Ferns N Petals Complaints & Reviews

On 31st July 2020, i was planning to send rakhi to my brother through Ferns n petals. The total was 408 and I paid through paytm. The amount has been deducted from my account, even i have a proof which i got from paytm. as soon as i paid for it, i thought i would receive anconfirmation email or text, but sadly i didn't receive that also then i check my account in FNP. the status was WAITING. the order id is 17582096. it was supposed to reach...

Hi,
I ordered a rakhi for my brother who is canada. They deducted the money but as soon as i got charged, i got a mail saying that the payment has been declined and there is no say of return of cash. Highly unacceptable during festivities....

I ordered a birthday cake but it's not delivered...

Hi,
On Saturday 25th July, i was thinking to order the rakhi from your site, the soon have logged in and put the product in Cart, someone your team called me and said that they will help which usually your team do it to take the order.
I have made 3 orders within india, then specfically i asked about that will get delivered in Germany and if yes and then providing the address i specfically asked on which date it will get deliver,...

Hello Sir, I have been defrauded by ferns and petals and the responses received from your customer service team is pathetic. My order I'd is 17148464. Can you pls help in getting this resolved asap. I had placed the Rakhi order and paid money. Today parcel received by my brother was empty box.i had raised with ferns and petals but I am not getting any responses except that give us time and they dont revert.

Regards
Jigisha...

I have ordered a birthday gift on[protected]. This was to be delivered in mumbai. Since the birthday was on 28.07.2020, i order 4 days ahead so that there will be no delay, i regret to inform that this is not delivered as on date[protected].

When i called there customer care, the lady who responded the call stated that "we will not guarantee the time and delivery of the products. The same is mentioned in our terms and conditions:"...

Order no. 16760709 sub order no. [protected] order placed: fri, 10 july 20, 08:05 hrs

Paid in advance for rakhi from ferns n petals and got committed delivery on 15 july assurance but not delivered. (Photo attached)

Raise many complaints but not resolved reference id is[protected]...

I ordered two rakhi packages from them and none reached till now, though the date of delivery was 20/7/2020. It's really upsetting that we trusted them and they took the order and there no track and answer from their side. I need my money back. This company should be banned, maybe they are just making money like this false online offers and not delivery the things at all....

I booked a gift on 25 july 2020, delivery for birthday ceremoney on 26 july 2020, but they delivered on 27 july (They promise same day delivery)
Apart from that we received one item missing. Not proper poduct.
I am attaching two picture. What they are showing on their website and what they are delivering....

I placed and order for chocolate box on 24th july. After two days i got an email saying that the product is out of stock and that they tried calling me but unreachable. However i never received any call. Since that day i am trying to reach out to them to process my refund. They do not answer any calls, i raised like 5-6 different tickets on their website but they close it within 15 minutes without a resolution. I even raised a ticket simply...

Ticket reference id[protected] order no: [protected]...
We had ordered a birthday cake on 24th night to be delivered on 25th..
On 25th night around 8.00 pm, received a message that the ordered cake was not available.. There was no "not in stock" or "not available" tag on the cake on online dispaly.
Any alternative good cake was of same value was suggested..
0n 26th a cake was delivered at night around 9.00...

On 11th july cake and bamboo plant of cost rs 1218 was ordered from fern and petals to be delivered on same day. They cancelled it twice and were unable to deliver till 13th july.
After a lot of deliberation ferns & petal according to them initiated refund on 13th july which was suppose to be in my account within 7-10days
It is been 14 days and i have still not received the amount in my paytm account
Not only they have...

This is to inform you that 25/7/2020 evening i have received a gift containing cake, cutting knife and candles from some unknown person (Order id:[protected] via ferns n petals. The person did not share any personal details regarding his/her identity.

I called the customer care of ferns n petals asking the sender's details but they told me that they don't have the permission to disclose the sender's name.

How...

I ordered a birthday gift for my wife. Placed order on 19th july for delivery on 21st july. No information shared related to delivery on 21st. Nothing on 22nd too. Raised online complaint, no response on 22nd. Website showed out for delivery by 22nd evening but not delivered. Called customer care... They said delivery is sent by courier so we can't guarentee delivery. They will arrange delivery within 2 days max. Requested for cancellation,...

I placed an order on 15th july which was to be delivered on 20th july. I wanted to make some modification in the order which the company policy allows till before 48 hours of delivery. I tried contacting on 15th itself for such change and i was denied all that with some copy pasted reply of regret. If you cannot follow your own policies why bother making them.

On 16th i called again for the modification well within 24 hours...

Hi,
I have ordered in ferns and petal.my order on 5 of july and it should be deliever on 15 july but it still not delievered, I have to daily take follow ups for that and no resolution provided to me and infact they change the delievering date again and again without informing me first changed it 20 july and now changed to 31 july. If I have to deliever my order after 1 month only. I would have delievered it that time only. This is...

I ordered a package for Rakhi which was suppose to include a sweet. Costed me Rs. 400 for two rakhi and some ammount of kaju katli not mentioned.
FRAUD PEOPLE DID NOT DELIVER THE SWEET. THE RAKHIS LOOKED TOO CHEAP. HAD BEEN WORTH SOME RUPEE.
FURTHER WHEN YOU COMPLAIN, IT IS CLOSED IN MINUTES BECAUSE THEY ALL ARE CHEAT. NO CALLS, NO TRYING TO RESOLVE. NO CONTACT CUSTOMER CARE TELEPHONIC NUMBERS ON THE SITE.
PLEASE REFRAIN...

I placed order on fern and petal on 15/07/20 for delivery of rakhi at dubai, which they committed to deliver on 17/07/20. The charges i paid was very high in comparison to other market players, just to ensure they meet commited date of delivery i. E, 17/07/20. Fern n petals confirmed delivery date as 17/07/20 while placing order. Unfortunately even on today 21/07/20, while writing compliant it is not arrived. Several follow up with them yielded...

I had ordered a flower bouquet through ferns n petals on june 29 and the delivery was expected to be done by 3 pm on june 30. Not only the order was cancelled without any prior notice but we were informed by a mail/notification at 5 pm on june 30 when the time of delivery had already passed. They said they did not have any carnations and wanted to check if they can send a cake instead. But they did not wait for us to respond and cancelled...

Please see order number 16820176.till date not delivered in USA. Need refund.
Not getting information. Have sent Many mails calls. No one is helping. Have requested twice for supervisor call but no one calling back. Worst experience ever in life. 13th July I ordered Rakhi. Till date 20th July 2020 not delivered no information being provided. Please arrange refund. Please help....