Ferns N Petals Complaints & Reviews

I ordered flowers almost rs 5000. My parents were whole day home and they are sending email could not deliver as no one was home and no re delivery and no refund. I emailed them saying let me pick up and also parents were home not sure if you even came. They replied cannot pick up too. They do not even pick up calls what the hell. Cheap company looting people.. Please someone do something of this company

Order no-5399971
Ordered on 30 april 2018
www.f&p.com
F&p employee commited me that order will get deliver on 5th may 2018
But till date i. E 09 may 2018... Proof of delivery not received by company and making me fool
Again and again. I am asking company to share pod but they are saying we need more time daily... So i am frustrated now... Kindly help me
Thanks regards
Kanav goyal
My mobile no-[protected]

I ordered a cake, chocolates along with greeting card for my sister in law, all 3 items were delivered but the cake was not eatable and bread of cake was rotten, it tasted sour and was of no use.
This ruined the occasion of her birthday completely.
I have never expceted such a carelessness from a reputed name like ferns n petals
However, it was more disappointing when they responded to my complaint.
It was unacceptable what their representative told me, they guys said that i should have stored the rotten cake in my refrigerator or anywhere so that after 2-3 days their team would come and inspect the quality of cake, surprisingly i found that the life span of a chocolate cake is 1-2 days.
Let me know who stores rotten cake in their refrigerator or anywhere in home for 2 days, just in a hope that he will get refund of hardly rs 600-700.
I really found their policy unacceptable, where they don’t mention these things on website or don’t bring this to their customer’s notice while receiving order and later on after 2-3 days of delivery they say that i should have asked my sister-in-law to keep the rotten cake for 2-3 days in her home with a hope that they might inspect it.
As far as i understand, if it had not rotten at the time of delivery it would have rotten after such a long period. So what would they inspect.
And after a long cnoversation their representative offered me a 20% discount coupon on my next purchase as comepensation, how mean?
When i asked them to take an appropirate action they said that they cannot do anything without having the samlpe of the cake, i could have understood this if they had mentioned this condition earlier. But after 2-3 days it is not expected of any customer to store a rotten cake in his/her home.

I was a regular customer of their website but i found it really surprising that they don’t even bother what happens to their customers, when their events gets ruined just because of their unresponsible devilery partner, who even didnt accept what they had served.
Finally, i will not recommend such an irresponsible service provider to anyone.

Dear sir,
I order for a half kg cake of rs. 999 and a candle of rs. 49 for my niece birthday on 30 april 2018. The cake has to deliver between 1700 hrs to 2200 hrs but i receive a message on my mail that the cake is delivered at the address but when i check with my cousin they told me that they didnot received any cake or candle till now. Their is a fake sign on the mail.

I just want to deliver that cake and candle by today evening.

These crooks charge double the money for the gift cause they are a brand and dont deliver. I asked for a reschedule. They say reschedule not possible. I tried calling them up for a pick up from store. Guy does not answer. And more importantly refund not possible cause order was attempted. These kind of people should be called thieves under disguise.

I had placed an order comprising a bouquet of flowers along with a box of chocolate. The flowers were worn out and looked absolutely dead and the number of flowers were oly 19 while i ordered and paid for 30 of them. This is ridiculous and intolerable. Certainly a poor experience with you guys. This was my first time with you and will never opt for ur service ever again and will definitely not suggest you guys to anyone whom i know.

Horrible service...!!

I tried placing an order and they said that customer was not contactable... Which is weird since it was for my grandmother who never goes out of the house.
She stays with 4 adults... So not answering the phone is not a valid reason

When i was on their site browsing and had to shut down.. I had a person who called me in dubai and asked if i was having trouble making a payment... But for unreachable customer.. They send an email.

Himanshu from customer service gives me some weird logic about responding to the email in 2 to 3 hours since its flowers that needed to be delivered.

Order # 5220782 placed on 8th april 2018 to kochi.

Respected sir,

The sewer line of 33/1, tashknad marg, near haldiram has been choked and dirty water flowing on the roads and infront of the shop and bad smell making dirty enviroment. A complaint had lodged in allahabad nagar nigam (Complain no.38001) and bharat swachta app.
Therefore requested to kindly look into the matter and pass the appropriate order to rectify the problem immediately.
An early action will be highly solicited.

I raised a order on 19th march and it was supposed to be delivered on 22nd march but till today date it has not delivered and these people are doing everyday fake commitment that it will be delivered today or tomorrow. Who will pay my compensation, i have lost too much and pleasing these people for delivered the product but they always did fake commitment only.

I am associated with fnp since 8 years. I have made one order on 5th of march of one bamboo plant, it should be delivered by 9th of march but due to some issues it can not be delivered at the specific time. I was tracking my order and had a word with 4 customer service executive and all four have given me same feed back that consignment has reached ranchi and will be delivered by 12th march, after waiting full day again i called them and asked them i[censored] guys are not able to deliver it i will send my person to receive the same at the warehouse, miss varsha has given me all the details but when my person reached the warehouse blue dart denied and said we don't have your consignment and when i called fnp they told me that consignment has not rchd ranchi.
You guys are playing with someone emotions and this is one of the worse thing you had done.

When i have sent my query to ferns and petals id - [protected]@fnp.com the mail were getting failure stating delivery to this receipient mail ids is over exhausted and mailbox is full. I don't know this was done intentionally.

— forwarded message —
From: prasant khandual
To: [protected]@fnp.com
Cc: "prasant. Khandual"
Bcc:
Date: thu, 8 mar 2018 00:06:38 +0530
Subject: miscommitment from sales lady @meenakshi and arijit (Call centre executive)
Hi team,

Sorry to say this is my last order in your website and ensure this feedback i will share it other customers for their reference never place an order through online because of delay in delivery, miscommitment even after discussion and mail from sales lady meenakshi and your call centre executive arijit.

We guys are working in corporate should know your ethics and service tobcustomer.

I have placed an order of 50 qty which is manually order placed by meenakshi after she confirms for timely delivery which is 7.3.18 because of women's day celebration and then after i agreed to pay the amount for huge qty.

What is the use of this gift if i will receive only 10 out of 50 what i will answers to my hni customers to whom we have taken appointment to celebrate special day with women's.

She used to make hurry to do the payment before 12pm so that we can deliver your products on 7.3.18 and i have made a payment on 5.3.18 at 11.20am but i received the message on 5.30pm that your order and payment has been received and your products will delivered on 8.3 18 what the nuisance activity we are doing with customers.

Let me know whose fault is this and need immediate action of this.

I need my money back of rest 40 qty of cushions for women's day orelse i will put a consumer case against your company for cheating with customers.

Now we will asked for order no please search from your system registered in my mail id and number.
@[protected]
#[protected]@gmail.com

Also we can check i have sent a mail to meenakshi regarding details from company id-

The cake I got does not the same I ordered. These guys show something else.. & deliver something else that too in very high prices. I ordered rosy pink choco cake & what I got that does not have even properly designed roses on the cake..that was totally different from what I saw in their site. Also they didn't deliver on time. Their service is very poor.. I literally hate ferns & petals now. I won't order again. These guys are fraud.

I had placed an order on fnp... They debited my account twice and are refusing to refund the amount.

I have provided them with details about the transaction including the aggregator id. But no response from them. I have written multiple emails to [protected]@fnp.com and [protected]@fnp.com

Their call centre is of despicable quality. These guys don't even understand the query and disconnect the calls. I have called 10 times and then given up.

I have been a customer of fnp for almost 5 years, but i vow never to use them again. Their service standards have dropped below rock bottom.

I also plan to drag them to consumer affairs court, and post my experience in social media.

Regards
Dhruva chatterji
Mobile [protected]

Hii... I ordered a boucket... I paid 499 for 10 roses of 4 colours. They have delivered on time. But the flowers are sooo bad and was not fresh at all... Outside we will get that for 150 rs only or even less that that... I wasted money ordering here... Plz return my money... I don't need it.

And the card with the message also has been given separately... It was not attached also... And the print in the card was also not good and not aligned properly... Bad service... I did not like it and i don't refer to anybody.

Poornima.

Order id[protected]
Order placed on 25 feb and has to be delivered on 27 feb, its 1mar and no order has been recevied and executive at their level make as fool and stupid and give nocense excuse of non delivery
Kindly provide best solution to me as knw i dnt want any delivery at this end and want my refund as the ocassion for which i order has been passed out
I have call details and correspondence with me against executives along with there names
I m advocate by profession i knw policy and agreement terms

The worst experience I had with this company.It was my mom's birthday on 20th Feb and I ordered a round vase :
https://www.fnp.com/gift/lucky-bamboo-plant-in-vase?pos=99 -

This is the product I ordered and in return I got a plain vase.But the best part is when I was placing the order and confirmed with their chat team they said we do have and would deliver the same but fake promises are need to be done.Once the payment was done they did not even have the manners to change it up even though I was continuously having a chat with them and sending mails as well.

Later when i drafted a mail which showed their real services then they came up and gave a call and again they said they will deliver soon. Next day again I got a call stating by 27th feb the replacement of the product would've been done but till today no such thing has happened.

I would say never to go ahead for this company services further because they very well know how to ruin the special days of your loved ones.

Dear

Thank you for contacting Ferns N Petals!

This is in reference to your order number: 4868205

We apologize for the inconvenience caused to you.

As per the telephonic conversation we have arranged the replacement of "3x3 Inch Round Vase" along with an apology for today 27.02.18 between 06.00.00 hrs - 21.00.00 hrs.

We value your relationship with us.

Every time they would send you such a mail but it is all fake promise

I purchased a hand bouquet from ferns & petals malad mumbai for rs. 900 on 18th feb 2018 in the morning for my mum's birthday. The hand bouquet was already made and on enquiring if it was fresh the lady in the shop and the workers confirmed about the quality of the flowers which was a mix of carnations and lily.
On reaching home, i did ensure the flowers were kept in water. The lilies lasted only till next day afternoon. When i complained by calling them, i was told that they cannot assure us about nature. I was very disappointed with their answer. I will never ever pay that amount and purchase any flowers from them

Sir i ordered a birthday cake combo on 29 jan 18 around 1456 hrs approx. while order was confirmed it was showing delivery date as 29 jan itself. i immediately called FNP & told to change delivery date as 30 jan. they accepted my request but next day(30 jan), cake which was delivered to me, smelling badly. when i inquired delivery boy, he told me that it is the same cake which was prepared yesterday and it was not kept in freeze due to this it is smelling. i refused to accept the cake as it was not eatable . delivery boy called company and reported matter. they told that you have to accept the cake otherwise they would not be able to lodge a complain as it is their policy not to refund the amount if customer denies accepting order. they told me that you accept the cake so that they can lodge a complaint. but after accepting order they just denied from any refund or product replacement due to change in delivery date.mr sourav rai from FNP told me that cake is perishable item and life is 24 hrs only but they delivered me a cake which was one & half day old.
i have used their contact no +91 [protected] and filed online complaint on [protected]@fnp.com. on 13 feb around[protected] pm while called on [protected] their agent Mr Ajay told me that sir cake will be redelivered to you on 14 feb 18 but product will be same(birthday cake) as ordered on 30 Jan. i thanked him but on 14 feb no one delivered me the cake and again they started telling that refund/replacement will not be possible.
but they are denying now. pls help me.
they are even denying to provide FNP's fssai license no. what to do? they are telling file FIR for license no.
follwing are the compliant ids:

Quality Complaint [protected] Closed 15/02/2018
Cake [protected] Reopen 13/02/2018
Feedback [protected] Closed 12/02/2018
Feedback [protected] Closed 12/02/2018
Chat Session [protected] Closed 12/02/2018
Feedback [protected] Closed 01/02/2018
Feedback [protected] Closed 01/02/2018
Express [protected] Closed 31/01/2018
Express [protected] Closed 29/01/2018
Cake [Incident:[protected]] - (Ronit A) (19/02/2018 01:09 PM 3:17 pm
Cake [Incident:[protected]] - (Diveya Bharti) (18/02/2018 11:53 am
Feedback [Incident:[protected]] -
Quality Complaint [Incident:[protected]] -
Chat Session [Incident:[protected]] -
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] - Team(Shariq Rais) (13/02/2018
cake [Incident:[protected]]
Feedback [Incident:[protected]] - [protected]@fnp.com wrote: Order Number Subject Feedback Response By Customer Support
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] - [protected]@fnp.comeam(Raj Singh) (09/02/ Feb 12

Order no. : 4798061
Name: prashanth k
Recipient: niharika k

I ordered a valentine s special package of flowers and teddy bear worth 1740 and i paid 200 rs extra for 14th feb delivery. Courier person never ever called and aparantly i got a msg on 14th that they couldnt deliver and it will be attempted again on 15th.. But 15th too no response
Finally got a call on 16th saying courier guy came or called in fact they were themselelves confused. I mentioned them to forget and cancel as valentines was 3 days before and for which they accepted.
Yesterday called customer care thrice and had a call of easily 30-40 mins each but they said they cant cancel as the courier guy attempted. But my point is it hasnt reached yet. No calls from him. And he didnt even try one to come to ny house.. No one came ever.. And no no delivery n they say no refundtoo..
This is mere cheating the customer. Rs 1940 was spent and that too for a special ocassion and if they are unable to do so atleast now refund.
Horrible services horrible customer care
Noone is willing to atleast understand the concern!!
Customer care is not even able to find details they say system is slow
Very unprofessional and unexperiences staff

Request ferns and petals to pls look into it and refund my money on an urgent basis

Thanks
Prashanth

In spite of placing order on 4th feb 2018, with complete and correct address and phone number, the gift is not delivered on 14th february 2018!! Fake and false promise by ferns and petals. Their representatives called me to confirm my order on 4th feb 5 times.. Even i spoke with their customer care representative with a humble request to deliver it in time. Inspite of saying standard delivery between 6 am to 9 pm, the sms says it is out for delivery at 22:16 pm!! And you are attempting the delivery at 22:40 pm - when people are sleeping.

I am mentally disturbed because of personal loss because of non-delivery of the gift on such an important day.

I have tried customer care no. [protected] but no response and keep hanging on music!! No courtesy yet of non-delivered item.