Ferns N Petals Complaints & Reviews

Hi team,

I have called multiple times and reported the issue. My amount rs 476 rs got transferred to fnp and order not placed successfully. But when i try to reach the ferns and petals customer care they are telling amount was not credited. Asking me to pay the amount again to place the order again.

This is the refrence number paid through airtel payment[protected]

But i have the successful transaction i'd paid to fnp from airtel payment bank.

You have made a payment to fnp you have made a payment of rs.476.00 at from mobile no *.. Tnx id [protected].

It seems wiered and fraduelent from fnp they are not confirming my payment and dint returning my amount too. (My order id - [protected]) and dint transferring my amount too. Still they are saying, like my amount was not credited to their account.

Terrible first experience with ferns and petals. They were great when i was placing the order to send rakhi to my brother in the us.. They even gave me a discount! But till date the package hasn't reached my brother. When i enquired i was told the delivery was made but to whom.. Nobody knows. It's standard practice to take the name, signature and contact number of the person who takes delivery. Instead, they are asking me to check with the 'mailroom/porch/apartment manager/security room/neighbour/front office'. I have written to them several times to either make the delivery or give me a refund. Their call centre is the worst.. Nobody picks up the phone.

The international deliveries of rakhi done much after rakhi date even if the order was submitted much before the due date and it was promised to be delivered 1 week before rakhi. I followed up regularly. The delivery was done afterrakhi was over. I have sent so many emails to get refund but nobody answered. Calls to helpdesk also did not help. The agent just promised action without any follow up later.
I request full refund of both the orders.

The details of the order is under

Order id – 17133267
Order date : 22nd jul’20. Promised delivery – 27th july’20

Order id – 17185151
Order date : 23rd jul’20. Promised delivery – 30th july’20

I placed a Rakhi order to Canada. It was supposed to be delivered on 31st July. Rakhi was on 3rd of August. My order or any delivery was not attempted till then. My order is not delivered till date. I am continously chasing the customer support from 7 days however no support I got. I now get an update that the address is wrong when I told them to issue refund. My brother is living there from the past 15 years and he gets all the packages on that address. They are giving me false excuses. My product is not delivered so they should issue me a refund which they are not. Amount is rs 1500

I have placed an order for cake on the 23rd of july 2020. Because of some technical issues from your end, the order was canceled by you and the refund was initiated, i got a message that i will get back my money on or before 03.08.20. But till today i didn't receive any.

If i didnt receive any response i will file a complaint in central govt. Consumer complaint portal

My order id is. #17171686

I placed an order which was to be delivered on 4th august. Still that order is not being delivered to berlin. I have been following up since last 4 days. Every time they say for call back but never call back. My amount is stuck and moreover product is still not delivered. Please assist asap.

This is regarding order no 17668570 which was family rakhi set with cadbury celebration box of rs 949. It has to be delivered to kurukshetra on the same day ie 2nd aug

First of all rakhis which are shown in this were not delivered. They were replaced with some other rakhis which is not acceptable at all.
Secondly, there is no mention of ferns and petals anywhere on the order for which we are paying such a huge price because of your brand name.
Some kurukshetra florist was written on the card which again is a big disappointment.
It was an occasion of rakhi and due to your negligence, it has been spoiled.

From now onwards, i will not recommend ferns and petals to anybody and also will not go myself

Regards
Shagun gupta

I recently placed an order from the fnp.com website on 1st aug 2020. It was an international order. I mistakenly put the wrong address while placing the order, later on, i called the fnp customer care and asked to change the delivery address, that time the order was only in confirmed status. I also asked if this cannot be changed then cancel this order, i'll place a new order with the updated address, but the fnp team didn't listen to me and asked to wait for 24 hours. I waited, after 24 hours, i was still seeing an old address and again called customer service, they told to wait for 24-48 hours. I said okay. I again waited for some more time, but now the order got shipped to the old address. The date was 3rd aug 2020. I called again and asked to change the address as it is shipped now, but now they told me the order is shipped and they cannot change the address. So i asked to refund my money and cancel this order, they told we'll not give you a refund. I want my money back since the order is not going to deliver to the correct person and that will ultimately come back to fnp.

I ordered from ferns and patels and paid amount double time. I complained andone of from ferns and petals said they refunded your amount but bank proces can take time.
My order id is 16695258.

Now is one month gone. I didn't recieve any amount.
I'm highly disappointed from ferns and patels and not want to give order further.

This one looks like a fraudulent website. I am not sure if they have any real company rather than just web site and bunch of call center guys. I have given a order (Order no.[protected] and from last 3 weeks they are simply giving some reason for delayed. Till date i have to received the order. No refund either!!

It there any way to raise a customer/police complain on them?

I placed an order on ferns n petals website on 30th july 2020. The order comprised of 3 rakhis and 4 chocolates. The scheduled delivery date was 31st july 2020. The order id of the items i ordered are:
Order id: 17525443
Sub order is: [protected]
I did not receive my order on the scheduled date and the status was falsely updated as delivered. I tried contacting the company through a number of e-mails, tickets and phone calls. I was assured the delivery would be done next day however did not receive it even then. They kept delaying my order and as rakhi is over, there is no point of delivery anymore.
The company does not respond to emails or tickets or address customer complaints. The order was prepaid, hence i was charged beforehand for the order.
In view of the above i would request the honourable court to order and direct the said company for refund of the amount paid by me for default in service and also order for suitable compensation for mental agony faced by me for not able to send the rakhi to my dear one on the auspicious day.

Regards,
Agrima singh
Email-92. [protected]@gmail.com
Contact-[protected]

I ordered one personalised table click on 31july, order no is 17563769. They accept the order and after when i make the payment they refuse to delivered my product and issue a coupon to me... On 1st aug i placed another order and want to apply my coupon, that time they said coupon is not working. So i placed a order by cash but even then they again refuse to delivered my product and give me a another date...

Sir one of their executive told me that couple is only apply i[censored] ordered product with amt more than 1000 rs... Plz help me for the same

Hi my order 17438761 has still not reached its destination still and the time is running out please do something about it.

I had ordered rakhies from my bro, bhabhi and kids along with olaf cushion.

Only olaf cushion reached. My rakhies were missing on rasing a ticket they informed that they will arrange to send the rakhies and i should let them know the date. Gave them date as 31st jul. Instead of sending the rakhies they have sent me an apology and closed the ticket.

I had placed an order on 22nd july 2020 for sending a rakhi to usa on 30th july 2020. They havent delivered anything anf fooling me again & again that it will get delivered someday. They cant even tell a date and they are spoiling the ocassions of people by playing with their sentiments.
Order no[protected]

I have ordered one rakhi from Ferns n Petals around one month before which needs to be delivered on 21/07/2020. Since from that day I am chasing the company as the status is still reflecting as Confirmed. But the team is closing my ticket again and again by giving irrelevant responses. On escalating the issue multiple times over the mail, they responded to me on 24/07/2020 that they have further escalated the issue to delivery team but no action has been taken since from then. FNP team is trying to make me fool and not receiving my calls too.

Finally after getting this harrassment I decided to get the refund of my order as was able to understand that they are just forgeing and are in aim to clear the bank balances of their customers. I have written mail to these people and called them multiple times...but still these people are not replying to me.

Below are my order details
Order no. 16795755

I just don't understand if FNP cannot manage the orders why they give false promises.

On 31st July 2020, i was planning to send rakhi to my brother through Ferns n petals. The total was 408 and I paid through paytm. The amount has been deducted from my account, even i have a proof which i got from paytm. as soon as i paid for it, i thought i would receive anconfirmation email or text, but sadly i didn't receive that also then i check my account in FNP. the status was WAITING. the order id is 17582096. it was supposed to reach...

Hi,
I ordered a rakhi for my brother who is canada. They deducted the money but as soon as i got charged, i got a mail saying that the payment has been declined and there is no say of return of cash. Highly unacceptable during festivities.

I ordered a birthday cake but it's not delivered

Hi,
On Saturday 25th July, i was thinking to order the rakhi from your site, the soon have logged in and put the product in Cart, someone your team called me and said that they will help which usually your team do it to take the order.
I have made 3 orders within india, then specfically i asked about that will get delivered in Germany and if yes and then providing the address i specfically asked on which date it will get deliver, post confirmation given that it will get delivered maximum by 29th, i have placed the order.
as all the other delivered on time, thanks for that
the order which i have specifically asked not delivered yet, when i have called customer care no to trace the order as i am not able to trace it as it was placed directly by ferns and petals teams so it was not there in the tracking/ordering history. So, one lady name shruti spoken to me and replied that due to some issue it has not been delivered on 28th, but will get deliver, when i asked specfically when she said that "ASAP" . I told her the rakhi is on monday, she said it will get deliver before and then i again asked as i have specifically asked the date her reply is same as "ASAP"
and morever her defination is that as the date of delivery is 28th so it will take more 3 days of shipping, then i asked her then why the delivery date mentioned 28th.
this is the response that i get it only to close the call from their side.
i need to know the specfic date when the ordr will get deliver as i cant assume with the words "ASAP" AND WILL WAIT TILL RAKHI WHICH IS ONLY 2 DAYS LEFT FROM NOW
FOR PLACING THE ORDER THE COMMITMENTS MADE BUT AT THE TIME OF NON DELIVERY NO ONE CALL SOONER.
IF I HAVE TO PLACE THE ORDER SEVERAL EXECUTIVES CALL BUT WHEN ITS TIME OF SERVICE WE TAKE THE TIME TO ARRANGE THE CALL