Ferns N Petals Complaints & Reviews

The company asked me to pay rs. 499 extra for making the delivery on the selected date. Next day after the payment i received a call from them saying we won't be able to deliver on the selected date so we are going to deliver it a day later. I wrote multiple emails to them but did not receive any calls or emails from them regarding the issue. Few hours later there were mails from their support team that the ticket has been successfully closed.

I have placed order birthday cake on 30.09.2018 in fern n petals jaipur

My order id 7258988. Amt. Rs.499/-
But i have not received my order
And fnp refused to refund my money

I called in customer care many time refund my money as i not received my order
They spoil my birthday occasion
And even not refunding my money
I requested fnp to refund at least 80% of my amount but they clearly denied to refund any amount
This big fraud with customers and their money. If they can't satisfy customer with good service then why runnig online business
And also spoiling the name of other online shopper who are good


This is cheat with online customer
I want my refund

Customer satisfaction is not there concern.
Failed to delivery a birthday cake and expect the receipant to come and collect.
Need to know the reason why they collect 500rs for delivery.
Have audio recording of the representative promising a delivery.
On top of this i was in total in call for 2 hrs for resolution of this. Exploitation of customers
Order number is 7088980

I had asked to delivered bouquet worth rs.1000 to churchgate today at 11.30 pm as its my father-in-laws birthday. Ordered was confirmed and the guy promised that it will be delivered on time.

I am trying to reach this guy since 11.30 pm on [protected] and he is not responding to my calls and also blocked me on whatsapp after reading my messages.

It is not about money but its about the time. It was important to deliver this order on time. Ordered is not delivered and this guy this out of reach.

Please suggest what should i do now.

My order no. Is 7011568. I ordered and paid for two watches on 9 september 2018 and wanted it to be delivered by 15th september. I had made a slight address mistake and because of that my delivery was not successful. So i called on the number they had provided, and made modifications to my address. They said it will come in 24-48 hours. I waited and it didn't come. I called them again and they told that they would
'see to this inconvenience'. I even emailed but still, no changes. I even called the courier company 'bluedart' and it was shocking that ferns and petals had not asked them to modify the address. I again made changes to it and they 'guaranteed' within 24-48 hours. There was no email, no phone calls from their end. They think that we have already paid for it so they have no responsibility to service us anymore. Now it's been 12 days since i ordered, and i had no other option left except than complaining here. I hope this problem will be solved as soon as possible.

I had made an order of lucky bamboo plant and lucky buddha on 12 th sep for delivery on 13th september. I received a message that order has been dispatched 9in the morning. Till afternoon i dint get the order. I enquirer from customer care and they said it can be delivered any time of the day. Later i got a msg that the same has been delivered. But thx receipient dint get the delivery. I called customer case but they don’t provide and solution. I again balled citizen care requesting them to deliver on the same day as original delivery was made to someone else or taken by delivery boy, next day also i kept following but customer care team was not supportive and rather enjoying the conversation. Senior executive sahil kalra repeatedly refused to take the call. Third day i get call from delivery boy saying that he couldn’t deliver on 13th and and asked my address. How can the delivery boy not have the address. I asked him to return the courier to the company and he took the courier back. Such was the harassment i lost money don’t get delivery and lost trust on f and p as a brand. Even local players care much considerate and helpfu.in short i would call f and p and it’s team shameless.

Shame on management team and your customer service team.

1. You book orders through advance online payment.

2. You take preferred scheduled delivery date and time from customer online but either deliver in advance or later than the date of occasion like birthdays, anniversaries.

3. You hurt the sentiments of the senders who request to deliver a product on a specific date to give a surprise to near and dear ones.

4. All your claims of vas on the song or jingle played on your customer service numbers are fake and just to fetch orders and money of customers once.

5. Your customer service team sometimes don't take calls and keep customers waiting with this stupid and fake song or jingle for more than 15 minutes or an hour.

6. My most of orders booked with advance payments for 14 sept. 2018 birthday of my mother were either covered 2 days in advance and also not delivered till 15 sept. 2018.

7. My order no. 6987393 which was booked 10 days back and was supposed to be delivered on 14 sept. 2018 have not been delivered yet. Shame on all of you for such a pathetic unsuccessful service.

Shame on you all for exploting advance onlone payments from customers and harassing and hurting the emotions and sentiments of customers.

All your claims made in jingle song are fake, false and mialeading the customers.

Failed business ethics claimed by owners, management and customer service team of ferns & petals.

Hi team,
I don't know what is wrong with the website, but i am not able to add any products to my cart. I tried to buy it directly, still no effect.

It worked fine couple of hours back and suddenly it started behaving weird.

I asked an agent to help me on chat, but even she could not do it. Its a bit disappointing as i was trying to send a birthday gift.

I am also a bit surprised that your agents cannot place orders for customers if they are unable to do it themselves. Chat service is supposed to help customers. I have got a good experience in past with you, hoping to get some resolution around this asap.

Thanks,
Rinku

I had order rose bouquet from ferns and petals (Order no. 6989998) on 7th sept with urgent delivery charges.
When delivery boy reached to that address, the recipient was not there because recipient has shifted to new place.
But when he told this to delivery boy he misbehaved with the customer. When customer has called to care center they said to update new address and delivery boy said that he will deliver the parcel on next day.
But then after sometime they said that re-delivery will be given to same address only. Due to misbehaving conduct of delivery boy my guest has also said that he will not go to that address to collect the parcel. When i asked them to deliver to new address they are denying now however previously they said that they will deliver to new address.
I asked them to cancel the order and refund my money, they are saying it is not possible.
Due to all this actions my relation with my guest also gets effected and on the special occasion the parcel also hadn't deliver.

I have sent one little angel basket to our office employee for his new born baby. Order no is 6944274.. But ferns & petals not delivered it. When i called to customer care they told me that delivery address is out of service area so it will not deliver. After that they told me that now you can not cancel order and you have to collect this parcel from blu dart as this parcel sent by blu dart.

If delivery address is out of service area then why fernsnpetals process the payment from us. This website and their people not give proper information to users. It is loss of our money, time. We can not trust to ferns & petals anymore.

I had placed an order for FIFA Special Cup Cake 6 and a Tiramisu 1Kg cake on 23rd Aug 2018, the order ID being 6780894 and[protected] respectively. I had paid them through online banking from my hdfc account.

Ferns N Petals cancelled the order of cupcake worth Rs 999. It has been 13 days since, but I have not received the refund back. I have spoken to customer care executives but with no results. I request you to help me get my money back.

Secondly, the expensive Tiramisu cake that I had ordered (Rs 1749), was not Tiramisu cake. It was very substandard. I need to be compensated for that too.

This company is a fraud. the whole experience has put me in a stress. They are cheating people.

Please help me get back my money that they owe me which is Rs 999, with a compensation for substandard cake Rs 1749 and the amount I have spent to make numerous calls Rs 100, also for the unwanted stress this is creating Rs 10000
Therefore total amount : Rs 12848

My order id is 6705045 (Rakhi to the UK) was booked on 20th August for a guaranteed delivery by 26th, the product was not delivered until 28th August as committed, but I receive an SMS that product has been delivered but actually, it was not. The customer care executive did not have the update. Next day on 30th again I called Customer care and he confirmed that the product is still in the post office and they need some time to check the reason and they shall revert soon. Since then the process of chasing the customer care began and which is still going on. I have tried to share my grievance by calling Customer care, by sending emails, registering complains on their website, but no action.

The customer care calls took forever to get connected, I have all the images of how many times i called and for how long was put on hold.

Every time I register a complaint on the website, in return I receive an email that my request has been closed. I have all the emails and their Non-delivery incident number and the subsequent emails that say, THANK YOU FOR GIVING US THE OPPORTUNITY TO SERVE YOU. YOUR REQUEST ID NO[protected] HAS BEEN CLOSED.

Every time I registered a complaint online or through customer care, the complaint is closed email was sent to me.

Every time I try to chat using the option given on the website, the person on the other side either didn't respond or goes disconnected. las time I waited for 40 mins to chat with the executive, but no response.

I am mentally and emotionally drained by Ferns and Petals and their noncooperative attitude. I do not know who to contact and where to get the resolution of my problem and the irony is the product is still not delivered.

I need my refund and the compensation of the amount of time, the energy that has gone in chasing Ferns and petals, the emotional torture that despite spending Rs1400, the rakhi could not be delivered and fake messages are being sent to the customer that the product is already delivered. highly unprofessional and fraud company.

Please please please help me in this case. Its the most agonizing experience of my life.

Hi i placed an order #6632643 for rakhi and chocolates to be sent to germany on august 18th and it was supposed to get delivered on 24th august.
But it dint get delivered on 24th and hence i called customer care on 25th august and i was told that the order would be delivered by end of day but it was not delivered.
Once again on 26th august i called customer care and again i was told that the order will be delivered by end of day. By afternoon i got a mail saying that the order has been delivered but it was not delivered.
Then on 27th august i called up customer care and also sent a mail saying that the order has not been received and once again customer car said they have raised an international incident and it'll take time some time to find out where the parcel is. Then onwards the same thing is happening. I keep calling customer care and they keep informing that they are looking into the issue and meanwhile i gel email from them saying that the order has been delivered. But the tracking code in the mail clearly shows that the order is still in the warehouse and has not been delivered.
International incident #[protected] had been raised but they keep saying that it has been delivered.
Please note that the parcel is still not delivered and it costs rs.3399.
I have used ferns and petals before for delivery within india and it was delivered correctly.
But this time i am very disappointed and will never recommend ferns and petals again. They seem to be fooling customers in the name of international delivery!
Requesting you to refund my money.

I placed an order on 11 august, order number 6514459, which was to be delivered on 13 august, to abu dhabi. It was a rakhi order, to be delivered to my brother. Not only the rakhi wasn't delivered, but also no money was returned (The whole order costed around inr 3000/-) the order has still not been delivered.

I have been a regular customer at fnp and have been facing problems with every order. I & my family members used to avail their services, on a regular basis (Had problems with every order). I will make sure none o[censored]s and my friends ever approach fnp for further celebrations.

And fnp, you better return my money, asap.

I have place an order surprise anniversary gift to my wife. They completely spoiled my anniversary surprise this year.

Order status was showing pending for payment. I have tried again and again to make the payment. Now three times £47.22 amount has been deducted from my account. And still they are saying payments are not receive yet !

I placed an order for rakhi to be delivered on 24h aug 2018. They display on their website that it will be delivered by saturday, 25 aug. On 25th evening i received a message that they have attempted delivery but it failed as recipient phone number is not working. I called up their call centre and give another number, they promised to deliver on 26th aug sunday. I called them up again they said they will definitely deliver it asap.

I did chat with them on monday again they again gave me false promise.

Today i received email from them they said that they will not deliver product now also will not refund any money. I think they are cheating with customers and they never did attempt any delivery. My family was always available at home and waiting to receive this gift. Unfortunately i tried this unreliable company for such important delivery. Hope other will not fall in such traps.

I placed an order for rakhi to be delivered on 26h aug 2018. It has still not been delivered. I have been trying to reach then frantically but they are deliberately disconnecting my call.

Even senior managers are not telling me the status. I don't understand how this company is doing the business. It should be closed right away.

Please don't trust this company. They are big frauds. They just take money from you and deliberately don't deliver the order. This is how they are making money.
Their customer service numbers are always not reachable. They hire 10th fail students who don't even know how to talk.

Hello, i had placed an order last night where i was explained that my order wasn’t going to reach at the same time because one of them was cake and other was a plant which would be a courier. I was ok with it and made my order made the payment, the after i call up again they tell me there is no service to the particular pincode and that they are going to cancel my order. Before i could change my address ur business hours were changed and i couldn’t speak to anyone. After a long wait early in the morning my call was transferred to more then 4 people then they tell me that my preset has been canceled where i received no mail, text or call. It is such a shame that before placing an order i get 100 people calling me to ask me if they should send me a link to make the payment and as the payment is done we have to wait for hours to speak to the customer care. I haven’t had this kinda problem in any other country. This was the worst experience ever. So unhappy that india’s customers service is only before payment and people can go to hell after the payment has been done.
I would really like to get an email or a call regarding my concern

You guys are the biggest losers ever!!

Why do you cheat your customers by showing scheduled delivery when you can't even make it. Do you guys have any importance of occasions?

I made an order for rakhabandhan which was supposed to get delivered on august 26th and i had no update on when it is going to get delivered despite getting hundreds of mails and messages that it's going to get delivered today.
If you can't make it just cancel it and refund on time or inform atleast if you guys are not going to deliver at all.

I'm so disappointed with the services. You guys are the worst in market. I have never seen such bad customer service even from a small vendor in my life.
Useless!!!
Never going to place any order from ferns n petals ever again.

This is worst site, don't go for it please, there is neither any tracking of your order and neither they deliver your item.

On time delivery is too far, they don't even deliver it... No one support in their office, neither anyone knows about tracking and no one would respond. They would say yes today it will reach... And you would just be calling customer care every now and then

Prache