Ferns N Petals Complaints & Reviews

Order No 362640.
We have ordered a product with your site. and you peoples have the commitment of delivering it on 2nd august 2016. and today its 6th august. its already 4 days delayed. it is the worst experience of any online site. even you send us the shipping status from past four days it is in still showing dispatched. now what i want is take a quick step and cancel it.
you guys are misguiding people and taking their money...

I ordered dry fruits and cake for my brother in india. I got delivery confirmation mail but the things didn't reach him. I called their customer service and they told that they delivered the stuff to a lady, but there was no one. One hour later my brother received a call saying that they are late and they will deliver the stuff soon. The customer service people are big liars and they were late.

It totally spoiled my surprise.br...

I had ordered a cake to be delivered in uk for the 19th july'16 through ferns and petals. My order number is 284261. They charged me rs 3400 for the same and till date the product has not been delivered.
I have tried to contact the customer care and every time they give silly excuses.
That means they charge you, keep your money and don't deliver the things. How is it justified? Please refund my money back....

I had ordered a Black Forest eggless cake order no 260023which was to be delivered in hyderabad and was a surprise birthday cake. But the cake that was delivered was awfully bad in taste and stale as it got bad in a couple of hrs inspite of being refrigerated. The cake was delivered on 14/07/2016 and as I was travelling and when I got back I had enquired with my friend about the cake and this was the feedback I got so I mailed them on 20/07/2016...

Pathetic service of fnp, not delivered product and no calls, no msgs, no emails from them. I want my refund.

I dropped emails more than 10 times, but only reply that we will forward your concern to appropriate team. Thats it.

I never recommended fnp to anyone and never use it in future for sure.
I have attached my order details please take some action on it....

I don't get this for order# 239096.

Please stop fooling the customers around.

I am at the same address where the recipient is, and we haven't received any flowers yet.

Is this how you ruin the surprise and cheat the customers?

I opted for the standard delivery and the product needed to be delivered within the time frame but it was never delivered at the first place, forget about...

Disappointing Experience with Ferns and Petals

I have ordered a birthday cake on 22nd June 2016 through Ferns and Petals, to be delivered to my friend from Hyderabad.

The order was placed by one of their executives who shared her name as Tanushree and her contact number is : [protected]

The code of the product that I had selected is CAKECONH700

Now let's talk about the issues with...

I would suggest personally don't use this website ferns n petals . My order number 206082 They charged expensive and not deliver my product on time after 2 days wait i canceld my product yet the didn't refund my money .

Very disappointed from www.fernsnpetals.com

Very very bad service and high price and not deliver your product on time . And not refund your amount
😡😡😡😡😡😡...

Day before yesterday i had ordered a cake with order number 196458, it was special red rose 1 kg cake worth 1500... Do u think customers are fool... Do we have plenty of money to waste... The cake was of so poor quality and the appearance was so cheap... The image of the cake you people posted on your website is totally different from the item delivered.. It was so embarrassing.. That cheap quality cake would hardly cost less then rs. 500...

Order no- 125216

Really disappointed to know that Fnp is serving their customers with such a bad quality of cakes. Will recommend in future to my known not to order anything from Fnp. I had ordered this attached 1 kg eggless black forest cake and got the call from my relative tht cake is in such a bad condition and tastes is soo bad.
I felt very embressing towards my relative form whome I ordered this gift. Order was...

I had the worst experience with fnp, first of all they did not change the address, second of all the delivery boy dropped the cake somewhere else and the customer service was not at all good.
And finally the main thing, the quality was pathetic. Pathetic!
The cake i ordered was completely different from what was shown in the site.
It lacked in every aspect, from taste to its appearance.
I am posting a picture...

I placed an order in ferns n petals yesterday to deliver somegifts to a place in mussorie. The system allowed me to place the order and asked me to select the time (They had 3 time slots available, i choose one of them), i selected the delivery time between 15:00 to 18:00 hrs. I got a confirmation email saying my order have been placed and it should be delivered as promised.
It was not delivered on the scheduled time, and they didnot...

I had placed an order with ferns and petals, Order no. 132905 for a chocolate cake for celebrating my birthday with my Office Colleagues. Accordingly I had placed the order by paying full amount one day before and had paid extra for ontime delivery in my office address at State Bank, Park Street between 11 a.m - 4 p.m. But it was my biggest mistake. The delivery boy called me at 4:30 p.m saying he has just started and it will be another hour...

I placed an order (order reference 103719) with Ferns N Petals on Sunday 29th May worth Rs.3397 in tital.
This order included 2 big bouquets of 30 red roses each (Rs 1199 each) and a 500gm chocolate cake(worth Rs 699). This needed to be delivered to remote town Bokaro Steel City in Jharkhand. Hence I was charged Rs. 300 extra for this remote city delivery. The charges of each of the producta was higher than the usual delivery sites...

I have ordered a birthday cake on 18 May 2016 which had to be delivered on 20th May between the time slot of 11am to 4 pm. By 1 pm I started following up with them and they had no clue about it. Then I had received a mail and sms as well confirming the delivery of cake. When i checked with the B'day boy who absolutely had no idea what i am saying. He didnt receive anything nor got any call from the delivery people. After my several followups...

Today evening i placed an order to deliver the flower bouquet which costs 399rs. After placing the order in the web site it was mentioned that i'll receive an email and sms to the provided mobile no.. It's been more than 5 hrs. Still there is no acknowledgement received. How to track if the flower will be delivered or not. There is no order no mentioned in the web site. Kindly do the needful....

Order number 62560
Ordered for cake and chocolate for my sons bday in pune. I booked to deliver it between 10-2 pm. No body delivered. At 5 pm i get a call that phonre num not available which i fail to believe as it was his bday and his phone was workimg full day after that i tried to call your call centres many times no body picked my call
I immediately want my money back within a week time or i go to file a case against you...

My son has placed an order for cake and bouquet on 14th may on my birthday.. Order no. Was 49440. Your co. Ferns n petals charged a huge amt for that. The order has not been supplied to me as yet
What is this. The big famous ferns n petals charges money and keep the material also with them. Why making fool to people and playing with their feelings-fraud co....

I placed 3 orders with Ferns n Petals on the occasion of Mothers day this month. I am charged for all 3 orders but they just made 2 deliveries .
After contacting them sooo many times i am getting no reply from their end neither refund has been made.

I don't know how to contact and whom to talk to now !!!

Sheer disappointment and pathetic customer service....

Team,

My order, OR[protected], still not delivered and on top of it the customer care is not at all responsive. I had ordered this for Mother's Day and its 3 days past mother's day and not yet delivered.

This has created havoc by full day tracking and calling at customer care and not getting appropriate information.

I have ordered many a times from fnp but this time the experience is really disturbing...