Ferns N Petals Complaints & Reviews

I ordered a delivery of $95 for 4 days of valentine's week. And all they delivered was one bouquet of carnations and one bouquet of yellow roses and two 6inch teddy bear on 12th and 13th. They were supposed to deliver a chocolate cake and two additional mixed colour roses bouquet, a box of ferraro rocher chocolates and two dairy milk which they did not. I called their customer care and everyone just hung up after asking bunch of questions. The eighth caller registered my complaint. After 12 hrs or so they sent me an email saying that they could not contact me. I responded with my us number. 36 hours have gone by and no one has reached out to me yet or called or gave me a refund. T

I ordered gift for valentine's day and time slot was 9.00-21.00. I paid extra for express hand delivery and my order is yet not delivered even after 24 hours of order placing. Ferns and petals has wrongly handled everything. So upset about it. My order id - 9203308. Their customer care number is not reachable. And i still haven't received any information about the mail which i have sent them. Their tracking app still shows the time to be delivered on 14th feb from 9.00-21.00.

As yesterday was valentines day and it was my first valentine after marriage, i odered bouque and chocolates for my husband as a suroirise in his hotel, i requested to delivered it by 4 pm as my husband leaves at that time they assured me they will try their best but it was not delivered and they told will deliver till 0900 pm, at 0900pm also it was not delivered i called so they told we are very loaded sorry for inconveince will deliver it in half n hour. It was 1100pm but still their not any deliver tried calling but not able to reach them.

My full day they wasted, they ruined my valentines pathetic cheapo people seating in their call center, they dont have manners to speak with customer.

I am trying to them as usual line busy.

When i asked for refund, they said we cant give refund, wtf

Fraud company playing with people emotions and money.

Fraud

I had placed order no.9153227. On valentine's day for delivery of flowers & chocolate but not delivery same day as per order and spoiled our day.

Even they people telling me for send voucher instead of my order.

Their phone are not reachable anymore.

They have cheated me and i do not know how many customers.

They are a total fraud and noone should do any dealing with them. Not suggested this site. Very ridiculous services.

I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop plam Vihar he said he is refunding the amount and till now I dnt received the amount I have all the screenshot as a proof need my refund back it was clearly mentioned that the item will be delivered between 6 am to 9 pm rohit called me at 6 and the discussion carried by 7pm and then I got a mail stating that the delivery boy was at 8 25 something time was mentioned which all was wrong i have all the screenshot when the delivery boy called and lst call was at which time. So plzz ferns and Patel don't share fake mails to ur customer. Need my refund back never ever i m gona shop with it. Nd till now I m following up he is not picking up the call this the way u treat ur customer
See how many times i have called fenrs and Patel but no response pathetic service
I need my refund back immediately
In this screenshot it is clearly mentioned that I have received a mail at 6 36 rohit called me at 6 17 nd also it was mentioned that til 9 pm they will deliver which the delivery boy denied it I will see these guys its not about the money it was about the occasion and Rohit has spoiled it i will never recommend ferns nd petal I will complain about it every social media I have the number nd all the screenshots how a assistant can denie for the delivery to its customer I have paid extra money for the delivery from between 6am to 9 pm how can they be so fraud to the customer need a refund right away and please change your associates and specially of palm Vihar.

I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop plam Vihar he said he is refunding the amount and till now I dnt received the amount I have all the screenshot as a proof need my refund back it was clearly mentioned that the item will be delivered between 6 am to 9 pm rohit called me at 6 and the discussion carried by 7pm and then I got a mail stating that the delivery boy was at 8 25 something time was mentioned which all was wrong i have all the screenshot when the delivery boy called and lst call was at which time. So plzz ferns and Patel don't share fake mails to ur customer. Need my refund back never ever i m gona shop with it. Nd till now I m following up he is not picking up the call this the way u treat ur customer
See how many times i have called fenrs and Patel but no response pathetic service
I need my refund back immediately

I have ordered a cake through fnp (Order no. 9116807) on 11th feb 2018
They promised to deliver on 12th before 5 pm but it was not delivered.
Strange matter is, i got message that it was delivered and in app also it was updated as delivered.
Pathetic customer service who cut the call with out providing the status of order. Initially they said they are unable to contact the delivery team in that location, later cancelling the call after telling to hold for 2 min.

Wasted a good time by trusting this waste service.

Regards,
Nidheesh k

I have ordered a gift on my anniversary on 6 feb 2019 and it shows the delivery date 8th feb. But today on 12 feb its not delivered yet. No courier boy tried to contact me no update of status. You guys are promising for same day delivery so what the hell is going wrong with you. Contact me as soon as possible otherwise i will take a serious action against you

It was a highly disappointing experience with ferns n petals. I ordered a beautiful cake but what i received was a totally different looking cake. It looked below average. The support guy said that they were sorry for the inconvenience. Only a sorry but they did not feel responsible enough to replace their wrong order with my actual cake. So, i have a question for ferns n petals, do customers pay you money so that you can slap them with any random cake of your choice?

On 7th feb 2019, i have ordered a 'heart red & white roses box arrangement' from ferns n petals worth rs. 2199. For this order i have done the online transaction. One hour later, i got a call from their backend team wherein they were saying that we cannot fulfill this order as we don't have box with us. On which they said that we will send some other beautiful bouquet of 50 roses along with a complimentary cadbury celebrations chocolate box. Then i waited for 6 hours and my order wasn't arrived. At 9 pm a local guy came along with a third class bouquet without any complimentary chocolate box. I have ordered a 2200 bouquet and guy delivered a bouquet of hardly 400-500 roses bouquet. Now when i called ferns n petals immediately, so that they can take their order back and refund my amount as what they have done is a fraud, they have not even registered my complaints and passing on the phones to each other. Fraud company who display something else and deliver something else #fraudcompany i want my money back. Please help me in getting my money back.

I had ordered for a gift to be delivered to one of my friend. It was an office address and they tried delivery at 8.59 pm and they say it could not be delivered. Next day after the birthday is over they are calling us and asking whether that can be delivered when the function is over.in that case what ideally they should be doing is to refund which they didnt do. When raised a request for refund, received a mail simply that the case is closed without even making any attempts

Ferns and petals team is a total fraud.

They don't re attempt to deliver the order even on request of customer to delivery agent.

Customer care service not at all supporting and bluff only. They make money by cheating people. They don't even refund money and also not re attempt to deliver order as per receiver availability in city.
A totally cheat team sitting in ferns and petals.

They are tricksters. Don’t trust and don’t send anything. I paid $80 and they didn’t even try to send my gift. They only sent me an email which says that they tried to reach to the receipent but she wasn’t available. I put my phone number and they didn’t even try to contact me. I tried to call, nobody answered my phone. I litigate the company, but i wanted make sure just protect the other people. Don’t buy anything from this company.

Order number: 8747118, order date: 23rd jan.

Problem statement: the order was not delivered, and i am also not being refunded to the order. So in reality ferns and petal is taking money for nothing. Ferns and petal have been claiming that the delivery was attempted however no one was available to collect delivery & sender was contacted.
Me as a sender, i was never contacted - can produce call logs on demand & it is also not possible that no one was at home as there was an anniversary party at home the same night. I believe the delivery was attempted but maybe somewhere else.

First call: 23rd january - 19:27 (Uae time), total duration: 2 mins - no resolution, i was promised that someone will get back to me but no one cared to provide an update back

Second call: 23rd january - 19:31 (Uae time), total duration: 24 mins - no resolution, no delivery confirmation

Third call: 23rd january - 19:57 (Uae time), total duration: 12 mins - no resolution, no delivery confirmation

Fourth call: 24th january - 11:22 (Uae time), total duration: 18 mins - no resolution again

Fifth call: 27th january, 17:09 (Uae time), total duration: 14 mins - no resolution

Total call duration: 70 mins, these minutes were wasted from my life just to argue with a bunch of people who don't understand what customer experience/ promise even means.

Solution: i would like to be refunded for the order amount.

I have placed and order for flowers with extra money for fixed time delivery
The delivered flowers looks used and bruised. The delivery boy himself marked 5 stars for the feedback and went. Cheating me and fooling other customers with this feedback model

Called customer care and they asking to send email to another id. Once the email was send, they are closing the case. Spoiled my day. It is not just with money, i lost my time to get a replacement or buy another one on a special day.

Highly disappointed by the mechanism as the team as delivered the gift on a different address and to a completely different person before even making a call to me. And its 3 days since then, i am calling continuously at the customer care number and there has been no response.
The team is not able to contect the delivery since 3 days i mean what should i understand from it, that the co. Is highly inefficient or if fooling the customer.
I want full compensation for the misdeed.

If the team is concerned regarding its customers kindly resol the issue and contact me on the email id [protected]@gmail.com

- on 18th of january, 2019 was the scheduled date to reach flower at london
- since morning 18th of january, 2019 i am following up with them
- today is 21st jan, 18 and lame answer which i have got is that incomplete address
- when birthday was on 20th then what's the point to deliver it after that
- once after that, we have asked for a refund they denied
- fraud company
- pathetic service
- order code is 868638

Hi,

This is for order number #8679452 i had placed the order for a 25th wedding anniversary on the 18th of jan 2019 and paid extra amount for express delivery in the time slot of 08 :00-12 :00 hrs...

I got the call at 12:58 p. M. When i was in a meeting that the order was not able to reach on time and that they are trying their best to make sure the order reaches as soon as possible... I was furious but i said please ensure it is sent asap... As was in a meeting thinking it would be an hour delay or something...

At 02:00 p. M. I reached out to their online chat service to report that the order was still not received... However the customer support guy disconnected the chat box without providing proper clarity...

Again at 3:00 p. M. I reached out with another chat on their online chat box stating the issue post getting a confirmation that the order reached arround 2:00 p. M. And the discussion was as below:

"sheba moses: hi, my name is sheba moses. How may i help you?
Nekzad malegamwalla: hi sheba
Nekzad malegamwalla: this is for my order number 8679452
Nekzad malegamwalla: i had paid for the order to be delivered by 12 max
Nekzad malegamwalla: however the order reached at arround 2
Nekzad malegamwalla: can you please check and confirm what actually happened
Sheba moses: i will be glad to assist you!
Nekzad malegamwalla: as this is the first time i have faced this issue with fnp
Nekzad malegamwalla: and i need to know better so that i can think before using it again
Nekzad malegamwalla: hello
Nekzad malegamwalla: are you there???
Nekzad malegamwalla: it shows listening
Nekzad malegamwalla: but i am done talking for now
Sheba moses: please allow me a minute.
Nekzad malegamwalla: ok
Nekzad malegamwalla: hello
Nekzad malegamwalla: is the minute over?
Sheba moses: i would like to inform you that your timing were 12 pm to 3 pm.
Sheba moses: and the order was delivered as per on time slot.
Nekzad malegamwalla: no i have my order details
Nekzad malegamwalla: it was the first slot of the day
Nekzad malegamwalla: you are trying to fool me
Nekzad malegamwalla:?
Sheba moses: please allow me to coordinate with my team and give me 2-3 minutes more.
Nekzad malegamwalla: i have a screenshot of my order and the mail as well
Nekzad malegamwalla: hi nekzad malegamwalla! Your order #8679452 will reach sharukh mandroina today between 08 :00-12 :00 hrs.
Nekzad malegamwalla: tell me how to attach a mail and i can send the same to you
Nekzad malegamwalla: dont try to cheat on your customer using your services from last 2 years
Nekzad malegamwalla: ok
Sheba moses: i have already checked with the team and they had given you a call regarding the change in time.
Nekzad malegamwalla: was there an option to disagree
Nekzad malegamwalla: i still wanted the product to reach right
Sheba moses: you had a talk with our executive earlier.
Nekzad malegamwalla: what other options did your team provide
Nekzad malegamwalla: and what did i pay for then
Nekzad malegamwalla: this is a scam
Nekzad malegamwalla: i was in a meeting when i got the call
Nekzad malegamwalla: you think i would have been able to say much then
Sheba moses: i am so sorry for the inconvenience caused but you were already informed regarding the change in time.
Nekzad malegamwalla: i was informed that you were not capable i was not compensated for the same ok
Nekzad malegamwalla: i will not survive a service breach for your incompetence
Nekzad malegamwalla: its your fault and you need to compensate for the same
Nekzad malegamwalla: i have had my past orders smooth and have never got intouch with you guys before this
Sheba moses: i will forward your concern to the relevant team and they will get vback to you for the same shortly.
File attachment upload has started.
The file fwd nekzad malegamwalla your order 8679452 is scheduled for delivery today!. Msg (142.5kb) was received.
Nekzad malegamwalla: check this mail it clearly states my booking details
Sheba moses: i have already forwarded your complaint on priority basis.
Nekzad malegamwalla: if i wanted it to get delivered anytime i would have not paid a rupee extra
Sheba moses: they will get back to you regarding the same.
Nekzad malegamwalla: i have not got a mail stating that the complain has been raised
Nekzad malegamwalla: so send me a mail as well confirming on it
Sheba moses: i am sorry, but you will get a response by our support team for the same shortly.
Sheba moses: is there anything else i can help you with?
Nekzad malegamwalla: i cannot close the chat until i get an assurance
Nekzad malegamwalla: as this is the 2nd chat
Sheba moses: i am sorry, i have already forwarded it.
Sheba moses:
Are you still there?

Nekzad malegamwalla: and it is very disturbing to keep explaining the issue
Sheba moses:
Since i haven't heard from you for a while now, i am closing this chat. Please get back to us if you need any further assistance.


Sheba moses:
Please feel free to chat with us if you need any help.

Nekzad malegamwalla: again and again
Sheba moses:
Thank you for visiting us. Have a great day ahead!

Sheba moses has disconnected."

If you see the way the customer representative disconnected the chat while i was talking that itself is insulting & not to forget that in the ecommerce of today when companies become big they less respect their customers or disrespect them as they are no longer interested in individual experience...

I have been using this service for almost 2 years now but when i faced this issue today i have firmly wanted an investigation to be taken inplace to ensure no more o[censored]s are harassed by companies who become arrogant when they achieve a share of the market...

No company shall ever forget the power of a consumer & a costumer no matter big or small shall always have the power to ensure the company abides to the service that is promised specially in such service industries...

It is my plea to the consumer complaints forum to guide me to ensure that fnf shall suffer the same shame that i have felt today as a customer and shall be penalised for their wrong doings & hopefully never have the guts to repeat such an issue again...

Ref.:
Chat link : https://help.fnp.com/app/chat/chat_landing {printed for further investigation}

Customer service number: +[protected]

I am really frustrated and going to consumer court. How can a person get birthday wishes but not a call from cake delivery agent. Provided 2 numbers still no call instad a text received stating delivery attempt failed. Order 8611532 and their chat executives are arrogant and don’t know how to talk to customers. Now they are saying cake will be delivered bw 12-3pm. I had given midnight delivery charges but they are delivering in afternoon and for that i need to cancel my plans for lunch. And wonder how i am paying for services and i am the one who has to sit idly to chevk when cake will come. I am going to file a complaint against ferns n petals. Such a loser you are

Hi team,

I had ordered a surprise gift for my friend, however i got to know it has not been delivered. We tried contacting the delivery guy many times but he never denied to deliver however the delivery did not happened.

I am at lose of - inr 649. Requesting for a refund.

Order number - #7725533
Order month - november 2018
Email id - nupur. [protected]@tieto.com.