Ferns N Petals Complaints & Reviews

We had a very unfortunate incident that the orders were ordered on the 8th of Aug'2020 for the delivery to be made on the 18th of Aug'20.

The delivery was not made on the 18th Aug'20 and after calling the customer care for almost 5 times we come to know that the orders have been kept on hold.

The service industry does not mean this way and servicing of the orders on time is important. I have lost the precious...

Hello sir/mam,

I have a pathetic experience with ferns and petals.. Yesterday (15th aug 2020) i ordered the cake and candles worth price 983 from them … but the only thing that i received is broken cake. While trying to connect them no body has responding the calls.

I tried to raise the issue about the same to customer care and after several times of calls.. On agent has picked up the call and put me hold...

Paid order of rs 927 is not delivered and no response in email or call and no update about refund as well
Order number 17952417...

I had made a payment for an order on 26th july 2020. The payment got debited from my account but my order was not confirmed. I raised request at my bank and the merchant but neither got resolved. On enquiring my bank they have confirmed me that merchant has received the payment and have also provided transaction number.
I have made repeated requests for refund of my money to ferns and petals but they have denied.
Also they...

Hi team,

I have called multiple times and reported the issue. My amount rs 476 rs got transferred to fnp and order not placed successfully. But when i try to reach the ferns and petals customer care they are telling amount was not credited. Asking me to pay the amount again to place the order again.

This is the refrence number paid through airtel payment[protected]

But i have the successful...

Terrible first experience with ferns and petals. They were great when i was placing the order to send rakhi to my brother in the us.. They even gave me a discount! But till date the package hasn't reached my brother. When i enquired i was told the delivery was made but to whom.. Nobody knows. It's standard practice to take the name, signature and contact number of the person who takes delivery. Instead, they are asking me to check with the...

The international deliveries of rakhi done much after rakhi date even if the order was submitted much before the due date and it was promised to be delivered 1 week before rakhi. I followed up regularly. The delivery was done afterrakhi was over. I have sent so many emails to get refund but nobody answered. Calls to helpdesk also did not help. The agent just promised action without any follow up later.
I request full refund of both...

I placed a Rakhi order to Canada. It was supposed to be delivered on 31st July. Rakhi was on 3rd of August. My order or any delivery was not attempted till then. My order is not delivered till date. I am continously chasing the customer support from 7 days however no support I got. I now get an update that the address is wrong when I told them to issue refund. My brother is living there from the past 15 years and he gets all the packages...

I have placed an order for cake on the 23rd of july 2020. Because of some technical issues from your end, the order was canceled by you and the refund was initiated, i got a message that i will get back my money on or before 03.08.20. But till today i didn't receive any.

If i didnt receive any response i will file a complaint in central govt. Consumer complaint portal

My order id is. #17171686...

I placed an order which was to be delivered on 4th august. Still that order is not being delivered to berlin. I have been following up since last 4 days. Every time they say for call back but never call back. My amount is stuck and moreover product is still not delivered. Please assist asap....

This is regarding order no 17668570 which was family rakhi set with cadbury celebration box of rs 949. It has to be delivered to kurukshetra on the same day ie 2nd aug

First of all rakhis which are shown in this were not delivered. They were replaced with some other rakhis which is not acceptable at all.
Secondly, there is no mention of ferns and petals anywhere on the order for which we are paying such a huge price...

I recently placed an order from the fnp.com website on 1st aug 2020. It was an international order. I mistakenly put the wrong address while placing the order, later on, i called the fnp customer care and asked to change the delivery address, that time the order was only in confirmed status. I also asked if this cannot be changed then cancel this order, i'll place a new order with the updated address, but the fnp team didn't listen to me...

I ordered from ferns and patels and paid amount double time. I complained andone of from ferns and petals said they refunded your amount but bank proces can take time.
My order id is 16695258.

Now is one month gone. I didn't recieve any amount.
I'm highly disappointed from ferns and patels and not want to give order further....

This one looks like a fraudulent website. I am not sure if they have any real company rather than just web site and bunch of call center guys. I have given a order (Order no.[protected] and from last 3 weeks they are simply giving some reason for delayed. Till date i have to received the order. No refund either!!

It there any way to raise a customer/police complain on them?...

I placed an order on ferns n petals website on 30th july 2020. The order comprised of 3 rakhis and 4 chocolates. The scheduled delivery date was 31st july 2020. The order id of the items i ordered are:
Order id: 17525443
Sub order is: [protected]
I did not receive my order on the scheduled date and the status was falsely updated as delivered. I tried contacting the company through a number of e-mails, tickets and phone...

I ordered one personalised table click on 31july, order no is 17563769. They accept the order and after when i make the payment they refuse to delivered my product and issue a coupon to me... On 1st aug i placed another order and want to apply my coupon, that time they said coupon is not working. So i placed a order by cash but even then they again refuse to delivered my product and give me a another date...

Sir one of their...

Hi my order 17438761 has still not reached its destination still and the time is running out please do something about it....

I had ordered rakhies from my bro, bhabhi and kids along with olaf cushion.

Only olaf cushion reached. My rakhies were missing on rasing a ticket they informed that they will arrange to send the rakhies and i should let them know the date. Gave them date as 31st jul. Instead of sending the rakhies they have sent me an apology and closed the ticket....

I had placed an order on 22nd july 2020 for sending a rakhi to usa on 30th july 2020. They havent delivered anything anf fooling me again & again that it will get delivered someday. They cant even tell a date and they are spoiling the ocassions of people by playing with their sentiments.
Order no[protected]...

I have ordered one rakhi from Ferns n Petals around one month before which needs to be delivered on 21/07/2020. Since from that day I am chasing the company as the status is still reflecting as Confirmed. But the team is closing my ticket again and again by giving irrelevant responses. On escalating the issue multiple times over the mail, they responded to me on 24/07/2020 that they have further escalated the issue to delivery team but no...