Ferns N Petals Complaints & Reviews

I had ordered a cake for my mother on mother's day occasion two days ago and the schedule delivery time was 6pm to 9pm.
I have not received it yet it is 11 pm now.
Customer service number has not been reachable since yesterday.
No support is given from their so called chat support system.

I am duped by this, very pathetic service they have.
I want my money back.

Hello,

Seems your vision to start this organisation called ferns and petals is when you see people happy, it brings you immense satisfaction.

However, looking and experiencing such services from your organization made me realise that your vision is as weak as the people working with you.

I want to truly thank your team & vendors for yet not sending mother's day cake to my mum. The cake that planned and ordered 2 days ago if still on the way for my mum to receive it. Wow! I really appreciate your vision and services.

Now, this experience gives me immense satisfaction to inform you that your organization has ruined the happiness n feelings i wanted to share with my mother on this special day. I have been trying to reach your customer service people since morning, however, none of them responded but hung up on me. Finally, when i get to speak with an agent called achar, he could not understand my issue so asked to transfer the call to his supervisor. His name was shantanu - escalation manager.

However, now i want to also report an escalation for the escalation manager cz he seemed to me too busy that he hung up on me. A few minutes later, vendor calls to confirm the address mentions that he was asked to deliver the cake half n hour ago.

I genuinely do not appreciate this illiterate behavior and service to a regular customer like me. Highly unacceptable and unprofessional attitude.

I definitely will now spread my words of mouth of making this beautiful mother's day a crap experience. This post goes everywhere cz the resolution should not expected be expected i'm sure.

Yet looking forward for a solution i[censored] guys genuinely understand the gravity of my experience with you all.

Regards,
Devika sharma

I ordered something for mother's day from this # website. When i made the payment, i got the message that payment has been declined but amount was deducted from my side. They told me i will get back the amount in 24-48 hours. Big liers. I haven't got the amount yet.

I made the payment for order to get delivered. On mother's day when i called to know the status of delivery, they told me that it will be delivered the next day. I cancelled the order. And still waiting for the payment for cancelled order.

This company is absolutely pathetic with no customer value. I ordered flowers and cakes from this company. They did not deliver the cakes and flowers then instead of refunding the money they issued me a gift certificate with a validity of only 3 months. Are you freaking kidding me!! When i talked to them they tried to push it on me that we have records that you agreed for gift certificate. I was so pissed off. Yes, i agreed for a gift certificate but not for 3 months validity. The gift certificate anywhere is given for 12 months. This company will basically take your money and not return your money and then force you spend your money within a ridiculous time frame. Basically, they messed up in their services and customer will pay for company's mistake. I am surprised that this company is allowed to do business with such unethical practices.

I have booked a gift delivery through online booking, it has never been delivered and ferns n petals guys say that they have delivered it. Their vendor at the remote location is giving me diffrent information about order tracking email but still my gift not delivered it just spoil the whole occasion by giving the false promises of delivery the product.
Her birthday are totally spoiled and there promises are totally fake
Still today is 5 may but they r not delivered my gift
There hole team is not help me out
Plz kindly delivered my gift now

10070964
For the above order id the order is still not delivered which was out of delivery since 2 days.
On calling ferns n petals they r least bothered about delivering it.
Only thing the say is it wl be delivered today
The address was perfectly correct.
When asking for refund they talk rudely.
Mr shantanu said he cant help until he gets revert from bluedart and its not their job to track the order. They are only there to pocket money of customers. I wanted the order to be delivered on 29-04-19 due to an occasion. But on 01-05-19 also i am struggling for the order.
Please whosoever is reading this do not deal with ferns and petals. They r the worst.

I am really frustrated with the service by ferns and petals.

I made and order [protected] which was suppose to be delivered on 29th april between 8-12 pm and today till 10 pm 30th april, you have not delivered the product.

It was a birthday surprise present and you guys have fully ruined everything.

I do not understand why your delivery guys are not able to find the address, only response i am getting is that you guys are not able to coordinate with recipient and she is not responding to her calls.

I gave her three contacts, i am able to call her every time and talk, i even did a conference call with your delivery guy, but somehow fnp cannot connect with her. Such a nonsense excuse you guys are giving.

As per the feedback given by others, it seems these guys are doing fraud by asking for payment of order and not delivering it all.

When i ask to cancel the order, you cannot cancel it too.

I made the order last year also and it was delivery on time without any issue, so what happens now and why on earth they guys cannot use gps to find address.

I had ordered a gift at a location in bhubaneswar, orissa on april 22, 2019 with mentioned confirmed delivery date of april 26, 2019 but the order was not delivered even after complaining for 2 days continuously. On the same address, i have ordered numerous items but this is the first time i am facing delays and even after following up with ferns n petals they are not helping to deliver my order.

This is with reference to order number 10021028. I had made an order that was to be delivered on the 19th of april 2019 and today being 27th of april it has still not be delivered. The first time they had mentioned that the pin code was wrong but my previous order which was scheduled for the same address last year was delivered. So i fail to understand their reasoning. Numerous calls and complaints on their app have not been addressed at all. The only assurance that the customer care executives give me is that it will be delivered at the earliest. The status of delivery on clicking on 'track order' option on their app shows 'to be delivered on the 24th of april'. I have also attached a screenshot of the same. I definitely want to know the order status for sure.

Last year i started placing orders from ferns and petals. The experience was awesome. Last 2 orders have been pathetic.in fact i had to place the order on 22nd april as i didn't have a choice! The flowers were not fresh at all. Most of the roses were dried. Last order the cake was stale. When i raised a complaint for the cake i got a call back and was told that the bakery was responsible and not ferns and petals. Still i gave it a try and ordered only flowers this time. But this time also my bad!! Don't they understand that we order to gift someone just because we aren't able to be with the person gifted on their special day!! With this service not only the gift is spoilt but also the emotion behind it is gone for a toss.. And now when i am trying to call them to let them know they are just hanging up on my call!!!

—

Order number
10005611
And
8694978

This is in reference to your order number: 9913225

I had order a mocha 500gm cake and a completely different product was delivered the cake that was delivered was spoilt and the delivery was not made on time.

It was sent to a friend in canada it was overly priced along with high delivery charges it was a huge disappointment

On the occasion of my father in law's 90th birthday, i had ordered flowers, chocolates and a cake to be delivered to their home. Delivery slot was 8 am to 3 pm. At 5.45 pm, i get a call asking for clarity on my f-in-law's address. The address was given in full details, with nearest landmark, and, so easy for anyone to track down. Really pathetic service from ferns n petals. Strongly urge people not to use their services.

I demand a full refund of the money paid by me.

I had ordered on 20 march for a bouquet to be delivered on 21 march for someone's birthday... At 6;00pm i get a call that the daisy flowers u ordered is not available so can we send other flowers to which i was surprised that they had not called up to ask since morning to which i said pls deliver by evening to which the persons aid its holi today so we are short of staff, so i said why did they take orders for today then... Anyway i got a missed call from ferns n petals around 7:00pm i called back on the same number around ten times but no one picked up.. After few minutes i got a mail person is not available so we coudnt deliver.. Which they lied as no one went there... The next day i called them that what is the status now and they informed they are going to deliver now to which i said the bday is over to which i told them what is the point of delivering so pls refund my amount as you have fooled n cheated me... The customer person refused categoriocally for the refund and just hung up... I even wrote to ferns n petals complaint form but to no avail as no one reverted back... This is total harassment as to how can they take the money n not deliver and even refuse for a refund... I feel so helpless that there is no one i can talk to and ferns n petals is running their business as normal... I want an intervention from ur end so that they can't fool ppl n harass them...

I have ordered flowers from this company to be delivered in abu dhabi, uae, the price was 5, 500 rupees. I provided my friend telephone number also because the delivery was in the office.
However they sent me message day later that the security did not allow them to go up, but they did not try to call her or attempt re-deliver. I have sent numerous emails and went on customer service chat but i have never received any reply, explanation etc.
I would like to sue the company or take legal action however i do not know how to proceed from overseas.
I think this is scam or fraudulent company

I have order a personalised pillow on my first anniversary on 20th of this month n I have not received the item and when I tried to contact them they only said 99%it will be delivered today else tomorrow I guess they are fraud people and only take money from customers I would request you to please kinky investigate this ASAP bcz I m not able to get any help from this company.

Never ever order from them. They will spoil the day by delivering whatever they feel like. And when you will follow up with the customer support they will give you refund reassurance.

So save your money because they will literally do nothing about it. Earlier When I placed my order then the order ID was 9503479
Then for initiating the refund they provided a new ID 9528798.

Never ever order from them. They will spoil the day by delivering whatever they feel like. And when you will follow up with the customer support they will give you refund reassurance.

So save your money and never ever order from them. After constant follow ups here I'm still waiting for them to refund my 899 rs one day.
They will constantly give you reassurance but in reality no attention would be given to the complaint

I ordered for using fnp on 20th march. Order no.: 9654131. They completely ruined the ocassion by not providing message card instead wrote that message in bad handwritting and wrong spellings on top of the cake box.
Secondly, giving 3 chocolates when i paid for 5.
No name on top of the cake.
No candles.

They assured to deliver 2 days later i. E today at a particular time around 1:30pm, but has not delivered yet. After calling and mailing them multiple times they are like the product will deliver before 9pm. As if they are doing us a favour. Unneccessarily troubling the customers. When a time slot is selected it should be taken seriously.

I ordered a holi gift on the 21st march 2019... I selected morning fixed time delivery for which i paid 200 extra.. I received a call from the fnp team stating that they would be able to deliver in the slot of 8-12 as the shops were closed due to holi then without me knowing the slot was changed to 12-3.. I called the customer care.. Where the 1st representative hung up thoygh i could clearly hear her name sofia.. Then a most incompetant cs komal.. Said i could give u your 150 rs and she refused escalating the call to her supervisor for 30 mins used mute also was not ready to arrange call back or give tat said they are not trained on escalation matrix or tat.. The other person who said is the supervisor had clearly said senior agent.. Name deepak... Said he would make sure the product is delivered before 3 and now without my knowledge the slot has changed to 3-6... This is going to a defence personels home the representative komal says things like be professional but is a incompetant person herself. Cannot comprehend also keeps says i understand and will push you to shout... Deepak has misrepresented saying he is supervisor... Really disappointed witht e way i was treated by the 2 associates who clearly dont know customer service however i would appreciate gulafsha who was able to tell me the reason of the delay and also helped me with resolution prompt on her hold procedures and also did not refuse escalation.. Empathised well... Though am not happy with the service i applaud associates like her who understand customer service... And also a very polite supervisor anisha

I have ordered a cake for the occasion of birthday and without even informing they sent an email saying recipient was not at home around 5:3-06pm. But we were available at home the whole day. On calling they were giving other reason that both the phones were unreachable even though i provided 2 contact numbers.
At around 8 pm when i called they told we are sorry and will redeliver the cake in next 1.5 hours. When i asked to refund the amount in that case or reschedule the delivery for other date they totally denied as if it was fault at my end. On top of it he was saying that he will redeliver the cake but it will also cost rs150 extra.
They totally cheat on you by saying multiple lies and seems they have made it a business by repeating the same. They don't have any knowledge how to behave with the customer. They take multiple advantages of payment done online before delivery.