Ferns N Petals Complaints & Reviews

I had order rose bouquet from ferns and petals (Order no. 6989998) on 7th sept with urgent delivery charges.
When delivery boy reached to that address, the recipient was not there because recipient has shifted to new place.
But when he told this to delivery boy he misbehaved with the customer. When customer has called to care center they said to update new address and delivery boy said that he will deliver the parcel on next...

I have sent one little angel basket to our office employee for his new born baby. Order no is 6944274.. But ferns & petals not delivered it. When i called to customer care they told me that delivery address is out of service area so it will not deliver. After that they told me that now you can not cancel order and you have to collect this parcel from blu dart as this parcel sent by blu dart.

If delivery address is out of service...

I had placed an order for FIFA Special Cup Cake 6 and a Tiramisu 1Kg cake on 23rd Aug 2018, the order ID being 6780894 and[protected] respectively. I had paid them through online banking from my hdfc account.

Ferns N Petals cancelled the order of cupcake worth Rs 999. It has been 13 days since, but I have not received the refund back. I have spoken to customer care executives but with no results. I request you to help me get...

My order id is 6705045 (Rakhi to the UK) was booked on 20th August for a guaranteed delivery by 26th, the product was not delivered until 28th August as committed, but I receive an SMS that product has been delivered but actually, it was not. The customer care executive did not have the update. Next day on 30th again I called Customer care and he confirmed that the product is still in the post office and they need some time to check the reason...

Hi i placed an order #6632643 for rakhi and chocolates to be sent to germany on august 18th and it was supposed to get delivered on 24th august.
But it dint get delivered on 24th and hence i called customer care on 25th august and i was told that the order would be delivered by end of day but it was not delivered.
Once again on 26th august i called customer care and again i was told that the order will be delivered by end of...

I placed an order on 11 august, order number 6514459, which was to be delivered on 13 august, to abu dhabi. It was a rakhi order, to be delivered to my brother. Not only the rakhi wasn't delivered, but also no money was returned (The whole order costed around inr 3000/-) the order has still not been delivered.

I have been a regular customer at fnp and have been facing problems with every order. I & my family members used to...

I have place an order surprise anniversary gift to my wife. They completely spoiled my anniversary surprise this year.

Order status was showing pending for payment. I have tried again and again to make the payment. Now three times £47.22 amount has been deducted from my account. And still they are saying payments are not receive yet !...

I placed an order for rakhi to be delivered on 24h aug 2018. They display on their website that it will be delivered by saturday, 25 aug. On 25th evening i received a message that they have attempted delivery but it failed as recipient phone number is not working. I called up their call centre and give another number, they promised to deliver on 26th aug sunday. I called them up again they said they will definitely deliver it asap.
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I placed an order for rakhi to be delivered on 26h aug 2018. It has still not been delivered. I have been trying to reach then frantically but they are deliberately disconnecting my call.

Even senior managers are not telling me the status. I don't understand how this company is doing the business. It should be closed right away.

Please don't trust this company. They are big frauds. They just take money from you...

Hello, i had placed an order last night where i was explained that my order wasn’t going to reach at the same time because one of them was cake and other was a plant which would be a courier. I was ok with it and made my order made the payment, the after i call up again they tell me there is no service to the particular pincode and that they are going to cancel my order. Before i could change my address ur business hours were changed and...

You guys are the biggest losers ever!!

Why do you cheat your customers by showing scheduled delivery when you can't even make it. Do you guys have any importance of occasions?

I made an order for rakhabandhan which was supposed to get delivered on august 26th and i had no update on when it is going to get delivered despite getting hundreds of mails and messages that it's going to get delivered today.
If...

This is worst site, don't go for it please, there is neither any tracking of your order and neither they deliver your item.

On time delivery is too far, they don't even deliver it... No one support in their office, neither anyone knows about tracking and no one would respond. They would say yes today it will reach... And you would just be calling customer care every now and then

Prache...

Fern n petal claims for delivery on time but i think its highly unprofessional on their part that they do not deliver their product on time. I had other options to send rakhi to my brother but i selected ferns n petal which was a major blunder on my part. Action must be taken against them. On the top of it they do not handle customer queries and do not pick up the calls....

I had placed an order for a gift for my wife in usa for her birthday. There was some mistake with the address and when notified, i was given an option to change the address and through it i changed the address. By this time the order was already 2 days late. Later on i was informed that the product cant be delivered and there is no option for re-delivery or even a refund.
Customer care service of ferns n petals is not at all appreciable....

I have been sent a anonymous order from ferns and petals. I called customer care to know the sender's name. After multiple call transfers, one guy said i'll give you 3 clues if one is right i will provide you the senders name. He told me three fake names and i selected one. Then he laughed. Then he provided me with a email id saying this is senders email id. This email id is not even registered with ferns and petals as i have checked it....

I have placed a order which has to be delivered on 23 of august, they told that receiver was not available. At that time, they asked extra amount for redelivery on the same day and payment was done, after that also it is not delivered and when i tried to call they disconnected it for several times. That was a very horrible experience. I think i lost all the money which i have paid. All the planning of that day was spoiled....

Hey, I had ordered a rakhi for my brother in the USA. But I was extremely disappointed when the one that got delivered was not the one that I had ordered for him. I had also sent an extra rakhi and even that was a completely different one. This is not how delivery is supposed to work and this is not the first time it is happening. I can understand if the one in the picture doesn't look similar in reality but the one that got delivered...

My order nr 6505692 for flowers was to be delivered for rakhi on 25th august as per contract agreed by me.

After taking advance payment when they made mistake & delivered the flowers 3 days in advance & instead of either re-delivering on the due date or refunding the payment - their customer support executive nitish kumar says we apologise and on phone mr prashant says that is all we can do!!!

Highly unprofessional...

Hi,

I have ordered rakhi for delivery in australia and after few days they just mailed mel saying they attempted to deliver it.

After that i have tried calling them several time and later on they are saying they will come up some solution after discussing it with their management.

Are we people stupid trusting them?

Their agent didn't even bothered to call the receipient.
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I had placed order no. 6589488 on 16 august for delivery of rakhi on the occasion of raksha bandhan but not delivered the same product i send picture also on there email i’d till now no response customer service is poor.

I wrote to them emails - but no replies.

Their phone are not reachable anymore.

They have cheated me and i do not know how many customers.

They are a total fraud...