Ferns N Petals Complaints & Reviews

I ordered above product on 1st november to be delivered to my uncle for his 80th birth day who lives in jallandhar on 9th nov.
On 9th i found out that the product was not delivered and i contacted fnp
On phone and on line chat. I was told to read courier policy and also told the gift had arrived at their local partner office and will be delivered at the earliest.
On 11th i received a call saying that the product is not available.
Throughout i was given wrong information and i failed to give my present to the old man and his 80th birthday will never come back and i am very sad and upset. Afterwards i also read many such complains and poor quality service of this company.

I ordered this order 13241234 to be delivered on 9/11/2019.. But on the same day their courier partner falsely updated the order cancellation status without even contacting me.. Later on their app didn't even update the status and during raising query their automatic generated mail kept mailing me about order cancellation status.. Their customer care contacted me on 12/11/2019 and reassured me that the order will be delivered today only before 5 pm. But as on today i. E. 13/11/2019, their team is unaware about the product status.. Now m putting this case in consumer court for consumer harassment and pathetic service and misuse of consumer's money..

I ordered above product on 1st november to be delivered to my uncle for his 80th birth day who lives in jallandhar on 9th nov.
On 9th i found out that the product was not delivered and i contacted fnp
On phone and on line chat. I was told to read courier policy and also told the gift had arrived at their local partner office and will be delivered at the earliest.
On 11th i received a call saying that the product is not available.
Throughout i was given wrong information and i failed to give my present to the old man and his 80th birthday will never come back and i am very sad and upset. Afterwards i also read many such complains and poor quality service of this company.

I ordered above product for my uncle's 80th birthday on 1st november to be delivered on 9th nov and same was not delivered. I contacted the company on line and on phone and they only mentioned by courier rules. I spoke to rohit and he said that his senior will call and solve the problem but no one called.
I am totally disappointed with attitude and service of fnp.
Please let me know what else i can do to save other innocent customers.

I placed two orders with ferns n petals. One was to be delivered on 8th november. Not only did the deliver person not deliver the order but he falsely took a picture of the cake and uploaded it to their online site saying order was delivered at 13:38 on november 8th. The delivery person and the person from ferns and petals did a conference call with my sister and confirmed that she hadn't received the cake. Even after all this mess, ferns and petals refused to pay me back my money. When i got angry they told me they will give me a gift certificate for the amount of this order.
What i did discover is that they did not give me a gift certificate for this order but went and cancelled my other order which was to be delivered on 13th november. It's appalling how they can cheat on their customers after taking money from them. I used to be a regular customer at ferns and petals but i will now never use them. Please be wary of them and their delivery promises as they are fraudsters.

Hi i am aman garg,

Order id no: 13205191

I ordered one cake for someone's birthday, ordered delivered 2nd november, after cutting the cake we found exact truth of fnp services, they wonderfully scammed us. They sent a smelly cake, the cake was so bad smelling. Clearly realised that pantry sent us 10-15 days old cake. After ordering so expensive cake received this kind of service. Customer service even more pathetic, they refused to file a complaint as there tat is only 48hours., then started giving excuses like they would not be able to entertain my request as 48 hours already passed.

Seriously someone should take the serious action against them as we sent gift for them to celebrate that special day and fnp ruined that moment.

I am Aakash,

My order ID is 13120389 and SO is [protected].

I have ordered a Chocolaty basket loaded with chocolate for festive wishes to my friend. For this order, this site charged me 1100 rps/-. I have no issue with the charge but they have delivered such a third class product which is totally different from the image which is displayed on the website.

They have sent 12 pieces chocolate worth rupees as per wrapper 10 and such a third class 30 pieces toffee whose company name even is not mentioned. This hamper basically included 12*10 = 120 and 2*30 = 60 total 180 rupees with 4 diyas and a basket. Hardly i can say it worth 400 -500 rupees which they have sent to me for 1100.

When I made a call to them they said due to shortage they provided substitute items for which they even did not take any permission from my side. They themselves decided each and everything.

This website is full of illusion they show you something and delivered something else and the hilarious part is this that you can not claim anything because they do not have any refund/return policy.

They are just playing witty games and doing a scam. I prefer to do not use this website anymore.

I request a consumer forum to take a stand and look into this matter. For your preference, I am attaching the website and actual picture of Hamper.

Order id[protected]

I have ordered a chocolaty basket for festive wishes for my friend. They charged me 1100 for the same. I have no issues with the payment but they delivered such a tasteless item. According to the picture, they did not send the same quality chocolate and in the picture, it shows exclairs candy but they have delivered some chocolaty nuts candy whose even company name is not mentioned on it such a cheap, third class toffee.

When i asked them about their costing (Means 12 pieces chocolate *10 and 30 pieces candy*2rps = 180 rps item) they said it is mentioned in the description. Yes it is mention some 12.5 grams but why did you use any other chocolate for branding or promotion. Mostly in hussle people use to select according to the picture. Ferns n petals showing something else and delivering something else by saying that it is mentioned in the description.

This site is more dangerous then policy sites at least they said openly read terms and conditions but on this site read the description because this site used to trap you by their picture.

On the other hand, they changed and provide some third-class substitute candy without my permission or confirmation.

This site is fraud do not buy anything from them. They are showing some or giving something else.

Fnp folks, i am absolutely dissatisfied with your service.

The invoice (Invoice no: 2019-20/1307834) says the order
Contains a flower set worth rs 628. But it was not delivered???

For 10 chocolates (12.5 gms each) and a small cane tray you have charged me rs 749 (Market price for the same is approx rs 100 or so for the chocolates)?? (Plus delivery charge of rs 200 additionally)

This was my first order and i will definitely never place a second order. I have been cheated.

If you really care about customer sentiments please get back to me with an explanation.

- rajdeep

I had placed an international order from ferns n petals to canada. As per the tracking, it got delivered on 25th october. First of all, i have no clues as to why do they ask for recipient contact number when they never make a call. Secondly, as soon as we got a notification that the order was delivered, we checked the front door and every place, however it was not there. The delivery person did not even ring the bell whereas we were at home only. Now, its been 2 days when i am continously chasing them, but they keep on saying that they will revert after 2 hours, and then i get a mail that the ticket is closed.

How pathetic it can be. It ruined the festival, also wasted money. From 2 days, they are promising that they will arrange a callback, but they are not even bothered. This company is a big cheat. They play with the money and sentiments of people. They took money from us and never delivered the gift.

Ordered one cake for someone's birthday, ordered delivered 15th october, after cutting the cake we found exact truth of fnp services, they charged rs.2300 for a single 2kg cake and then wonderfully scammed us. They sent a rotten stale cake, cake was so hard to cut. Clearly realised that pantry sent us 6-7 days old cake. After ordering so expensive cake received this kind of service. Customer service even more pathetic, they took 72 hours...

I am writing this to you when i had loosen all my hopes and that probably last order from your company.
My name is manu abhishek and i ordered a product for my sister's birthday on 19.10.2019 which was giving an optional date to be delivered by 20.10.2019 but since i had a good experience with your delivery and decency i made it for the specific date of her birthday that was 21.10.2019 and here what i did blunder trusting you.
Later the product was in the desired hub that is ghaziabad from 20.10.2019 itself as confirmed by customer care but they failed to deliver that on the date.
I called customer care and literally requested them to get it delivered as its a sister's birthday and that will be of no use to me if that is getting delivered later.
In morning they can't commit but they will try. This was a shock for me as ferns n petals never delay (So far i know) and they keep on repeating that it may be delayed and taking a cover of the policy. I respectfully said i'm that fine with your policy but please try to get this delivered to date which was committed while placing the order but that doesn't help.
I kept my patience whole day and again called in evening around 7 and got same answer. As i was not satisfied i asked for a supervisor thinking that they may help in other way so at least i can give my sister any gift and the birthday won't be spoiled from my side at least and here once again i trusted and that was thrashed
I would like to take the name mr. Sahil who is working as floor supervisor attended me and gave the same response.
What you can expect when you ask for escalation? Minimum same answer in a different way or at least a person who can handle you well and help you to calm down?
But things were opposite to me while talking to this gentleman. He was so casual, no empathy as well as commutation skills were pathetic as he switch to hindi by his own.
In the meantime he was explaining saying me "dekho" and i agree and apologize that by seeing this unprofessionalism of his i lost my patience and was literally started shouting. Then i asked for manager as i was hell lot of pissed by this approach and surprisingly he said that he is the final authority available without any asst. Manager or manager.
Like seriously if this is the way you people are handling customer service then trust you will be in deep trouble and you all are wasting all the efforts of mr. Vikaas gutgutia which he is putting for this company since 1994.
I never seen this kind of customer service ever and leave the order this will be a reason that i will never come back to you again.
May be you also will be least bothered about a customer leaving you like me but for me values are important which can't be compensated.
Most humbly i am requesting that please go through the call recording of mine in the evening.

Its really disheartening that i have to reach you for this but that is required now as such approach of supervisor can't be tolerated and that will lend in destruction of any organization.

I would request you please see this as this is critical.

Pfb details & snapshot for your reference :-
Name :- manu abhishek
Order id :[protected]

Thanks,
Manu abhishek

I have placed an order from fnp on the 11th of october, 2019. The oder id is :12836963. The order was to go via courier and was promised to be delivered on the 14th.

As i have ordered from fnp before also, i knew that the deliveries from couriers can get delayed by a few days.

I raised an enquiry on the 14th, ref:[protected]
Then again on the 15th, ref:[protected]
Then on 16th, ref:[protected]
Then on 17th, ref :[protected]
Then on 18th & 19th as well.

Throughout all these days, i have called each day seeking help from the "customer care executive", who without fail, don't live up to their designation. There was not a single executive that provided a solution, everyone had their script ready and just read from that.

I had also sent an email to [protected]@fnp, but that was also of no use. It has been 2 days since the email, there has been no response from their team.

This has been an absolutely shocking experience for me, because it shows that my once favorite delivery site, is not caring about it's customers anymore.

Hi,
Due to some personal reasons i needed to close my ferns and petals account, i have raised so many concerns with the respective team also, they have not listened to my request and because of that my engagement got broken, and i am facing so many issues, i raised this request to disable my account a month ago. I want either compensation or strict action against the team.

Order# 12592176
This kind of rude and scam this people are doing by taking the order and not delivering it. The people they are hiring for the delivery for international orders are useless. They purposely don't intimate us nor call us and take the perishable things to themselves. This is the scam running by their team for cheap cuts. I have ordered the cake from their company which was never delivered to my husband to singapore. These people are spoiling everyone's special days. Bloody # people with # thoughts.

They are pathetic company with pathetic service for international delivery. They are liars. They pretend to call the person to whom they have to deliver and don’t send the delivery. Their delivery guy will never respond and they don’t mention while placing the order that they will not contact the person before leaving and addition to this their clause is once contacted and not responded means they will cancel the order even if you reply within 5mins.

I ordered an item for my sister in silchar and the delivery date was 25th sep for her birthday (Which was on 22nd sep). And requested for expedite the process as she will be gone on 26th sep night.
The item did not reach her yet and its 27th sep already. The status i get is the deliver personnel needs a landmark of a small town. My sister informed them a landmark (Assam university, which i suppose anyone in silchar will know) on 24th sep but still it is not delivered.
If landmark is so important then why is it not mandatory field in address section of ferns and petals. Why is it optional?

I informed fern and petals customer care that she will not be available so get it delivered on time. They said it depends on courier service and closed the incident/ticket i raised as they are holding the item in their location and not delivered (As per status). Neither did they try to contact my sister on 25ht or 26th for delivery. No solution of their delivery process and nothing on full refund as well.
And in fern and petals they mention on on-time delivery.

As its a plant i ordered and no one is their to collect, they neither refunded me the amount and nor the item has been delivered. Just kept it with them.

I am so disappointed with the customer service of ferns and petals as they do not give any solution, just that we cannot do anything. Is this the service they should provide to customers?
After complaining them multiple times since 24th sep, they stopped responding and acting on the complaint i raised.

I have ordered an Aloe Vera plant as a gift to one of my friends. Post 2 days, I saw that there was an insect in the plant which had eaten up its roots from inside. Now the insect was in the outer environment and can be seen eating the leaves as well. Within 2 .5days the plant is dead. No roots in the plant.
After raising multiple calls, they fail to address the concern stating the policy is for 48 hours only.
They have no value for their customer and just totally spoiled the gift that was shared.

On 2nd sep 2019 we ordered a wedding anniversary cake to my parents try www.FNP.com with a very specific timing to deliver on 3rd sep 2019 before 12noon since the family members will be traveling outstation around 3pm. Even before placing the order, thru call center verified the possibilities and placed the order. Since no such schedule available at online order process we selected 7am-9pm and marked a special not to deliver before 12noon.

On 3rd sep 2019. I contacted the call center around 2pm, 4pm & 7pm but call center said, sure will deliver before the schedule (9pm) and i was asked to track the situation but call center team said its not possible even after that i requested to connect supervisor he said will contact the delivery partner to do the needful.

But the whole day was spoiled even after 3 reminder calls & mail to call center. Finally the delivery team contacted late night around 9.15pm (After the schedule) for the delivery and mentioned in 1 hour will deliver which we denied.

After such next day (4th sep 2019) customer service contacting me saying apologize and saying can we deliver today (4th sep 2019)??? Is it sensible??? I requested to process the refund but advised me to raise request which i made online and reminder has been sent 4 times but no action so far.

Such kind of care less e-commerce organizations must be actioned by the authorities.

Order# 12216477
Ticket#[protected]

Reminders mail enclosed for the ref.

Order id: 12520312

Delivered foul cake to the recipient. Took back the cake without re-delivery or refund. Now they are blatant lying that they did try to redeliver birthday cake that too next day. Also, their customer care uses rough and rude language, disconnects the call randomly and keep denying refund on the cake.
Simply cheating customers of money. Money gone & no cake.
Please avoid these fraudsters and go for local service providers.