Ferns N Petals Complaints & Reviews

I raised a order on 19th march and it was supposed to be delivered on 22nd march but till today date it has not delivered and these people are doing everyday fake commitment that it will be delivered today or tomorrow. Who will pay my compensation, i have lost too much and pleasing these people for delivered the product but they always did fake commitment only....

I am associated with fnp since 8 years. I have made one order on 5th of march of one bamboo plant, it should be delivered by 9th of march but due to some issues it can not be delivered at the specific time. I was tracking my order and had a word with 4 customer service executive and all four have given me same feed back that consignment has reached ranchi and will be delivered by 12th march, after waiting full day again i called them and...

When i have sent my query to ferns and petals id - [protected]@fnp.com the mail were getting failure stating delivery to this receipient mail ids is over exhausted and mailbox is full. I don't know this was done intentionally.

— forwarded message —
From: prasant khandual
To: [protected]@fnp.com
Cc: "prasant. Khandual"
Bcc:
Date: thu, 8 mar 2018 00:06:38 +0530
Subject: miscommitment...

The cake I got does not the same I ordered. These guys show something else.. & deliver something else that too in very high prices. I ordered rosy pink choco cake & what I got that does not have even properly designed roses on the cake..that was totally different from what I saw in their site. Also they didn't deliver on time. Their service is very poor.. I literally hate ferns & petals now. I won't order again. These guys are fraud....

I had placed an order on fnp... They debited my account twice and are refusing to refund the amount.

I have provided them with details about the transaction including the aggregator id. But no response from them. I have written multiple emails to [protected]@fnp.com and [protected]@fnp.com

Their call centre is of despicable quality. These guys don't even understand the query and disconnect the calls. I have called 10...

Hii... I ordered a boucket... I paid 499 for 10 roses of 4 colours. They have delivered on time. But the flowers are sooo bad and was not fresh at all... Outside we will get that for 150 rs only or even less that that... I wasted money ordering here... Plz return my money... I don't need it.

And the card with the message also has been given separately... It was not attached also... And the print in the card was also not good...

Order id[protected]
Order placed on 25 feb and has to be delivered on 27 feb, its 1mar and no order has been recevied and executive at their level make as fool and stupid and give nocense excuse of non delivery
Kindly provide best solution to me as knw i dnt want any delivery at this end and want my refund as the ocassion for which i order has been passed out
I have call details and correspondence with me against executives...

The worst experience I had with this company.It was my mom's birthday on 20th Feb and I ordered a round vase :
https://www.fnp.com/gift/lucky-bamboo-plant-in-vase?pos=99 -

This is the product I ordered and in return I got a plain vase.But the best part is when I was placing the order and confirmed with their chat team they said we do have and would deliver the same but fake promises are need to be done.Once the payment...

I purchased a hand bouquet from ferns & petals malad mumbai for rs. 900 on 18th feb 2018 in the morning for my mum's birthday. The hand bouquet was already made and on enquiring if it was fresh the lady in the shop and the workers confirmed about the quality of the flowers which was a mix of carnations and lily.
On reaching home, i did ensure the flowers were kept in water. The lilies lasted only till next day afternoon. When i complained...

Sir i ordered a birthday cake combo on 29 jan 18 around 1456 hrs approx. while order was confirmed it was showing delivery date as 29 jan itself. i immediately called FNP & told to change delivery date as 30 jan. they accepted my request but next day(30 jan), cake which was delivered to me, smelling badly. when i inquired delivery boy, he told me that it is the same cake which was prepared yesterday and it was not kept in freeze due to this...

Order no. : 4798061
Name: prashanth k
Recipient: niharika k

I ordered a valentine s special package of flowers and teddy bear worth 1740 and i paid 200 rs extra for 14th feb delivery. Courier person never ever called and aparantly i got a msg on 14th that they couldnt deliver and it will be attempted again on 15th.. But 15th too no response
Finally got a call on 16th saying courier guy came or called...

In spite of placing order on 4th feb 2018, with complete and correct address and phone number, the gift is not delivered on 14th february 2018!! Fake and false promise by ferns and petals. Their representatives called me to confirm my order on 4th feb 5 times.. Even i spoke with their customer care representative with a humble request to deliver it in time. Inspite of saying standard delivery between 6 am to 9 pm, the sms says it is out for...

This is to bring into everybody kind notice that with the pace of company growth, they are not able to manage the things properly, have received once bouquet and a cake on 13th feb 2018, when i cut the cake and had one bite... It was overloaded with pathetic essence that me along with my family members are not able to eat and vomit it that time only,

It seems lot of work load and lot of business of the company, is enabling...

My self khushboo rani, i placed order 1190rs for cake plus flowers on 23rd october 2017 but they not delivered my things even they can't returning my money & close their shops for three weeks & they cut my calls i m very disappointed. I'll pay this service no.[protected] harpreet singh.
So i'm very disappointed from your service at least they can attend my call & give me a good reason but they disobey me....

I thought of buying flower bouquet on the occasion of valentines day for my wife and was browsing through ferns and petals's website online.

Also added one product in the cart and as i was not been able to make up my mind as to which product to select i thought of buying it little later when i am free, in the mean while i was contacted by sandeep from ferns and petal's contact center who convinced me to make the payment by...

Dear sir,
My order id is :-4722900, i have the issue with this product like the tape is not properly stick and the bubble is coming out inside the photographs. Quality of the pictures is good but the tape is the main issue and it is not looking good i didn’t expect this thing from ferns and petals kindly replace my product before 16 th of feb....

I had ordered a perfume from them because they claim to offer the service of delivering on desired date, meanng i can choose the date i want the gift to be delivered.

They delivered the gift way before time.

They sent a bottle of fake perfume. It was an expensive perfume costing around 3500 rupees. I contacted their customer service and the reply is copy pasted below. It is a joke! They are cheating customers....

Hi
My name is maya lakhmani and i ordered a chocolate and flower bouquet from ferns and petals worth rs.484 (Order no. 4715867). I chose the time slot between 6 am to 9 pm and the delivery address was of gurgaon, my office. My shift ends at 9.30 pm and it was 8.30 when i reached the representatives of the company and one of the executives namely sandeep said that my parcel is on the way and will reach within 10 minutes. It was 9.30pm...

The product that i have ordered is not delivered at the right time and date.
When i called the customer care they told me that your product will be delivered after two days bcoz services are not available on sunday.
My concer is that if your company cant not deliver the asked product on the day when it need to be deliver, than why your app and site shows the day nd time on which it cant parcel the product....

Have placed order on 26th jan 2018 for my brother's wedding anniversary, order no - 4538193. It was suppose to delivered on 1st feb 2018, somehow today is 3rd of feb it is not delivered yet.

Despite of calling ferns and petals approx 15+ times, i unable to reach one supervisor/manager because they all are busy. (I dont know where probably in making customer experience worst.)

I must say, bad services....