Ferns N Petals Complaints & Reviews

Fnp folks, i am absolutely dissatisfied with your service.

The invoice (Invoice no: 2019-20/1307834) says the order
Contains a flower set worth rs 628. But it was not delivered???

For 10 chocolates (12.5 gms each) and a small cane tray you have charged me rs 749 (Market price for the same is approx rs 100 or so for the chocolates)?? (Plus delivery charge of rs 200 additionally)

This was...

I had placed an international order from ferns n petals to canada. As per the tracking, it got delivered on 25th october. First of all, i have no clues as to why do they ask for recipient contact number when they never make a call. Secondly, as soon as we got a notification that the order was delivered, we checked the front door and every place, however it was not there. The delivery person did not even ring the bell whereas we were at home...

Ordered one cake for someone's birthday, ordered delivered 15th october, after cutting the cake we found exact truth of fnp services, they charged rs.2300 for a single 2kg cake and then wonderfully scammed us. They sent a rotten stale cake, cake was so hard to cut. Clearly realised that pantry sent us 6-7 days old cake. After ordering so expensive cake received this kind of service. Customer service even more pathetic, they took 72 hours...

I am writing this to you when i had loosen all my hopes and that probably last order from your company.
My name is manu abhishek and i ordered a product for my sister's birthday on 19.10.2019 which was giving an optional date to be delivered by 20.10.2019 but since i had a good experience with your delivery and decency i made it for the specific date of her birthday that was 21.10.2019 and here what i did blunder trusting you.
Later...

I have placed an order from fnp on the 11th of october, 2019. The oder id is :12836963. The order was to go via courier and was promised to be delivered on the 14th.

As i have ordered from fnp before also, i knew that the deliveries from couriers can get delayed by a few days.

I raised an enquiry on the 14th, ref:[protected]
Then again on the 15th, ref:[protected]
Then on 16th, ref:[protected]br...

Hi,
Due to some personal reasons i needed to close my ferns and petals account, i have raised so many concerns with the respective team also, they have not listened to my request and because of that my engagement got broken, and i am facing so many issues, i raised this request to disable my account a month ago. I want either compensation or strict action against the team....

Order# 12592176
This kind of rude and scam this people are doing by taking the order and not delivering it. The people they are hiring for the delivery for international orders are useless. They purposely don't intimate us nor call us and take the perishable things to themselves. This is the scam running by their team for cheap cuts. I have ordered the cake from their company which was never delivered to my husband to singapore....

They are pathetic company with pathetic service for international delivery. They are liars. They pretend to call the person to whom they have to deliver and don’t send the delivery. Their delivery guy will never respond and they don’t mention while placing the order that they will not contact the person before leaving and addition to this their clause is once contacted and not responded means they will cancel the order even if you reply...

I ordered an item for my sister in silchar and the delivery date was 25th sep for her birthday (Which was on 22nd sep). And requested for expedite the process as she will be gone on 26th sep night.
The item did not reach her yet and its 27th sep already. The status i get is the deliver personnel needs a landmark of a small town. My sister informed them a landmark (Assam university, which i suppose anyone in silchar will know) on 24th...

I have ordered an Aloe Vera plant as a gift to one of my friends. Post 2 days, I saw that there was an insect in the plant which had eaten up its roots from inside. Now the insect was in the outer environment and can be seen eating the leaves as well. Within 2 .5days the plant is dead. No roots in the plant.
After raising multiple calls, they fail to address the concern stating the policy is for 48 hours only.
They have no value...

On 2nd sep 2019 we ordered a wedding anniversary cake to my parents try www.FNP.com with a very specific timing to deliver on 3rd sep 2019 before 12noon since the family members will be traveling outstation around 3pm. Even before placing the order, thru call center verified the possibilities and placed the order. Since no such schedule available at online order process we selected 7am-9pm and marked a special not to deliver before 12noon....

Order id: 12520312

Delivered foul cake to the recipient. Took back the cake without re-delivery or refund. Now they are blatant lying that they did try to redeliver birthday cake that too next day. Also, their customer care uses rough and rude language, disconnects the call randomly and keep denying refund on the cake.
Simply cheating customers of money. Money gone & no cake.
Please avoid these fraudsters and...

Hello team,

I had ordered a cake on 11th september and was sent a sub standard cake. When logged a complaint the cake was to be picked up and money should have been credited.

After numerous phone calls, chats and e-mails no one came to pick up the cake but they promised for the amount of ₹549 to be credited.

Today 10days later still the amount has not been credited and when i sent an e-mail...

I have ordered cake many times feom ferns n petals but sometimes they write anything wrong on cake, sometimes it they are doing fraud regarding coupans.
But this time i am super angry because a big fraud happened with me from your company i have order choco chrunchy cake which contains dry fruits n all many thing but i got a fake bad quality cake than expected. So i am going to file a report in police station or whereever i can.its...

Dear sir,

I had ordered a cake to be delivered for my partners birthday. I made the order 2 weeks in advance. I even called 2 days prior to make sure it got delivered. But it never did. They made excuses saying no one was home and they tried to call but my partner never got an calls and waited the whole day for the delivery. I asked it to be delivered the next day then but they said they can’t. I asked for a refund but they...

I requested a rakhi order to be delivered in germany on the said date. I received an email back that it was delivered and i called my family to confirm but they informed me that nobody showed up as they were home all day, as unfortunately we had a death in the family a few days ago and everybody was home. I contacted the company the same day that the order was never delivered and they were persistent that it was delivered and asked me to...

On 30th august 2019 i ordered a bunch of flowers for one of my friend residing in bangalore, it was promised to be delivered on 31st august 2019. On 31st morning i received a call from the ferns n petals customer service that there is an issue with the address can you please reconfirm it, i did it twice letter by letter. Even after that their delivery guy called the recipient for the address, she confirmed it. Later in the evening i received...

I have booked my order through ferns & petals on 16th aug’19.
My order i’d : 11965914
Sub order i’d: [protected]
But as today we didn’t get our items.

When i complain through ferns & petals apps, every they registered our complaint, after some massages is coming, your complaint ticket is closed without problem they are closing ticket.
Number of time i ask please tracking no courier, but no...

I am a returning customer to ferns and petals (Fnp), this time placed an order for delivery of flowers for birthday. This time again fnp customer support calls me on the day of delivery and tells me that the order cannot be fulfilled for those flowers which i wanted. Instead they can substitute it with something else. First of all, i went to their website, spend so much of time in selecting a products. Then checked the availability and time...

My sister sent me a rakhi and birthday gift (Order #[protected], worth ₹3849 to me in madrid, spain, which was due to be delivered on 20th august but has still has not reached.

The delivery was due to be received on 20th august, which it did not. She kept chasing and was told that the delivery will be made on 23rd august, 3 days after the delivery due date. After chasing again on 23rd and today 24th august, she has been told...