Ferns N Petals Complaints & Reviews

Day before yesterday it was my father's birthday and the kind of cake you people had delivered has spoilt my father's birthday.

The cake was totally melted. You were very kind enough to redeliver the cake but even that cake was damaged. I

I fail to understand that if you people do not have the calibre to deliver the cake properly, then why do you have to take orders.

And today to add to my shock...

I am extremely disappointed by this type of pathetic service... The gift i have order to send my husband is completely different... Here is my order id 5767963 i have order mango cake from them which is totally changed to something like cowdung... It spoil my whole mood... It's not even worth it... I have paid 1368 for this... Completely ridiculous... Please check the cake i have attached photos with this & please compare this item with what...

Find queries and complaints on your deliverables,
1. I just added the cake but i didn't order due to delivery time was inconvenient (Which is mentioned as 11am - 17pm) but i need it at 1pm. Then i got a call from customercare to make the order. They convinced me to make payment and they assured order will be delivered at 1pm. Finally i have placed an order after they assured that the order will be delivered at 1pm.

But...

I had ordered cake on 31st for my daughter birthday.. Order no. 5678512.. I had selected a slot between 11am to 5 pm..
I did not recieve the cake so i called them up at 4 and they assured will reach by 4.30... Again i called up and they said by 5 for sure...
The delivery happened at 5.30 and to our horror the cake was all ruined and broken... The delivery person said he will get it replaced in 1 hrs time and we trusted him...br...

Dear management,
This is regarding order no. 5481547.
The order was never delivered and occassion was spoilt and after multiple follow-ups and complaints when fnp realised their mistake, i got a call to get confirmation if the item can be re-delivered the next day. But the next day never came.
Nobody responding now, i need my money back. This is pure cheating from your side. Please dont mentally harass me further and...

I had ordered a chocolate mousse cake for my daughter's 25 th birthday ... it was a midnight delivery so apart from the cake charges I paid the midnight delivery charges and I also ordered a flower musical candle . I had also ordered Flowers which was a separate order but I got that much before time .
I am disappointed that I have never experienced this with FNP .. I got the cake damaged and very late around 1 :15 AM .. I escalated...

It was my grandmother's birthday, I had ordered a 1kg chocolate truffle cake from ferns and petals thinking that they're a trusted brand, but they sent me a 500gm cake, but they collected the money for 1kg cake, there is also no cash on delivery option, if it's there then please chose that option and check the cake before paying for it, also the cake wasn't fresh, very bad and now I want a refund or at least for them to send me another 500gms...

Totally dissatisfied with the worst service ever received from ferns and petals. The Gift was supposed to be handed over at Today 5/14/2018 before 9 PM as it is the 35th anniversary gift. I called the customer care and they informed me that the gift cannot be delivered because of technical reasons. They did not even asked me what best we can do to compensate this delay.

It was one of the precious gift for the 35th wedding Anniversary....

I am Shreyashi Chakraborty, from kolkata working in ABP NEWS NETWORK.. I Had order a cake for a special purpose on 14.05.2018 with full payment in advance.. which was subject robbery delivered on the same day within 9pm ..
they conviniently didn't deliver the product without any information or refund .. after complaining in their official website they called me to ask for another date of delivery and spoke very rudely ...
br...

I (Ashish ranjan) ordered a cake from usa on mother's day and selected one beautiful cake that costs me $17.0. They delivered the cake on time but the cake was in very bad shape and completely damaged. We asked to take it back but they asked me to send the pictures to their customer care department and they will take appropriate action against the vendor, and i did that as below -

Kindly check the order details for order #5545066...

Ordered a plant for mother's day and i waited whole day, but they just couldn't get it delivered. On asking customer care, they are of no use as well. They won't help with order queries. Veey poor service. If you can't deliver orders then why take so many orders on a single day. Also can you not inform about the delay or anything. Calling to customer care takes a good 20 mins for them to pick them. I have never seen such bad service my whole...

This is shere shame i am a regular customer my order had a landmark issue i recieved a call on 11th may and the person from ferns and petals took my details of my address and then he gave me the commitment that my order will be delievered on 12th evening or 13th morning positively and my order has not yet been delivered and my friend is leaving tomorrow i. E on the 14th so my money is wasted and my order will not be given to my friend on...

I ordered flowers almost rs 5000. My parents were whole day home and they are sending email could not deliver as no one was home and no re delivery and no refund. I emailed them saying let me pick up and also parents were home not sure if you even came. They replied cannot pick up too. They do not even pick up calls what the hell. Cheap company looting people.. Please someone do something of this company...

Order no-5399971
Ordered on 30 april 2018
www.f&p.com
F&p employee commited me that order will get deliver on 5th may 2018
But till date i. E 09 may 2018... Proof of delivery not received by company and making me fool
Again and again. I am asking company to share pod but they are saying we need more time daily... So i am frustrated now... Kindly help me
Thanks regards
Kanav goyal
My...

I ordered a cake, chocolates along with greeting card for my sister in law, all 3 items were delivered but the cake was not eatable and bread of cake was rotten, it tasted sour and was of no use.
This ruined the occasion of her birthday completely.
I have never expceted such a carelessness from a reputed name like ferns n petals
However, it was more disappointing when they responded to my complaint.
It was unacceptable...

Dear sir,
I order for a half kg cake of rs. 999 and a candle of rs. 49 for my niece birthday on 30 april 2018. The cake has to deliver between 1700 hrs to 2200 hrs but i receive a message on my mail that the cake is delivered at the address but when i check with my cousin they told me that they didnot received any cake or candle till now. Their is a fake sign on the mail.

I just want to deliver that cake and candle...

These crooks charge double the money for the gift cause they are a brand and dont deliver. I asked for a reschedule. They say reschedule not possible. I tried calling them up for a pick up from store. Guy does not answer. And more importantly refund not possible cause order was attempted. These kind of people should be called thieves under disguise....

I had placed an order comprising a bouquet of flowers along with a box of chocolate. The flowers were worn out and looked absolutely dead and the number of flowers were oly 19 while i ordered and paid for 30 of them. This is ridiculous and intolerable. Certainly a poor experience with you guys. This was my first time with you and will never opt for ur service ever again and will definitely not suggest you guys to anyone whom i know....

Horrible service...!!

I tried placing an order and they said that customer was not contactable... Which is weird since it was for my grandmother who never goes out of the house.
She stays with 4 adults... So not answering the phone is not a valid reason

When i was on their site browsing and had to shut down.. I had a person who called me in dubai and asked if i was having trouble making a payment... But...

Respected sir,

The sewer line of 33/1, tashknad marg, near haldiram has been choked and dirty water flowing on the roads and infront of the shop and bad smell making dirty enviroment. A complaint had lodged in allahabad nagar nigam (Complain no.38001) and bharat swachta app.
Therefore requested to kindly look into the matter and pass the appropriate order to rectify the problem immediately.
An early action will...