Ferns N Petals Complaints & Reviews

It was a highly disappointing experience with ferns n petals. I ordered a beautiful cake but what i received was a totally different looking cake. It looked below average. The support guy said that they were sorry for the inconvenience. Only a sorry but they did not feel responsible enough to replace their wrong order with my actual cake. So, i have a question for ferns n petals, do customers pay you money so that you can slap them with any...

On 7th feb 2019, i have ordered a 'heart red & white roses box arrangement' from ferns n petals worth rs. 2199. For this order i have done the online transaction. One hour later, i got a call from their backend team wherein they were saying that we cannot fulfill this order as we don't have box with us. On which they said that we will send some other beautiful bouquet of 50 roses along with a complimentary cadbury celebrations chocolate box....

I had ordered for a gift to be delivered to one of my friend. It was an office address and they tried delivery at 8.59 pm and they say it could not be delivered. Next day after the birthday is over they are calling us and asking whether that can be delivered when the function is over.in that case what ideally they should be doing is to refund which they didnt do. When raised a request for refund, received a mail simply that the case is closed...

Ferns and petals team is a total fraud.

They don't re attempt to deliver the order even on request of customer to delivery agent.

Customer care service not at all supporting and bluff only. They make money by cheating people. They don't even refund money and also not re attempt to deliver order as per receiver availability in city.
A totally cheat team sitting in ferns and petals....

They are tricksters. Don’t trust and don’t send anything. I paid $80 and they didn’t even try to send my gift. They only sent me an email which says that they tried to reach to the receipent but she wasn’t available. I put my phone number and they didn’t even try to contact me. I tried to call, nobody answered my phone. I litigate the company, but i wanted make sure just protect the other people. Don’t buy anything from this company....

Order number: 8747118, order date: 23rd jan.

Problem statement: the order was not delivered, and i am also not being refunded to the order. So in reality ferns and petal is taking money for nothing. Ferns and petal have been claiming that the delivery was attempted however no one was available to collect delivery & sender was contacted.
Me as a sender, i was never contacted - can produce call logs on demand & it is...

I have placed and order for flowers with extra money for fixed time delivery
The delivered flowers looks used and bruised. The delivery boy himself marked 5 stars for the feedback and went. Cheating me and fooling other customers with this feedback model

Called customer care and they asking to send email to another id. Once the email was send, they are closing the case. Spoiled my day. It is not just with money, i lost...

Highly disappointed by the mechanism as the team as delivered the gift on a different address and to a completely different person before even making a call to me. And its 3 days since then, i am calling continuously at the customer care number and there has been no response.
The team is not able to contect the delivery since 3 days i mean what should i understand from it, that the co. Is highly inefficient or if fooling the customer.br...

- on 18th of january, 2019 was the scheduled date to reach flower at london
- since morning 18th of january, 2019 i am following up with them
- today is 21st jan, 18 and lame answer which i have got is that incomplete address
- when birthday was on 20th then what's the point to deliver it after that
- once after that, we have asked for a refund they denied
- fraud company
- pathetic service
-...

Hi,

This is for order number #8679452 i had placed the order for a 25th wedding anniversary on the 18th of jan 2019 and paid extra amount for express delivery in the time slot of 08 :00-12 :00 hrs...

I got the call at 12:58 p. M. When i was in a meeting that the order was not able to reach on time and that they are trying their best to make sure the order reaches as soon as possible... I was furious but i said...

I am really frustrated and going to consumer court. How can a person get birthday wishes but not a call from cake delivery agent. Provided 2 numbers still no call instad a text received stating delivery attempt failed. Order 8611532 and their chat executives are arrogant and don’t know how to talk to customers. Now they are saying cake will be delivered bw 12-3pm. I had given midnight delivery charges but they are delivering in afternoon...

Hi team,

I had ordered a surprise gift for my friend, however i got to know it has not been delivered. We tried contacting the delivery guy many times but he never denied to deliver however the delivery did not happened.

I am at lose of - inr 649. Requesting for a refund.

Order number - #7725533
Order month - november 2018
Email id - nupur. [protected]@tieto.com....

Dear Authorities,
I am a serving Army Officer. I had ordered midnight delivery of flowers through FERNS N PETALS on 30th Dec 2018. I waited till 1:00AM & the flowers were not delivered. I had paid a total of Rs 599 for flowers & additional 250 for midnight delivery. It spoilt my surprise for my wife.
Ferns n Petals after repeated complaints finally refunded my money but caused me grave Harassment with their Unprofessional...

I ordered sunglasses order number[protected]... It was not delivered on 31st december 2018... Till now i am still waiting... When i write to support fnp email... It replies by telling my order is closed... Harshita sharma replied telling that they are working on it... But sahil bhutani in live chat said product unavailable... Leaving me in confusion... I need a solution... When my money is stuck with them, they said case is closed... What...

Order no - 8468327 for fruit cake, product is totally worst in quality. They have named fruit cake but delivered normal cream cake having 3-4 small slices of pineapple on the top. It has been delivered by local cake shop sweet & ice, we can easily purchase it at the cost of max rs. 200-250 for 1/2 kg but ferns n petals charged 799 for it. Delivered cream cake instead of fruit cake on website.
Customer care is asking to share pic, but...

My order number is 8386865 i’ve ordered for my wife in us there were some problem in the address ferns and petals didn’t called me back either didn’t updates me about the address and time to time i was kept on calling them they said your order will b deliverd on 27th august and on the other side they said your address was incorrect they emailed me call us in 2 hours to update your address i called them to updated...

Would give zero rating if there was such option. Ordered a beautiful hoya plant from ferns n petals and what they delivered isn't even what i ordered and damaged. The quality was bad, leaf was broken off and present separately in the box and pot contains only soil. I requested for return and sent them the photos for reference. The customer service is so pathetic that they are not responding through mails or chat or calls. They are just saying...

I ordered a product, - product code 8363538 which wasn’t delivered on the specific date. Site provided the wrong information they took my money and didn’t return me. And on complaining they provided me the wrong information. That your product has been delivered. Even after requesting for three times they didn’t listen to me. They refused to return my online payment. And even on the third time the guy gave me the fake information about...

Hi myself Praveen from Chennai I placed the order in FNP my order no is 8378527 and I have paid 1145 for 8 rose with stem and 1/2 kg chocolate flour cake .but I received only chocolate cake with melted condition no bokey as received . really it's a worst customer care agency it's fraud cheated agency I cal'd mr Manoj contact no [protected] agent guy for complaints with out response he told he can deliver the same cake with flowers for tmr.i...

My order number is 8310467, payment is done. It was suppose to be delivered on my office address but because my office is restricted area... I had told them in advance they have to give me a call when they reach my office... There is no call from them.. From 3 days the delivery is just being cancelled. They have completely spoiled the occassion... I called customer care so many times... They have stupid policies which does not help customers...