Ferns N Petals Complaints & Reviews

I placed an order on july 7th, 2020 on their website (M. Fnp.com) and proceed with paytm to make the payment. On the payment page, when i put the otp i got the message that the order was not confirmed, however my money got deducted from my wallet. Since then i have been contacting the said company (Ferns n petals) through emails and calls but they are least bothered to entertain their customers. I have also shared the payment proof (Screenshot) with them but they are saying that they have not received the money and sending me another payment link on my registered mobile number. I contacted paytm as well, but according to them the merchant has received the payment. When i did some research by visiting their facebook page and google reviews, i found that i am not the only one who has gone through all this, there are a lot of people like me who were scammed by this company and they are also suffering alike me.

Order no.[protected]

I had booked a cake and flowers for my sisters birthday !!
It got delivered at evening 6:47 pm and that too ... only the flowers.
Cake was not delivered.
Inspite mailing them and raising a complaint ..
No one got back to me even to ask or consider the matter.

I ordered a cake on wednesday 11pm, same time i asked them for two requests and i was straight away told that nothing can be done. On thursday 9pm i raised a cancelation request and same response i received again that nothing can be done now.
My friend has got corona now and that cake is a complete wastage for me now, what will i do with the cake, i tried to connect with the agents but they too said that nothing can be done now.

The condition of the cake on delivery was so pathetic that i felt like throwing it in the garbage dump. It’s so annoying that such cakes which are meant to mark celebrations give us sorrow.
I am annoyed disgusted and feel irritated to see the cake
Please return my hard earned money and i promise i wil never order from your website

I ordered flowers bouquet and cake for my mother's birthday yesterday and, moreover i paid extra for preferred delivery.
The order was supposed to be delivered this morning but it never was delivered.
Yesterday when i tried the payment first time it failed (I wish i did not try again). A guy called me from ferns n petals i think his name was iqbal and he said he is sending me a link and i should follow that and complete the payment.
So i went ahead and paid.

However there is when i tried to call him again this morning it says the number belongs to delhi and the number doe snot exists. True caller says it is a fraud.

I need my refund.

Hi team,
Order id-[protected]

Very disappointing experience. I ordered a chocolate box on 2nd july and it showed that it will get delivered by 4th july. I called up customer care 4 times to confirm if my order will be delivered on 4th july. I got confirmation for the same.

When it was around 5pm, i again called the customer care, where they mentioned that the product is shipped using the services of their courier partners and they can’t gaurantee to get it delivered on 4th july, however they still assured us that it will get deliver by 4th only.

Firstly, nothing was mentioned there that if shipping is through courier partner then it may take extra time to deliver. While ordering they showed me time slot of 9:00am to 9:00pm

On 5th when i again called to confirm when it will get delivered customer care said they don’t deliver on sundays. I was like is it a joke going on

It was a birthday gift and still not delivered

Highly unprofessional very disappointing service. Never ever recommend FNP to anyone because its not first time they did like this

Regards
Frustrated customer

I have order a cake from siliguri, wb... And it has been delivered just now but only the outer resembles the online cake's pic... But the inner cream it totally different... I have ordered a chocolate truffle cake and i very well know what is a chocolate truffle cake looks and taste like... Ive contacted ur customer also... I want my money back as soon as possible. It highly dissapointing for me.. I want my money back..

Hi team,
Very disappointing experience. I ordered cake for my baby's 1st birthday on 19th june. I called up customer care to confirm if my cake will be delivered the same day. I got confirmation for the same.

When it was around 5pm, i again called the customer care, where they mentioned that address was not found so could not deliver but will try to re-deliver.
I patiently waited till 9pm and then called again, which was then not reachable due to closed office hours. Since, i had to have a birthday cake for my baby's 1st birthday, had to rush last minute to some shop, which was btw difficult to find in this covid situation.

So, unfortunately because of you people there was no cake for my baby.
Basically, you spoiled her birthday. And the next day when i asked for refund, i got a response no refund we can re-deliver.

I told them fine, then re-deliver for that now they are saying since it is a perishable item can't re-deliver.

Isn't it a wow response. You are neither ready to refund nor re-delivering the item. So the customer is at total loss and not to mention the emotional trauma which we had to go through because of the service.

I urge you to please look into this case, and provide a solution. You say, we deliver happiness and bring smile and all, so please do that. I do buy items frequently from your site, but going ahead will not because of this horrible experience. Do not let your loyal customers leave you like this.

Thanks.
A frustrated customer.

My order number #16539707.
This Should be delivered by 30th June 2020 21:00 but still it's not delivered.
I order it in Kolkata and it's still in Delhi.
They don't provide service what they committed but charged be in advance.

Also when I placed the order they charged me 541 but when they shipped the product I received one mail and it's showing price 515.
Such a fraud business. They are not less than a thief.

Have posted you're pathetic service since last four days I am following up for delivery my order
I have uploaded all damage products
Then
I have posted all images of you product n your service on twitter n Facebook Nd all social media marketing
Pathetic service
I have order on 15 th June still my order is not delivered

I am from jammu, i ordered the father's day cake from the website, it ws not the same which is showing on website. This is the second time i face disappointment from their side.. I ordered the cake and it was delivered in pathetic way. Have their guys have some short of money for arranging slip of father's day.. Such a ridiculous way of delivering service and the quality is getting poorer nd poorest day by day. Order number image attached and i guess you people are enough educated. Please open the image and tell me is this the spellings of "father". By facing the same disappointment second time. They took huge amount of money from their website but in return they deliver the cake which is not worth than 100 rupees.
I need my all the money which i had spent till naw. With this they got the lesson nd will not make fun of other's emotions..
One of the worst cake chain i have ever seen ferns and petals..
If you people were not believing me.. Check the cake on their website that i have order and also check the cake i received. They employed such an illiterate staff. Check the spellings and writing of father and from on cake and card respectively (Enclosed attachment).
They fooled the customer with services by showing great presentation of cake on website but in return we didn't receive the same we placed while ordering the cake. Such a pathetic and worst chain of cake.

Order details:

Order no: 16155385, sub order no: [protected]

I had ordered 3 items for my mother's birthday on 3rd june: tea hamper, cookies, chocolates. Only the cookies were delivered. I have filed a ticket with fnp for delivery of the remaining items:[protected].

I have been following up regularly for the last 2 weeks on this. They still haven't given me a delivery date. Neither are they arranging for a refund.

Please look into this. Either an early delivery or a refund is okay.

Hi today i ordered a black forest cake. My order number is16254708. But they didn't deliver till now. Not getting any response from their side. Please tell what to do. Very disappointing service from them.in mail only showing that the order is processing. Not able to track my order.

16204617 this my order no. It is highly unprofessional that u confirmed order 2 days and at last moment u cancelled the order
I want full refund as well the reason why my order was cancelled
I do never like to order anything from your esteem company
Really very disappointing
I would also like to cancel my other order and demand full refund

The order - moon cactus in ceramic pot was completely destroyed when delivered

Ordered a flower bouquet for 24th may. The delivery person brought the bouquet tucked under 2 cake boxes in a blue plastic bag. The bouquet was out of shape and the flowers were wilted. I did not accept the delivery.
Raised a complaint through website and call center. Have not received any response yet.

Ferns n petals have refunded my money in form of gift voucher and i was promised that it can be used for any order in ferns n petals. But i trying to order but i unable to use the gift voucher for the same, i tried to contact them, but i got to listen ivr stating that due to lockdown they working with limited resources, so help email us. So i email them on 10th may, 2020 and i got a reply on 11th may that somebody will call me and they closed my ticket. I waited but no one called me. So i email them again as they are not answering the call. Again i got reply that they have arranged a call back for me or else i can reach on there number. Again the story is same, no one called me back. And more over there number are still not operational. And till date i am unable to use my refunded money. I have email where it is clearly stated that the gift voucher can be used in any order in ferns n petals. I tired using it with all the product they have but its not working. They have scammed me with my hard earned 1100 rupees. I am getting them go like this. I go to consumer court. Let all the people in fb, twitter should know that this company is cheat.

I ordered a cake for my parents on 5th may that was suppose to be delivered on 9th may 2020. I got a confirmation from ferns and petals that its confirmed and will be delivered on time, however ferns and petals did not deliver the cake and they have put the status on hold. I have raised multiple tickets on their website ticket#[protected] which have closed without providing any response. I need a refund asap.

Ferns and petals should fool customers like this!!

I have placed an orser of bday cake on 11 may'20 morning... By mistakenly i have selected wrong dilevery address and city also. Within 2 hrs i realised my mistake and from that tym continously i am trying fno customr care number they are nit responding, even the ivr asked ti raise issues ti ther help portal... I have raise multiples query for cancellation of order but they are not responding as per them the order will be dilevered on time... My order id is 16033278...
My address in incorrect what i will do if the cake dilevers at wrong address... Pls cancel

Had ordered for mothers day cake on on 1st of may 2020 for a fixed slot 10th may delivery.
Yesterday i waiting for the time slot and without no initimation or apology or a call my order was put oh hold and later i found that it was not delivered.
They are not operating on phone due to covid 19 but on email where i sent many complaints, all were closed saying we will get back.
Ticket #[protected]
Ticket#[protected]
Ticket#[protected]
Ticket#[protected]]

Today 11th may they sent an email that we will get you cake delivered today under :ticket #[protected]

An epitome o[censored]nprofessional and shamelessness.
They are big frauds, though i pre booked an order on 1st may they did not bother to call and update.
They play with customer sentiments want to sue them for this inhuman act.
I want full refund along with strict action, on twitter also i have seen they did same with many customers.
It was mothers day and they blatantly played with customers sentiments.