 20days now.

I need the resolution. Also the recipient haven't received any information or update on the product delivery.

Need a resolution. I need the product delivery.again if product can not be delivered please initiate refund. I have even compromised that recipient will pick up the order.you people didn't share the address and instead you provided option of re-deliverey

Now customer support claiming that product was delivered on 14th Nov. Whereas on 27they people claimed product was returned to warehouse.

I even told the recipient will pick up order from warehouse. But this people told they will do re delivery.

I need my money back or product to be delivered. Worst platform ferns and petals ❌❌❌

Order no2017533 non deliveey till 28 nov given delivery date was 23 nov and they are not responding to my enquries

Gift was ordered for 26th November not delivered on that day again scheduled for 27th November after multiple follow up and call half order delivered that too not the same which was requested I paid 1000 rupees for cake and 100 rupees cake was delivered . Now again this is remaining gift is scheduled for 28th without any information. I did multiple follow up and mails but no one to hear concern.
I am even not able to find escalation matrix.

This is completely wastage of money no value for them

Dear Sir, This is Manishkumar Kotai & I had ordered one Cake & Bouquet from my office colleague to be delivered at Kolkatta on Monday 23rd November 2020. The order was placed at Ferns N Petals Website & the Order# is 20248655. Due to the some emergency situation the staff had to leave from the office and hence the delivery could not happen on 23rd Nov 2020 (Monday). When i had approached the customer service they assured me to deliver the product on Wednesday 25th November 2020 however on the same day also the product was not delivered. Today on 27th Nov 2020 when i am calling their customer care they assured me they will deliver the product but they are not able to give me any status as to when they will be delivering this product. I request you to please look into this matter as i feel they are cheating customers.

I wish to express my deep disappoint over the 'Service' rendered by you yesterday. I had placed an order online, order ref mentioned in the subject, for rs 1167 and it was acknowledged by you through mail and through message that it will be delivered on time mentioned during the time of booking.
We had given a slot of 12 noon to 3 pm which was fully acknowledged. Thereafter unilaterally you took a decision of delivering between 3 and 9 pm which was communicated to me only when I gave a call around 3.30 pm. It was also confirmed by the customer care person it will be positively delivered by 5 pm.

When I gave a call again at 5, the customer care person casually says, due to non serviceable area, the order got rejected.
Our question is did you not know that this was a non serviceable area at the time of placing the order.
As late as 3pm also it was conveyed it will be delivered positively by 5 pm.
It's really shocking that a reputed shop like yours is taking customer for a ride.
Being a Sunday, we did not have any alternative as all shops were closed.
We propose to initiate action by filling a case against you in the consumer forum.
Also the amount is not refunded yet.

Sir/ Madam,

I had ordered a bouquet of flowers and chocolates for a friend of mine on her birthday vide Order No. 19813560. To our utter shock, the delivered product design was not at all the same as I had ordered. I am attaching the snap of the product I had ordered and that was delivered. The product that was delivered, had no visible basket, 2 less chocolates and even 2 less roses. Also the flowers were pale and the chocolates also appeared to be of smaller sizes. They had charged Rs. 999/- whereas actually it appeared to be less than 300/- at the most.

As i was thoroughly disappointed, I have asked for refund, and instead they offered me 20% discount on the next order, which I did not accept, and again they offered me a complimentary pack of Cadbury Celebrations, which also I do not want.

I want full refund of my money for not only delivering substandard product and for cheating, but hurting my and my friends sentiments on her birthday.

Regards,

Meenakshmee Ghosh

I have ordered lakshmi ganesh idol from fern and petal. They have sent wrong item. Image of item displayed on their website is not same as what they have delivered.

After complain they have asked to upload image . I have uploaded. Still they are saying upload image. I have uploaded several times.

I am getting proper response from them.

It's just a cheating. Now I will not suggest anyone to purchase anything from fern Nd petals

Since yesterday I’m chasing your employees of Yamunagar to place my order but they are least interested in it .
Neither do they reply to my message nor attend my calls
Is this the way you serve your customers ?
My worst experience with ferns and petals

This is in regards with the delivered product on 02/11/2020 with order
Id[protected].

Comments: Very disappointed with what you have delivered.What I had ordered was much more organised and beautiful than what has been delivered. It was very disappointing. Not expected anything like that from renowned online store like Fernsnpetals.
A local vendor would have delivered something better than what you have delivered. Spoiled a very special event in my life.

Would not waste my hard earned money on this website in a situation like this who couldn't deliver what has been ordered.

Requesting to Consumer forum to Support in finding a way to Refund my amount else replace the order with the same
product which was ordered.

Pathetic customer service, low quality products, high price, no refund. Paid 250 extra for mid night delivery which they failed to deliver and no refund was made.

The worst experience i had with ferns n petals..poor services, poor quality of cake and after all that they dont even try to accept there mistake rather they blame the customer. Some times they send rotten cake or somtimes they forget to send the cake..such a wonderful services these guys have..and when i talk with customer care executive they blame the customer in return.they don't even know how to talk with a customer.

They do not agree to refund the amount for the faulty and rotten cake which had smells all over . I have got kids, will they pay the hospital bills if they get sick .

@FernsNPetals service is pathetic. I ordered an anniversary gift (order I'd[protected] sub id [protected]) for my friends anniversary to deliver midnight(31st October 2020) as a surprise. They ruined it totally.At 10:30 pm I got call from one of their representative that it can not be delivered .These guys charged 250/- (apart from 1200 + Rs for the items) and extra as mid night delivery charge and now saying it can not delivered mid night as the outlet is closed. Why the hell they took the order on first place for midnight and then charge 250/- as mid night charge but can not delivered it.And then informing it on the 11th hour..when I was not able to order it anywhere else... ruined the occasion totally. Now I want the refund as well as the order to be delivered as complimentary. This is second time in row.

Pre paid product was not delivered yet

My gift was handed over in a damaged condition would like to replace it

HORRIBLE SERVICE BY FERNS N PETALS!
Do NOT Order from them, see below points :
1. ORDER NOT DELIVERED but charged a bomb for same day delivery
2. NO CUSTOMER SUPPORT AVAILABLE!
When they did not deliver our order, then we called them 9 times - BUT they kept transferring us from Support team to Sales team to Escalation team - AND SHOCKINGLY no one had any clue how to handle a straightforward issue!
3. They committed callback 3 times, BUT didn't call even once.
DO NOT ORDER FROM F N P!

Sir tomorrow is my sister's birthday. We need to cut cake at 12:00AM. I paid extra 250Rs. For mid night delivery. And now I not getting any answer from their side. What to do. They spoiled the day. Seriously u people r not trustworthy.

I have ordered a truffle cake for my birthday. My delivery slot was 3pm to 6 pm. Firstly they changed my slot to 9pm. Then also they didn't deliver it. I called customer care two times. Then my order got out for delivery.

Then when i received the cake, it was a different cake. Which is from some other bakery " Daily dose sony bakery ". Mine was of 550 price and the one i received was very cheap, 200-250 in price. Cake was in a very bad condition. Handwritten note was there, which was supposed to be printed. Name written on cake was spoiled, cake was melted. Waste of money and they spoiled my whole day too.

i want my whole money back.

I booked 1 cake on 3rd October, the payment was declined and it was done through Deutsche bank, but it was deducted. The moment it was declined, FNP Sales did pestered calls and asked me to try again, which I did again from the Yes bak, payment was accepted. On the 6th October, payment from Deutche was accepted and no record was created for the cake, when i asked them to return money they said, they have not got it and told lies, when i showed them bank screenshots, "MUEED KHAN" said accepted and mentioned returned money order, to tll this date I have not got it. The customer team is unhelpful and they are worse.

Expected date of delivery was 12th October..no response via mail inspite of repeated queries.
Not able to track the order as well