Ferns N Petals Complaints & Reviews

This is in reference to your order number: 9913225

I had order a mocha 500gm cake and a completely different product was delivered the cake that was delivered was spoilt and the delivery was not made on time.

It was sent to a friend in canada it was overly priced along with high delivery charges it was a huge disappointment

On the occasion of my father in law's 90th birthday, i had ordered flowers, chocolates and a cake to be delivered to their home. Delivery slot was 8 am to 3 pm. At 5.45 pm, i get a call asking for clarity on my f-in-law's address. The address was given in full details, with nearest landmark, and, so easy for anyone to track down. Really pathetic service from ferns n petals. Strongly urge people not to use their services.

I demand a full refund of the money paid by me.

I had ordered on 20 march for a bouquet to be delivered on 21 march for someone's birthday... At 6;00pm i get a call that the daisy flowers u ordered is not available so can we send other flowers to which i was surprised that they had not called up to ask since morning to which i said pls deliver by evening to which the persons aid its holi today so we are short of staff, so i said why did they take orders for today then... Anyway i got a missed call from ferns n petals around 7:00pm i called back on the same number around ten times but no one picked up.. After few minutes i got a mail person is not available so we coudnt deliver.. Which they lied as no one went there... The next day i called them that what is the status now and they informed they are going to deliver now to which i said the bday is over to which i told them what is the point of delivering so pls refund my amount as you have fooled n cheated me... The customer person refused categoriocally for the refund and just hung up... I even wrote to ferns n petals complaint form but to no avail as no one reverted back... This is total harassment as to how can they take the money n not deliver and even refuse for a refund... I feel so helpless that there is no one i can talk to and ferns n petals is running their business as normal... I want an intervention from ur end so that they can't fool ppl n harass them...

I have ordered flowers from this company to be delivered in abu dhabi, uae, the price was 5, 500 rupees. I provided my friend telephone number also because the delivery was in the office.
However they sent me message day later that the security did not allow them to go up, but they did not try to call her or attempt re-deliver. I have sent numerous emails and went on customer service chat but i have never received any reply, explanation etc.
I would like to sue the company or take legal action however i do not know how to proceed from overseas.
I think this is scam or fraudulent company

I have order a personalised pillow on my first anniversary on 20th of this month n I have not received the item and when I tried to contact them they only said 99%it will be delivered today else tomorrow I guess they are fraud people and only take money from customers I would request you to please kinky investigate this ASAP bcz I m not able to get any help from this company.

Never ever order from them. They will spoil the day by delivering whatever they feel like. And when you will follow up with the customer support they will give you refund reassurance.

So save your money because they will literally do nothing about it. Earlier When I placed my order then the order ID was 9503479
Then for initiating the refund they provided a new ID 9528798.

Never ever order from them. They will spoil the day by delivering whatever they feel like. And when you will follow up with the customer support they will give you refund reassurance.

So save your money and never ever order from them. After constant follow ups here I'm still waiting for them to refund my 899 rs one day.
They will constantly give you reassurance but in reality no attention would be given to the complaint

I ordered for using fnp on 20th march. Order no.: 9654131. They completely ruined the ocassion by not providing message card instead wrote that message in bad handwritting and wrong spellings on top of the cake box.
Secondly, giving 3 chocolates when i paid for 5.
No name on top of the cake.
No candles.

They assured to deliver 2 days later i. E today at a particular time around 1:30pm, but has not delivered yet. After calling and mailing them multiple times they are like the product will deliver before 9pm. As if they are doing us a favour. Unneccessarily troubling the customers. When a time slot is selected it should be taken seriously.

I ordered a holi gift on the 21st march 2019... I selected morning fixed time delivery for which i paid 200 extra.. I received a call from the fnp team stating that they would be able to deliver in the slot of 8-12 as the shops were closed due to holi then without me knowing the slot was changed to 12-3.. I called the customer care.. Where the 1st representative hung up thoygh i could clearly hear her name sofia.. Then a most incompetant cs komal.. Said i could give u your 150 rs and she refused escalating the call to her supervisor for 30 mins used mute also was not ready to arrange call back or give tat said they are not trained on escalation matrix or tat.. The other person who said is the supervisor had clearly said senior agent.. Name deepak... Said he would make sure the product is delivered before 3 and now without my knowledge the slot has changed to 3-6... This is going to a defence personels home the representative komal says things like be professional but is a incompetant person herself. Cannot comprehend also keeps says i understand and will push you to shout... Deepak has misrepresented saying he is supervisor... Really disappointed witht e way i was treated by the 2 associates who clearly dont know customer service however i would appreciate gulafsha who was able to tell me the reason of the delay and also helped me with resolution prompt on her hold procedures and also did not refuse escalation.. Empathised well... Though am not happy with the service i applaud associates like her who understand customer service... And also a very polite supervisor anisha

I have ordered a cake for the occasion of birthday and without even informing they sent an email saying recipient was not at home around 5:3-06pm. But we were available at home the whole day. On calling they were giving other reason that both the phones were unreachable even though i provided 2 contact numbers.
At around 8 pm when i called they told we are sorry and will redeliver the cake in next 1.5 hours. When i asked to refund the amount in that case or reschedule the delivery for other date they totally denied as if it was fault at my end. On top of it he was saying that he will redeliver the cake but it will also cost rs150 extra.
They totally cheat on you by saying multiple lies and seems they have made it a business by repeating the same. They don't have any knowledge how to behave with the customer. They take multiple advantages of payment done online before delivery.

I made an order #9524826 on 8th march 2019 with ferns and petals via their website.
The order was confirmed for the same day delivery with rs 50 additional as delivery charges.
After three hours of placing the i got a text message that delivery was attempted but premises was closed and phone unreachable.

I immediately called my mom on the same number which was marked as unreachable. My mother told that she hasn't received any call, nor has anyone attempted any delivery in last three hours!!.
I tried to call at the support number [protected] multiple times for help and cancelling the order. But no one picked up the call.
When i sent a mail for cancellation and refund of the order they responded that we can't refund as the delivery was attempted. This is rubbish..

Ferns and petals is doing fraud. It is stealing money of people by saying that delivery was attempted and premises was closed..
Their customer service and communication is pathetic. Why are they even running a website when they can't serve online orders. Website works only for placing orders after that customer is at their mercy.

It was a huge mistake that i placed an order with them and i request this forum to help me in getting complete refund aginst this order.

I have ordered couple of time through ferns and petals and they deliver the items on time.
Only issue is their poor support. You have to wait for 10-15 minutes to connect to an agent and that too just getting your issue forwarded to "relevant team" that will take their own sweet time.

I would say if you had a good experience with their support, try your luck for buying a lottery ticket!!!

Booked an item on 26th to be delivered on 27th. Followed up on 27th morning and was told by the representative that "it is out for delivery". When by evening it was not delivered, I called again and inquired about it. This time I was told that "since it is a courier product it may be delivered the before or after the date". This is the exact statement.
I said what-the-hell! You had told me in the morning that it is out for delivery and now you are saying that it will be late? I checked the shipping confirmation email and there they had sent BlueDart tracking no, which showed that the item was dispatched from Delhi on 26th with estimated delivery of 1 March.
Now there is not one chance in a million that a courier sent from Delhi should reach Goa in one day. Hence, the fact that Ferns and Petals calendar allowed the date to be booked was deliberately cheating and fraudulent, meant to steal my money.
I pointed this out and the representative quoted their disclaimer saying that "for courier items the delivery can be before or after the date chosen". I particularly pointed that since Delhi to Goa cannot be serviced in one day, it was deliberately cheating that you allowed me to believe it could be delivered on 27th, they again robotically quoted the disclaimer.
I asked for refund because it was not delivered on the promised time; they said, "NO REFUNDS" policy.
So, they will mislead you into believing that it will be possible and then steal your money.
DO NOT USE FnP; it is obvious that they are fraud and deliberately stealing your money.
I am a longtime customer and I observed that they are no longer professional or customer oriented. It is obvious that for reasons best known to them, they have turned into a fraud company.

I placed an order on 17/02/2019 for a cake with a bouquet of flowers scheduled to be deilvered on 21/02/2019 at canada for my sisters birthday.
However till today (24/02/2019) the order is not deliverd and on cantacting the customer care they seem to have no idea on international shipments!
If fnp is incapable of. Making a delivery, then at the least they should make a refund, which they refuse to give.
They appear to be big time fraudsters.

I order a cake on 13th Feb 2019 for the ocassion of Valentines day which was about to deliver by next day between 6.00am to 9.00pm.But it was not delivered on time.I was trying to contact them from 4.00 pm only to know the status of order as it was not showing anything in the my orders optio in the mobie app, it was only showing confirmed since the time I ordered the cake.But their number was not reachable(I am attesing the screenshots of call details).The delivery boy (Mukesh Rajput contact no. [protected]) called me at 9.26 pm and asked me the exact location (which was already mentioned in the summary of order)still when I told him the location he replied that it will take 1 more hour which means near about 10.30 pm to 11.00pm So I asked him to cancel my order and proceed for refund (attaching the screenshot of call details).When I called the deiveryboy for re-deIivery he refused to deliver the order then. I complaint for the same but now they are saying that my mobile number was not in reach and they attempted so they will not refund for the same.
This is my warm request to the appropriate authority to refund my money for the order no. 9151577.

Stop making fraud claims. For you customer dosnt matter. Only matters to you is the money paid. Rest you don't care of. I have ordered on 14th. Till now what i receive is status updates and dummy customer care mails that we value your blah blah. No you dont.

Only because delivery boy says the door was locked you say you have attempted. Are you serving us or your vendors?

A delivery was attempted but the recipient refused to accept it, because of which the order could not be delivered. - this is what you keep repeating in your tickets and happily closing the tickets -

No attempt was done on 14th. I raised complain no answer. I raised cancellation., you said you are processing. The delivery guy called, we said we have cancelled. Where is refusal, where is attempt? Not sure where is the money gone. Why no refund is being initiated

Order 9183018.

I placed my order on 13/02/2019 for a flower bouquet with order number 9192192. My money including delivery fee rs999 got deducted from my account and order was placed to be delivered between 6 am to 9 pm on 14/02/2019

Next day on 14th feb 2019 when i was checking my order status i saw my order 9192192 was cancelled and there was new order created with order number 9205926
When i called in f&p customer care on [protected] customer care executives took hold for 15 mins and talked in unprofessional and abusive manner when i asked his name he said sunav

With new order id 9205926 which was updated in f&p website was to be delivered by 9pm

Again at around 4.30 pm i got an email that they have cancelled my order stating non serviceable are where as in the same area they have delivered on past.
When i called customer care again and asked the reason why they cancel my order they didn’t tell anything when i asked manager to come on call he said he is busy.

I want answers on below-

1. How did you cancel my order with my consent?
2. Why did your executive talked in abusive manner?
3. How could you take order and deduct my money if it’s non serviceable area?
4. Why customer care executive cut the call when i asked manager to come on call?

You f&p people are highly unprofessional. Bloody keeping your customer on hope you cancelled the order at the delivery time.

I will raise this in your facebook and try to publish in newspaper too.

Reply on above points

I ordered two buoquets from ferns and petals.

Order id 9219349 - this one never got delivered, however they make false delivery mail.

Order 9219411 was delivered but with very poor quality.

Been such a big company and providing zero service to customer. They have no way to address issues, there custoer support sucks and dont know where to check or where to ask.

I will want full refund of 1898. This is such a time waste and money waste and they are spoiling our occasions.

I have been cheated. I paid extra for same day delivery for flowers to be delivered to my wife. It is 15th february today and delivery not made. Customer care executives keep hanging up the phone and then it becomes not reachable. Online tracking says delivery attempted however, no delivery made. This is a fraud company!! Bunch of cheaters trying to take your money!
Never order from here.

As yesterday was valentines day and it was my first valentine after marriage, my husband ordered bouquet and chocolates for me. He requested to delivered it by 6 pm as i leaves at that time they assured my husband they will try their best but it was not delivered. At 09 pm they were there but noone was there at office this late it was not delivered i called but no response, tried calling but not able to reach them.

I email but again no replies, i must say worst customer care service i have ever seen.