Ferns N Petals Complaints & Reviews

My friend got an anonymous flower gift on her birthday today (24/08/2017).
It had some inappropriate message too. On contacting ferns n petals bangalore office, they won't disclose who has sent it. I tried to explain my situation in vain but they wouldn't disclose the phone number.
Then they asked to me contact the head office in delhi and gave the number of a guy named "rahul sharma". This guy also says the same and said he...

Hello all,
Do not order with fern n petals — cheaters and fraud.
I have shared my shopping experiences below.
I have placed order with order number 3026854 in fern n petals website.
I have chosen rakhi combo pack for delivery at us location.
I placed order on 30th july 2017.
In fern n petals website for the product i have selected delivery, it was showing that within 3days product will be delivered.br...

I have ordered a cake online using ferns and petals.
My order number is 3249455 which was scheduled to get delivered on 16th of aug (9am - 9pm). For being doubly sure, i didn't make order online but called fnp executives and confirmed first about if they can deliver on time.

I called them last night and they said their operating hours are 8am - 10:30pm ist (My order is for international delivery though).
br...

My order number 3155001was to be delivered on 7th august for birthday wishes. But it was delivered next day and i was informed by email that order has been delivered on 7th august. When i complained about it they quoted some disclaimer which was never mentioned earlier. They are cheats and fraudsters. Charging very highly but never fulfilling their commitments. These fellows should never never be trusted....

After rigorous follow up and complaint. No replacement of the sweet box which i have received from the order number 124084 in Abu Dhabi(UAE). Received my packet in the 26th July'2017 and sweets are getting expire almost in a month or so(9th Sep'2017). I asked for the replacement but FNP team has given me invalid reason.

Attached the images of the soan papdi after opening the box.
(a)Sweets are so hard and they get stuck...

I had booked for an international order a month back for rakhi. But they did not deliver on time calling it a 'rakhi rush's season and not listening to my complaints. However they still not deliver one of the three gifts that i ordered but the status shows 'delivered'. They have constantly put my call on hold till it gets disconnected. They finally said they would try to redeliver on the rakhi day itself but i told them to cancel and refund...

Worst service ever received by an ecommerce site. I ordered a rakhi set of three rakhis with roli chawal and a 1kg tin of gulab jamun. I sent an added small rakhi as well to make the count four.

They delivered 1kg of gulab jamun in a plastic container from a local next street shop and the extra rakhi attached on the top of the gulab jamun box with the same cellotape they sealed the container. What a great way to pack a rakhi...

Same concern as others are complaining about delay in delivery have ordered on 31 july and asked to deliver d product on 4th aug today its 6th n tomorrow its rakhshabandhan and my brother won't be getting rakhi on time his wrist will be empty... He is in us... Just coz of des frauds... I wish i would have send this rakhi via courier... But trusted des emotion less people.. Don't know to value their customers emotions....

Yesterday...

I had placed the order with order no 3082993 on 5th aug-2017. Last year i had booked & they delivered as i had paid delivery charges. They had delivered last year even without calling. This time they are giving the excuse that you address is wrong because this time i did not opt for delivery charges.

All the costumer care people are bloody jokers, they are saying you pay extra for delivery as we couldn't trace you...

I placed an order from fnp, order id 3064224, it was a suprise for a birthday. The delivery boy was not able to find the address and he kept on calling my jiju for whom this surprise was, he litteraly got frustrated due to continuous call from the delievry boy and suddenly he cancelled the order. The delivery boy didnt called me on my number, i asked fnp to refund my money but they are not doing that. Such cheaters they are, i placed an order...

While placing order they confirmed that they will not share the sender details but the same were mentioned on the gift, i asked to deliver the product on 24.07.2017 but because of their mistake the courier was send to wrong place that affected the date of deliver so i had to colllect the gift from the courier company and bear double cost to make timely delivery of the gift....

I placed an order 3001544 on thrusday date 27th july 2017 for delivery on 28th july 2017 as standard delivery between 08 to 12 noon.

But it was never delivered nor was there any call... Since this was by me and for me i could easily track it down.

No one called no one delivered.. Irrespective of fact that i sent them email again and again and such nonsensical replies that they called and no one picked the phone...

Hi team
I had ordered 3 courire item via your company and the order number was 2866448 which had to be delivered before 21st however it dint hppn... And when contacted you people came back saying blue dart is unable to deliver it due to restricted premises entry however this is not the case if the delivery person calls the recepient person i can step out of the gate and can collect the product which is not happening. The delivery person...

I ordered a gift from fnp. The gift was supposed to be delivered by 15th july, 2017, unfortunately fnp couldn't stood up to its commitment.
I followed up with fnp customer care patiently for 3 days, but to my astonishment the calls were handled very unprofessionally and the complaint was closed without my consent and non - delivery of the order.

After so much efforts, the delivery is still not been done till date, and...

Order no. 2701176

I had ordered a cake to be delivered at houston, usa. It was supposed to reach on 24 june us time. But on cross-checking with my brother in law, i found that the cake was not received by them. On 26th june, i get an sms "delivered left at" now, what is this supposed to mean!!!. I called fern n petal but never satisfactorily responded. Instead they mention its not the fault that the delivery man as no one...

Dear sir,
I am jay resident o[censored]ae had ordered a bouquet for my wife in india via www.fnp.com.

Order date: 20.06.2017
Delivery date to be: 23.06.2017
Order number: 2731275
Delivery time committed by company : 11 am to 9 pm ist

I awaited whole day to know if they would deliver and at 7:30 pm i called them to check on the status and the customer agent promised by close of business hours...

Order number: 2638286 was not delivered on time. It was to be delivered between 2pm and 3 pm but it was delivered at 3.43 pm.

On asking what happened i was told that they could not get through to the receiver, the i was told that the building name was not provided (Dress should suffice as every building does not have a name)

I would like a refund of the 200 that i gave because basis my conversation with my receiver...

I had ordered a jade plant on may 8, 2017. And it was a defective piece. I had asked for a replacement and i was promised a replacement in a week but haven't received it yet. Its been 2 weeks now and i have no jade plant.

I had asked for the specific jade plant like in the picture with the porcelain vase but was given the disgusting plastic pot with the worn out jade plant. Are you all cheating the customers?! Either i want...

I am really annoyed, with the quality of flowers and cake that were delivered to my mom today. Moreover, it was chocolate truffle cake, however, i placed the order for black forest cake. She refused to accept it, and ask to deliver the fresh flowers and cake. Your staff member did say, that he will bring again. This is the second time, i'm facing this issue. I just want my money back. I don't want to deal with you anymore. My dad works in...

I wanted to send Flowers and Cake to my mother for Mother's day, placed order online #2444331. They charged money as soon as the order is placed, given the time window May 14th 2017, 6 AM to 9PM IST.
No delivery as promised. Can't be reachable to the stupid customer service number given. No agents to chat online besides waiting in the queue for multiple time for hours and hours.
After midnight received email saying they couldn't...