Ferns N Petals Complaints & Reviews

I ordered a holi gift on the 21st march 2019... I selected morning fixed time delivery for which i paid 200 extra.. I received a call from the fnp team stating that they would be able to deliver in the slot of 8-12 as the shops were closed due to holi then without me knowing the slot was changed to 12-3.. I called the customer care.. Where the 1st representative hung up thoygh i could clearly hear her name sofia.. Then a most incompetant...

I have ordered a cake for the occasion of birthday and without even informing they sent an email saying recipient was not at home around 5:3-06pm. But we were available at home the whole day. On calling they were giving other reason that both the phones were unreachable even though i provided 2 contact numbers.
At around 8 pm when i called they told we are sorry and will redeliver the cake in next 1.5 hours. When i asked to refund...

I made an order #9524826 on 8th march 2019 with ferns and petals via their website.
The order was confirmed for the same day delivery with rs 50 additional as delivery charges.
After three hours of placing the i got a text message that delivery was attempted but premises was closed and phone unreachable.

I immediately called my mom on the same number which was marked as unreachable. My mother told that she hasn't...

I have ordered couple of time through ferns and petals and they deliver the items on time.
Only issue is their poor support. You have to wait for 10-15 minutes to connect to an agent and that too just getting your issue forwarded to "relevant team" that will take their own sweet time.

I would say if you had a good experience with their support, try your luck for buying a lottery ticket!!!...

Booked an item on 26th to be delivered on 27th. Followed up on 27th morning and was told by the representative that "it is out for delivery". When by evening it was not delivered, I called again and inquired about it. This time I was told that "since it is a courier product it may be delivered the before or after the date". This is the exact statement.
I said what-the-hell! You had told me in the morning that it is out for delivery...

I placed an order on 17/02/2019 for a cake with a bouquet of flowers scheduled to be deilvered on 21/02/2019 at canada for my sisters birthday.
However till today (24/02/2019) the order is not deliverd and on cantacting the customer care they seem to have no idea on international shipments!
If fnp is incapable of. Making a delivery, then at the least they should make a refund, which they refuse to give.
They appear to...

I order a cake on 13th Feb 2019 for the ocassion of Valentines day which was about to deliver by next day between 6.00am to 9.00pm.But it was not delivered on time.I was trying to contact them from 4.00 pm only to know the status of order as it was not showing anything in the my orders optio in the mobie app, it was only showing confirmed since the time I ordered the cake.But their number was not reachable(I am attesing the screenshots of...

Stop making fraud claims. For you customer dosnt matter. Only matters to you is the money paid. Rest you don't care of. I have ordered on 14th. Till now what i receive is status updates and dummy customer care mails that we value your blah blah. No you dont.

Only because delivery boy says the door was locked you say you have attempted. Are you serving us or your vendors?

A delivery was attempted but the recipient...

I placed my order on 13/02/2019 for a flower bouquet with order number 9192192. My money including delivery fee rs999 got deducted from my account and order was placed to be delivered between 6 am to 9 pm on 14/02/2019

Next day on 14th feb 2019 when i was checking my order status i saw my order 9192192 was cancelled and there was new order created with order number 9205926
When i called in f&p customer care on [protected]...

I ordered two buoquets from ferns and petals.

Order id 9219349 - this one never got delivered, however they make false delivery mail.

Order 9219411 was delivered but with very poor quality.

Been such a big company and providing zero service to customer. They have no way to address issues, there custoer support sucks and dont know where to check or where to ask.

I will want full refund...

I have been cheated. I paid extra for same day delivery for flowers to be delivered to my wife. It is 15th february today and delivery not made. Customer care executives keep hanging up the phone and then it becomes not reachable. Online tracking says delivery attempted however, no delivery made. This is a fraud company!! Bunch of cheaters trying to take your money!
Never order from here....

As yesterday was valentines day and it was my first valentine after marriage, my husband ordered bouquet and chocolates for me. He requested to delivered it by 6 pm as i leaves at that time they assured my husband they will try their best but it was not delivered. At 09 pm they were there but noone was there at office this late it was not delivered i called but no response, tried calling but not able to reach them.

I email...

I ordered a delivery of $95 for 4 days of valentine's week. And all they delivered was one bouquet of carnations and one bouquet of yellow roses and two 6inch teddy bear on 12th and 13th. They were supposed to deliver a chocolate cake and two additional mixed colour roses bouquet, a box of ferraro rocher chocolates and two dairy milk which they did not. I called their customer care and everyone just hung up after asking bunch of questions....

I ordered gift for valentine's day and time slot was 9.00-21.00. I paid extra for express hand delivery and my order is yet not delivered even after 24 hours of order placing. Ferns and petals has wrongly handled everything. So upset about it. My order id - 9203308. Their customer care number is not reachable. And i still haven't received any information about the mail which i have sent them. Their tracking app still shows the time to be...

As yesterday was valentines day and it was my first valentine after marriage, i odered bouque and chocolates for my husband as a suroirise in his hotel, i requested to delivered it by 4 pm as my husband leaves at that time they assured me they will try their best but it was not delivered and they told will deliver till 0900 pm, at 0900pm also it was not delivered i called so they told we are very loaded sorry for inconveince will deliver...

I had placed order no.9153227. On valentine's day for delivery of flowers & chocolate but not delivery same day as per order and spoiled our day.

Even they people telling me for send voucher instead of my order.

Their phone are not reachable anymore.

They have cheated me and i do not know how many customers.

They are a total fraud and noone should do any dealing with them. Not...

I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop...

I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop...

I have ordered a cake through fnp (Order no. 9116807) on 11th feb 2018
They promised to deliver on 12th before 5 pm but it was not delivered.
Strange matter is, i got message that it was delivered and in app also it was updated as delivered.
Pathetic customer service who cut the call with out providing the status of order. Initially they said they are unable to contact the delivery team in that location, later cancelling...

I have ordered a gift on my anniversary on 6 feb 2019 and it shows the delivery date 8th feb. But today on 12 feb its not delivered yet. No courier boy tried to contact me no update of status. You guys are promising for same day delivery so what the hell is going wrong with you. Contact me as soon as possible otherwise i will take a serious action against you...