Ferns N Petals Complaints & Reviews

I placed the order Order no. 7738602 with Ferns n petals on 7th November and after making full payment and getting their confirmation for delivery my order was not delivered.
Since it is a flower delivery website which has lot of emotions attached and they also market it that way, so i expected them to be prompt on it and at least deal it with little professional way
I had to pick them up after 2 days and they responded very coldly towards it is alright to happen that way.
They instead of apologizing or accepting their mistake immediately tried to place the order for this day which makes no sense.

When i tried to reach out to them for help i found their behavior to be very cold towards it

I need a compensation for my loss and trauma and harassment. This would also be a fine to the company o that they take care in future

My order number 7563313 was to be delivered on 2/11/2018 rubbish is there site I didn’t get to know the status as customer care people also take 48hrs to update. Today I get to know what I ordered was out of stock then why did you confirmed it. It was my aunts birthday and Diwali in 2 dAyS solution I get you can send flowers or cake what are you talking about. I need compensation for this? How will u do it

The assured delivery date for this product was the 3rd of november 2018. I even got a text message with the blue dart tracking number.

But it was not delivered even on the 4th.

When i called up customer service, i was told there is nothing that can be done. They even refused to cancel this order.

This is a bhaidooj gift i wanted to send to my brother who going away on a trip. Now my brother will not get my gift and your customer service is so pathetic that the person i spoke with did not even sound apologetic for the upsetting experience.

Order details
Order id: 786799
Order date: 31/10/2018
Sender detail: credit card/debit card/net banking
E-mail: [protected]@hotmail.com
Telephone: [protected]
Sender detail
Deepinder singh
[protected]@hotmail.com
[protected]
House no 3058/1, sector 44 d
Chandigarh 160047
Chandigarh
India
Gift message occasion
Many happy returns of the day birthday
Product quantity shipping
Enigmatic red roses 1 city - chandigarh - ₹349
Shipping date[protected]
Shipping type - free express delivery - 0
Shipping time - 16:00 - 21:00
10 dairy milk chocolate 1 ₹299
Sub-total: ₹648
Total: ₹648

Hello, i had ordered a bouquet of 12 long stem roses/flowers from ferns n petals (Fnp) as shown in their website picture, for delivery to my friend in the buffalo, new york, for total amount paid rs. 6, 448/- on[protected]. I got a confirmation email from fnp confirming the order and showing the picture of the flower bouquet ordered. Order # 7541086.

On the delivery date of oct 27, 2018, the recipient got the flowers bouquet, but the bouquet that was delivered was completely different, as, my friend sent me a picture of the bouquet received. I have all these on record with me as proof.

I sent a complaint to fnp about this and they simply responded saying and i quote..."we want to inform you that your order was delivered as per the description on the website."

So what fnp are doing is that they show products with pictures on their website and deliver a completely different and inferior product. This amounts to fraud. Kindly advise how fnp can be stopped from this fraud with future unsuspecting customers and how we can claim refund from them? I have attached pictures of the ordered flower as in their website and what they actually delivered.

I ordered birthday gift for my husband one month back (29/09/2018) to be delivered on the day of bday that was month later (27/10/18). I selected office hours for time slot as i didnot find any other option like they say. I made 5-6 request to deliver it before 4 pm. I waited for 4 days. They neither delivered it before 4pm and i called them so many times. They told it will take two more days for delivery. Now its been 6 days of shipment the order is not delivered yet. The courier service they chose 'bluedart' called my husband and told no services are provided to the address given, while the address was shown by ferns n petals in their site and they confirmed it. They took my money and the product is not delivered. And courier services denied to deliver and told this is mistake of ferns n petals. I want my product to be delivered before 4 pm today itself as promised by them. Ferns n petals is such a fraud site and making the customer fools by giving false promises.

I am here in dubai & i have placed an order of rs 1299/- on 10th of oct in kerala. They told me that they wouldn’t able to deliver in given address. I cancelled my order & asked for refund. They told me that i will get my money back after 7 to 10 working days but today is 28th oct still i haven’t received my money.

It’s not about the money it’s all about the trust.
We trust your company more valuable then money.

Thanks
Biplav.

The gift was supposed to reach on 12th october. So the delivery guy was been in touch with the recipient on how to reach the place. Not only the delivery guy didnt deliver the gift but he delivered it to the wrong address and the website has been update has been delivered to the correct recipient.

How can this work. That guy has no sense of bangalore address, then why the hell would you hire that guy. Its been one week and the gift hasnt been received properly.

I was also talking to the customer support and i always get the same guy. He says it will be delivered the next day. This is what he says everytime. The customer support staff doesnt know how to talk to other people.
Also, i submitted a complain to the fnp. The next day i receive a mail stating that the complaint request has been closed. How the hell did this happen.

I demand to talk to your manager/head. This is out of control. I am letting the whole world know how the people at fnp treat you.

I have ordered one cake and two pack of chocolate and one lucky bamboo written mom. And my order no 7335227, i ordered something else but i received very low quality and the different bamboo plant and only one pack of chocolate. When i called the team the lady ms jaya she was saying ma’am please calm down and you ordered bamboo plant so currently not available on our side so we have sent you the different product and again she was telling ma’am will resolve ur issue within 48hrs. What nonsense is this if you guys don’t have the product so why on ur website showing it and why i need to wait for so long if same day delivery you guys can done so why don’t you resolve the complaint. This just a fake company i suggest to every one not to order these people don’t know how to handing customers and services. You just making money in a wrong way. Better choose other side but this one. These ppl know how to spoiled someone special day and top of the you have to wait to resolve ur issue and no one will give you a call you have to call and again and again you have to tell ur issue and they just say ma’am wait 48 hrs.. What nonsense is this seriously worst experience and waste of money. Pathetic side and zero rating you deserve

I had ordered a cake n greeting card to be delivered between the time 9am and 12pm, but the order was not delivered within that time. On calling the customer care they said they're unable to contact the delivery team and have registered a complaint n stated that the issue would be looked into as soon as possible. On checking the status of the order later on i saw that my order has been put on hold and the same customer care number is saying to be an invalid number. Irresponsible and unprofessional behaviour.

The company asked me to pay rs. 499 extra for making the delivery on the selected date. Next day after the payment i received a call from them saying we won't be able to deliver on the selected date so we are going to deliver it a day later. I wrote multiple emails to them but did not receive any calls or emails from them regarding the issue. Few hours later there were mails from their support team that the ticket has been successfully closed.

I have placed order birthday cake on 30.09.2018 in fern n petals jaipur

My order id 7258988. Amt. Rs.499/-
But i have not received my order
And fnp refused to refund my money

I called in customer care many time refund my money as i not received my order
They spoil my birthday occasion
And even not refunding my money
I requested fnp to refund at least 80% of my amount but they clearly denied to refund any amount
This big fraud with customers and their money. If they can't satisfy customer with good service then why runnig online business
And also spoiling the name of other online shopper who are good


This is cheat with online customer
I want my refund

Customer satisfaction is not there concern.
Failed to delivery a birthday cake and expect the receipant to come and collect.
Need to know the reason why they collect 500rs for delivery.
Have audio recording of the representative promising a delivery.
On top of this i was in total in call for 2 hrs for resolution of this. Exploitation of customers
Order number is 7088980

I had asked to delivered bouquet worth rs.1000 to churchgate today at 11.30 pm as its my father-in-laws birthday. Ordered was confirmed and the guy promised that it will be delivered on time.

I am trying to reach this guy since 11.30 pm on [protected] and he is not responding to my calls and also blocked me on whatsapp after reading my messages.

It is not about money but its about the time. It was important to deliver this order on time. Ordered is not delivered and this guy this out of reach.

Please suggest what should i do now.

My order no. Is 7011568. I ordered and paid for two watches on 9 september 2018 and wanted it to be delivered by 15th september. I had made a slight address mistake and because of that my delivery was not successful. So i called on the number they had provided, and made modifications to my address. They said it will come in 24-48 hours. I waited and it didn't come. I called them again and they told that they would
'see to this inconvenience'. I even emailed but still, no changes. I even called the courier company 'bluedart' and it was shocking that ferns and petals had not asked them to modify the address. I again made changes to it and they 'guaranteed' within 24-48 hours. There was no email, no phone calls from their end. They think that we have already paid for it so they have no responsibility to service us anymore. Now it's been 12 days since i ordered, and i had no other option left except than complaining here. I hope this problem will be solved as soon as possible.

I had made an order of lucky bamboo plant and lucky buddha on 12 th sep for delivery on 13th september. I received a message that order has been dispatched 9in the morning. Till afternoon i dint get the order. I enquirer from customer care and they said it can be delivered any time of the day. Later i got a msg that the same has been delivered. But thx receipient dint get the delivery. I called customer case but they don’t provide and solution. I again balled citizen care requesting them to deliver on the same day as original delivery was made to someone else or taken by delivery boy, next day also i kept following but customer care team was not supportive and rather enjoying the conversation. Senior executive sahil kalra repeatedly refused to take the call. Third day i get call from delivery boy saying that he couldn’t deliver on 13th and and asked my address. How can the delivery boy not have the address. I asked him to return the courier to the company and he took the courier back. Such was the harassment i lost money don’t get delivery and lost trust on f and p as a brand. Even local players care much considerate and helpfu.in short i would call f and p and it’s team shameless.

Shame on management team and your customer service team.

1. You book orders through advance online payment.

2. You take preferred scheduled delivery date and time from customer online but either deliver in advance or later than the date of occasion like birthdays, anniversaries.

3. You hurt the sentiments of the senders who request to deliver a product on a specific date to give a surprise to near and dear ones.

4. All your claims of vas on the song or jingle played on your customer service numbers are fake and just to fetch orders and money of customers once.

5. Your customer service team sometimes don't take calls and keep customers waiting with this stupid and fake song or jingle for more than 15 minutes or an hour.

6. My most of orders booked with advance payments for 14 sept. 2018 birthday of my mother were either covered 2 days in advance and also not delivered till 15 sept. 2018.

7. My order no. 6987393 which was booked 10 days back and was supposed to be delivered on 14 sept. 2018 have not been delivered yet. Shame on all of you for such a pathetic unsuccessful service.

Shame on you all for exploting advance onlone payments from customers and harassing and hurting the emotions and sentiments of customers.

All your claims made in jingle song are fake, false and mialeading the customers.

Failed business ethics claimed by owners, management and customer service team of ferns & petals.

Hi team,
I don't know what is wrong with the website, but i am not able to add any products to my cart. I tried to buy it directly, still no effect.

It worked fine couple of hours back and suddenly it started behaving weird.

I asked an agent to help me on chat, but even she could not do it. Its a bit disappointing as i was trying to send a birthday gift.

I am also a bit surprised that your agents cannot place orders for customers if they are unable to do it themselves. Chat service is supposed to help customers. I have got a good experience in past with you, hoping to get some resolution around this asap.

Thanks,
Rinku

I had order rose bouquet from ferns and petals (Order no. 6989998) on 7th sept with urgent delivery charges.
When delivery boy reached to that address, the recipient was not there because recipient has shifted to new place.
But when he told this to delivery boy he misbehaved with the customer. When customer has called to care center they said to update new address and delivery boy said that he will deliver the parcel on next day.
But then after sometime they said that re-delivery will be given to same address only. Due to misbehaving conduct of delivery boy my guest has also said that he will not go to that address to collect the parcel. When i asked them to deliver to new address they are denying now however previously they said that they will deliver to new address.
I asked them to cancel the order and refund my money, they are saying it is not possible.
Due to all this actions my relation with my guest also gets effected and on the special occasion the parcel also hadn't deliver.

I have sent one little angel basket to our office employee for his new born baby. Order no is 6944274.. But ferns & petals not delivered it. When i called to customer care they told me that delivery address is out of service area so it will not deliver. After that they told me that now you can not cancel order and you have to collect this parcel from blu dart as this parcel sent by blu dart.

If delivery address is out of service area then why fernsnpetals process the payment from us. This website and their people not give proper information to users. It is loss of our money, time. We can not trust to ferns & petals anymore.